Five Stars for Jacob and the Kia Team My Kia had an engine recall, so I brought in all my documentation. Jacob went above and beyond--he confirmed the engine failure was due to the recall and got everything moving quickly. I dropped it off on a Friday, the repair was approved by Monday, and the car was finished by Friday. Communication was excellent the entire time. Jacob kept me in the loop and made the process easy. If you stop by, ask for Jacob. Highly recommend. read more

INCOMPETENT STAFF WHO PUT LIVES AT RISK AND IGNORE CLIENTS *Go Buy a Different Company's Car Kia's Failures: A) STAFF - After 8 calls to Kia NOT ONE SERVICE PERSON RESPONDED. Sales staff would not get a person. Nobody returned calls. More than 1 of got the run around by staff. B) 25HR roadside service (Kia) - tried to charge us $1500 for the tow (even though this was Kias fault) Situation: Wife's Kia Niro Transmission needed replacing after 60k miles. Kia replaced it. (3 weeks to complete) Mere days later the car broke down 139 miles away. read more

If I could put zero star, I would. My wife and I came here to look at a Kia Carnival Prestige. When we first got here, there was no parking, ie. they have overstock of cars probably due to their bad service. When we walked in, nobody greeted us. We were ignored. Associates walked right past us and stood around as if we were invisible. After standing for 10 minutes, we decided to go outside to look at some cars. Walked back into the office and still no greeting or help. Associates just sitting and chit chatting, pretending we weren't literally standing in front of them. They don't seem to want to sell cars. With this horrible customer service, they still have the audacity to mark up their cars. Should have read the reviews before coming here. Better to go elsewhere. read more

Eric Stafford was helpful and knowledgeable. Always kept me updated regarding my 2017 Kia Rio. My car required a lot of maintenance due to other shops miss calculating my cars issue. Kia technicians had to undo what was done to be able to replace and repair correctly!! My car was at Kia's shop for almost 2 weeks. Everyone was so friendly and kind at Kia!! My Rio runs and sounds GREAT!! Thank you Kia Dealership!!! And special thanks to you Eric for getting the ball rolling. Susan read more

FUTURE KIA OF CLOVIS - My 2017 Kia Rio at Kia Dealership getting repaired. - Car Dealers Near Me - Clovis, California

We had a great experience! Eddie was a great help and I told him I was interested in a Kia telluride and the same day he sent me a video and picture of the SUV. It had been my dream SUV and we finally got to go look at it! I ended up getting it. Awesome customer service! read more

FUTURE KIA OF CLOVIS - Car Dealers Near Me - Clovis, California

Zero Accountability - Avoid Future Kia of Clovis Service I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that EV battery replacements require internal approvals, the lack of communication and blatant dishonesty I experienced is unacceptable. We dropped our EV off on March 23rd, and what followed was a week of broken promises: Failed Updates: We were promised updates on Tuesday, Wednesday, Thursday, and Monday. Each time, I had to be the one to initiate contact. No Documentation: By Saturday, when my advisor was off, no other staff could help because no notes had been updated in the system. Convenient "Coincidences": After being told they were waiting on the East Coast office (which was already closed for the day), I filed a BBB complaint. Minutes after the BBB notified them, the dealership suddenly called me with a "denied" status, claiming the closed office had just called them back. To add insult to injury, after a week of being ignored and lied to, they still charged me hundreds of dollars for a "service" that resulted in zero solutions and a denied repair. The lack of transparency is insulting. I shouldn't have to chase down a professional for a week just to get a status update. Buy and service here at your own risk. read more

Worst service department EVER. Normally I take my KIA to Selma Kia but they were booked out really far and my Sorento needed immediate attention. Checked Clovis Kia and saw they had appointments available the following week so I called and made a service appointment to bring my Sorento in. My appointment was Thursday March 5th. My service advisor Diana let me know they'd run the diagnostic and call me with the estimate. They called a few hours later and let me know it was my "charcoal canister and the lines leading into it" which they said would cost me $2900 and they'd have to order the parts because they didn't have them in stock. Diana told me the parts would be in Monday morning so my car would be finished Monday end of the day. Monday rolls around and she never calls to communicate with me what's going on so at 4:30 I called and was told the parts didn't come in but tracking showed they'd be there Tuesday morning. Tuesday comes and again Diana never reached out so at 4 I started calling and calling and calling but the phones rang and rang. 35 minutes later I got someone to answer and locate Diana only for her to say the parts YET AGAIN hadn't showed up. I let her know when I dropped my vehicle off that I only had my rental car until Wednesday and she assured me that would be more than enough time. Yeah well guess what my husband and I had to extend our rental TWO MORE DAYS because my Sorento went on got ONE issue that takes a few hours to fix and they had my car an entire week! They finally finished my car Thursday March 12 at 4 in the evening. Diana took $300 off my total and put the blame on the parts not coming in. From now on I guess I'll just have to wait long wait times to get into Selma Kia since everyone at Clovis Kia could care less about the customers. Don't bring your vehicle here! read more

