I came into this UPS store expecting a straightforward experience, but unfortunately it was pretty…read morefrustrating. I requested a full pack-and-ship service for a box of books, and the associate helping me (Myra) made it feel like I was asking for something unreasonable. Her attitude was noticeably dismissive and unhelpful from the start, which already set a negative tone. What really stood out, though, was that she took two personal phone calls while in the middle of helping me. I was left standing there waiting while she finished her conversations, which felt pretty unprofessional and inconsiderate. I completely understand that workdays can get stressful, but basic customer service and respect for a customer's time shouldn't slip--especially when you're paying for a service that's supposed to be handled for you. Hoping this was just a one-off experience, but it definitely left a bad impression.

When I think of exceeding expectations, satisfaction and execution of a task, the UPS Store on 2210…read moreWest Sunset BLVD takes the top prize. Through constant communication via phone and email to exquisitely packing of a rare item, this store is the best. I take part in various auctions and one aspect that is difficult is the coordination of logistics. Not with this UPS store, please use them, they will make your lives easier. Btw, I take part in the Bonham's auctions on Sunset, I highly recommend you use this store for any items you purchase through Bonham's. Finally, what amazing value this store offers as well, extremely cost efficient. Cheers!

Back again for our banquet program and ColorImages met the challenge plus! What makes this time…read morememorable for us and telling of their business was a last, last minute issue we found (our fault) that required the quickest reprint! We panicked - They handled it! A mark of a good business, for me, is when they can meet my needs seemlessly and consistently - the mark of a GREAT business is one that can pivot in my panic and come through for me to deliver exactly what I need without any extra stress. ColorImages proved to me to be a great business! Thank you ColorImages!

Fast and excellent. There's a reason they have the high ratings. They deserve it. Can't recommend…read morethem more. Got a massive order done for us in record time at a fab price.

I ordered postcards for my business and a banner for my school PTA. Turnaround time was quick, and…read moreI really appreciated the proofing process they provide before final printing. The ordering process is easy and straightforward. There is parking available in the front as well as on the right side of the building. Pricing is very reasonable, and the quality of the prints is great. The staff is also helpful and informative, taking the time to explain details and answer questions, which I really appreciated. Overall, a smooth and reliable experience, and I would definitely use them again.

Super fast! I even had uber pick it up So it was super…read moreconvenient. I'd definitely order from them again.

I brought one piece chase as part of my sofa bed that was damaged over the years. They assessed it…read moreand said that they'll try their best to repair it in 2 weeks. As promised, they were able to restore it. It's not as fluffy & soft material they used but I'm still happy & satisfied customer. Billy is very kind on explaining what's need to be done & the expectation of how long it will take. Workers are helpful as well. I highly recommend this place if you have furniture that needs to be upholstered.

Awesome experience. I recommend them highly. Easy to work with. I love my mid century desk. They…read moredid a great for me and got it done quickly.

This is just a warehouse now they do not offer printing services like paper etc just went by and…read morewas told they don't do it

great services, FAST turn around time. I needed a very last minute printing job and they delivered!…read moreBeautiful details and amazing customer service. Iraj was beyond helpful!! 10/10 highly recommend , will be back again!

CopyCats is great always very helpful and…read morefriendly.....................................................................................................................................................................................................................................

The best! Friendliest staff, great neighborhood spot for printing & shipping! They even helped me…read morewith a custom card project & did such a great job! So happy to have Copycat in the neighborhood.

Craig is very friendly and accommodating, the results are perfect, and the price reasonable,…read moreespecially given my project was for a class and not professional. I like that this is a one man, locally owned business. Call ahead to make sure he's available. I almost missed him, but he stayed to help me out.

Amazing service and top-notch customer service! I found Craig through ChatGPT, and I'm so glad I…read moredid. I needed to get some blueprints scanned for a city planner but had no idea where to start. I called Craig, and he quickly set me up with an appointment for the next day and was very willing to help. When I arrived, he was ready for me and even helped tape up some ripped blueprints I had brought in. He was incredibly helpful, knowledgeable, and made the whole process much less stressful. He also took the time to answer all my questions and gave me really useful advice. I highly recommend his company--one of the best experiences I've had with a vendor!

The Staples offers a straightforward and comfortable shopping experience. The store is well…read moreorganized, the aisles are clearly labeled, and the printing area works efficiently. My documents were printed quickly and the staff were polite and professional.

I am writing to formally report an extremely unpleasant experience I had this morning on May 7,…read more2026, around 8:22 AM at the Staples location at 3223 W 6th St, Los Angeles, CA 90020. I visited the store in a happy and positive mood because I wanted to order Mother's Day balloons for my family. Yesterday, while returning an Amazon package, I noticed rose-shaped balloons and decided to come back this morning to purchase them. At the front desk, I approached an employee named Ken -- a heavy-set man with curly permed hair -- because I believed he worked in the balloon section and could assist me. When I politely asked about ordering the rose balloons, his response was shockingly dismissive: "What? You look for it yourself. If it's not there, then we don't have it. Just look at the balloon pictures over there and pick one." I then pointed to a silver Mother's Day heart balloon on display and asked where it was located. His response again was: "I don't know. Just buy whatever is there." The tone was irritated, careless, and openly disrespectful. At that moment, I put all the balloons down and asked for his name. He simply replied, "Ken." What upset me most was not just the lack of assistance, but the complete absence of basic courtesy and professionalism. I truly do not understand why someone who appears so irritated by customer questions would choose to work in customer service -- especially in a department specifically selling celebration balloons for occasions like Mother's Day. If customers asking questions is such a burden, then why sell balloons at all? Why not clearly label the products and information instead of treating customers as an inconvenience? This experience completely ruined my morning and destroyed the joyful mood I had walking into your store to prepare something meaningful for Mother's Day. Honestly, experiences like this are what make people feel that AI and self-service machines are becoming preferable to human employees. At least machines do not make customers feel unwelcome for simply asking a question. I strongly urge management and corporate leadership to address this employee's behavior seriously and improve customer service standards at this location. No customer should be spoken to this way for simply asking for help. I would appreciate a response regarding how this issue will be addressed.