I scheduled to have my carpets with Real Deal. It was nice being able to speak to a person instead of having to leave a voicemail. I called on a Friday and asked if they had any openings on Saturday. Receptionist Pat was very helpful and my request was honored due to a cancelation. Paul and his partner showed up at the house on time. They were extremely professional, friendly, helpful, and courteous.  Perhaps what I liked the most was their honesty. I'm use to getting nickled and dime out of everything from prespotting to removing stains. Paul stated that his company will not force anyone or offer services not required.  The price I was quoted was the price I paid. This showed me that these guys had integrity.  I have light colored carpet and cleaning was great. They even got out a few rust stains that I thought were permanent. Paul, Mike and Pat are a great reflection of the company and they know how to take care of the customer. I highly recommend Real Deal and we will definitely call them again in the future.  Again, Thank you for your honesty and integrity. read more

I use full steam for my business needs and they do a wonderful job . The owner Johah is awesome he goes above and beyond to do the job right I recommend this company .. I run an Air B and B and we need our places at their best. Full steam gives us the best. read more

Set up an appointment with these guys yesterday. 4:30 I received a text saying they were on their way for a 5:00 to 7:00 window appointment. Left work early to be home before 5:00. Didn't hear anything for the rest of the night. Tried contacting them a few times, no response. No call, no show. I'll give them 1 star because they at least acted like they wanted my business. read more

I had to have my carpets cleaned on a specific Saturday due to a move-out situation. I had neglected to schedule for the carpets and started my search. After going through several, I found RD to have very good reviews. I called them and they were able to accomadate my late request. They even sent out a reminder email a couple of days before. Unfortunatly I did not pay attention to the date. I got a call the day before it was scheduled for with someone telling me the tech was on his way! I told them "no!", that it was supposed to be the next day as I was physically moving that day. They were able to get me scheduled for the next day and all was well. The two technicians were professional and prompt. The service was great and I will have no problem using them in the future. read more

From the initial phone call to the completion of the work this team was SPOT ON !! Professional, fair pricing, timely and friendly. My new go-to team for carpet care ! read more

I had a terrible experience with them. We needed something really soon granted, but I don't feel like we should have been treated or quoted what we were: the guy, I think his name was Chris showed up and did a decent job and seemed really friendly at first, and than basically said we had to tip him. We were honestly planning on it until he seemed so entitled to it. It is called gratuity, not a handout. It really rubbed us the wrong way. He was really snarky and rude about it. We are good people and had full intentions of taking care of everybody that helped us but didn't because of the behavior we observed. We had no choice but to use them again and when we did, we were charged triple the amount for a place that was a quarter the size of our other one. It almost felt like payback because we didn't tip them. Oh and the lady in the front office could use a bit of an attitude adjustment as well, maybe it's just her but she came across very unpleasant at first too, that should've been enough of a warning. We THOUGHT they would be nice and we had high expectations with them being local but honestly anywhere else in town would've been a better option. All around feel we got ripped off and do not wish well on a business that is like this. Sorry, not sorry! Don't be a d***! read more

Jonah is the man! I chose Full Steam because of their reviews and they use the truck mounted cleaners which are much more powerful than the portable ones. I just purchased my home and the previous owner left some urine stains in one of the rooms. We originally had one of the techs come out to do a full cleaning and although he did a great job, there was still a smell of urine in the one bedroom. I called Jonah and he came out the very next morning to fix this. He ended up pulling back the carpet to reveal the huge stains on the back side. He then cleaned the pad, back of carpet and re-cleaned the top side. Total process took about 1.5 hours and he did this all for free to make sure we were taken care of. Super nice dude and does great work! This is way above and beyond and I would definitely use him again in the future. Thanks Jonah! read more

Real Deal,is just that,the Real Deal. Excellent service,starting from when you call to make an appointment. Very accommodating and flexible. Before they arrive they not only call the night before but will also call the day of your appointment and give you a time frame. Then they will call Gain before they head over. Once they arrive the prices are straightforward with no up selling. No pressure what so ever. Joe who did the carpets went above and beyond to make sure we were happy with his work and the job. Will definitely use again and recommend to all. read more

Have used on multiple occasions. Great work and great prices! Can always can't on them in a pinch!

