*This review is for online pickup orders*…read more If you happen to not know, you can purchase Nordstrom department store items online for pick up at any Nordstrom or Nordstrom Rack location. This is such a convenience! And you can also return Nordstrom department store items at a Nordstrom Rack location. However, this does not work the other way around; i.e. items purchased at Nordstrom Rack have to be picked up, and returned, at a Nordstrom rack location. So as of now-this is my go to store location for Nordstrom online purchase pickups! Parking is plentiful, but the lot stays packed with moderate to heavy traffic flow. Walking into the store, there is a huge sign on the back right wall that states "Men's fitting room/Alterations/Online Pick up". I also noticed stickers on the floor pointing in the same direction. However, since I wasn't at all familiar with this location, I walked passed a very small empty counter space and headed towards the wall sign, where another customer and I stood at the entrance of the men's fitting room for 10 mins. There was no one there and no one at the counter. It wasn't until the other customer walked away, and then finally flagged me down to join the line that was now forming at the small empty counter, that I knew where to pick up my orders. Point: it is not an obvious pick up counter, especially if no one is standing there. Also, I had two orders to pick up, but only one was confirmed ready for pickup, so I asked the customer service person about checking on the other order to see if it was also ready. They kindly stated that they would check, but wanted to take care of the other customers first (with confirmed ready for pickup orders). I complied, and started to browse the shoe department for about 20 mins. btw- the women's shoe dept didn't have a lot of options-perhaps already picked over from the holiday season. Finally, I found the same customer service person later on sorting through 'put back' items (from the dressing room, and returns from the registers), and asked again about my order, and they immediately said that nothing else was found for me, and my order may not have come in yet. I showed them my email that stated that my order was supposed to be ready for pick up today, and at the current time, it was four hours until store closing time. The customer service person then said that they will check again in the back. And To my surprise, they found my order, and they found another order that was supposed to be ready for a tomorrow pick up. So that was a very pleasant surprise. For the size and traffic through this store location, it is overall clean and neat. But the selection is overall lacking compared to other locations. However, it's a busy area, so great finds likely go fast. Highly recommend this location; just look for the small counter by the men's fitting room-and even press the service button (if it works) if there is no customer service person seen.

Good selection of high-quality apparel at discounted prices. Can be overwhelming, though …read more Be sure to have a goal in mind when you come in, or it's not that fun to shop, and you may end up getting things you don't need.

These ladies really know what they are doing! This wasn't an easy alteration but they did a perfect…read morejob!

I bought everything for my quince at the store which includes my quince dress, my little dress,…read morelinens, chargers, the cloths I used for napkins, center pieces, seat covers, cake backdrop, chair, gift box, crown, and my paper flower wall. Everyone was so kind and helpful throughout the stressful process. My dresses weren't fitting due to the fact my waist is much smaller than my hips and they did all the alterations for free and the dresses fit like a glove. You really get your money's worth. Everyone doesn't stop giving me compliments about how nice everything looked. I 100% recommend.

525 Boutique is a small little boutique located in the Kentlands. They offer brands such as Kate…read moreSpade, Tibi, Joie, Marc by Marc Jacobs, and Vince. The Soludos shoes were adorable, with embroideries such as a pepperoni pizza, donuts, and popsicles stitched on the front. I fell in LOVE with their Markus Lupfer collection (especially that Pressed Flower Stripe Sweatshirt) - I am probably not going to be able to sleep tonight and just obsess on them until I am able to get my hands on a few when my size becomes available :O The SA was friendly and offered any assistance that was needed. The store itself is small, but it has a nice variety of brands and interesting pieces. There's also a sales section in the back where it's an additional 50% off. Cute addition to the neighborhood! +Markus Lupfer :D

This boutique was tres chic! Designers galore from ceiling to floor. I loved their collection of…read moreKate Spade purses. They had pink, light blue, coral, and sizes big and small. There were a lot more small purses, than big, and for me I need more room to carry all of my junk. Then, the shoes, Oh, the shoes! Do you like cute little animals? They had a fabulous collection of Soludos shoes. There were shoes with dogs, cats, lions, ice cream cones, and bling out the wazoo! I was in heaven! Then, I looked at the price tag and "Bam!", reality struck! As cute as they are, be prepared to pay a premium for these shoes. There were beautiful and unique pieces of clothing. Designer, Marc Jacobs and Markus Lupfer were my favorites. I took a picture of a fox dress for our own N. Virginia director, Gretchen Fox. So, you can see this is truly a specialty store. The salespeople were warm and helpful. I would ask the owners to order some larger sizes. So, if you want something special and your looking for well made clothing, I would definitely check them out.

