They have done work for me a couple of times and the work was great and affordable, but I never posted a review. Today I ran out of gas and one of the employees stoped in the work van helped me get my car off the road fairly quickly and I was completely thankful. When people care enough to help they care enough to make sure your service is done honestly. Highly recommend. read more

I would stay away from them. A technician named Steven came out and quoted me $2500 to do a job that later got done for $650. 5 months later I've had no issues and didn't need what this company insisted as being necessary. Got stuck paying the service fee + feeling sketchy with having these people tell me do things that weren't necessary read more

Professional and efficient. Even provided good advice on ongoing maintenance. Chris Caudill provided great plumbing service.

Yikes. This place is shady. I had a terrible experience with the company. They came to fix and sump pump and ended up making it worse. Told me that it would be $1,500 for the snake, and hydro jet. I left a bad review, and they tried getting me to take it down. I ended up finding a different plumber to do fix it for $500. ​​ read more

Blake did an amazing job removing old, inefficient toilets from the 1960s, then replacing them with new, senior friendly Lowes Kohler 19 inch elongated toilets. Very clean work. Truly a work of art. Beautiful!!! Blake was patient enough to identify then replace a broken flange. Great working with a team who knows what they're doing. As a precaution, we also had two sizes of metal coil snakes to make sure that our lines are clean. Full service, for sure! read more

Once again we were very pleased with the work done by Steve Little at Frost and Kretsch. We had a small back early last week and had great service from Steve before so we call Frost & Kretsch again. Steve came out and cleared the drain that afternoon. Saturday came around and there was another backup, this time it was more significant. Steve showed up on a Saturday with a smile and great attitude. He brought down the snake and went to work. This time it took a little more elbow grease as whatever was stuck in there had gotten wedged in the main, but he made a pathway. I could go on, but the point here is our experience with Frost & Kretsch has been excellent and truly it is all due to Steve. He is courteous, knowledgeable, and he always has a great attitude read more

UPDATE! BEWARE! After my last review they sent someone out who snaked my drain in my basement again. Two days later after the second snake, my basement was flooded again! I called the company and the owner answered and said he would not come back to my house to fix the issue that he was paid to fix unless I took down my review, wrote a good review and then signed an NDA. The owner told me that I signed a recite saying if anything was found in my sewer line then my warranty was voided (branches were found in the line which is very normal), and they basically didn't own me anything. Mind you my basement was flooding for two weeks before they sent someone out the second time and I had called the company multiple times, and no one ever told me that. In fact, after the plumber they sent the second time finished the second snaking he said, "if u have any issues just call back because your still under the 30-day warranty." When I told the owner that he said you need to read what you signed. I told him i didnt remember signing something saying that..... ITS ON THE RECIEPT SO DO NOT SIGN THE RECIPT WITH OUT THEM SHOWING YOU THE entirety OF THE REPIET. I was only shown a small portion with the signature line and the price at the bottom of the receipt, so I never saw that when I signed. The plumber literally told me he pulled branches out of my sewer line prior to me signing the receipt, so why would I sign a receipt that said my warranty would have been voided. The receipt is on the iPad and he zoomed into the signature line so that I could more easily sign it and I never ever saw that my warranty would've been avoided for branches being pulled out or I would've never signed the receipt. The job was done. All I had to do was pay there was nothing they could've done if I didn't sign the receipt. Very sneaky company.!!! I thought about taking his offer because I was soooooo tired of my basement flooding plus I planned on taking the review down anyways after they fixed the issue causing the flooding. But I decided against taking his offer because if I sign an NDA and the problem was still not fixed, I contractually couldn't do anything about it. I feel like either way my money was lost. Also, I decided against it because the owner started saying stuff like "it could be this, or could be that...." like huh?! why would u guys not check for "this or that" when the guys came the second time after not sending someone out for two weeks! the owner was super rude. just don't use them! waiste of time and money!!!! read more

Had bathroom rough plumbed and also finished the installation of fixtures and they were great on time and professional in every way. I will have them back for any work I need done in the future. Thank you from the Floyd family. read more

We called for service and 24 hours later they arrived! This is over Thanksgiving holidays! They contacted us 30 minutes before arrival and the service tech, Steven Little, was OUTSTANDING!!! Very friendly and FAST! Extremely reasonable pricing. read more

