I'm actually writing this post in response to the comment made by Jonny on another review... Since I'm the "husband" that he keeps referring to, amazingly inaccurately, I might add. That said, lets set a couple things straight, since I'm not sure if you're genuinely being lied to by your "Operations Manager", or if you are just making things up as you go. So let's start here... We actually enjoyed the service for the most part, they were consistent, and did a decent Job. However, as mentioned in the other review, they left our gate open.. Twice. We have a rescue puppy that we literally had to chase down the street, jumping over fences praying he didn't run into traffic, because at the time, he barely knew us, and ran when he got the opportunity. (Thankfully, we got him home, scratched up from what he ran through, but in one piece.) Now lets clarify a few things: 1. We never called to cancel, or even complain for that matter. We simply didn't pay the next invoice, because we opted against the services. That's it. We never gave an explanation, because we didn't need to. We certainly didn't call you up and "talk to you about our financial situation" before we cancelled. Lol why would anyone do that. 2. When WE REACHED OUT TO YOU, to resume our services, it was at that point that we explained why we cancelled, and told you about the gate being left open. We didn't ask for a call, we simply ordered the service and waited for the invoice. - We would have simply paid the invoice had you sent it, however, we received a phone call instead. That's when it got interesting... THE CALL When he called, your "Operations Manager" went into this looong story about how the employee was punished and would be fired if they did it again... (I'm not sure why he thought that threatening your employees job to us would make us feel better, but it didn't. - Fun Fact: It's actually kind of weird to spend THAT much time threatening your employees to your customers.) I digress... Afterward, he proceeded to tell us that our initial fee for services would be $180, and that you would do us "the favor" of giving us a $50 discount and only Charge us $130.. PLUS the regular service fee. Soooo, you were doing us "the favor" of charging us $189 for a $59 service?? When I asked why we were being charged so much for this $59 service, I was told that it was because you hadn't been out in 2 months. - He didn't ask if it was clean, or if another company had come. He simply said, "well we haven't been out in 2 months, so there's an $80 fee per month"..... I'll let you pause and ask yourself if that makes any sense... No, really, think about it. When I stated that we shouldn't be penalized for cancelling services when YOU were the reason we cancelled them in the first place, he went BACK to telling me about how you guys threatened your employee.. (It's honestly just awkward that it keeps coming up at this point.) Finally, I said something like: "Look, we're trying to hire you again in spite of what happened, and your solution is to charge us a fee for doing so? That's not a very good way to keep customers". To which he yelled "THEN FIND SOMEONE ELSE" and hung up the phone on us. We never asked for free service. However, you did want to charge us, for the 2 months you DIDN'T provide a service, at a HIGHER rate, than if you had actually come out to do the work. Again, I invite you think about that for a second.... When I called back, I asked if the person on the phone was the owner.. He said "NO, I'm the operations manager". I then asked to speak with the owner, and if he knew that his operations manager is hanging up on his customers... And was YELLED at again, even louder this time, and hung up on, again. Now... After all of that. Here's the summary Jonny. One of 2 things is happening. Either you are in fact the "operations manager" and you just tell people you're not the owner.. OR You have an extremely childish and poor tempered Ops manager, that is slowly ruining your business, and then lying to you about what actually happened. I sincerely hope it's the latter. In any case, you're welcome to run your company how you'd like. But you are losing customers because somebody in your company can't control their temper tantrums. I even offered to speak with the owner before we left a review, and well.. I guess we see how that went. I sincerely hope you respond to this honestly, but lets be clear, if you want to dispute ANY of this conversation, we can certainly discuss having the call recordings posted online. I promise they don't sound like the company you advertise yourself to be. ... Just let me know Sincerely, The customer you lost, because you let an emotionally inept person rage out at your customers.. read more

After months of good service, company rep simply didn't show up for scheduled service. No notice from company, it was up to me to track down company mgmt to find out what was going on. Told regular person wasn't with company and they'd try to provide service by someone sometime. Rude and unprofessional when I finally reached someone. When I told them I wanted to cancel autopay he canceled service already paid for. read more

Dependable! We have been using Furry Friends for well over a hear now and have been highly satisfied with the service. Our gate is regularly locked and Kevin texts us when he is on the way for us to unlock it, lets us know when he is done and is super fast and thorough. Highly recommend this company for dependability, quality of service and fair pricing. read more

left gate open twice!!!!!!!!! my rescue dog got out and we had to chase him down the road! we cancelled services. we called back to give them another chance and they wanted to back charge us $130 to come out even though the mo charge was $59 plus the monthly charge. when we disagreed, the ops manager told us to go elsewhere and hung up on us 2x! stay away from this place, they are very unprofessional. update to add to his lying response: lies!!! we never called you to discuss cancelling due to financial issues, straight up lies! we never threatened your ops mgr, again straight up lies! your tech did leave the gate open on 2 occasions, so your comment about never leaving it open, again liiieeeesss! we have recordings to prove how unprofessional your ops mgr handled the call!!!! read more

I disputed the work done with the owner and the price charged. The employee was on her phone the entire time and lazily did her job. The job could have easily been done in an hour. John, the owner, called and said I was trying to get something for free, said he is sending me an additional $200 bill, and called me a piece of shit. Terrible mistake and business. Now I have to fight over an additional $200. read more

I am delighted to have their service and they always do a great job. Being disabled, it's made my life less stressful by having a company that comes out once a week to clean my yard. read more