Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

If it's German , this is the place to take your car. They are fairly priced, offer a 2 year…read morewarranty on parts replace and the work is done correctly, first time. My Beetle smiles when I take her in.

I will be recommending Ross-Beakes Collison to everyone and anyone! I hope to never need them…read moreagain, but if I did, I wouldn't hesitate to contact them. Their communication was fantastic, their time and cost estimates were correct, and the work they did was absolutely phenomenal! Not only did they beautifully repair the damage to my vehicle's rear end, but they washed and cleaned my car and it smelled and looked brand-new! I'm blown away by the entire excellent experience I had with Ross-Beakes! Everyone I spoke to when I was there was friendly, knowledgeable, and extremely kind. Thank you Ross-Beakes!!

Great place! Stopped by for an estimate, staff were all friendly and helpful. Got a good price…read morefor the repair. Was able to schedule the service the next day, car looks like new, and final price was only 2/3 of the estimate!

The service manager, Doug, at this dealership is an embarrassment to the Honda brand and a direct…read morerisk to consumers. Doug falsely advised me that warranty work must be performed at the selling dealer. This is a violation of the Magnuson-Moss Warranty Act, which explicitly prohibits conditioning warranty coverage on the use of a specific dealership. When I cited the law by name, he became combative, accused his own service advisor of lying, dismissed her account as "confusion," and when I requested the name of the owner, responded "you're smart, figure it out yourself" before hanging up on me. He then called me back unprompted. I attempted to de-escalate, stating that we were adults and that he should not be speaking to me the way he was. His response was, "you should look in the mirror." He then continued with name-calling, mockery, and laughter before hanging up on me a second time. My husband was present and witnessed this call. This was not a business dispute -- this was targeted verbal abuse directed at a customer who cited her legal rights. It is fully recorded. The vehicle was purchased new at Suburban Honda. The shock issue has been documented across multiple prior service visits at Tamaroff Honda without resolution, and has been logged with Honda corporate on three separate occasions. This dealership had the ability to verify that service history by contacting Tamaroff Honda directly or by contacting Honda corporate, where the complaint history is on record. They elected to do neither. I was left stranded off-site at the mall from approximately 9:00 a.m. until around 3:30 p.m. with no transportation, no status updates, and no proactive communication from the service department. When I asked Doug for a status on my vehicle during his second call, he told me my car was "sitting out front" and to "come get it," and directed me to ask my service advisor if I wanted to know what had been done. No explanation. No summary of work completed or outstanding. By midday I still had no meaningful information, and I located the General Manager's contact information independently and initiated contact myself. It was the General Manager, Corey, who provided the status update the service department had failed to communicate -- and it was Corey who ultimately ensured the ADAS repair was completed. Doug had only authorized an oil change. The documented ADAS and suspension defects were not addressed until I escalated over his head. Neither Doug nor Corey offered a loaner vehicle at any point. The only mention of a loaner came from the service advisor, and it was explicitly conditioned on me agreeing to pay out-of-pocket for the shock replacement -- despite this being a documented warranty issue. The part also required ordering, meaning the loaner arrangement would have extended into the following day. Conditioning warranty-adjacent assistance on out-of-pocket payment for a covered defect is improper. I purchased this vehicle brand new with 8 miles on it and paid in full. The shock defect has existed since the date of purchase and remains unresolved to this day. It has been documented across multiple service visits at two dealerships and logged with Honda corporate three times. I left this dealership with the ADAS issue addressed only because I escalated to the General Manager myself -- and I left with the shock still broken. A safety-related suspension defect, documented repeatedly and acknowledged by Honda, remains unrepaired. Complaints have been filed with Honda corporate, NHTSA, the FTC, and the Attorney General. All interactions are fully documented, including recorded conversations. I am prepared to produce that documentation publicly if this review is disputed or removed. The facts stated are accurate and documented. I stand by this review in its entirety. This review will be available on other platforms as well. It is also worth noting that I am a woman who cited federal law, asked direct questions, and refused to be dismissed. If that is being characterized as disrespectful, I would encourage this dealership to examine why a customer advocating for herself within her legal rights was met with verbal abuse, mockery, and being hung up on -- and why holding your staff accountable for that conduct is being framed as a lack of respect.

5 STARS for Mo Hassan & the Germain Service Team!…read more This is why my family buys ONLY Hondas and services them at the dealership! Our new Odyssey had the slider door bumped while open and moving. Small dent, but door would not close - unsafe! Our Service guy has been Mo Hassan since purchase of both new Hondas. Mo and team got us asap for a quick check and to drop off overnight. Mo and the Service manager looked at it, then brought out their Ace Technician for a look (Mo, please add his name as I did not write it down)! He smiled, returned with a tool, took 2 bolts off the top hinge, re-set it in the track, bolted it up and WALA. Totally fixed! I am extremely grateful for a Service Team like Mo Hassan, his manager, and the great Technicians at Germain Honda in Ann Arbor, MI!

I want to first thank CJ for being so awesome! I have been stressed over my snow tire situation but…read morehe was able to help me through it quick. I greatly appreciate it, CJ! I bought snow tires from Costco because Bridgestone had a sales with rebate and penny installation. 3 days after the purchase, I was not able to get my snow tires installed. In fact, Costco told me that I won't be able to bring in my car for another 3 weeks. That is ridiculous. You should try to meet your customers' needs as soon as possible. Or at least find an alternative way to show that you care. It had been snowing 3 times in the past week. My car has slipped multiple times in the snow. It was not acceptable to not have snow tires on especially after paying for them. I decided to go to Firestone since they offer the same snow tires for the same price. Only difference are the labor costs. Firestone also does price matching. Initially, they said they don't match wholesale company. But CJ somehow managed to get firestone to match what I paid for at Costco. It was maybe roughly $40 more than what I paid for Costco but that is completely okay! Firestone got my snow tires on the next day! I was able to drive safely without slipping! I felt that I was able to express my concerns. CJ made sure that my snow tires will be on as soon as possible. Overall, it is a wonderful experience. I should go to firestone for all other services since they seem like they care about their customers!

I have mixed feelings but overall not satisfied with this shop…read more Have had our vehicle serviced a few times here for alignment and oil pan (gasket?) repair. We were referred by our specialty auto place that doesn't perform alignments. Alignment went ok no problems after. The 2nd service for leaking oil pan repair. (Our specialty auto place was not available & teen son needed the car to drive back quickly to college an hour away). Brought car in. They held for a reasonable amount of time to get work done. Repair seemed to go well. With significant cost (probably typical cost). However when we returned to our specialty auto place we were told there was a complete mess left of the oil pan repair! We were advised to return the car to Firestone for a redo of the original repair! As well I had to confer directly with the manager (very accommodating) because the receptionist/shop clerk was very evasive when I initially called to request the redo!