I was a Spectrum customer for over 4 years in Yucca Valley, always paid on time. I signed up at a…read morephysical store location in 2021 (yes, it still exists, despite what their reps say). Within the first 6 months, I had a technical issue and Spectrum sent a technician to my home. He took the company modem with him--and never documented the return. I bought my own modem from Amazon and kept using Spectrum's service without issue until I canceled in 2025. At no point did anyone tell me I needed to "register" my personal modem, nor was there any interruption in service. I assumed everything was handled--until I got a postcard years later saying I owed them for "unreturned equipment." I've now spoken with multiple reps over the two years, explaining this exact situation, and yet there are no notes in their system. No record of the technician visit. No record of the prior calls. Their internal disorganization has now become my burden--and that's unacceptable. Today, in sheer frustration, I yelled at two reps, not because I'm "that customer," but because Spectrum has consistently failed to document, inform, and resolve their own errors. Spectrum, your systems are broken. You blame your customers for your staff's lack of documentation. You offer no resolution for people who've paid their bills for years--just stress and unjust threats. I paid thousands of dollars for service and now they're blaming me for their incompetence by charging me for equipment that their technician took. They won't remove this bogus $59 equipment fee, are going to charge my credit card, and won't acknowledge any of their mistakes. Pathetic and greedy company. Get service from anyone else.

We have a house in Yucca Valley but went to a spectrum store outside of this area to change our…read moreservice plan. After a 2-hour wait, they changed the plan but added new equipment we didn't need and began charging us for it. We didn't realize this until we were told to come pick up the equipment a week or so later. Fast forward to Yucca Valley where we went in to try to get things sorted and return the equipment. Deja was the lady we spoke to and she was supported by manager Elesha, who came to double check a charge. 10 minutes later we walked out with everything sorted. Night and day difference between the quality of service in Yucca Valley and the Spectrum store we went to in Orange County.

After an unpleasant experience with another carrier, I decided to try our local T-Mobile store…read more From the moment we walked in, everyone was kind and helpful. They took the time to explain all our options and guided us through the process of settling our debt with our old carrier while helping us get top-of-the-line phones. The staff even stayed late to ensure we were completely satisfied with our experience. While I was there, I noticed they were giving out umbrellas. I asked if we could have one, as my daughter had been wanting one. Instead of just one, they generously gave me four, one for each of us, and mentioned it was part of T-Mobile Tuesdays. A week later, while getting coffee next door, I stopped by the store to compliment the manager on the great impression his employees left on us. I also shared how useful the umbrellas had been, especially since the weather turned stormy that week. I told him I had given one to a student at the school who was drenched from the rain and had a long walk home. The manager thought for a moment and then asked me to wait. Shortly after, he returned with a giant pink bag containing over 40 umbrellas and said, "Do you think you could find other kids who need these?" The next day, my son and I distributed 43 umbrellas to kids on our campus. There were pink umbrellas, dry bodies, and smiles everywhere. Thank you, T-Mobile! *I hope you enjoy the picture. I made it in memory of this great day.

My husband was having difficulty recovering his emails and text messages on his iPhone 16…read more Christien was extremely helpful and showed a deep concern over the issue. He went on to completely remedy the problem explaining what caused it and how he fixed it. Great customer service!!!!

Chris installed our Starlink Gen 3 system yesterday and I could not be more pleased. Clean and…read moreneat install that works perfectly. I don't know why Yelp shows him only in the Riverside area as he has a location in Malibu. I will definitely use him again.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

After being a customer for years I am just left very disappointed. Devon seems to always have too…read moremuch on his plate and was always promising to get back to me but never did. This went on for month and months; with no internet working yet getting billed for it anyway. Devon was always too busy. I have texts going back 8 months trying to get him to help. Eventually I gave up, yet still he tried to bill me. No sir, I will not be paying for service that never worked and was never solved. Wanted to give the chance to a local company; but this definitely isn't the right one to work with.

I recently got wifiby installed at my place this year in august 2022…read more Install was pretty quick since there was already a dish outside my unit from the previous tenant. Standard Internet speed is horrible. 1 mb download and 1 mb upload. You will not be able to game with friends online that's for sure! downloading a game will take you 1-2 days! You can watch videos online, and that's pretty much it. I've called numerous times, left voicemails and sent emails to change my speed to their business class, but they never pick up or email back!!! I don't even know how to pay them since they wont respond. 200.00 for the install and 1st month pay. So far I regret everything about choosing this company even though its "no contract" (probably the best part about it)

Hale is the benchmark when it comes to service and communication. I had a main breaker fail on my…read morewater well service. Chelsea arranged for Eric & Shawn to be here same day. They assessed the problem and came back the following morning to complete the repair. I appreciate contractors and office staff that do exactly what they say they're going to do. Thank you!

Installed 220-volt dryer outlet with 30amp breaker for washing station. Did a great job with…read morepermits pulled, signed off on.

We cancelled our service mid 2024; told that they would come remove the equipment on our roof, but…read morewe continued to get billed. Then we were told we needed to return the I. House box in order to terminate our contract. We took the equipment to their office. We have continued to be billed for 4 more months. I reached the billing person today who told me that it is their policy that they do not stop billing until you send something in writing. I asked where in the contract that was stated, her exact words were "they told you that when you started the service" . I have been trying to get this service cancelled since Oct 2024. Still trying in Feb 2025.

We have used Pacific Light Wave for our Internet and network services, both at our home and our…read morebusiness. They are phenomenal. Extremely knowledgeable, professional, they get the job done right and when we had an issue with the bad storms, they had us back up and running in no time. Highly recommend them for all of your Internet needs.