So Amanda was very attentive. When I came in. Everything was quick and easy and it was only just…read morefor a pick up. She actually was helping another customer was able to help me. Wow. Thats what you called multitasking and great customer service work.

After a nightmare experience with AT&T, we could not be more grateful for the customer service we…read morereceived here at Verizon, specially from Marilyn and Bryce. They went above and beyond to make sure we got the best deal possible for our new phones and contracts, going as far as driving to the Dublin store to pick up a phone that was only in stock there and texting us with updates throughout the day. If you are wondering which Verizon location to visit - come here!

Just want to give Nicholas recognition for his knowledge and outstanding customer service ! He…read morefixed my phone really fast and found out what the cause was . He was very knowledgeable and professional. Verizon is lucky to have such an outstanding employee!

They take forever, poor customer service. There is only one dude you was awesome ( I forgot his…read morename ) all the others suck !! They can't answer even basic questions and have to call the central team .

I went to this location twice and experienced horrible customer service. The first time was to…read moreupgrade my phone. I made an appointment and had to wait nearly an hour to be helped. When I arrived there was only one person working and he was helping someone else. Then a second employee arrived and saw the customer that didn't have an appointment before me. I had to return my phone 30 days later and so I called to see if I could make an appointment and they said no just walk in to drop it off. I attempted to drop in but there was only one person working and helping someone else, so I couldn't interrupt. I had somewhere else to be so I left and came back later and experienced the same thing. When I walked in I wasn't even acknowledged by the staff member. I never leave yelp reviews, but my experience was so exceptionally horrendous that I felt it necessary to share. I've never experienced such a horrible phone retailer and do not recommend this place whatsoever.

My mother went to upgrade her iPhone 10. After two hours, they were unable to get her a trade in…read morevalue of any kind, so we left. She then went to Verizon in Dublin, only to find out that they had disabled her SIM card, put a new phone on her bill (that they didn't provide or even open the box) and also added Hulu to her plan. Absolutely criminal, beware.

I was coming in to buy a mouse for my setup and Gabe helped me look around and gave great info with…read moreexcellent customer service! Great experience 5 stars.

Honestly just came here to take a quick piss, lol we really didn't come here to shop. The bathroom…read morewas super clean, so I'm thankful for that.

The last manager Ashely completed messed up my plan and I was paying double the amount I was told…read more If I knew the outcome of updating my plan and getting an iPad for " free" but still paying off the iPad on my bill I would have never updated anything and would still have my old phones. Or came back some other time with this current manager who has helped me in the past. Unfortunately he wasn't there that time I updated my phones. Plus this T-Mobile location is better than the one on Stanley Blvd. I never got the name of the current manager. I appreciate Jenifer and the current store manager who helped me out today and was able to save me some money. I'm still paying a bit more what I was told but it's better than before. 4 stars because they did help me a lot to bring down my bill. Thank you again. :)

Went in today for internet and Rene was extremely helpful. He new exactly what I was looking for…read moreand explained how to use in terms I could understand. Was in and out super quick!

Fantastic experience. The team was very knowledgeable and walked me through the process, which made…read morethings so much easier. I cannot recommend this store and the employees enough.

Went to a pleasonton and in dublin corporate store, had a terrible time. Wasn't greeted at all…read more They shrugged me off. I wanted to set up a new account and buy the iphone 17 pro max. They just told me there was no way to assist me because I had just lost my ID yesterday, I asked if there was a workaround and they flat out said no. I was shopping af trader joes and went to this location just to see what would happen, as soon as I walked in I was greeted by Austin, Luis, and Martina. They were very down to esrth people, we were cracking jokes. Felt like a very friendly environment. They worked around me having no ID, they immediately knew how to set me up to where I could email my ID fromt and back and I walked out with the Beyond Deal and a new iphone 17 Pro Max. These guys are excellent salespeople, finding people like this is ANY customer service field is hard, Ever since covid, everyone just kinda blows off customers. Really appreciate this team.

Lequawrence was THE BEST customer service representative I have had the pleasure to interact with…read morein the last 20 years!!!! He was knowledgeable, attentive, clear, helpful, courteous, and very, very pleasant. He solved an issue that had been ongoing and completely mind-bogglingly confusing for 3+ months.

Gabby went absolutely above and beyond for me. Her customer service was absolutely stellar. She was…read moreable to make amazing recommendations for me and send me home truly happy with what we picked out together for my phone. She was also able to take care of my screen protector replacement quickly and did a perfect application on the new one! I got a super great deal too.

Loved Marquis's customer service--he did an outstanding job. He was incredibly informative while…read morekeeping everything short and simple. A genuinely great guy who truly looks out for your best interests. Highly recommend!

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

Store manager, Mercedes, demonstrated excellent customer service. She took care of exactly what I…read moreneeded. I will go back to this store if I decide to join T-Mobile in the future.

I came for T-Life Tuesday blanket reward. The staff was so friendly even I did not 'buy' anything!…read more I would definitely come to this store! Very organized and well maintained. Location was prime too. Only issue was sometimes parking is difficult. If you do not mind a min walk, there are much more parking spots near BJs or Target.

My iPhone 15 Pro charger port got clogged with random junk & it wasn't fitting securely. And the…read moreman managed to fix it within 10 minutes and my phone was completely fine! Very professional customer service & a friendly person. Definitely will recommend my friends to come here as well if they ever need any repairs on their phones. Thanks a ton!!

I was able to call and get excellent customer service right away. They understood the need and…read morewe're able to help us quickly.