[[HIGHLIGHT]]It was very busy on a Saturday night[[ENDHIGHLIGHT]] But they have like eight employees and an assembly line set up It was fast Tons of choices excellent service I loved my cookies and cream waffle cone read more

Frost Gelato at the Biltmore - Lots of choices - Gelato Near Me - Phoenix, Arizona

My family picked up four flavors to go at this location. [[HIGHLIGHT]]My kids found the whole vibe and experience and responsive sample service magical.[[ENDHIGHLIGHT]] But most importantly, the gelato was good... although I take SERIOUS issue with bubblegum being a gelato flavor. Can I get an amen?? Not from my kids; that's for sure. read more

Frost Gelato at the Biltmore - 3 of the flavors we brought home - Gelato Near Me - Phoenix, Arizona

This Location has been closed. Went by today and most of the interior has been torn out and signage removed. Note on the door says to visit their new location at Paradise Valley Mall but to stay tuned for new location news somewhere closer to where the Biltmore location was. read more

Service was so friendly, the girl had such a nice personality and pretty smile. Very welcoming. [[HIGHLIGHT]]It's pretty cute inside, but looks pretty standard for a frozen treat shop.[[ENDHIGHLIGHT]] It was a touch busy when we were there but she did not rush us or anything. I asked what her fave was since I was indecisive. She said the lotus biscuit flavor. Definitely a great choice. It was creamy and sweet without being too sweet. Obviously you have to like the lotus cookie flavor and she asked if I wanted a cookie on top and obvi, bc my sweet tooth is everything. Biggest couldn't decide and just got the cookies and cream and she gave her a cookie on top of hers. The baby got the mint chocolate chip and got an Andes mint on top. She gave me a taste of hers but I wasn't really a fan. To be fair, I don't really like mint and chocolate together that much. Price range is about the same as Coldstone. Next time I'm in the area, I'll be back, ready to treat myself, and maybe I'll get a bigger size next time. read more

Frost Gelato at the Biltmore - Piccolo Cup Gelato - Gelato Near Me - Phoenix, Arizona

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A huge variety of flavors! [[HIGHLIGHT]]The cases were decorated beautifully as well.[[ENDHIGHLIGHT]] Super friendly staff and the gelato was excellent! read more

Frost Gelato at the Biltmore - Gelato Near Me - Phoenix, Arizona

This was my first time here. It was pretty busy, but the line moved rather quickly. The young lady who helped us was pleasant and did not make us feel rushed looking and even taste testing different flavors. I opted for the Peach and strawberry flavors. My favorite of the 2 was definitely the Peach. My son chose peanut butter crunch, I did have a taste of his also pretty good if you like peanut butter. I definitely would come back. read more

Sooooo many delicious options! They don't have sugar-free which is a negative for me since my body cannot handle sugar. They DO have 'no sugar added', but that still has more sugar than I can handle. The people I was with all had different flavors and all were delicious (according to them). The girls at the counter were very nice and smiley. read more

Frost Gelato at the Biltmore - Gelato Near Me - Phoenix, Arizona

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Finished our daddy daughter dinner valentines date and I mean you gotta finish with dessert! After walking around Biltmore fashion park we were recommended this place and my daughter is so thrilled we did she said it was the best she ever had. She loved every bite of her salted caramel in a cone and the young lady that served her was very kind. Was a great way to end the date. read more

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We went here because a co-worker from our other office recommended it, saying that it was pretty close to the gelato that he had in Italy. But little did he know, that we already have a location in Albuquerque. The line was long, but it went fast. Either the prices went up or this location charges more... even with a variety of flavors and after trying several flavors, I feel like I wasn't overly excited to try anything. I ended up getting the piccolo (small) dark chocolate. [[HIGHLIGHT]]We sat outside (several tables) and it wasn't hot with the misters.[[ENDHIGHLIGHT]] Next time, I think I'll try the cherry next time 2024 #29 read more

Frost Gelato at the Biltmore - Dark chocolate gelato - Gelato Near Me - Phoenix, Arizona

I loved the toasted marshmallow gelato! The service was friendly and the gelato was amazing. Was the perfect treat after dinner! read more

Frost Gelato at the Biltmore - Grande Cup Gelato - Gelato Near Me - Phoenix, Arizona

Great flavors, all fresh, and totally homemade. Really hits the spot when you want something cold and light. The non dairy fruit flavors are all fruit, all natural with no additives. Can try samples as well!! read more

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We love Frost! It's a great product and the service is friendly. There are a good variety of options so you're certain to find something you like. read more

