I was even SCARED to write this review because of how TERRIFYING the staff was. Tony THE OWNER…read morecalled me and started YELLING AT ME OVER THE PHONE. They told me to come in but I DO NOT FEEL SAFE AT ALL COMING INTO YOUR HEADQUARTERS AFTER THE PHONE CALL. I EVEN HAD TO BLOCK THEIR NUMBER BECAUSE OF THE HARASSMENT. So go on with your threats AND RELEASE THE UNTAMPERED version of the phone calls and footage of when I came in. They said that I was lying about the repairs that I wanted to get done. I have a physical copy of the receipt where Tony signs off on getting a repair done. Not a clean. If you can't fix my handbag, then don't say you'll fix it AND CHARGE ME FOR IT KNOWING YOU GUYS CANT DO ANYTHING THEN SAY THAT I'M LYING. Not only that, Tony and Kathy kept on going on about how horrible my handbag looked, to begin with. I brought in my handbag to get a tear fixed. And they didn't fix it. They said that "of course, it wasn't going to be fixed for $113". They were spewing lies saying that I was very stingy on price when I came in. They have footage of that conversation but refuse to release an untampered version of it. On top of Tony yelling at me, Kathy clearly didn't read my e-mail and just stated that I was lying. I asked her what service I paid for if they didn't want to fix my tear and she couldn't even answer it in the call. She was saying that they did nothing to my bag... even though I paid over a $100 for a service? I just got scammed. After that TERRIFYING PHONE CALL FROM THE STAFF, they told me to come in. I wasn't going to come in because I'm SO SCARED after that phone call. I DO NOT FEEL SAFE COMING IN AGAIN. I just opted for a full refund of $113 but they are only giving me back $90 because despite the physical evidence (receipt and bank statement) they claim that I only paid $90

Wish I'd checked this before even reaching out /facepalm…read more Almost sent in my jacket but ran into some administrative issues with the pickup driver apparently needing to contact me prior to ringing my buzzer, and now am awaiting a cheque to refund my payment that I'd made via EFT /smh Gonna watch some videos and DIY this tiny tear myself, christ.

I want to share my experience with this company: I ordered…read moremany products to build and outdoor kitchen and received the shipment. But my contractor could not install it due to some unforeseen circumstances. When we opened the boxes months later we noticed that the refrigerator was missing. I did not expect anything from the company since it was my fault most probably that I did not check the shipment correctly or the refrigerator was stolen or something else. I still contacted with the company just to ask them if they could check if they sent the item. They checked and confirmed that it was sent. But surprisingly they sent me a replacement free of charge as a compliment. The customer service by BHARATI was very timely, effective, courteous and responsive. She called me and sent emails enough times about this ticket and for other purchases I placed later and a couple delivery problems. I don't know about the products' quality or durability as they are still not installed but I am very confident if I have further problems the company will stand by their products. Overall, great company, greater customer service and greatest representative.

I am a return customer, having just moved into a new home and wanted my similar BBQ setup (and now…read moregarage storage systems too) The sales rep I connected with did a wonderful job processing my large order and applying deals where applicable. We have been completing a renovation project at our home and NewAge was kind enough to defer my shipment until I was ready to receive everything from my order. I was handed off to Traci Wells for my delivery scheduling as well as post delivery checkup and she has done a WONDERFUL job at making sure everything arrived safely and in great condition. Her proactive communication has continued to instill confidence and value in my purchase with NewAge! Thank you Traci and all at NewAge!!! (their products are beautiful and top quality)

Typical HomeDepot... You have an abundance of home repair supplies. Pretty fair prices on all their…read moreappliances and kitchen cabinets. Customer service is very good, especially when you're consulting with the flooring and kitchen remodeling team.

The automated message that came on when I called to inquire kept asking for a SKU number. I'm…read moreinquiring about a Boston fern so no SKU available. Well, I finally asked for customer service and I'm still on hold now 20 minutes and counting... I'm going to Lowe's . Train your associates to answer the phone

I have been going to the place for over 10 years. But, after today's experience with the security…read moreguard, Mohamed Sarvan. I will never shop there again. Reason: on my exit after paying all my purchases, I showed my receipt and shopping bag to the security guard. Without providing any reason, he asked me to open my personal hand bag for him to search. I found that was discriminative as he didn't search other customers who exited previously. And, other security guard who also check customers receipt didn't search any customers personal bag. I felt insulted, humiliated and angry. Please don't shop there if you don't want to get insulted and humiliated.