AMAZING response and AMAZING results!~ Jonah answered the phone at 8pm on Thursday night to help me with my rental house. My tenants moved out and behind them was left a HORRIBLE ODOR throughout the house... The only way I can describe the smell was HEAVY Dog urine mixed with the smell of a sweaty teen-aged boy. Even after my carpets were professionally cleaned (by another company), the smell lingered. Jonah told me about his OZONE system and I hired him on the spot... EVERYTHING he promised was TRUE.. The smells are significantly improved! I am so happy with the results...and, he came to pick up the equipment on Father's Day to help me out... What business offers that kind of customer service anymore!!!!! Look no further! Hire Jonah! read more

STAY AWAY!! My team and I produce one of the largest art-installations out at Burning Man every year and we needed to clean the carpets so that the effects of our installations were maximized. I called around Reno weeks before the trip and found these guys. Told them I'd be sending a team out from the desert with carpets rolled up and ready if they had a warehouse or parking lot to do these at their site... the owner (Andrew) agreed and quoted me a price after we discussed square footage. The day came and I sent a team out from the desert with the carpets among other errands they had to do in town. The owner (Andrew) wasn't there but the general manager was and he wouldn't do the carpets unless we paid 5x the quoted amount. He claimed that Andrew didn't tell him about this and he highly doubts Andrew would approve such a low price for the job. I asked him politely to get a hold of Andrew to discuss, he claimed Andrew was unavailable. My guys we're stuck in Reno (2.5hrs away from the project), without a place to clean these carpets, without an appointment, with nothing. The guy wouldn't budge, I was willing to meet him halfway with the pricing to save the day but he refused. We could have made a appointment with another company had they just turned the project down before. Not only did they not hold true to their word but they f***** us. I make the effort to write this to warn you. Proceed with caution, record conversations, get email confirmations, do what you can before doing business with these guys. Sam Luckily my crew is made up of quick thinkers. They rented an Albertsons-type shampooer, parked the trucks to obscure view from security and cleaned enough of the carpets before getting kicked out of a Wal-Mart parking lot for cleaning them :) better than nothing. read more

I had 2 scheduled appointments with this company to get my carpets cleaned and on both occasions, they no called no showed. I am 60 years old and moved all my furniture in a three bedroom apartment for them to clean my carpets and they never showed up. The first time they told me their entire crew called in sick and were in big trouble. The second time I just left a message and an hour past my appointment time, after my son helped me put all my furniture back, they called and said they could head right over. I told him no thank you, I'll go elsewhere. I was not going too give income to a company that has no decency to call their customers to let them know they will not show up. HORRIBLE CUSTOMER SERVICE read more

First off they did a great job cleaning my carpets. They also were quick to schedule with. However the guy Paul who came to clean my carpets made me feel like I was an inconvenience. He was overly cocky and rude. He also made it seem like it wasn't a big deal because they were contracted through my apartment anyways so whatever they missed they'd come back and do when hired again. I believe because I hired you it should be done correctly and right the first time it doesn't matter if you're going to be called back in I'm paying for the full service. But my carpets in the end did look good. While paying with a card he seems super agitated that I did not have a check instead. If by chance I use them again I will request a different guy to come clean I want to feel like I'm appreciated as a customer especially working in customer service myself. read more

I just had my dog- and grandchildren-abused carpet cleaned by Paul and Paul, Jr., and couldn't be happier! The carpet looks like new again; I don't even want to walk on it, it looks so pretty! Thank you, guys. I would definitely recommend and use Real Deal again! ****UPDATE*** Sadly, I have to revise my review. Now that the carpet has dried and I was able to vacuum out the rake marks, I see that stains in several areas did not, in fact, come out and the carpet doesn't look like new. Since virtually all of the stains were just normal use stains - no pet urine, blood, wine, or even food stains - I am a little surprised. Additionally, a lot of the raking didn't disappear with the vacuuming and I am not sure if they are, in fact, rake tracks or uneven cleaning; time and repeated vacuuming should answer that question. I'm not going to detail every little thing I have now noticed, and don't get me wrong - for the most part the carpet looks better than it did and, since it wasn't exTREMELY expensive, I could see myself calling them again in the future. It's just not as fabulous as I initially thought when it was all raked up, and I no longer feel it warrants five stars. I do, now, regret paying extra to have the great room scotch-guarded, as now I wonder if the stains that didn't come out have been "sealed" in. Guess I will find out the next time the carpets are cleaned! read more

Just got our carpets cleaned today before holiday guests start arriving. Don did a great job of tackling a few pet stains and a lot of stairs. He was especially considerate of the kids' rooms and cats while he was here. He put in hard labor to get our carpets finished fast (way faster and better than I have with a rental machine). Don was quiet but very professional, kind, and competent. I am happy with the carpets (prefer deep cleaning with steam over other companies that use dry Chem) and we'll be asking for Don again. read more

I highly recommend Real Deal! They are super nice, professional, and did an amazing job getting my carpets cleaned!