I'd give them one star if I could. They designed a solution that didn't work and then didn't offer to come back and fix it or help with facilitating another solution. My sump pump still backs up. Dave was rude to me when he spoke with me on the phone while his crew was on site and afterwards when I tried to address the problem with him. Do not use this company! read more

Steven came out to snake our main drain! he was very knowable and went above and beyond to help us! he gave us some good advice and tips and made sure we understood!! very thorough and reliable prices were great and they fit me into their schedule last minute! would definitely recommend this company! read more

I spoke with Dave and had a leak that was in my basement and was having my Thanksgiving the same day. Dave was real responsive and sent Steven Little to my home within 45 minutes and turned out there was a leak in my laundry room tub going through my sub floor. Steve quickly fixed it and I was back to getting ready for my company to come over. I would highly recommend this company and Steven was awesome and so fast!. Thanks so much for saving my holiday! read more

After being turned down by several plumbers because our leaky bathtub faucet was an old model, Andrey of Frost and Kretsch came to the rescue and successfully fixed the faucet for a quarter of the price that other plumbers had quoted. Andrey was polite, fast, and efficient, and Frost & Kretsch responded within 2 days of our call to them. Great job! read more

BEWARE!!! Hired to install a new sump pump with alarm and a water back up. After some scheduling misunderstandings they came to do the job. The work done was actually very good. The tech did a wonderful job. However when it came to the sump pump alarm they installed a $20 alarm instead of the alarm that was suppose to come with the sump pump. When I called the owner about it he stated that the sump pump company doesn't make an alarm. I quickly sent him a picture of the manual that came with the sump pump. I never heard from him again. He did a classic bait and switch. Attached is the picture of manual showing the sump pump with alarm as well as the alarm he actually installed. read more

Frost & Kretsch Plumbing - Plumbing Near Me - New Baltimore, Michigan

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Steve, Maddox and Jeff were great! They came out in a timely manner and we're very professional. Steve and Maddox worked all day on my project and I could not appreciate them more! They did their very best to make a very messy job as organized as possible. the work they do is very difficult and I appreciated all they did. One of the owners, Dave was very professional, and answered all of my questions. Everyone I have dealt with thus far has been great, and I would recommend them to anyone. read more

I am truly grateful for the professional service I received today. If you have any plumbing needs contact them. Tyler was fast, professional and efficient read more

Our technician Steven Little was on time, friendly and explained each procedure performed. Would definitely recommend

Great response time and service. I had my toilet fixed and a sump pump backup battery hook up done by them. They help me keep my house plumbing up and running. I'm already thinking of future work for them. read more

Our sump pump was shooting water up. We assumed we needed to have the line replaced (because 2 other neighbors had to do this last year) but when I called and spoke to Dave.... he said it could be just as simple as a clogged pipe. I appreciated the fact that he recommended trying to snake for less than $200 instead of just taking my money to have the line replaced at a cost of over $3,500. Anyway, they came out the next day to snake. Unfortunately, the pipe wasn't clogged but had to be replaced. As any smart shopper, I called around for estimates to discover Frost & Kretch had competitive prices. I respected this company from the beginning since they recommended trying to snake first to try and save us thousands of dollars, so we hired them. Our main concern was having the job done correctly. They called Miss Dig and pulled permits which not all companies included in their price. From the beginning I spoke to Dave who I believe is one of the owners was nice, prompt and professional and a pleasure to deal with as well as his crew. This morning they showed up on time and Brian who was the leader on the job, explained what they were doing as they went along (which we appreciated) not to mention that they cleaned up nicely afterwards especially compared to my neighbor who had the exact same repair done by another company last year. When the township inspector came out, he was impressed on what had been done which was a relief giving us piece of mind! They did a great job and wevwould highly recommend!!! read more

Frost & Kretsch Plumbing - Plumbing Near Me - New Baltimore, Michigan

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Had them out on Thursday July 30th for a clogged toilet. Kevin was very professional and did a great job. I also wanted to have a laundry tub faucet and shut off valves replaced for my water meter, which he did not have time to do all in the same day. He said he didn't do his own scheduling the office people took care of that, he would let them know so we could schedule something. The following Monday August 3rd my basement drain was backing up. I called and spoke with Tammy the office manager who said she would call it over and someone would call to let me know about the drain and to schedule the remainder of the work. She apparently didn't do scheduling either. Didn't hear back from anyone that day so I called back on Tuesday morning. Tammy told me she wrote up the drain and put it on someone's desk. They should be calling me within the next few hours. It's now 5 days later and still haven't heard from them. Not great communication. Won't be using them or referring them in the future. Update: received a call from Mike on August 10th to let me know he saw my negative review here and to apologize for the lack of communication. He also did not charge me for snaking the toilets which was very nice. He gave me his personal cell phone number should I need to schedule work in the future. I appreciate the follow up. read more

