If you hav not got sick from getting food from here, you are lucky! While I was there, an associate from the fried chicken section walked over to the meat and cheese counter loudly announcing they had chicken strips. Several employees gathered around, and the associate brought the cart behind the counter--right into the food prep area where meats and cheeses are sliced. About 5-6 employees then started eating the chicken strips directly in that prep space. After they finished, I did not see a single person wash their hands before returning to work. Instead, they went right back to "cleaning," which appeared to just be wiping down surfaces with the same unwashed hands. To make matters worse, I also noticed what looked like a meat slicer being cleaned with a brush that resembled a toilet brush--without any visible cleaning solution being used. It was pretty unsettling to watch. Overall, the lack of basic hygiene and food safety practices was very concerning. I hope management addresses these issues, as this is not what customers expect when it comes to food handling. read more

They are the only one that still has a wine bar and inside eating. The ret of the Fry's have turned the wine area into a Ace hardware or maybe a copy of Bed Bath and Beyond. Mariano's in Illinois is also a Kroger brand store and maybe the fancy Fry's should be given some of the same things that Kroger gave to Mariano's. read more

Customers beware they do not care about you. If you go thru self checkout they stop you checking out and have number of items on your screen and light starts flashing for cashier to come over. Takes 5 minutes for them to come over watch a video of you on screen scanning items and putting them in bag. Then they say everything looks ok go ahead and scan. I think not I called him back over and said you embarrassed me and he said it's just the system. Well system or not I left without buying anything and ordered from Walmart. Will not shop from here again Aldi and Safeway once they open have my business now until then Walmart delivery. Frys you no longer have the dominance over the Verrado area you need to do better or everyone will be shopping elsewhere. Customers should come first. read more

Fry's Click-List grocery pickup is absolutely horrible. This isn't my first incident of poor service with them, but it will be the last time I use the service or store. The associates who bagged and loaded my groceries were rude and disrespectful. The one who claimed to be a supervisor refused to give me two cases of soda we had paid for because it was "against policy" to give items away and told me if I had an issue with it i needed to talk to the store manager. As if I had the time to leave my groceries in a hot car while i pulled around and waited for all that. My wife had called up and resolved the issue of the soda earlier that day, but this rude and nasty "supervisor" called my wife a liar. I am done with the rude employees and done with the level of professionalism. Who bags raw chicken in the same bag as lunch meat or shoves eight cans in one plastic bag that has a rip on the bottom? Just so done, I can take my money elsewhere. read more

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While at the checkout lines the employees use foul language and talk personal business while trying to ring up and bag the groceries. Basically too much personal talking and not enough professional behavior. Managers need to speak to these young employees or fire the managers. I don't expect to hear foul language from employees while I shop and check out. DO BETTER FRYS VERRADO read more

11/13/2024 Hello, Below is the incident at the Fry's location in on Indian School Rd. in Buckeye, Arizona: Because I'm not an evil person and this incident happened with a customer service representative I will not divulge her name here. However, I will divulge the first letter of her name and you can figure out the rest... On 11/13/2024 at approximately 8:00 am. I walked into the Verrado Fry's in Buckeye, Arizona and grabbed three items for purchase: pickles, glass jar containers and cottage cheese. I then walked up to self-checkout, scanned my items grabbed my receipt then folded it in plain sight and inserted it into my wallet. I then bagged my items and put them in my cart. Right then, out of nowhere, a woman by the name of "L" from customer service approached me. She glanced at the terminal, rudely rummaged through my bags that were in the cart then abruptly asked for a receipt. Mind you, she did not see me scan my items, pull the cash from my wallet and pay for them. In fact, she was in the customer service department and some way made her way to me. Her way of asking was that of more like implying that I had did something wrong. Shocked, I asked in a calm collected tone why? It was at that point the lead front-end clerk came over. This is where L blatantly stated to front end clerk that I did not pay for the bagged items in the cart. It was as if this L - lady had no customer service filter while making these false claims. I was mortified. I was angry and I was hugely embarrassed for being accused of an act that I would never commit, and at this point, as a Latino man, I began to even feel profiled. Something I never experienced in my life. The front-end clerk then pulled a copy of the receipt from the terminal which showed proof that I paid for the items. L hurried away with no apology. I was held hostage in front of everyone for a crime I didn't commit. The front-end clerk diffused the situation to a point and kept apologizing on behalf of L's unprofessionalism, however, when I asked why she was a apologizing for L and that L should be the one apologizing Front end clerk said that she would not do this. It was at this point I felt that even the Front End clerk was becoming somewhat impatient with me because I wanted results. This whole experience was the worst I have ever had at a Fry's store location. I later called Michael the assistant supervisor and spoke with him. He understood my situation and said he would look into it. He also said that the lady, L who made these false claims should have never been in the self-checkout area and that she broke policy. So, what am I to think... I suppose you can self-check out here but be mindful of the fact that if the L lady is around, you could very well be accused of stealing when you didn't. At the end, I thought of suing her and the store but after I called corporate then wrote a letter it sounded like they wanted to work with me on this and take care of it. Lawyer says I have a civil case against L and the store but again, I'm not evil. read more

Convenient but I still have to drive a distance to get the products I need they are always out of stock. Friendly, clean, Starbucks, and self check out. read more