Busy busy busy! Second time coming on a weekend and each time it was packed. There are a couple of…read moreparking lots to use but each time I went only one wasn't full. Outside the building, there are a lot of workers conducting traffic and getting the lines moving. Once you're inside, there are a lot of discounted items from a variety of categories. There are even testers for some makeup and skincare products. As crowded as it gets, they have a really good rhythm going to keep it operationally efficient.

Purchased a $1000 mattress here and within a few days of laying on it I didn't like it and called…read morethinking you have a week or 10-day guarantee of trying it out because 60 seconds of testing in a store isn't realistic - but they wouldn't take it back! Which is crazy. So now I paid $1000 for a new mattress that I hate and is uncomfortable. Should have stuck with Macy's - at least they'd take it back. Stay away ! I'll never go back

My husband and I bought two living room sets (one for a den and one for a sitting room), a couple…read moreextra chairs and a TV stand. We got phenominal customer service from every person we interacted with in the store. Every single person was friendly, helpful, and was able to answer all of our questions. We love our furniture and are very pleased with our purchases. The only thing we've been unhappy about is the warranty. We asked about specific damage being covered, and we were told that pet damage is covered. We adopted a puppy who nibbled on some of our furniture. When we called to have repairs made, we were referred to an outside vendor, Ashley doesn't do the repairs themselves (we hadn't been told that). When we contacted the vendor, they told us only some pet damage was covered. So if my dog peed all over the couch that would be covered, but because she chewed the arm that was not covered. That was very disappointing because we had been led to believe we were covered. We could have saved that warranty money and then used it to hire a reupholsterer that Ashley won't provide.

I passed by this Ollie's while I was trying to find a bite to eat on a Sunday. I flagged dropping…read moreby this store. I dropped by on a Tuesday before heading home. I hadn't been to an Ollie's since I was in Nashville nearly two summers ago. This store has plenty of parking. I had no problem pulling into a spot fairly close to the entrance and walking in. You can score some cool deals here. It depends on what you are looking for and need. I was here before Easter. There was some good deals on candy and chocolate. I'm sure that it would have been even cheaper after the holiday. I spent a lot of time in the housewares sections. Reusable straws. Frying pans. Tongs. Silicone cookie cutters. Pretty much everything was there. The quality is decent for what you are paying for. I liked some of the quirky items like Yummy Can Bacon where you can cook bacon strips in your microwave. I also liked an LED soap dispenser to make washing your hands more enjoyable. You can save a lot on food. Cereal was cheap with brands like General Mills. I saw a lot of canned items, such as soup and peas. There was a spill in an aisle. A female staffer was sweeping a powdered detergent mess. It did smell nice as I walked by it. Staff are everywhere, but they left shoppers alone. Nice! The book section was cool. Phone accessories were next to it. It was cool seeing wireless chargers and phone mounts for your car. I will always have a soft spot for steering wheel covers at Ollie's. I got one at an Ollie's in Nashville and still use it. It was nice seeing a variety of them at this store. If you are on a budget and like deals on pretty much everything under the sun, you want to come here. It's best to sign up for a free Ollie's Army account. You can get digital coupons and save a bit more. I enjoyed shopping here. I got my fix before I headed home. I hope to drop by again when I'm in the area. (156)

the hard cover & soft cover plus!!!! book section is great! Prices are beyond cheap and sorted in…read morelarge 2+ rows. A reader will be in heaven!

We purchased two media consoles for over $2,700, which arrived in early September. One of them was…read moredefective, with metal parts not properly welded. The installation team documented the issue and confirmed that a replacement console would be sent. Four months later, we are still waiting. Every time we call, we're given a different ETA and told that an "investigation" has been opened. On the next call, there is no record of any previous contact--no notes, no updates--and we're forced to explain the situation all over again. This cycle has repeated multiple times with no resolution. Based on this experience, I would never purchase from this store again or recommend it to anyone. If something goes wrong, you are essentially left on your own. That appears to be their business model, judging not only from my experience but from many similar customer reviews. To make matters worse, they refuse to send follow-up emails or written confirmations after customer service calls, claiming they "don't have access" to customer email addresses. This conveniently leaves customers with no written evidence, making it much harder to file a formal complaint with a consumer protection agency. Extremely disappointing experience from start to finish.