Very sheek aesthetic, very clean inside and modern. If Apple were a dessert shop instead of electronics. They allow you to sample any flavors you'd like. The sizes are small and I feel it is a big overpriced for the portion, but it's supposed to be really good ingredients. The worker helping us seemed peeved, probably because she had to keep doling out samples upon samples. I didn't really blame her! read more

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This place was a lifesaver in the crazy AZ heatwave! I loved the coloring of this place and there was a ton of flavors to choose from. There are a lot of seating options that still keep you semi-away from the long line that's always formed. Staff is also very friendly about letting you try a bunch of flavors before you make your decision. While the gelato wasn't the best gelato I've ever had, it was still pretty good depending on what flavor you got. Luckily, there are a bunch to choose from so everyone will be able to find a flavor they enjoy. I ended up getting a scoop of the Raspberry Sorbet because I loved how tart it tasted and how smooth the texture was. I was surprised that it didn't melt faster as I was walking outside in the sun. I'd come back if I was in the area, but I also wouldn't mind checking out some other dessert places since I'm not a local. read more

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Frost is a must visit spot! Not only is the staff accommodating, but they're friendly and seem genuinely happy to be there serving up delicious Gelato they let my son indulge in a couple samples and it was just so sweet. Every flavor we tried was delicious and you really can't go wrong! The hardest part is choosing you flavor(s). We'll be back again soon! read more

Frost Gelato at the Biltmore - Gelato Near Me - Phoenix, Arizona

Absolutely delicious. Incredible flavors and each one we tried tasted amazing. The staff were so friendly. [[HIGHLIGHT]]Such a lovely place with outstanding gelato.[[ENDHIGHLIGHT]] read more

Love this place for gelato. Visited at about 9:30pm on 1/17 and the two girls working were friendly. I took some gelato to go and they gave me a bag of ice in the to go bag to keep the gelato cold. Very thoughtful and friendly employees here. read more

[[HIGHLIGHT]]A lively atmosphere greeted us as we stepped in for a nightly treat.[[ENDHIGHLIGHT]] We ordered 2 medium Gelatos; they also have good-looking sugar-free options. [[HIGHLIGHT]]Tik Tok brought us here, but the vibe and the flavors made us stay![[ENDHIGHLIGHT]] read more

Frost is the perfect cold treat! There are so many delicious flavors, the service is great, you can sample flavors, and there are fun surprise toppings. This last time I got the medium size with two different flavors, but that was probably a bit much for me. Next time I'll go with the smaller size and one flavor. read more

Frost Gelato at the Biltmore - Gelato Near Me - Phoenix, Arizona

I have been coming here every week since they opened in 2013. I have never had any issues with the service here. Unfortunately, the corporate store is purposely trying to sabotage their business. They have been withholding flavors that they always had until the last 10 months, specifically dark chocolate. And periodically pistachio. I could literally drive or call right the paradise Valley and the Kiereland locations and they would have those flavors. Corporate if you read this, please always provide those flavors to the Biltmore Location. They're good people, and they should not have their business go under because you do not want to provide All of the original flavors. Stop making excuses as to why you do send them the ingredients they need to make those flavors. read more

I have been a customer of Frost for years. While the quality of the product remains fantastic, the level of customer service has definitely declined. I continue to return due to my love of the gelato. I wish that the customer service experience could be that of days past. The friendliness is decreased, the interactions from the evening staff are not as friendly, and the overall evening time experience is lacking. I would rate the product 5 stars, which it is. But overall, the experience is a 3 for me. Do better Frost, your customers are feeling it. read more

Excellent service, clean, great flavors .. tase before you buy. Waffle cones and affogato! read more

Frost Gelato at the Biltmore - Spicy chocolate and espresso coffee/ mint cup and black cherry - Gelato Near Me - Phoenix, Arizona

[[HIGHLIGHT]]The girls working are so nice, they put up with kids pretty darn well and keep the space clean.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They could have designed the flow more ergonomically, but what are you going to do with you offer so many options.[[ENDHIGHLIGHT]] Literally something for everyone. So good. The monthly flavors are always fun and we will be coming back soon. The cost was great. read more

So far, this is my favorite gelato I have found outside of Italy. Perfect consistency and a great variety of flavors. Frost is always my gelato go to spot! read more

Frost Gelato at the Biltmore - Small size - Gelato Near Me - Phoenix, Arizona

We had lunch next door and saw the gelato shop! The gelato was SO GOOD and my companions sorbet was equally enjoyable. Really nice server, generous servings and a clean nice storefront. read more

Frost Gelato at the Biltmore - Amazing dark chocolate gelato! - Gelato Near Me - Phoenix, Arizona

