I was quoted a price of $5,500.00 for a procedure. This was a quote over the phone after an extensive conversation. I then noticed after paying a 20% deposit that on my receipt what had been discussed and what was on the receipt were 2 different things. I contacted Fulcrum immediately. I was told they had misunderstood what I wanted. Now this was after a good 15 minute in depth phone call. I was the told "I'm sorry but your procedure is now $9,500.00. To say I was shocked would be an understatement. I pointed out this wasn't my mistake but theirs. That made no difference. I even offered to discuss a compromised amount somewhere in the middle as a gesture of good faith and acceptance of their apology. That was NOT POSSIBLE AT FULCRUM. Obviously, my faith in their concern for my well being was at zero by then. Did I trust them to even do the procedure correctly if they can't even admit a mistake and find common ground? NO I DID NOT. I discourage anyone from trusting that FULCRUM has your best interests at heart. They are only about squeezing money from people. read more

Writing this review after a disappointing patient experience with Fulcrum Aesthetics. Starting with the positives: the clinic is absolutely stunning--beautifully designed and well-maintained. Brittony, the owner, has always been kind and professional, and my experiences with her directly have been positive. Unfortunately, the recent interaction I had with the broader team was incredibly frustrating and left me questioning their approach to patient care--particularly surprising given the high cost of services. After receiving my second-ever Botox treatment (40 units), the results wore off within a month--much sooner than expected. When I contacted Fulcrum, I was asked to send photos via email. I did so promptly, and instead of a call or any real engagement, I received an impersonal email response suggesting that results can vary and recommending I wait nine weeks and return for a higher dosage. There was no acknowledgment of my concern, no empathy, and no effort to understand or retain me as a patient. When I followed up by phone to ask if that was their actual solution, I was met with a flat "yes"--again, no compassion, no real conversation. Ironically, this was handled by someone whose title includes "patient retention specialist." I sent a follow-up email expressing my frustration, and the response from their Director of Operations simply doubled down on the original message. Again, no apology, no responsibility taken, and no real acknowledgment of how poorly the situation was handled. It's disheartening to see a practice charging premium prices with such a dismissive approach to patient experience. There appears to be a strong internal culture of family and loyalty--which in many ways is admirable--but in this case, it seems to come at the cost of accountability and self awareness. Rather than honestly addressing a patient concern, the team circled the wagons and prioritized defending one another over doing right by the person actually paying for the service. Beautiful space. Kind owner. But deeply lacking in empathy, self-awareness, and the kind of customer care you should expect from a business in this industry. read more

I am so happy with the results I got from working with Danielle getting fillers for the first time! The location itself is effortlessly, gorgeously relaxing. The gals at the front desk were super helpful with information and consultation scheduling via text. Danielle was very thorough and made me feel at ease the whole time; this was my first time getting filler and wasn't sure about what to do. I asked A LOT of questions about the services and procedures and Danielle explained it all in an easy to digest way. Danielle was also great while completing the injections, letting me know exactly what she was doing at each moment. I am a little bruised (which says more about how sensitive my skin is vs the injections) but i can already see the difference, thanks again Danielle! read more

This was my first time at Fulcrum and I cant recommend it enough! It is a beautiful space, staff is super welcoming, and everything is very clean. I saw kelly, she is the absolute best! I had done sculptra, cheek filler and botox. This was my first time having filling and sculptra. Kelly sat down and explained everything in detail from how it works, before care and after care. I feel like she takes her time with every patient and makes them feel comfortable. She truly is the best! The results literally make me so happy. I have always hated my under eyes, and she made them look 100000x better as well as snatch my face. Cant wait to come back! read more

Dr.Hill will make a surgical mistake and not fix it.He did fat grafting to my face and made me look older and my body looks terrible.I reach out for a revision and he said he thinks it's best that he not deal with me anymore.I sent pictures and after 2 months my face and body looks worse.I am beyond depressed and he will not fix his mistake read more

Blown away by services, knowledge and establishment. I had the most amazing experience learning the art, science and anatomy around cosmetic injectables with Emilio! The entire team is clearly very trained and knowledgeable about creating a positive and gentle experience in order to enhance and amplify your existing features. Incredible experience and so happy with my results!! read more

I have been struggling with hormonal acne and wasn't really feeling like my concerns were heard by the various practices I went to. Upon my initial appointment, I was connected with Emily, who is so patient, proactive, and a great listener. I'm on a new regiment, and am definitely seeing the benefits. Not only is the space so beautiful, but the staff is awesome. I got a facial last week from Emily and I felt like I was glowing. Would recommend-- they genuinely care and I never feel like I'm being sold something! read more

Fantastic! I literally have people coming up to me asking about my skincare. Everyone who works there is thoughtful and helps you make a plan. no heavy sell. wouldn't trust my skin with anyone else read more

I give this place 0 stars. This company took my personal information without my permission and violated HIPPA rules. They sent me several emails telling me to log into account, misrepresenting who they are, acted like they were my Dr.I found this out when I called my current Dr. office and said I noticed you have a new patient portal, my Dr. said no we did not change anything. I immediately called Fulcrum and said they did not have permission to send me emails or to have my personal information, I did NOT consent to allow them access to my medical records. I was never a patient at Fulcrum and never will be. Stealing peoples information, I would never have surgery here, if they steal and misrepresent at the start, what do they do that you don't know about ? (Below is picture of the emails I receiving) read more

Fulcrum Aesthetics - Proof of email - Medical Spas Near Me - Chicago, Illinois

I met with Kelly Jo Pfeiffer about 3 weeks ago for Botox. The facility is expansive, elegant, edgy. They have an array of services I will be exploring in the future. Kelly has a medical education with a PA accreditation, so procedures in a setting with all the proper equipment and supplies in a clean, hygienic environment is important to me. Kelly is gentle. She articulates clearly what you are to have done. She does not rush. She gave me a tour of the facility. And I'm excited to be a new patient for the long term. read more

Austyn is awesome!! Very kind and knowledgeable. True professional. I had a botox procedure today and lip fillers in the past with Austyn. I love the way she leaves you looking natural and not over done. I'm always happy with the outcome everytime I see her. Austyns hands are magical. In my opinion she is the best. You can tell she really cares. I highly recommend her for all your needs. Austyn is a true gem. read more

I went to Fulcrum for a photo facial (BBL) and had a very positive experience. I highly recommend Dani. I can be somewhat nervous about getting treatments, but she was great about answering my questions, letting me know what she was doing, and checking in to make sure I was comfortable. I waited a few weeks to see the results before posting this review and can now definitively say I will return. read more

I came for a facial-Diamond Glow by Karolina, and it was well worth it! She was easy to talk to and had great communication with everything she was doing. My skin is glowing!!! I can't wait to see her again in few weeks. Don't wait! You will not regret going to her! Excellent experience. read more