First I'd like to shout out Joann from leasing she went above and beyond. She connected us with the…read moremost amazing car salesman louis who made sure we got exactly what we were looking for. He communicated with about everything there were no surprises.

I had been a loyal Bay Ridge Honda customer for over 10 years, leasing and purchasing multiple…read moreHondas there. Unfortunately, after several awful experiences ,my most recent experience was so disappointing that I won't ever be returning. I came in with my own financing already secured. Despite that, I was strongly encouraged by sales person who I have been working with for many years to apply through Honda Financial Services instead. He stated that I would get a better interest rate. I was told my car needed to be Honda Certified in order to move forward with that financing, which required nearly $2,000 worth of repairs. After more than eight hours at the dealership, I was finally told that the Honda Financial Services loan was 4% higher than the financing I had brought in with me. Since I ended up using my own financing after all, the certification and the nearly $2,000 I spent turned out to be completely unnecessary. The entire process felt unnecessarily drawn out, exhausting and manipulative. Spending more than eight hours at a dealership for a transaction that should have been straightforward is unacceptable. I also did not have positive experiences with my salesperson despite working with him for many years. I simply did not feel I could trust him. One detail that stood out at the last visit was that his desk was elevated on risers so he sat towering over customers, which struck me as an odd, uncomfortable and comical dynamic. Finally, after the long day, I was taken into the back to a finance office to sign paperwork and was subjected to aggressive sales pitches for additional products and warranties. He used intimidation and scared tactics. The presentation made many of these add-ons feel mandatory rather than optional, creating an uncomfortable, high-pressure environment at a point when I was already mentally exhausted. I feel people who are not as adept as I am in car buying can be deceived into purchasing these add-ons. This review reflects only my personal experience, but after more than a decade of being a loyal customer, I left feeling misled and pressured rather than valued. There are many reputable dealerships where the buying process is transparent and respectful. If I were shopping again, I would look elsewhere. On the flipside my experience with Edwin at Honda Services for service and maintenance have always been great.

I was in the market for an alfa romeo Stelvio as my current lease was coming to an end. This was my…read morefirst time dealing with a leasing agency. I went through a number of dealers and was tired of all the different numbers given by them. Fortunately enough I was referred by a fellow collegue to try Best Buy Auto Leasing as he had been dealing with them for a while. On my first call, I was connected with Ahsan Kalam, who took me over all the options and the other vehicles which were in my budget. He was very calm and we had been going back and forth for 2-3 days during which he kept me updated and presented me with the best pricing options availaible. He was a pleasure to work with. I havent taken the delivery of my vehicle, hopefully we should come to closing a deal tomorrow. Overall my experience with them was excellent and highly recommend them for your automotive purchase/lease.

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

Was forced to take car wasn't affford tire coverage. Salesman got rude when I told him my issue.read more

TRUST ME!!!! Don't waste your time going elsewhere. I did my due diligence and Ethan really offered…read moreme the best deal I could find out there for my 2025 Jeep Grand Cherokee L better than the dealership hands down!! Ethan was super patient with me and was responsive not matter what day or time it was. He got me exactly what I was looking for and within my budget. No need to spend an entire deal haggling with the dealership. They really made the process to most easiest I have ever experienced. They even delivered the car right to my home and handled the return of my lease. Honestly astounded by the level of service provided. Definitely referral worthy and will surely be returning for my next vehicle. CAN'T THANK YOU ENOUGH ETHAN!!

Talk about a company in Brooklyn that treats their customers like actual people and not just a…read moremoney hoarding operation. The level of customer service was great, and I would like to personally thank Steve and Robert for all of their help. I have gotten 2 cars from here already (personal and for the parents) and shall be coming back for more! Guaranteed best pricing and they will not screw you over just to make an extra buck. They deliver the car right to your doorstep on a date that you choose and take away your previous lease leaving you feeling relaxed and worry free. They take care of all of the paperwork and all you have to do is enjoy driving your new car! I recommend them to all and even if you're not sure of buying, just give them a call for a quote and compare them to other leasing agencies. A quick chat is all that you will need to make the right choice.

OMG!!!!! I AM SOOO HAPPY!!! David got me in a brand new CX9 Touring 2021 in three days the BEST…read moreexperience ever and VERY professional, if I had a questions I would call David and he would always pick up. I will NOT be going any where else see you in 2023 went it time for other lease. I will be sending my sister and brother to New Auto Group for their next lease in 2021. David, Steve and Robert continue the good work. Thank you Sandra Bailey-Graves

My sales Consultant Samier Serrano was truly a pleasure to work with i recommend him to everyoneread more