Carpet was cleaned on Saturday last.... I was more than pleased with their work..... Puppy stains and just general stains.... I had not had my carpet cleaned in quite some time.... they did a fantastic job and the whole house smell great after their visit.... the technicians were very polite and knowledgeable.... answered all my questions.... I got a deal on Angie List .... I will use them again definitely..... Thank You Real Deal.... read more

Very professional! I used them for repair/carpet stretching and a cleaning for my condo. They were very knowledgeable and took the time to answer all my questions concerning carpet, (as I've never had to use this type of service before). I would use them again and recommend them for anybody looking for carpet maintenance. read more

Real Deal Carpet Cleaning is a real class act! They just cleaned our personal carpets and did a wonderful job. They removed stains and odors! They were also friendly, professional and gentle with our home. The price was right too! We would recommend them to anyone that has a need for a thorough cleaning at a fair price. Additionally, around a year ago they helped us at our office when we had a sewage leak in our basement. They extracted everything out and sanitized it quickly and professionally. It's like it didn't even happen! Thank you Real Deal for a job well done on multiple occasions! read more

I thought I was going to have to replace my carpet because of some very bad stains but they were able to get them out saving me a bunch of money. Really nice people to. I recommend them. read more

All we can say is great job. I bought my house 8 years ago and never realized that the carpet in the living room was gray until yesterday. The carpet had always looked like a light tan color till Real Deal did an incredible job. I am disabled and not able to move my furniture so I told them to just steam clean around it. They moved everything and did not charge us extra. We are really really happy with the job they did and we will refer them to anyone that needs there services. Wonderful job guys and thank you again to Real deal carpet cleaning. read more

Great carpet cleaning by Real Deal Carpets! They were able to come out the same week and were extremely fast, thorough, and efficient. The two gentleman who came were very knowledgeable and answered any questions and offered up advice on any concerns I had. Much better than Evergreen carpet who overcharged me and did a lousy job. Prices are fair and my carpets look brand new! Will definitely be continuing my services with them! read more

Great experience with this company!! I called on Tuesday and they came out Saturday. The lady who made our appointment was sweet and extremely efficient. The guys showed up right on time after calling to let me know they were 20 minutes away, which I really appreciated. Guys were professional and knowledgable- answered all my questions and recommended services (that I really did need- but they didn't pressure me AT ALL.) my carpets look amazing!!! They also didn't make me feel like because I was using a coupon that I was only getting basic (low end) job, like some companies do when you use their coupons! Their cleaning job was really quick and really great!!! I definitely recommend Real Deal!! I plan to have them back soon for a small repair and upstairs carpet cleaning! read more

So happy with how friendly & professional Jonah was! Our carpets look like new! He was fast & efficient! We will for sure have him back! Very happy! read more

I highly recommend Full Steam for all your carpet cleaning needs! They've cleaned my carpets several times and have always done a great job. Jonah the owner is a pleasure to work with as well. Prompt, courteous, and professional. They went out of their way to remove the leftover silly putty in kids room without even asking them too. 5 star quality service all the way! read more

Just had my carpets cleaned. My first time with them, had Joe clean my carpets, they are soo friendly! Had to reschedule 3x because of my crazy schedule, and the lady on the phone was very friendly. read more

I had my living room and master bedroom carpets cleaned by Nathan and Josh a couple days ago, the customer service was outstanding. They were both very pleasant to speak with, they offered additional items with the specific stains I had that made sense instead of the normal over selling of other companies. I would definitely recommend this company if you are fortunate enough to get this team. read more

We had Real Deal clean our precious white wool rug and clean and treat 2 living room sofas. They came out to our home and picked up our rug and took it back for cleaning at their facility. Wow! It came out looking fantastic and I am pleased with their professionalism and the superb cleaning of our furniture as well. The techs took the time to make sure the job was done right. My home looks and smells fresh. Thank You to everyone at Real Deal for making our experience the best. read more

