Got service installed on 2/4/22. Service is THE WORST. And can't seem to get achuman being to answer the phone. "Money saving" saved me nothing. I will start looking for service where they know what they are doing and don't leave customers hanging. Answering a phone would be a great start. One star cause it won't let me use no stars. read more

Current subscriber. Getting ahold of customer service is non existent. My Wi-Fi goes out nightly and no one can answer why or seems to act like this is an issue. Very disappointed. Frustrated and need answers. read more

I"ve been a customer of Verizon/Frontier for over 14 years. I was a former bundled customer, but dropped home phone and TV, because of their price gauging of current (loyal) customers. I am paying $69/mo for internet speeds of UP TO 75/75. New customers are offered $39.99/mo for 500/500. I called and asked to get my speed increased and price lowered, and they offered me 100/100 for $54/mo with the same restrictions as a new customer (12 mo contract). See any disparity?? The best part is; I would need to pay an "installation specialist" $85 to come out and install the new upgraded service and modem. I told her I didn't need that, as my service is already installed and plugging in a modem is mindless. She said I didn't have the option to not have the install fee. I told the "retention" rep, this was ridiculous and I wouldn't agree to it. She said, "none of it?" Um...No!! She went through her spiel about providing customer service and answering my questions, and I said "no, you didn't." Then she had the gall to thank me for my loyalty when I was hanging up. Her hands are clearly tied by the greed and common practices of this industry! Someone in the cable/internet industry needs to change this practice. It doesn't equate to loyalty; rather company hopping! They value new customers over loyal current customers. Is there any company out there who is consistent and legit in their pricing plans? This is super frustrating! read more

We live in south Denton. Service has been out from Wednesday morning to present (Friday evening). Four days. Un able to reach anyone to find out what is going on, when it will be fixed or even a human to talk to. After researching on line, this not an isolated incident but a standard. I will be doing the only thing I can which is to drop service and go with someone else. The big question is why are our elected officials not addressing such a derelict of a essential utility service we all rely on???? West Virginia sured Frontier for over $300 million for exactly the same issues. City of Denton, state of Texas Attorney General and FCC, where are you? read more

I came home today and my internet and phone were down. I called their customer service and they were very unprofessional, and said that they could only get someone out to me to fix my internet and phone in 12 days. So ridiculous! This is a horrible company. When I was on the phone I asked Shelly (the lady who took my call), if I can speak to the supervisor, and she said "ok", waited a second and said "NO"...and hung up the phone. Such a bad experience... They sent me this text "FRONTIER: We apologize you're having trouble and appreciate your patience. Your ticket number is -------. Your scheduled appt is 9/23/2019." Such a bad experience and I absolutely do NOT recommend this company because of the lack of punctual service and the horrible customer service. I WOULD put 0 stars if I could! read more

one star is too good for them. they suck!! tried setting up new internet service. telling me i need to send over 2 forms of government ID. i send a passprt and drivers license. they tell me that nothing matches up with my social sec number. Screw you people!!!! do not use them!!! read more

So Frontier replied to my post by saying their cancellation policy is written in their Terms of Service and the fact that we agreed to the Terms of Service meant that we knew about their cancellation policy beforehand. Well let me tell you that their Terms of Service document is 24 pages long and this terrible cancellation policy is embedded somewhere in there. If Frontier was really concerned that all new subscribers knew about this terrible cancellation policy they would include it in bold letters on their website so ALL potentially new subscribers would see it. read more

This company is very deceiving misleading is billing, YOU can not cancel your cable anytime according to this company it has to be in their billing cycle. And will charge you a full month regardless. I had to cancel my service 4x. No record of my trying to cancel service. I wish I would have read all Reviews first. Customer Service is awful they all lie to you. read more

It's ridiculous how often the lines drop while using it. One second your page is loading, then it says you have no internet connection even though in the right corner it says you are connected to frontier. read more

I would give zero if I could. Service is intermittent at best. When down, have do deal with their incompetence on line or their incompetence on the phone. Once I had enough and canceled they have the gall to charge all kind of fees. This is a criminal company, do not get involved with them. read more

Worst customer service experience ever! Customer service reps were rude and tried to bully me into paying my bill. I was late paying and they disconnected service. I tried to set up a payment arrangement they said no and one of the reps actually transferred me back to the IVR system while I was speaking...I switched back to spectrum. read more

If I could give Frontier a negative number, I would. Their service stinks and they engage in false and misleading advertising quite frequently. For example the company is currently running a promotion for WiFi service for $39.99/month (supposed to be for 500/500 Mbps, but I only was able to get less than 100 Mbps). Also, the fine print says that there will be equipment charges ($10/month) for a router - I assumed for a router owned by Frontier so I purchased a router that works with the other Frontier equipment. Frontier billed me for the additional $10/month even though I was using my own equipment. When I called to complain about the charges, I was told that I had to pay the fee even though the equipment was mine. What a ripoff - why didn't Frontier advertise the true cost of the service - $49.99/month? read more

Frontier Communications has been stealing from my retired veteran parents for a year now. They were charging my parents $80 for 3Mbps internet speed when Frontier regularly charges $40 for 50Mbps internet speed. We are talking about a huge speed difference and being charged twice the amount as well. $400 over the course of a year. Frontier would not admit any fault for overcharging my parents for such slow speed. This company will steal from senior citizens because seniors don't understand internet speeds as well. I talked with Executive Customer Relations and they would not budge and said it's not their fault my senior parents didn't understand they were throttled to lower speeds and paying double as well. Watch out for this deceptive company that will steal from senior citizens. read more