I would give more stars except it took a month for them to send me a check for the purchase of my car. Also they don't bother to tell me that the mats in the car did not include the driver one. They did not provide me with user manuals so I could update from previous owner. I had to purchase them myself. Should have had 2 keys fobs and now I don't know if someone out there can take my car. I thought they were going to be good but too much shady crap after I took the car home read more

I had a very positive experience. The staff was welcoming, attentive, and made me feel that my vehicle was truly in good hands. I also appreciated how thoroughly they listened to all of my concerns. The service here was far better than my previous experience at the Kia dealership in Selma read more

First, they take a long time to make sales. It took them close to 6 hours to finish everything Second, check the sales agreement when you're in finance office, it will definitely be different from what you agreed on with the sales person. I was in a rush to get back to work and trusted them to have an agreed amount in the documents. Ended up paying close to 8K more! Don't make the same mistake read more

Eric from the service department at Kia was very friendly and very helpful!! I was 1 hour early to my appointment and he still took me in and took care of us no problem! Very friendly and professional. read more

Ever since they switched to a robot for setting up service appointments this place is horrible. Can't speak to anyone, no confirmation email or text, can't even call and confirm. I started a chat with someone and it was equally as useless. How do we get our cars serviced here now? I called the supervisor and no call back. I'm sure he won't call me. Terrible way to do business. Don't buy a KIA!! read more

Love my car however I hate the service department at the dealership. I have an issue with my car relating to a hybrid battery and they wouldn't even schedule me for an appointment. They basically told me that appointments are several weeks out. I asked for them to give me a day they just said it would be weeks away without giving me any type of answer. I have had to reach out to another dealership outside of town who at least has put me on calendar. I may have to find a local repair shop that deals with hybrids due to not being able to get any assistance here. Love my car but I will not be buying another one in the future based off the service department read more

Needed a new rear view mirror for my KIA Sportage. The super friendly & helpful young men in the Parts Department were kind enough to switch out broken mirror for new mirror. Thank you guys!!! read more

Jacob Domio service advisor was great to us! He communicated effectively and went above and beyond to solve our warranty claims and rental!

We are now at day 5 and still no answers, let alone any communication from Future Kia Service department. When I call, I am told that they will check with the tech and give me a call back. This has NOT happened once. read more

Eric Stafford and his team in the Service Department was just awesome. We had just purchased a Kia EV6 in San Diego (where we live) and were on an anniversary road trip to Yosemite. We were having some difficulty with EV charging our new vehicle. He quickly diagnosed the issue and found that a software update was needed. His team promptly serviced the vehicle and also gave us a free courtesy wash. We could have been stuck for hours with an unscheduled maintenance issue, but the issue was remediated in about a little over an hour. Just great professional service. Thanks Eric and team. read more

Eric the service representative in the service department is always very friendly and knowledgeable. I do not feel that he overcharges me for different things. Thank you, Conny G read more

Service Department lied to me. They kept my car for four days and did ABSOLUTELY NOTHING. I had to pay for a hotel for 3 nights and a rental car. They told me my car had a severe fuel leak, which it did NOT HAVE. I would not buy a car from them if they were the last dealership on this Earth! read more

Roy was extremely professional and provided exceptional customer service from the moment he walked into the building. Thank you. read more

FUTURE KIA OF CLOVIS - Car Dealers Near Me - Clovis, California

$159 charge just for an oil change of a 4 cylinder Kia sedan !!!! That's unfair, unjustified and uncalled for !! If Kia believes they can push their customers in order to remain eligible for their car warranty to bring their cars to the Kia dealership and then overcharge them via these unfair fees for the regular maintenance, then they are making a massive wrong miscalculation !! I've leased kias multiple times before and never been asked to pay such a high fee for an oil change !! I have leased and leasing other cars too and do not recall paying more than $90 for an oil change of those cars ever before. I'll further escalate their unfair practice with the corporate or regional office and will do the car's oil change at another local Oil Changer while having this car leased . This likely would be my last Kia lease from Future Kia of Clovis unless they change their approach toward their customers and start treating them with dignity, honorably and fairly. read more