Wow! Love this little spot. Its usually busy but never a long wait. The workers and friendly and they have quite a variety or gelato & sorbet to choose from! They do sample too so if you are unsure, try it out! and decide from there. [[HIGHLIGHT]]little parent tip - My daughter and I grab gelato & go sit in the sun by the fountain! Such a cute area to enjoy your treat.[[ENDHIGHLIGHT]] read more

Frost Gelato at the Biltmore - Small Tangelo Sorbet - Gelato Near Me - Phoenix, Arizona

My favorite guilty pleasure place! This is the place to go when you want a "treat yo'self" kinda time! The flavors are all so delicious and a good handful changes every week. The service is always so great - They're helpful, kind, and very friendly. Their Lotus Cookie is always a crowd pleaser and their sorbets are fresh and light and tasty. You can't go wrong here! It's a cute, small place but enough for you to sit and eat your gelato or dessert treat. read more

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Gelato is so good! We've tried pistachio, tiramisu, butter pecan. I've also had the affogato with dark chocolate gelato. [[HIGHLIGHT]]Love the service and location.[[ENDHIGHLIGHT]] read more

This is a great gelato shop! They have an extremely wide selection of all different flavors. We tried the dark chocolate, bubblegum, and stracciatella. All of them were very good. You are also able to sample any of the flavors that you would like before making a decision. The only reason why I'm knocking a star off is because while it's very good, it's not THE best gelato that I have ever had. However, you cannot go wrong with this place and will definitely not be disappointed. read more

Frost Gelato at the Biltmore - stracciatella and dark chocolate gelato - Gelato Near Me - Phoenix, Arizona

Actually, this is a five star minus a tweek. And the reason is because [[HIGHLIGHT]]the tables are never clean.. ice cream shops are messy.[[ENDHIGHLIGHT]] And [[HIGHLIGHT]]I can understand the cost of employees, so why not leave a spray bottle and some wipes handy for the customers to clean up a spill[[ENDHIGHLIGHT]]. Aside from that, I come every weekend because the gelato is amazing and they offer many non dairy options too. I will keep coming. read more

A great place for an after-dinner sweet treat! Nice variety of flavors. Try the affogato! read more

Frost Gelato at the Biltmore - Gelato Near Me - Phoenix, Arizona

[[HIGHLIGHT]]This place looks fancy, which makes the ice cream going experience all that more fun.[[ENDHIGHLIGHT]] There are so many flavors and some unique ones too! They all look so creamy. I tried the Alpencaramel, not sure what that is but it was pretty good. But, I stuck to my dark chocolate gelato and it didn't disappoint. So so good. You get a lot of gelato for the small size, I was satisfied. My date got the salted caramel and loved it, and he usually goes for the simpler ones like vanilla or strawberry. [[HIGHLIGHT]]Very clean inside, will be back![[ENDHIGHLIGHT]] read more

Amazing gelato paired with friendly and helpful staff. Great nondairy and vegan options .

Love the gelato here. The staff is always friendly and helpful. I usually get the hazelnut and rum raisin gelato. Definitely worth a try if you're a gelato lover. read more

This is one of my favorite dessert places to visit! It's always an enjoyable time when visiting Frost. This visit, it was very hard to make a decision so I opted to do my usual flavor, Mint Chocolate chip. This was such a great after dinner dessert. The service was very friendly and the ambiance was frosty!!!! read more

Wow - the gelato was great. The whole experience was overwhelming. [[HIGHLIGHT]]The store is immaculate, the presentation of the gelato in the case was beautiful[[ENDHIGHLIGHT]], and the staff was beyond great. I wish other businesses would bring their staff here to see true customer service. The staff was warm, welcoming, and helpful. While we were seated outside, a staff member came out to offer us some water. Kudos to the management. Great gelato, absolutely great service. read more

Really big selection of flavors. I got the lemon which was not too sweet. Every flavor looked delicious. read more

Frost Gelato at the Biltmore - Gelato Near Me - Phoenix, Arizona

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10/10 gelato! The BEST in my opinion. The service is efficient and the gelato is perfect, not too thick or thin. The lotus biscoff is the best flavor read more

If you like chocolate the oreo cookie gelato flavor will not disappoint!! Love that they put a whole cookie on top. Don't be afraid of long lines, it moves pretty quick. I like sitting in the park area next to blancos tacos since sometimes tables at the location are crowded. read more

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This place was very popular on a Friday night with some seating outside. The line moved very quickly and there are so many options! The store was very clean and the staff is friendly. read more

Frost Gelato at the Biltmore - Piccolo Cup Gelato - Gelato Near Me - Phoenix, Arizona