Called them out for an emergency backup that I had that flooded my basement. Their tech showed up around 11pm (I had 5 inches of water in the basement). It took him a bit but he got my drains clear and I appreciate the work so late at night. read more

I literally NEVER write reviews. But these people deserve it. We hired these people telling them there was a baby wipe clogging our drain. The guy came and claimed he couldn't find anything and cleared whatever was in the way for $230. A week later the clog started again. I called them back and they said it would be another $230 because apparently baby wipes aren't under their "warranty", even though they never took it out to begin with. I called another company the same day and they took it out for less than $100. Waste of money and time never trust these people they are trash scammers!!!!! read more

Very friendly taking my call and got me scheduled quickly. Came out when they said they would. Jacob was great explaining everything and snaked out the drain pretty deep. Only took about 20 minutes. Pretty good price too! read more

My family have used them several times. They provide accurate quotes, and are very professional and courteous. If you need plumber give them a call. You won't be disappointed. read more

There are a few times in life where you have to trust someone to do something you know nothing about. You read the reviews, you get recommendations, and ultimately you decide if you can trust someone. Well, we would have been better hiring Stevie Wonder. What a train wreck! Did they think we would not notice that they failed to secure the plumbing in the walls? Or that we would not notice that they didn't connect the toilets to the sewer system? Incredible. And when you point out the problem? Poof! I assure you that we will never ever ever use these people again or recommend them to anyone, friend or worst enemy. read more

Excellent!! I called just for an appointment at 3:30 in the afternoon today (Monday December 17). I told the owner it wasn't an emergency. I had a leak under the kitchen sink probably pertaining to the disposal. He asked me if I was home now? Yes!! Robert and Jason arrived within 15 minutes, remedied my situation and were out the door by 4:15 pm! Talk about service! Robert knew right away what the problem was and I'm leak free! I would definitely recommend Frost & Kretsch to ANYONE! I called the owner back to thank him for the great service and left a voicemail as he was unavailable at the moment. He was so considerate to call me right back. Thank You Frost & Kretsch, I will definitely be back with any of my plumbing needs. HIGHLY RECOMMEND!! read more

Once we finally got through to them they made an appt for 9-11. 11:45 we finally got ahold of them and they said "oh 12-2" fine. They finally get there closer to 2 and Kevin wake around does his thing (we need new sinks and a tub). I pay him the $125 and he says you will get a detailed estimate in 1-2 days. It's now been 6 days, with a reminder phone call yesterday and still no word. What a way to run a business read more

We had Frost & Kretsch out to our rental property to resolve a water leak with a dishwasher. The technician did not complete the work that he said he finished. The result was continuing water leaking into the subfloor creating damage in the kitchen. When I called the owner to notify of the incomplete work of the technician (Not to ask for any compensation) I received a rude response that the technician swore he did his job completely and that "It is not their fault that I have lazy tenants who must have just started using the dishwasher again". I recommend avoiding this company. read more

Kevin was very professional and completed the job quickly. He previously unclogged the kitchen sink, so that's why we went with them again. Kevin was on time and was very precise on what he was doing. I would definitely use them again, and will recommend them to my friends and family. read more

When faced with a serious sewer problem at our home caused by a bad mistake made by the gas company, I relied on F&K to come out and fix our issues. The gas company contractors did not make the job or the interaction on site very easy but Brandon of F&K handled the situation like a true professional and took care of the situation, repaired the sewer line and cleaned up as good as possible, all in a day! This is only a fraction of the story but suffice to say I would recommend F&K to anyone based on the high level of service, professionalism and value of their work and employees. Thank you! read more

Dave and his crew at Frost & Kretsch are truly one of the best we've ever worked with. Always happy to take my call, can always make it work when something unforeseen comes up and beyond affordable for the quality of work they do. They've taken the time to educate me more than once and have always answered any questions I've had without judgment. I've hired them at least 6 or 7 times as well. Seriously, these guys are the best. read more