5 stars for Gunner Smith in sales. Purchased a car from him. He was delightful to work with. He was responsive, assertive and honest. Highly recommend. Ask for Gunner Smith , you won't be disappointed. read more

Clovis Kia - A Nightmare Experience I recently and present had a terrible experience with Clovis Kia that I feel compelled to share. I took my 2021 Kia Seltos in for service on February 11, 2025, and what followed was a frustrating ordeal that I wouldn't wish on anyone. First off, I was informed on February 13 that my car's oil was completely empty, but the service team had no explanation as to why. This alone raises a huge red flag about their service quality and attention to detail, but it only got worse from there. They promised to arrange a rental car for me, but there was no follow-up communication on the 13th or the 14th, which was very disappointing, especially since it was a Friday. After waiting patiently through the weekend, I finally called on Tuesday to find out what was going on. It was only then that they mentioned a rental car was ready for me. When I arrived at the dealership, the service representative, Robert, informed me of a serious issue regarding the oil not reaching the pistons and that they were waiting on guidance from Kia. This left me feeling uneasy and questioning the competence of their service team. Now, as of February 27, I have yet to receive any updates from Clovis Kia. I did receive a call from Kia Corporation's Customer Service on February 25, but that hardly compensates for the lack of communication from the dealership itself. The fact that it took an outside entity to reach out to me speaks volumes about their customer service--or lack thereof. In summary, my experience with Clovis Kia has been nothing short of a nightmare. Poor communication, lack of accountability, and a seemingly incompetent service team are not what I expect from a dealership, especially one representing the Kia brand. I would strongly recommend looking elsewhere for service, as my trust in Clovis Kia has been completely shattered. However, they still have my vehicle and if it does cool and give it like it should be running. I will come in and change this review and then write exactly how it improved but at this time I'm just so frustrated. What is my vehicle fixed? It's still under the main warranty plus I have a warranty up to 150,000 miles sold to me. I don't know what their issue is all they're looking at is the signs. However, I do need to tell you they did give me a rented car a week after I took it in. read more

Do not have your vehicle towed here. Horrible customer service. No follow up. On hold forever. Had my 7 day old new vehicle towed here because of mechanical problems...again after 7 days. Car had been there all day with no updates unless I called & no ETA on a diagnostic. It's a Friday and my birthday and I had non-refundable plans out of town with family. I had asked about a courtesy vehicle and was told it wouldn't be a problem. When I called back an hour before closing, I was told no courtesy vehicle until the diagnostic was completed to ensure there was no outside influence and that he didn't know how long it would take, it could take days, there is no estimated time. SMH. And I did not know they were an independent dealer. Will never deal with this dealership again. If there was a zero star, I would have given. Have filed a complaint with kia customer care & BBB. Called today 08/18/25 for update. Was on hold for extended periods of time again or couldn't get through all morning. Diagnosis has been done to determine that it is a CAN communication issue. Basically electrical or computer related. Asked about courtesy vehicle. Was now told further diagnostic is needed to ensure no outside sources caused issue. Lol therefore, not able to get a courtesy vehicle. This place is a joke and why their rating is low and all the reviews/complaints are similar to mine. read more

they apparently do not want to service anymore cars with their AI automated phone scheduling that sends you in a loop. Can't talk to anyone anymore. read more

We just came down from the mountains on a family vacation and our '24 Telluride was having problems. We were highly stressed (being far from home) with the engine sputtering. We desperately stopped at Kia in Clovis at 1pm on a Saturday. Our situation looked dire. We were stressed. Then came Rueben who immediately jumped in to help. He diagnosed our car on the fly and put our minds at ease. Im eternally grateful for him and his help. Future Kia, you have a great one. Thank you Ruben! read more

Future Kia of Clovis is the WORST. I took my Kia Sorento to have them look at my sunroof which the bracket was broke on 07/26/2025. They broke the spring and ripped my headliner. My car is worst then when I dropped it off. Than the Service Manager Nathan (whom was no where to be found when I picked up my car and tried to dismiss me after he scheduled an appointment with me for the following Friday so he can review the damages) lets me know there is nothing he can do because the mechanic's note. Nathan informed me on Friday 08/01/2025 that he would only allow two (2) mechanics work on Kia's sunroof (that spoke volumes, that he knew they messed up). When Future Kia of Clovis called for permission to remove the bracket they NEVER stated that the spring was broken. PLEASE DON'T DO BUSINESS WITH THEM!!!! Future Kia of Clovis does not even deserve any stars. read more

