Showed up on time. Very personable. Job was finished pretty quickly and much attention to detail…read more Great job. Would highly recommend.

From the minute I called Glass America East Aurora, the reception was professional, friendly,…read morethorough and I was pleased above and beyond my expectations. I was referred to Glass America by Northtown Automotive. I couldn't be more pleased with the East Aurora locations service, value and follow through. I was in the shop and on my way home within an hour! I recommend Glass America, East Aurora highly and me and my family will go here whenever the need arises! Give them a chance, you won't be disappointed

We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the…read moredriver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys! We have a Class A Diesel Pusher motorhome and we travel full time for work. Had a rock hit the driver side panel. Our insurance company set us up with ASAP Auto Glass for the repair. Marty and Shane came out to do the repair while we were in Amherst and discovered the wrong side had been sent. The return was made while a new piece was sent out. They then came to the Rochester area to do the replacement. Couldn't have asked for a better job. They were very thorough, clean and efficient. They take pride in their work and the end result shows. Would DEFINITELY use this company again!! Thank you guys!

No one wants to replace a windshield! I had a busy schedule so they saw me in West Seneca. Marty…read moreand team could not have been more helpful. It took about an hour and while one might wonder what made service so good.... I had one replacement that left me with a piece of glass on my dash that had my inspection sticker etc on . I drove around with this for a year until next. inspection. Marty removed said stickers and applied them to my new windshield. This felt huge to me. I will definitely use them again and referred people already .

These guys are fast, friendly and professional. Competitive prices too! They replaced my windshield…read morein about 40 minutes and even fixed my broken windshield wiper for free!

A great local business. Had a small stone chip. Came right to the house at the appointed time 20…read moreminutes later no chip. Fast and friendly. Highly recommend!!

Kevin did a great job replacing my windshield. Kind, professional and stayed late to get the work…read moredone! Can't thank him enough!

Brought my car in today to have a dime sized chip in my windshield repaired. 15 minutes into the…read moreappointment, the technician comes out to tell me they broke my windshield entirely and now I have to have it replaced completely, which is going to cost me over $900. Calling a lawyer to sort this out soon. Dont bring your car here if you value it. These people dont know how to fix shit. Redline in lockport is charging me $560 to replace it. Scam artists here. They also told me they had to put 1000+lbs of pressure on my glass to repair a chip? The fuck you mean? Yea, I should've listened to my gut when it was telling me not to go here.

I went here without rental coverage and was provided one complimentary while work was done and told…read moreto always come back for the same treatment. I had an accident recently and was told they never offered complimentary rentals. They couldn't care less about me getting to work while they sit on my car for weeks. This place always takes longer than quoted by double. Without a rental it's a waste.

Well I almost never right a review but.... Picked up my work van this morning, not impressed with…read morethe workmanship. I can still clearly see some dents and it honestly just looks like a get it in and out job. I Prbly would not have bothered writing a review but it is a bit annoying that they removed the Jack and tools from the back and just left them laying on the floor of the van. People need to take pride in their work again. Sorry to say I would not return for a repair.

I had a very smooth experience, dealing with the replacement of my front and side door windows…read more After a few rescheduling appointments, service representatives Damian and Andrew, continued to provide great service and kept me well informed on everything I needed to do. I'm very pleased with the service as well, the time of repair was surprisingly quick.

My sister just told me that a rock hit her window while driving and was concerned the glass is…read moregoing to shatter. I told her I e used Safelite before and it's a quick and simple process to schedule and likely they'll work directly with her insurance and if she has coverage- she'll pay no out of pocket. I then went to website, filled out online form for her and schedule a day that works for her at $0.00 because she did have glass coverage. I just took all the stress away from her in a matter of minutes.

John from Safelite did an awesome job helping to install my windshield for repair in addition to…read morerecalibrating my camera. Could use more men like him that help value the company he works.

Is there a score less than one star??? My company has a fleet of vehicles and this Safelite…read morelocation just lost thousands of dollars in business. The woman at the counter could not have shown less interest in assisting me if she tried! Philadelphia Insurance had processed our zero deductible claim with Safelite and a glitch on SafeLite's end showed a balance due at the time of my appointment. Apathy on the woman's part made it quite easy to leave and go to Glass America for service.

Car was in shop for 21 days for damage underneath. I got a call that the car was finished only to…read morerealize the transmission wasn't repaired. It was apparent that something was wrong immediately as I put it in gear. Took the car back to Auto Collision and Glass and after three days, I was told it was finished. The car still didn't feel/sound right, so I got it checked out by a mechanic and he found that the transmission work was shoddy. I brought the car in a third time for the remaining $300 worth of work. Company needs to focus more on quality control and customer service. It may seem minor, but an apology would have made a big difference to me! My family were loyal customers for 11 yrs, but now looking for another collision shop for future repairs.

The staff at this shop was exceptional from the people a the reception desk to the technician! The…read morecollusion work was also remarkable! If you're looking for a professional team that does great work... this is the place to go.Debbie A