Q&P (Queen & Princess) Boutique is a new shop that opened up in the Kentlands! Located on the lower…read morelevel of the ever-so-charming Gazebo Cafe, this boutique has a lovely selection of dresses, tops, blouses, jackets, sweaters, skirts, handbags, and accessories. I am all about the print and embroideries! I loved the dresses with the floral prints and the gray 3/4 sleeve sweater with pockets (LOVE POCKETS!). All of the pieces seem to give that whimsical and chic vibe with high quality material. They also have a variety of sizes, so don't be afraid to check them out and try it on (there's one dressing room in the back). The owners allow you to peruse at your own leisure! I highly recommend this boutique - the prices are very reasonable and comparable, if not less, than other high-end boutiques. It's very rare to come across a clothing store that offers a great selection of lasting pieces, but also unique ones - you won't have to worry about another individual wearing the same outfit as you! Plenty of free parking along Main. +located at the lower level of Gazebo Cafe +beautiful, high-quality women's clothing! +check out their selection of prints and embroideries! +free street parking along Main

I want to echo what someone else reviewed, this has to be one of the worst locations they have. It…read morehas a nice location in the plaza, but overall, the inside of the store is not all that great. The stock is lacking. I know I have said this before, but why is the men's section always overlooked at stores like this. What they do have, seems to be limited to active wear and polos. Of course I didn't find anything I wanted and that made for a quick stop in here before I headed to the other store in this plaza that is similar setup. I am glad to have stopped here, but probably won't anytime in the future.

Malo como tratan a los compradores por no hacer bien en trabajo de ellos. Resulta que encuentras…read moreuna cartera etiqueta naranja la agarras y la andas pues buscas otra cosa y de repente viene una vieja mal encarada a decir q esas carteras son las que se dejan en frente para comprar después y que se la de! como que los que compran son adivinos y tiene que saber a fuerza, tú vas buscas encuentras y cuando ya ves todo Compras, si hay algo sin sensor sin seguridad eso es culpa del empleado. hay formas de ir a explicar y ver las cámaras antes de insinuar que alguien la sacó a la fuerza o algo o tan solo vigilar si la persona se llevaría o no sin pagar más por una basura que ni vale nada ridículo. Les falta entrenamiento

I initially came into the store to find a gift for a friend…read more.. Long story short, I ended up with a gorgeous new lipstick red luggage set and a bag of my favorite dried apricots. (Don't worry, I ended up getting my friend a gift card!). I remember when this store used to be Bed Bath & Beyond, and I was so excited to discover that they turned it into a Marshalls. I couldn't wait to check it out. And it did not disappoint! The displays were neat and organized and filled with all sorts of beautiful, tempting things to take home. It's a little bit smaller than some of the other Marshalls stores I've been to, but I think it was laid out well. I wish they had more shoes in my size though. They had a pretty decent selection of shoes but nothing that I could wear. Back to my luggage... It was the first thing I noticed when I walked in the store. They had a rather impressive collection of suitcases available in a wide variety of styles.... Something to suit a broad variety of tastes. I spent an obscenely long time deciding between two equally gorgeous red luggage sets before finally deciding on the one that I bought. The suitcases appear to be of good quality in addition to looking absolutely stunning! They were also a really great price. I think the 29-in 8 wheel spinner suitcase was $79.99, while the smaller 25-in 8 wheel spinner suitcase was $69.99. Unfortunately, I was short on time so I didn't have the chance to spend as much time in the store as I would have liked. I did notice that the bath & body section had lots of seasonal pumpkin and autumnal themed products. And of course, the store was chock-full of Halloween displays and decorations. Everything from candies to door decorations to interior decor... If you're into that sort of thing. What I appreciated the most is how kind and friendly the staff was. While ringing up my purchase, the cashier asked about my upcoming vacation and offered some great recommendations for some of the places that plan to visit. As I was leaving, another one of the managers stopped to compliment me on my choice of luggage and engage me in a brief but enjoyable chat. As much as I appreciate an efficient transactional experience, I appreciate a engaging and personable experience that much more. It was a wonderful shopping experience, and I'll be returning for the vibes alone!