Technician showed up and had to tell him to put a mask on! After entering my home and did some minimal work he was very snappy and rude to me in my home which took me back for a second I will never call this place read more

Worst service ever! The guy over the phone was rude and narcissistic! The technician didn't finish the job stating that it wasn't mentioned in the work order (even though it was all one issue combined) and he won't get paid so I need to call back to have a work order done and he'll come back to finish the job. He flung and left feces all over the place. I would not recommend this company. read more

If I could give 10 stars I would! John and Dave both were at our home! John worked an hour and a half and was able to cut through clay that was blocking the tap of the main drain to our sewer! Yesterday we had another company come out and quoted us $15,000 for repairs and left us with a backed up sewer! I cannot day enough about Frost and Kretsch! read more

We had a WONDERFUL experience today with Frost & Kretsch Plumbing who came highly referred by a coworker. John was very professional, accommodating, and well prepared. He replaced an old worn out water heater, updated everything, bringing it to code. I asked him if it was possible to take care of a few other things and surprisingly, he had all of the equipment and parts needed for a job he hadn't planned for. The final cost was within the price quoted over the phone- even with the small extras he did! You don't find this honesty and accuracy of a sight-unseen quote with any other companies. (At least I haven't). (Remember to look in their web page for coupons. I didn't notice a $50 coupon until tonight. . But they gave us an awesome deal anyway). John was meticulous in his cleanup, wiping everything down, and even in a "worked-in" work space, he still cleaned up the area and all he worked on . I was impressed! I would HIGHLY recommend this team to anyone and everyone. We were VERY pleased. (John even tolerated my 3 curious cats that I couldn't keep upstairs while he worked. I could hear him interacting with them in such a loving manner. Thank you for not charging for kitty daycare! Lol). Our kitties loved John and so do we! read more

Our office had a leaky 2nd floor bathroom. Left a voicemail at 9:15a, they returned my call at 10:00a, said they would be here between 1:00 and 3:00 - they were here at noon and done with the job by 1:00p. Talk about customer service!!!! THANK YOU FROST & KRETSCH!!!! read more

John Adams at Frost & Kretsch cane and did a great job cleaning up our clogged pipes. He was friendly, helpful, quick, professional and prompt. Would definitely recommend again. read more

Dave makes jobs go nice and easy and works with you. Got a new water heater done quick and easy. Installer was very good and nice. Next job will be done by them when need be. Thanks Dave read more

Call me crazy, but my experience with this company was rather disappointing, based upon the mostly positive reviews here. First I tried to post a Google review, but for some reason I couldn't, so I'm posting this Yelp! review. I hired this company last June for the first time after seeing that they are a highly rated company, they were the first to show up on my Google search for "best plumbers near me." I live in Warren, but I don't know which location it was that I was dealing with. I needed a new dual utility sink and faucet installed in my basement. I was pleased to hear from the guy on the phone that they could have a technician at my house that day! I had already removed the old sink, which made an already easy job even easier. I was told the technician was to arrive at my house between 1 and 3 pm. At 2:00 I called to see if the technician was on his way. All the guy said was, "He'll be there." So I went to a friend's house nearby to pass the time while I waited, since my day was on hold until the guy showed up and finished the job. Finally he shows up at a little after 3:30, with no apology for being so late or even an explanation. Once I started talking to him, I found his demeanor to be nosy, arrogant and rude. My personal dislike of the guy aside, he completed the job very quickly for $590. Ouch! As I said, it was an easy job, as he made it very clear to me that it was. Unfortunately, I was not able to thread my plastic siphon hose for cleaning my turtle tank onto the new brass threads on the new faucet. I called the company back but the guy on the phone was no help. At least a month went by before I tried threading a common garden hose with a metal fitting onto the new brass threads. To my astonishment it threaded on perfectly! I threaded it on and off again to smooth out the new brass threads. Then I tried once again to thread the plastic siphon hose on and hallelujah it also threaded on perfectly. Would I hire this company again? Yes, so long as they don't send the same guy, whose name I won't mention here. read more

Showed up when they said they would, did a great job snaking my main drain, pulled out a huge clump of roots. Cleaned up after themselves. Recommend. read more