I just had the service installed Jan 3, 2020 and one of the boxes is not working properly and there is a message that says its not authorized to be in my home. I called the HORRIBLE customer service department and spoke with someone named "carla" she supposedly troubleshooted with me and NOTHING was resolved after 30 minutes in which I will never get back. I asked for a supervisor and none was available and she refused to give me anything to identify her common name. How convenient! I hung up and called back and got someone named "ray" he was no help either. I explained to him ya'll have an unauthorized box in my home and I want a tech here to switch them out. After being placed on the hold abyss, ray says he will send me a box to return the box I have. I then said aren't you going to replace the box I'm sending back and he acted completely bewildered as if I spoke another language and says, oh I thought you wanted the box removed. I'm like of course I do but freakin replace it!!!! I'm currently looking for another service this ONE experience was horrible. I'm just sooooo disappointed. And we just got the service. read more

I have had frontier communications for 2 years. The service was not so great so i had to cancel. I canceled before my next billing cycle so the representative spoke to me and told me that i would receive a letter in the mail and someone would call me to state my new balance since i canceled early. Literally 2 months late i didn't hear fro anyone so i called back to wait on hold for 30 MINUTES!!! Finally, i spoke wit someone and they stated they saw the notes in the system and i should hear something within the next couple of day. A MONTH later i received a call stating my account was going into collections because no actions has been made on the account. i asked the account representative did she see any notes. she stated she saw nothing under my account. I told her what the previous representative stated and she stated there was nothing they could do. i wouldn't recommend this service to anyone!!!! Horrible experience and i would NEVER recommend these people to anyone!!!!! read more

The absolute worst. Period. I have a business account with Frontier. Last time I had service issue, the first available date was 12 days later. No business phones for 2 weeks. This time my internet is down. Frontier for some reason cancelled by repair ticket. Now no repair 4 days. End of month, no internet. I have lost clients over their inferior service. Run, do not walk away from them!! Tin can and string would be superior to their service. read more

Be warned, this company is a SCAM! I cancelled service on 10/22 because I was moving on 10/23, which I explained to the representative. I was promised a QR code to return equipment, it never came. I have called, emailed, sat on hold and spoken with 8 different representatives, in regards to returning their equipment, ONE modem. On 10/26, I received an email stating that FedEx boxes were delivered to the address I moved out of. I was so confused, these people are lacking the skillset to do this job. On 10/26, I contacted Frontier AGAIN. It is now 11/8 and I have made every attempt to return their equipment, I have requested either a QR code, FedEx boxes to be sent to my new address or an address that I can send the equipment to, I have received none of the above. Even when I offered to pay for the shipping myself, I was denied an address to ship the modem to. At this point, I am becoming concerned, as other reviews indicated that this type of behavior is common practice on their part, behavior in which they do not provide a means for equipment return, then charge customers $200 for the non-return of modems that are valued at $50. read more

Customer service deserves 0 stars I had to put one. No one knows anything agents will not let you speak to a supervisor or give there name they have know idea what there doing! The last thing they care about is customer care! Beware horrible company go to Spectrum read more

I have had the worst service for repair ever with this company. After the road construction crew cut our internet line on Monday, I was given a repair time of almost 2 weeks away. With much discussion the rep promised he would change it to 3 days which was today with an 8-12 window. No one showed or called- I called at 12:15 then 2pm then 4:30. With 3hours on the phone- (once getting hung up on after 45 minutes) - a rep in San Antonio told me to wait all day tomorrow to see if someone would call 30 minutes prior to coming to repair and If no one came all day - they would surely probably call me tomorrow evening. If I didn't hear anything from them then I was told I should call Saturday morning. This evening I received a text saying they will be here next Wednesday. Each time you call you get a different rep who has to hear the whole story again. What's even worse is the road construction crew cut our line in June also and we were without internet for 2 weeks of which when we asked for a credit in our bill - they are still reviewing it. Frontier wants your money as a customer but does not put keeping your service going as a priority. At least not in my last 2 experiences. read more

Where do I began? I initially changed cable providers due to the rising cost of charges that I incurred after the promotion ended. I really liked them because I had no issue with the actual service just the charges just going up and up. Nevertheless I switched over to Frontier and low and behold it has been a NIGHTMARE since. It started from day one with the un knowledgeable customer service rep. Quoted me one price but got the bill it was way higher. I even advised them to go back to the recorded previous conversation and seemingly they did and my account and was finally credited back but because I didn't pay on time that HIGH OVERCHARGE I was unable to get the $250 gift card. I was totally pissed and decided to stop services especially since my kids was about to gone and I didn't need the internet. So after a few months and I went back. The customer service rep, advised I had a old bill of $22 that need to be paid and then said a deposit. I was like wait a minute now.... Went back and forth so then I ended of having to pay $86 to start back and the services was $39.99 with a $10 modem charge. Fast forward to first bill $93. These ppl done slapped me with a service fee of $75 broke up installments for a technician to come out because the DUMB A** rep put the wrong address in. She had the wrong appt number. When the tech came of course he went to wrong place. Luckily he and I was communicating via text and phone and finally he said the apt number and I was like you at the wrong apt. So he said that's the issue. He placed a note on the account and said all it needed was to be switched back on. I got NO NEW MODEM, or ANYTHING just switched back on. Then in all that time only 1 light was on the modem which was the WiFi light. Called several times about my bill and to the date still waiting on a credit. Was on hold for HOURS being constantly being transferred only to speak with someone name Heather who supposedly been the lead Supervisor to HANG up on me while explaining to her and she's over talking me to say no credit will be given because I got the highest speed that requires a technician to come out to install new equipment WHICH NEVER HAPPENED, never got anything new. She never called back. Called back again and was not able to get a sup back on the line but was transferred to the service department is when they did a lil diagnostics and turned the lights that was NEVER on, on the modem on. Truly pissed off. I will he reaching out to the president of the company. read more