Poor staffing , week ends clients are forced to sit at a table in a community room all day…read moreHorrible meals

My husband suffered a serious systemic infection and spent 2weeks in hospital, 2 weeks in a rehab…read morehospital and then about 2 weeks at Bear Hill back in June 2025. Things started going downhill on his 1st day there. The halls are empty - I always wondered where the nurses were. He was admitted at 2 pm and at 6:30 pm, his nurse had no information about him: the "supervisor" hadn't entered his info in their computer system. The only good nurse he had was Janet. His IV meds were often late and they took a long time to respond to his call light. My husband said some of the evening nurses would ask him "what are you here for?" Guess they don't review the patients' charts. The CNAs, however, were great! I would not send anyone here ever!!! Nursing care is almost nonexistent. This is a late entry as I thought I had already sent a review.

Excellence in care! My mom thrived here on the memory care floor. The staff was super! The front…read moredesk great. Glad they got rid of Anitra the nurse. She was not good. This is where I would want to go, however at $10,000 who the hell could afford it. Hopefully I can stay at home till I die. Sorry staff, you are great but I can't afford to go there.

I live in Brightview Wakefield MA. it's a great place to live! They have activities & exercise…read moreclasses every day. You can participate or not. They play Bingo twice a week, my favorite! Brightview is kept immaculately clean. The people who work here are very helpful. The food is very good. You won't be bored living here. There are card games, craft classes, book clubs, bridge, Mah Jong, jewelry making classes. Happy hour at 3:00 you may have a beer or a glasses of wine if you wish. Brian Pattern entertains us playing the piano & singing as scheduled. I have been here almost 2 years. I'm happy I chose Brightview to live. There is Assisted living & Independent living, someplace for everyone if you need help!

I highly recommend BrightView Senior Living in Wakefield, Mass. The staff is always kind and…read morehelpful and the facility is well set up to accommodate the needs of its residents.

My aunt was there for some rehabilitation after her fall. The nurses were all nice and were helpful…read moreand did a good job with quality care. My only complaint is that they didn't have telephones in the room and it was difficult reaching my aunt by phone when she was there.

Medical assistants are awful. My mother was not given a lunch or dinner a few times. Her was pretty…read moremuch neglected as we're others I saw. This was a few years ago but from what I hear it's about the same.

I had been looking at Oosterman's home for my Aunt who was 101…read more She had 24 hour care at home for 5 years. My Aunt was failing at home due to poor care and lack of food, because the aids did not know how to cook. She was having pudding for dinner!!! The day of my appointment with Kate, My aunt took a stroke. I thought they will never take her in and we been looking at Nursing home. Kate with hospice agreed to take her. The day I meet with the staff, I was told they were residents not patients. This was their home. The food looked and smelled good all the residents we met looked well cared for and happy. I knew it was the right place. I was told by the night person that at 3:30 a.m. my aunt asked for ice cream and they got it for her. It was the best decision I could make. They gave the greatest love and care to my aunt. My one regrets is that my aunt could have lived there longer. she would not worry about the house, getting food and who was in the house caring for her. This is a wonderful place for your loved ones.