Compared to other options nearby, this is a step up. Not a huge step up, but still a step up. This…read morelocation is rather well lit and organized. Each section was in it's own little area and racks were filled. Even though racks were filled, it was repetition for every single item they had to offer. With that, they weren't in order, sizes were mixed and I had to do an extensive search before finding my size in the item I had my eye on. Once I had found my item I headed to the front of the store and stood in a line that was longer than it should have been. I stood there for what felt like eternity. I would have had a decent time doing so, but that aisle of misfit items was not enticing.

So three years ago, I predicted this place wouldn't last much longer. Today I found out it is…read moreclosing for good. The place had gone so downhill in every type of way. For quick background, I've been top tier in their loyalty program for over 20 years. Until five years, I bought pretty much all of my clothing from them. I've regretfully spent a lot of money at. WHBM. I'm don't normally enjoy shopping, I don't have innately good fashion sense. But the staff were so great- they made shopping fun for me, they would pick out curated outfits for me- I would say oh no I don't think that's me and they say please try it on for me - and I would and would discover they were right and it looked great on me. I liked and appreciated the staff so much, I would take them out to lunch on their day off. The last nice experience I had with them was in 2019. Since then with staff turnover ( they use to have long term dedicated employees). But the newish employees are horrible - they have no business being in a customer service role- they aren't helpful, not friendly, and seem pretty judgy. In any case, personnel quality, quality of clothing, quality of styles has declined so much. It's sad. .....but on the positive side they have saved me lots on money!

The WHBM customer service team is now asking me to call the same number I have already contacted at…read moreleast ten times, despite the fact that the issue has never been resolved. They are requesting that I "explain the situation" again, even though I have repeated the same details over and over with no progress. I am genuinely unsure what they expect to be different this time. I also sent a detailed email to customer service expressing my disappointment when I posted the original review. Unsurprisingly, no one responded--despite confirmation that the email was successfully delivered.

Terrible customer service and irrational online order pickup!!…read more Literally had to walk out of the store holding 14 items because they want you to get in line to buy 5 cent bags, in which they could just charged the fee online!!! Then the UNPROFESSIONAL CHICK working in the section says you need to take it up with corporate when asked why they don't just make the purchase of bags online an option!! RUDE!! Had to walk out of the store with clothes piled up to my face!! UNACCEPTABLE!!!

I just came into this Kohl's to make an Amazon return. It was a bit busy when I walked in, and I…read moredidn't realize that this location had an upstairs, so I saw an employee downstairs and asked them where to make an Amazon return. They were friendly and helpful and told me exactly where to go, and told me that when they just came back down from upstairs, there was no line at the Amazon return "counter". I went up, made my return, and they actually apparently give you a 20% Kohl's coupon when you make Amazon returns there. Not sure if that happens every time or at every location, but it did in my case. The downside is that I don't visit Kohl's often, so it expired before I could use it :( womp womppppp I will say that the check out line was long when I came in and was actually longer when I left (it took me about 10 minutes to make the return as the employee was working through a couple of previous returns they had already accepted - just processing those). Either way, I mean I would probably go back if I was in the mood to shop at Kohl's, but this particular location felt a little cluttered and closed in to me for some reason. Maybe because it was a 2-story, I'm not sure.

Service excellent, prices affordable, quality of work is superb. Definitely would recommend. Thank…read moreyou again.

DO NOT SHOP HERE! never received the items i ordered, had to dispute my transaction. I emailed…read more them to get absolutely no response. scammers!!

Jodi has been helping me with a special gift for my daughter and this customer service has been OFF…read moreTHE CHARTS. If you are looking for that special item/ gift for that special someone- DO NOT HESITATE to shop here. Thanks soo much for all your help !

I love this place in the Kentlands in Gaithersburg! it's tucked away and has some amazing little…read moretreasures to choose from. So many unique fines if you're looking for somewhere, that's gonna have unique items that you can't find anywhere else but they're gorgeous and great quality this place to go. I have found some amazing soaps, hand creams, and so many other things here I always pop in just to see what I can get my hands on. Service is always great and great value for the items that are available in store.