I started to do the grocery pickup ordering for convenience and to save time. I place and pick up an order weekly. However, the experience has been nothing but horrible. Each order has had numerous items that were randomly "out of stock," even though online it shows the store has the items in stock. One time after picking up my groceries and being informed that a handful of items were randomly out of stock, I decided to go into the store and check for myself. Every last item was in stock, which leads me to believe that either they're not training their employees correctly or their employees are being lazy and randomly selecting the "out of stock" option when it's convenient for them. Additionally, I'm continuously receiving expired items and rotten fruit time and time again. Usually, it's just one or two items per order. However, today's pickup had 4 expired items, rotten grapes, a loaf of bread that expires today, and salad that expires tomorrow. The ironic part of the expired items today is that the yogurt, which expired 5 days ago, is one of the items that I've order that they've marked "out of stock" for the last two weeks during my pickup. Apparently, they had the yogurt all along because it's highly unlikely they received a fresh shipment of expired yogurt within the past 7 days. As mentioned, I switched to online ordering for convenience and saving time. Unfortunately, it's done the opposite. Each week I throw away expired and rotten items, have to reach out to customer service for refunds, and then make extra trips to the grocery store. What's the point of offering a service like this if you're going to continually do this to your customers? read more

The staff and management are most helpful. This location is a well stocked store that always has sale items in stock.

Love this place. They have wonderful selections. The sushi, deli and bakery sections are amazing.

Horrible store. they list sale items. when u go into store the sale items are usually not in stock.. and when they are..the prices are not reflected at the register. I live across the street from the store and only use it for emergency situations. read more

I LOVE this Frys!!! Especially the meat department. Every time I go in there, the employees are extremely helpful and courteous. Today, I asked to speak with the meat manager to let him know how much I appreciate the help that we were given. We actually live in Litchfield Park, but gladly drive to Verrado to shop at this store. read more

Free fruit for the kids and the associates today were fantastic! We found exactly what we were looking for and then some. The cashier gave both my kids a sticker and when the fresh salsa's from the produce section wouldn't ring up after a few tries, she gave us a 2/$5 deal! Definitely recommend. read more

Terrible customer service. Frys is usually my go to, so I was excited when one got built so close to my home. However, I've had to deal with incompetent staff and two different managers who couldn't resolve issues. There's almost never anyone around to ask questions to, so I'd guess it's an issue of being understaffed and promoting too soon to open the new store. read more

I am a resident of Buckeye who since this location has opened, have been a loyal shopper, averaging 3-4 visits per month. To shop this location, I bypass a Fry's that is closer in proximity to my home but not as nice of an overall experience, until today that is. I also choose THIS Fry's over another chain store that I happen to work for and can get a discount on my shopping. This location is approximately 19 miles away from my home. With all that said, today my experience at the checkout (line with a cashier) left me embarrassed, humiliated, not heard, nor understood, and without the groceries I painstakingly shopped for. Before discounts my total was well over $100, nothing to sneeze about in this economy. I shopped for my items for a little less than an hour, accompanied by mother and daughter. I have the cashier scan my V.I.P card via my phone, my items are rung up and total given. I notice that the crab legs that I had a digital coupon for was not applied ($11.97/lb.) Instead, I was charged $14.99/lb. for them. I inform the cashier, who may have been training, and she asks for the assistance of a co-worker/trainer who was bagging my items. I tell her about my coupon, she asked if I scanned my card or entered my phone number, I informed her it was scanned. She proceeded to ask if I had just clipped the coupon, I informed her that I clipped it in the back prior to ordering my crab legs. She then questions whether I had the correct item, I advised they were, as I ordered both mine and my mother's and she was rung up prior to me and received the digital coupon price of $11.97/lb. on HER V.I.P card. At this point my interaction was with the trainer, a red vested associate, and then the front-end manager, and another 2-3 associates. The trainer, who at this point has my phone scrolling and pressing buttons on my Fry's app, goes around to the register and calls for help; the red vested associate; who enters numbers that makes the price of my 2.68/lbs. of crab legs go to $85. She obviously, to me, was putting in what should have been the final price as the price per pound. I advised her of that, and both the trainer and the associate very rudely advised me otherwise. This went on for quite some time. Meanwhile there is a line of other customers behind me and my mother waiting with many perishable items I might add. Then they called for the front-end manager who still did not want to hear what I had to say, so I then shut up and said nothing more. She proceeds to apply what should have been the final cost of the crab legs ($32.07) as an actual digital coupon to my order and this brought my total to $-8.28. She was about to pay ME for my groceries! Still, no one wanted to listen to what I had to say. The whole time this was going on I was talked down to and rather rudely. Finally, the manager stepped away from the register and I pulled forward (I have knee and back injuries, so I use the motorized scooter to shop) and there is literally dozens of customers just staring at me as if I was creating a scene. Everyone that was behind me had left even though they had loaded the belt with their items. And the manager asked if I had patience to wait while she 'sorts' things out and THEN she would re-ring my things! She then abruptly says hold on a second, I need to get my phone and walks away. She comes back about 5 minutes later to ask what I want her to do. When all she had to do was just ring my things up and THEN take care of the blunder by the trainer and the red vested associate. In the end, I leave, hot, humiliated, embarrassed, and in tears, without my groceries, and valuable time, energy and gas wasted and having to return home just to go back out for what I need. I will not say never will I return, but it will be a long while. I do expect someone from corporate or store management to reach out to me. read more

Looks aren't everything....ordered groceries yesterday for pickup today. Arrived 5 minutes early. So, I've been sitting in this park spot for 30 minutes total. 3 people have come up to me to tell me my order is not ready. I've watched 3 cars come in after me and leave before me. This never happened at cotton lane/sarival location. No thanks Fry's Verrado. BTW, still waiting. fourth car is gone. They should have offered to deliver it to my house. Disappointing. read more

Soooooo.. Today was the first day that the wine and beer bar is open. $4.50 for Budlight or IPA?? And it's only a 12oz beer. Good luck, hope you are successful! read more

terrible customer service. sells food past expiration date. charges more then the sale price almost all the time. this is the worst grocery store I have been to, I will not be back. read more