My parents were in Oostermans for about 6 months, give or take a few weeks…read more Let me start by saying that the staff are friendly, warm, and compassionate. The "activities" director Robyn, is wonderful. She does the best she can with the tools she's given ~ which is nothing. There's only so often the old time songs will work. The residents need much more stimulation than given. The rest of the staff are overworked as there are not enough workers. Which I feel is a safety issue. The head nurse Kay, is sweet. They aren't quick at follow through, at all. My Dad had UTI and it took a couple of days to get antibiotics. Ridiculous. We wanted my Dad to be moved downstairs as a safety issue he has dementia . Never done. He instead fell with a glass in hand and got stitches. Would it have mattered if he was downstairs? I don't know. There is only one staff member for 25 residents. It's legal but to me it's SO unsafe. What if someone falls upstairs and the staff member is downstairs? The food is EXCEPTIONAL. My Dad loved it. The home, large, old, Victorian needs a serious update. The wood is dark and wallpaper outdated. The elevator is tiny. When my Mom passed they told me to be prepared as her bodybag would come down the elevator vertical! The tv room which is a tiny narrow room can't fit all wheelchairs and residents in it. It's horrible. They need to install a new room and large tv. Newer bright pictures would help. Here is the incident that makes me and my two sisters believe they deserve zero stars But, I'm rating on complete experience. My Mom and Dad were in a room upstairs. My Mom was actively passing. The night before my sister had to pull string for help. (hospice was in place). Fine. Next day my mom was agitated and we pulled string for meds. Us 3 daughters were with my Mom. We hear banging of footsteps coming up the stairs. It's the owners daughter Kate. Hands on hips she says, not nicely at all, we have to have a talk. You have to take it easy on my staff. Constantly asking for help. I said, "cut us some slack our mother is dying." She said we've been through this hundreds of time. If you're looking for private care you're in the wrong place. We were stunned into silence. Mind you our Mom was in the bed. I only pray she was unconscious. We reported her to hospice which had to write it up. We never received an apology from her. Kay, however did. I'm sure she did b/c I'm sure she complained. Complained, we asked three times for help during her passing. They asked where to send flowers, they never did. We immediately started looking for another place for my Dad. He was an elopement risk. I was told by the owners other daughter, Lauren, who works there, that they had to manhandle him back in the place. I couldn't bring myself to ask what that meant. They need more training when dealing with dementia patients. I'll end this long but honest informative review by saying that the workers DO have compassion for residents. Kate needs to work on her delivery and become a little softer. My Dad happily lives in a nursing home.

Blessing The Fitch Home...caring staff, super clean, very affordable, wonderful people. The best…read moredecision we made for my mother. She lived alone for 30 years and was very hesitant to move from her house of 60 years. She absolutely loves it! They clean, iron her clothes, help with meds, linen tablecloth dining at all meals, fun activities, loving people and staff! What a blessing for all of us! I can't thank you enough for making this a seamless transition and giving my mother a new life full of peace and happiness!

I used to work at The Fitch Home. It went very well for the first few months I was there I…read moreabsolutely adored the elderly. I built very good relationships with the elderly! I don't know whether to give The Fitch Home a good rating, because The staff are excellent with the elderly! Always up and running is someone pulls for help or is screaming for help! The downside about the staff is some of them talk to much and sometimes will start sh!t with you. So how I got the job I was offered by someone who knew me since I was little. This person who wanted me to work for Fitch knows how much I wanted to be somewhere in the medical field along with struggling mentally and financially. Long story short I think I was really good at what I was. As time grew things like transfers became easier but there were times where I needed help and I think that is totally normal.. I wasn't fired but how they decided for me to leave there was really no explanation to it all, they said to me was "you need more training." And when some staff i worked with over the time of being there they noticed that I wasn't there anymore so they asked the head nurse where I was and the head nurse said "we let her go" and my co worker at the time said to her "i miss her" the head nurse said "I don't".. UNPROFESSIONAL.. They said in the future I could be re hired but I don't plan on coming back just because they didn't give me an explanation of why they wanted me to leave or "let go". And from the day I left Fitch home it's been very hard to find a job and have been struggling financially to the point where I live in a shed with no running water.

I wish I could give it less than one star, but I needed to be able to post a review. This facility…read moreis horrible! It is run down and dingy. The staff are unprofessional and give the impression that they could care less about the patients. They schedule appointments and then give incorrect information to other staff members that need to attend. There is not enough staff to cover patients that are there and they are very quick to remind you of that. Just one example, when someone needed to use the bathroom and the staff were told because the patient needed help, after 15 minutes the staff was reminded and still no one came. How long do they expect someone to wait? The staff tell you what they think you want to hear, but if you call them out on it, they become snippy. I would recommend that no one ever put a loved one in that type of environment. They should be shut down.