PLEASE READ AND BE ADVISED! SHADY Update to review below…read more I purchased a vehicle out of state through Plaza Honda. I was very thorough in my questioning to Dan regarding condition. First red flag was that they did not know Honda's current CPO warranty that is offered nationwide and tried to tell me I'd get a different warranty Honda no longer does. Their f&i manager Omar was uneducated on the current warranty and blatantly rude even though I turned out to be correct about the warranty being longer than what they said. The vehicle arrived with quite a few undisclosed issues such as climate console damage, rear fender damage, exhaust trim damage, rear window shade destroyed and no clips to attach it to, and it desperately needed an alignment to name a few of this LONG list. This vehicle is Honda Certified but items checked for working or being assessed were quite obviously skipped. Makes you wonder if they're inspecting anything at all in there inspections or simply checking the boxes with no true inspection! BUYER BEWARE!! This does not meet Hondas requirements and they could be sliding on by with your "certified" vehicle too! I was very patient and sent images and quotes and waited 10 days for response from Wilson Mateo Manager before hearing back after countless calls and emails asking for an update on what they plan to do regarding these issues. I would call and no one was ever available, off that day, anything to not help! Never received a call back or apology from anyone. Got in contact with GM Saad Mirsa and was finally promised a resolution! I was patient and grateful and just want to be out of their hair and move on with my car and life... well Saad played the same old song, ghosting me and no help! I gave them a total of 3 months to make things right before feeling the need to review but don't let it be you!! They STILL haven't gotten back to me. Response here and there leading me on then ghost again for 7 days over and over again. SHADY SHADY SHADY! Sending this up the latter to Honda directly regarding a certified Honda dealer selling certified vehicles not being thoroughly inspected. UPDATE UPDATE UPDATE: immediately following my bad review posted across all formats they did in fact send out the parts almost immediately(that they'd been "waiting for"). Paid the dealership near me to install and fix the issues. Rob is the best over there, their saving grace and gave me an apology and call right away. It shouldn't take a bad review to get what should've been done day 1 but they did ultimately do the right thing and take care of the issues and I am happy and in love with my vehicle now!!

Jalonie was extremely patient, polite, overly informed about the vehicle and company policies…read more Without her, I would've never stop by today and make the best decision in my life. Thank you to all at Brooklyn Chrysler Dodge Jeep RAM especially Jalonie.

I dropped off my brand-new pickup truck with only 100 miles on it. It was spotless inside and out…read more When I picked it up, it had 43 additional miles, and the interior was dirty with garbage, footprints on the back seat, and scuff marks on the backs of the front seats. I understand a short test drive may be necessary, but there is no reasonable explanation for adding 43 miles during service. I expected my truck to be returned in the same clean condition I left it. This was a very disappointing experience.

They have done it again!!! I'm absolutely amazed. I have been looking for a particular car recently…read moreand the only way to get it, (a 24 model) was to actually deal with dealers that don't work with brokers. There's a reason why I stopped dealing with "stealerships". I called Lenny Komsky and asked for advice. Not only did he take the time to try and get the car but when he was met with pushback(from the dealerships) he gave me the info needed to try and get the car I wanted from an out of state dealer. After calling a few dealers and giving them the numbers that Lenny told me the car should be selling at(much lower than what the dealers wanted), I finally got a dealer to call me back and agree to what Lenny told me the car should be at. The dealer than proceeded to send me the paperwork which Lenny asked for me to send to him to double check everything. Even though they made nothing on the deal, the Grand Prix team made sure I got the best possible deal and made sure everything was in order. I was even able to get the car delivered to my front door from a dealer close to 800 miles away for no extra charge. Again all tanks to Lenny and his team. I really don't know how to thank them for this. On top of all that, Lenny was able to get me out of my current Lease 8 months earlier so I can get the car I've been looking into. Mind you some dealers quoted me 800 dollars a month more than what I ended up paying for the same car.

Excellent service and great people. I have an oil change done. Reliable, accurate and…read moreprofessional. Highly recommend.

Update as of August 7, 2026:…read more I finally received my registration and license plates. I then began working with Joel in hopes of trading in the vehicle. After my credit was run, I was told that I had been approved for a second vehicle instead of a trade in. I do not understand why my application was handled that way because I clearly stated that I wanted to trade in my current vehicle. I do not need or want two car payments. Despite this, they continued trying to convince me to take a second vehicle. Even more concerning, I was advised to stop making payments on my current vehicle and allow it to be repossessed. I am not willing to intentionally damage my credit by having a repossession reported. That is not a reasonable or responsible solution. Now I am still stuck with a vehicle I do not want, and I also have a hard inquiry on my credit report that may remain there for up to two years and could affect my credit score. I was asked to change my review, but I explained that I cannot honestly change it while I am still experiencing the same problems. If the situation is properly resolved, I will gladly update my review to reflect that. However, this is my honest experience as of August 7. I still have the vehicle, I was unable to complete the trade in, and now I have an additional inquiry on my credit report. This entire process has been one headache after another, and at this point, I am exhausted from dealing with it.

1 Star I would…read morestrongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review.