I spent over $10,000 on a bedroom set from West Elm and waited 4 months for delivery. When it…read morefinally arrived, the bed frame came with 6-inch legs instead of the 2-inch legs I had specifically ordered. This wasn't a cosmetic issue -- I have health problems that make it physically difficult and painful for me to get on and off a bed that high. I called the store five times over six weeks and sent multiple emails -- all of which were ignored. It wasn't until I threatened a credit card dispute that anyone at West Elm finally responded. Their solution? Either wait another four months for a full bed exchange or return the bed entirely for a refund. Neither option was acceptable -- not only because of the inconvenience after already waiting months, but because returning or replacing an entire bed frame over a small error like this is incredibly wasteful. I highly doubt they'd resell it, so it would likely end up in a landfill. All I ever asked for was the correct legs -- a simple fix that should've been resolved quickly and professionally. Instead, I received terrible customer service, no accountability, and zero concern for the impact on my health or the environment. I expected better from a brand that claims to be sustainable and design-conscious. I'll never shop here again.

Run...don't walk from this place. Not sure how they got the reviews they have but likely they…read moreeither paid for them or had friends write them. Very unprofessional and rude. Quality is ok but fit is horrible. Definitely don't know how to measure and don't care enough to satisfy customers. Don't waste your time or your $$

Dennis and his team at Empire Customs hold up a top tier suit shop, with a great deal of experience…read morebehind them in helping find fabrics, create combinations are really make a suit that you feel great in. If you want to be looking your best, don't hesitate to call them to book an appointment.

I don't even want to click on 1 star - but unfortunately there are no negative stars to click…read more We used Chris Cookman's landscaping business to build steps and a couple of paths from our driveway to our home and to other locations. Two years later, the steps were cracking and splitting so we had Chris come by this March for comment. He said it was the manufacturer and quoted a replacement cost which we thought was strange because the faulty stones were from his supplier and he should stand by them and not have us pay. We had him quote on some other work we wanted him to do including building another flower bed and creating a garden around our pond. We got the quote and asked him for more details. We then got an email saying he got a big job and couldn't do any of the jobs for us this summer. BUT GET THIS ...... Today (October 19) we went to their garden centre and picked out 8 trees to buy and get delivered. After they typed in our phone number, the guy who was helping us pick out the trees immediately went to the back office and shut the door. We knew Kim was there because we saw her. A few minutes later he emerged and said they were having computer problems and they'd be in touch to organize payment and delivery. Once we got home, we got an email from Kim: "I UNDERSTAND THAT YOU WERE IN TODAY AND PICKED OUT SOME POTTED TREES TO PURCHASE. PLEASE NOTE WE WILL NOT BE SELLING YOU THE TREES" To which we replied: "Hello Kim - could you inform us to why?" Nothing back from her. WHAT AN UNPROFESSIONAL INDIVIDUAL. WE WILL NEVER GO BACK AGAIN. NOT ONLY DO THEY NOT STAND BEHIND THEIR LANDSCAPING WORK, THEY HOLD SOME GRUDGE THAT WE DON'T UNDERSTAND. Back in March, the meeting with Chris was pleasant enough - we talked about our dogs and his new dog, then SILENCE. Then 7 months later they won't even sell us anything ..... WHAT GIVES WITH THESE PEOPLE? By the way - we also bought some trees a few years ago from them and some of them also died.

TERRIBLE and very rude owner. Don't buy anything from this place unless you want pure…read moredisappointment. I am not sure if Kim, the owner, was just having a bad day but that is no excuse to be rude to the customer. I reversed my decision of buying from this company before we could get close to making a deal. I strongly recommend getting your tress and plants elsewhere.

I purchased a dining table from Structube. Within less than 6 months the leg had started to crack…read moreall the way through. I asked for a refund or replacement as the table was practically new and the response given was " Acacia is a natural hardwood, and variations such as cracks, splits, or checking can occur over time due to changes in temperature and humidity within the home environment. As wood naturally expands and contracts, these changes may result in cracks forming along the grain, even within the first months of ownership". Structube sells sub par items that break down instantly! Do not waste your money please! IKEA is better quality!

I bought a sectional sofa from Structube, and the chaise constantly slides and won't stay in place…read more This is a functional problem, not "buyer remorse." After two weeks of back-and-forth, customer service refused to call it defective and instead labeled it buyer remorse, requiring me to return it in the original packaging. The packaging was taped plastic that had to be torn open to use the sofa--making this requirement unrealistic. A chaise that doesn't stay put is a defect. Very disappointing quality and support. I would think twice before buying furniture from Structube. One star is too much.