We just got our carpets cleaned by these guys and I have to admit, I'm very impressed! Our bedroom carpet had a TON of stains (my child loves red juice and is about as graceful as a newborn giraffe) and all the red is gone! Our carpet looks almost like it did when we first moved here. Thank you Joe and Anthony!! read more

I just had my carpets done and stairs they did an amazing job I will definitely recommend them to everyone very reasonable in price very professional and excellent job read more

A little disappointed in quote over phone. Was quoted $149 for standard cleaning, plus $55 for pet treatment. When tech arrived price was now $55 per room. Which added to $275 above original quote. I passed. read more

Joey and Don provided great customer service and had the job done in less than 30 minutes. Given I had one room to clean, but that is great. They asked me to review their work and it was a job well done. These and guys and this company are truly a real deal. Thanks guy! read more

We have used Real Deal for the third time today. The previous two experiences were terrific, however things appear to have changed. I was quoted $89 for three rooms over the phone which was $10 cheaper than the last time we used them about three years ago. After Joe and his partner arrived we were asked if we'd care to have them add some "pre-cleaning" stuff and that it would greatly enhance the process. Later we were asked if we'd like for them to do some other stuff which would protect our carpets. The final bill came to $235. Not only that, but previously the guys would move furniture to get the carpets really clean. No more. They just cleaned AROUND the furniture. My wife and I are in our 70's so moving furniture can be a little dangerous for us. To go from $89 to $235 is quite steep, and then to see that they didn't even move furniture which is in the middle of the room is not like like Real Deal used to be and we'll find someone else next time we need a cleaning. We certainly wouldn't recommend them to anyone. read more

Jonah was amazing! Buying a new house that had pretty dirty carpets. Took him less than an hour to clean a 3/2 house & our carpets look brand new, He was on time, very personable & pretty inexpensive for the job! Would recommend to anyone! read more

I was considering replacing my carpet this year because it was so filthy and worn in our high traffic areas but decided to have it cleaned to get by for a little while longer. I always have the carpets cleaned in the spring but the high traffic area has always still looked terrible. I hired Real Deal carpet cleaning based on customer reviews and the great price quote they gave me. My expectations weren't high for my sad, worn carpet but the results blew me away. My carpet hasn't looked this good in years. They brought in this big deep scrubber unit for the bad areas and the results are FANTASTIC. I am soooo thrilled. I will never look elsewhere for another carpet cleaning company. read more

I am very pleased with the quick response and great results. We have a few dogs and sometimes accidents happen. So we called Full Steam and they helped clean up the carpets from a little doggy accidents. We have used the service twice so far and we will call them again. read more

Jonah was very friendly and professional, explained the process, and then worked quickly. The result was a beautifully cleaned carpet! Looks like new! I highly recommend Full Steam Carpet Cleaning. read more

I used this company last September (2019). The two employees (father and son, who represented themselves as the owners. What? So who's "Andrew?") pressured me into writing a review (after pressuring me into getting a "protectant" that I don't think I needed) and, at the time they left, the work looked adequate - so I wrote one. However, not very long after they left I started noticing areas that looked worse than before they "cleaned" them! So I revised my review to less favorable than it had been; I see that it no longer is even showing in the reviews. I am writing this again now because neighbors are asking for recommendations and I feel compelled to recommend NOT using this company. I just looked at my receipt and they wrote "carpet is moderate/heavily soiled in all areas" on it. Excuse me? At the time of the cleaning, the carpet was two years old, we were only using the home part-time as a second residence, and our very old, sedentary Golden Retriever NEVER ONCE had an accident in the house or, being a house dog, never even brought dirt in from the yard - which, btw, is completely covered with either pavers/rock and has NO exposed dirt areas at ground level. Under the dining table there were a few minor stains that should have easily been removed, but that was all! I won't be using them again, and have told my neighbors not to call them, either. read more

Exceptionally nice staff who showed up in a brief amount of time and took great measure to insure the flood was taken care of quickly and effectively. Not only did they clean the flooded rooms but also helped with the removal of a delicate piece of furniture. They even left dehumidifying equipment here to insure the home is indeed dry and safe from the threat of mold or mildew. Great service, great staff, five stars from this family! ***** read more

I had Real Deal come and do a move out cleaning for me and did a great job. The guys were on time and very professional. We had a walk thru to talk about any concerns I might have as to spots. I considered them to be very efficient and it was a very pleasant experience. Thanks Real Deal for a job well done. read more