As of August 2, Kia has had my vehicle since Monday. This is Saturday came to pick up my vehicle. The repair order says that they could not duplicate the problem when I brought it in the lift gate was not opening and I had the Service advisor right there and it would not open now. I understand that Nathan the service manager has been writing the Repair orders and the information is correct incorrect so again Nathan the service manager at Kia Future Kia Of Clovis is lying. I have a meeting with him on Monday. We'll see what he has to say. The bureau of automotive repair has not got back to me yet, but if they can't resolve, then I will pursue a civil suit against Kia Service department and Nathan. read more

Best car shopping experience ever! Unlike Selma Kia who approached us like vultures asking us numerous times to look at this look at that we asked them about 7 times " can we please just look???" They never left us alone. We bolted out of there after looking at only a few cars. Went to Future Kia and NO one approached us until we were there at least 20 minutes into looking at the cars we were wanting to test drive. Rich approached us very professionally, not vulture like and calm and very kind. He listened to us and then took us inside to cool off and get water. Then we asked to test drive and he brought out the exact color I wanted and interior too I loved. At first we wanted to test drive a Sorento but realized as retirement age folks and only myself would be driving 90% of the time I didn't need a three to car and the Sportage was perfect. Rich did a great job of taking care of all the car buying steps and paperwork and then we met Josh and he helped explain the contract part very well and also a very kind gentleman like Rich. We ended up buying the Sportage and are extremely happy with it! Thank you Rich, Josh and Future Kia for a great car buying day! read more

FUTURE KIA OF CLOVIS - 2024 Kia Sportage in our front carport song with our Chevy Silverado. - Car Dealers Near Me - Clovis, California

Restoring my faith in car dealers! My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, spotless 2016 Kia Sorrento forever ~ and it looked the part. They didn't have "extra" funds, but I was determined to get them a new Kia ('23 or newer), which they loved. Let me tell you, there are some dealers that give the industry a black eye ~ I'm talking about you, Kia of Palmdale who trumpets "no dealer mark up" but requires you to purchase $3,500 in "manditory upgrades" like TWO different exterior paint protection packages, and $450 to etch your VIN on a catalytic converter (done free at AAA!). I was also challenged with finding a Unicorn. It had to be a hybrid (not too bad), but also had to have the grey / not black interior AND be a non-dark exterior (Yeah, I'm down down to a handfull). Oh! And I had to do all of this by phone and email. And they needed it now, as they had no vehicle. I reached out on Future Kia's website after finding one that met their specific requirements. Most of the time, website responses would be delayed, automated and slow. Not them! Future Kia of Clovis responded like a well oiled machine, while every person (and we spoke with EVERYONE through the process - from the GM down!) was honest, knowedgeable, didn't pull any punches, and willing to REALLY work with us on a challenging situation. The proof is in their performance. Not only did we get a 2024 (and a price far cheaper than Kia of Palmdale's '23 ~ with more equipment on it!) But because my 80 year old in-laws were recovering from the accident (and PTSD it seems), Michael, the GM arranged to have a team of drivers deliver the Sorrento all the way out to Paseo Robles, walk them through all the intricacies of the car (pairing of the phones, the infamous "getting the garage door opener" to respond) the very next day! And we got the deal done VERY fast without setting a foot in their door (which was 2+ hours away!). So to Michael, Juan, Derek, Adrian and the entire team ~ THANK YOU for making a horrible situation so much better! I can't recommend Future Kia of Clovis strongly enough! read more

I've been calling & leaving messages. Day 4 and still no call back. At any hrs of the day the guy for service isn't available? I'll probably reach out to corporate cause why do I need to go to a different dealer ship to get help? Very disappointed read more

I've been trying to set up a service appointment for a week. Whenever I call, I can hear the call connected as they lift up the phone receiver, then that brief clack of plastic you get when you hang up on someone. So they're literally picking up the phone and hanging it up to avoid incoming calls. Look, I get that you can get busy and back-logged, but that's just pathetic. Absolutely pathetic. read more

Got approved made me feel like I had the car was waiting on my bank to get their check then they sold it the next day no loyalty no respect very unfortunate read more

