this guy is amazing! clean store,nice looking apperal for sell,my e cigarette s.and i buy my…read morebatteries there,ty

this smoke shop came in clutch! i'm from la and needed something that reminded me of what we have…read moreback home! and it was a hit, they were kind and very reasonable when i get bac this will be my forever go to shop

Owner is knowledgeable, friendly, and helpful. They seem to have a good selection of cigars,…read morealthough I was in there for the tobacco. Not as wide of a variety on the tobacco front but I found what I came for. They also have an assortment of classic pipes (like, think Sherlock Holmes, not teenagers smoking weed) and you can buy cigar boxes in there if you want them for crafts or storage. It is one the few remaining old-school businesses still in the Embarcadero, which has become kind of a ghost town.

The owners of Kings Cigar are extremely polite, helpful, kind, and overall SELFLESS…read more Yesterday, I was having car trouble across the street from their shop. The owners came out immediately and helped me! They were truly angels sent from heaven. I tried to compensate them for their time but they wouldn't not allow me. Instead, they gave me directions to the nearest -best body shop. The body shop owners helped me at no-cost. I am forever indebted to the owners of Kings Cigars. I will be going to their store and purchasing merchandise to compensate them for coming to the rescue! Also, a lot of members of the community told me "oh yeah! They are so nice!!!!" So not only are they great but they are valued members of the community.

Best service, selection, and value in the city. I'll always go here to get what I need at the…read moreright price. They've been a heart of the areas smokers for over a decade with a selection of all the things you need to keep it lit.

Koo people, good vibes! Gotta try the chocolate they sell there. It's fire!!! They pretty much have…read moreall of a smoker's necessities.

What more needs to be said....it's a smoke shop. They have had everything I wanted and needed every…read moretime I came in. Decent customer service as well

I am a local & am so relieved to find this hidden gem in my neighborhood! The vape department…read moremanager has the best customer service & his prices are reasonable! The business is consistent & open when all others are closed!! I am a 3 year nicotine vapor; so this is in reference to the Vape products/service #EastOaklandBusiness

Good selection of cigars and good service...very knowledgeable each time we've been. Definitely a…read morecool space..shame smoking indoors isn't allowed. Gotta fix that ...check it out

I heard about this cigar place online. I had heard about their cigar selection. I went in and was…read moregreeted by the owner of the place. Bonnie was so nice and very knowledgeable. She helped me pick out some nice cigars. The prices were reasonable and I was able to get a few cigar. The ambiance is very customer friendly and a great place to get a great cigar. this is a great place to have a wonderful cigar and leave some great knowledge about cigars.

Stood outside for 20 minutes. When I came in the whole shop just smelled like weed and I don't know…read morewhat he talking to his girlfriend.

It can be difficult to find the exact coils and liquid you want for your vape. New City always has…read moremy mesh .6 coils in stock and has a good selection of tobacco tasting liquid.

Great variety and a great selection of moon rock pre rolls, along with knowledgeable and friendly…read morecustomer service from Tony!

There are two reasons why I decided to let Ivy Hill Cannabis go and go elsewhere to purchase Liquid…read moreFlower Cannabis Topical Balm. One, Ivy Hill is out of my way. Since neither my husband nor I drive anymore, I had to search for another cannabis dispensary that carries the product, one that is not too far from the west end of Alameda. A yelp search did result in one on Park Street in the Park Street Shopping District. Getting to Ivy Hill means I have to catch two AC Transit buses (51A and 33). Nothing good lasts forever. On the other hand, one of my high school classmates had a relative employed at Ivy Hill. After reading the person's review on another website, it was my time to leave. There was a change in ownership and things did not work out to the benefit of the employees who had been there for quite a while. Several of them left. In all fairness, I chose not to lower their rating to a one star, but to lower it to just okay (3 stars).

Bud tender Lesly I really appreciate her taking the time to help me and making my experience such a…read moregreat one. Thank you so much for your help!

I VISITED THIS LOCATION ON FRIDAY, JULY 3RD…read more This place is absolutely the WORST dispensary I have ever been to in California. Whoever the lady with pink hair is at the front should find another role that suits her disposition, customer service is not for her. She was rude, condescending and not helpful at all. I hope this was an off day for this location because there were so many issues inside and outside of the dispensary, it was unreal. 1. Security guard was on his phone until we walked up. Security looks at our identification and directs us to the lady with the pink hair. 2. There is cleaning equipment (shopvacs or cleaning machines?) in front of the concentrates case which made it difficult to look at the items. There were 2 cleaning people cleaning around the shelves and windows etc, we couldn't tell if they worked there or were a cleaning service until we asked if they could help us and was told they were not employees. 3. Pink hair, said she needed to make us profiles. She had my passport for quite sometime and DID NOT ENTER A PROFILE! 4. There were 3 budtenders behind the counter and one of them was on his phone. One of them was helping a customer, the other was standing there. No one approached us to see if we had questions or needed help. 4. The signage in the case was unclear and prompted questions. I stood in line, and the budtender was very nice. I asked my question then told him I was going back to the case to take a look at something else. I had another question, by now there were a few customers but the one bud tender was standing around on his phone. Pink hair had no customers. I approached her and asked if she could see if someone was available to help because I had a couple questions about items in the case. She told me I could "pop back in line" and someone would help me. The look on my face must have showed how I felt because I just stood in line and there was a budtender not helping anyone. I have never had this experience at any of the MANY dispensaries I have visited in this and other states. I asked if she could answer a question. She reluctantly came over. I asked about the signage, saying "last chance" I asked if these were expired or discounted items. She proceeded to tell me it was the last of the batches (which I understood) and some may be discounted but not like they used to be because "corporate says no" Very disrespectful of the company you work for to speak this way. At this point, I was still going to spend money here and went back to the line. I didn't get his name but he was tall with glasses and very pleasant. 5. There is a HUGE banner outside that says 30% off for first timers. I was a first timer. The bud tender asked if I had been to Nug before I said I THINK I may have gone to San Leandro years ago. He asked me to hold on and he checked something in the computer, he said I had no profile, I could go over to Pink hair and she could enter it. 6. I then went over to Pink hair who said I was not able to use the first time discount, I said I think I may have visited a location years ago but wasn't sure, (I have been to alot of storefronts. She said sorry, corporate wouldn't allow it. I then went back over to the budtender and told him she said no. His response was what, why? Pink hair begins yelling across the store (which has a handful of customers now that Corporate wasn't going to allow it) The budtender was very apologetic and appeared to confused by her behavior as well. 7. Let me stress the fact that I HAVE NO PROFILE ON FILE! At this point I decided to leave without purchasing, I was disrespected and belittled and would not be paying anyone to treat me this way. On the way out, Pink hair yells across the store "sorry, corporate won't allow it" Won't allow what, is my question??? I had no profile on file! To NUG management, please be aware of the way your staff treats customers. I just happened to stop in and check out the inventory at a new place on my drive home. YOU ARE NOT THE ONLY rodeo in town. With all the dispensaries in they Bay Area, you might want to tighten up! *A good review only goes so far most times, but a BAD REVIEW goes even further!*