After 8 years of Future Kia service, I'm now a Toyota of Clovis customer. I've been a Future Kia customer since 2016. I did not buy my 2016 Soul here, but every service I've ever done has been here. Their service department is so backlogged. I brought my Soul in for a check engine light in January. My own code reader said catalytic converter. I was told they could work it in over the next 4-6 weeks, and they had no rentals, or I could book an appointment for July. I left frustrated and upset. I wound up with exceptional service at AllTech to get the repair done about a week later. By that time, I was out of warranty and paid out of pocket. I had another light come on recently, in August, and I tried to schedule an appointment again with Future Kia. I attempted to schedule online, but their platform somehow has no record of my information, (I had to call them to check as I had received no confirmation) and a phone conversation resulted with another estimate of weeks to work in or an appointment 5 months out. So last week, after another AllTech repair that only took a few days, I traded in my Soul for a Toyota across the street. Not because I wanted to, but because this dealership and service department has lost my trust in fast, quality repair. I loved my Kia, but the experience over the last year with service has been extremely disappointing. I'm sad to have written this review. I'm not sure what happened in the last year or so, but if you are reading this, consider somewhere else for car maintenance. read more

Update. First of all, I apologize for being over critical on yelp when future Kia called me this morning and the service manager told me I had every right to complain. Turns out they do care about their customers after all, especially when there is a fuel problem. I am taking the car in on Tuesday morning and they are helping me out with everything Once again, I am telling you not to buy a Kia if you live in Fresno county. This is not due to the Kia car, but to the Kia service department, which is always overbooked and weeks, if not months out. I have a warranty extension for a fuel pump problem on my 2018 Sorrento. Of course they do not get reimbursed for this problem so that is one of the biggest issues. I called them. This is how the conversation went. I told him my issue. He said we are out a long ways, but you can bring it in and we will see if we can fit it in. I said in one day he said, oh no, it would be days. I told him I have three daughters with down syndrome and have to transport them to and from their programs and other various activities and I need a car. He said we can't give you one maybe you should rent one. My brain is going, rent one for how long and how much will that cost me and I don't have the money for that. So then I called Selma Kia they are out months. Then I thought I can get my warranty done at another service place. No one will do it because it's not reimbursed to them. So what is my option? I am smelling gas. I'm pretty sure that's not a good thing. I can't rent a car for an undetermined amount of time and no one seems to be able to take this seriously except to tell me not to drive it. As a single woman of 75 years old with these girls, I'm pretty sure that I should dump this car, and get me a different car. Kia has multiple recalls and this one extended warranty that I do know about and I'm not sure how much more that is probably why they are always overbooked. Maybe Kia is the problem. read more

The service here is terrible, I had to pay almost 80$ for them to check if my left turn signal wasn't working ??? I told them I needed the socket and if they could fix it but they wanted to charge me more for a diagnostic to see what was wrong with my car after I told them ?? Also when I asked for my car back because I didn't want to pay for that they said they'd still have to charge me 40$ because they took it back to look at it. I'm so disappointed with Kia, it's the worst car, it has gotten broken into twice and stolen once, why make a car so easy to steal that all the have to do is bust open your wheel and push a button and my car is gone. Do better read more

Johnny is a great person. A well seasoned salesman. I am grateful to have worked with him on the purchase of my 2024 Telluride. He is not like any other salesman I have met. He was very patient, understanding of my needs and met me where I expected. Apart from the technical issues the finance department was experiencing, my purchase was smooth, easy and I was in & out in 3 hours. Thanks Johnny! read more

Service Department was scheduled to complete emissions recall work but added an oil change without telling me. When I picked up the car I told them I did not request an oil change and the made it complimentary but changed their minds 4 hours later, wanting me to pay $50. They told me if I didn't pay it they would not service my vehicle in the future! I felt this was totally disrespectful to want me to pay for their mistake and make an ultimatum. I returned and spoke with the service manager Harry who refused to take any ownership and blamed the associate he had call me saying he delivered the message wrong. I gave Harry $100 for the cost of the oil change that I didn't want and my vehicle didn't need and told him that was the last business Future Ford/Kia would get from me and my three Kia vehicles! Very disrespectful customer service! read more

I would never take my car back to Kia service. Drop my car off. All my tools were stolen. Money was stolen out of my car while in their possession and basically told me to deal with it that they are not going to help me with anything The service manager was very rude. And the sales manager talked to me like I was some little kid. After buying 4 cars within a year there and sent 15 other people to buy cars. And this is how they treat their return customers read more

I bought my car new from them three years ago. Called today, December 12th, to get service done for a couple of warning lights on my car. They told me the soonest they could get me in for a diagnostic was March 11th. They said I could drop it off to see if they could fit it in but it would probably be weeks before they got around to it. They must be doing so good that they can just turn business away. Needless to say, I will not be buying another car from them if this is the service I get. read more