I went to this location twice and experienced horrible customer service. The first time was to upgrade my phone. I made an appointment and had to wait nearly an hour to be helped. When I arrived there was only one person working and he was helping someone else. Then a second employee arrived and saw the customer that didn't have an appointment before me. I had to return my phone 30 days later and so I called to see if I could make an appointment and they said no just walk in to drop it off. I attempted to drop in but there was only one person working and helping someone else, so I couldn't interrupt. I had somewhere else to be so I left and came back later and experienced the same thing. When I walked in I wasn't even acknowledged by the staff member. I never leave yelp reviews, but my experience was so exceptionally horrendous that I felt it necessary to share. I've never experienced such a horrible phone retailer and do not recommend this place whatsoever. read more

My mother went to upgrade her iPhone 10. After two hours, they were unable to get her a trade in value of any kind, so we left. She then went to Verizon in Dublin, only to find out that they had disabled her SIM card, put a new phone on her bill (that they didn't provide or even open the box) and also added Hulu to her plan. Absolutely criminal, beware. read more

Needed a new Verizon phone and upgrade credit was available. 7/3/25 went into the "Verizon" store in Pleasanton. Kevin S. reviewed our account and saw that I also had a line available for an upgrade. Upgraded and set up the two phones - was charged $40 each set up. Kevin said he will throw in a FREE wall charger. Also sold us Verizon internet at $35 / month. Turns out the FREE charger was billed at $36, the $35 internet was $55, one of the phones was never set up on Verizon's network and took us 1 hr 20 minutes with customer service. Turns out my old phone had a $155 pay off but Kevin said would be no charge and I could keep the phone. Most importantly, this location is not a Verizon store but is a Verizon retailer called Russell Cellular and a true Verizon store cannot help me to straighten this out. Went back and the Mgr said he would credit back the $36 charger and $40 set up fee - but hasn't happened a month later. Go to the real Verizon store in Dublin by Whole Foods. "Shady Business Practices and Aggressive Sales: Some authorized retailers might engage in questionable practices, including using aggressive sales tactics, making exaggerated claims about products or services, and even attempting to sell customers unnecessary features or plans. There are also cases of some stores attempting to sell pre-owned phones as new. These practices are often driven by commission structures and sales quotas, says the Communications Workers of America Union." read more

first don't be fooled by the Verizon sign on the building! I was informed today the the only employee in there...(she was new and could not help me) but.... all I wanted was a print out of my bill.... again, she informed me that they were not Verizon... but Russell Cellular.... what a waste to have driven across town for that kind of service... or should I say no service! If they do not have anyone that is available to help... don't just say I'm new! lock your door and wait until you have a staff person that can help. it is at 6654 Koll Center Parkway. Don't waste your time there read more

I want to start by saying it was NOT Kevin that I received bad service from. When i went on Monday the person there was not giving me good information and really did not have time for me. KEVIN IS THE ONE THAT GOT MY PHONE BACK FOR ME AND WAS A VERY GREAT HELP AND VERY POLITE. read more

Was ripped off for a service I did not receive. Was lied to about what my month bill would be. A terrible experience that I would not recommend to my enemy read more

BEWARE!!! Do NOT and I repeat Do Not order a phone from here ever. They have up charged our bill so many times selling iPads and attaching lines to us and Verizon can't help us because it's owned by Russell Cellular. This has been an absolute nightmare dealing with them. Mohamed sold us 2 phones, a watch and a tablet in which we haven't received any money back at all in rebates like he sold us. This business needs to be reported to the Better Business Bureau. Russell Cellular hasn't helped at all. read more

I was in town to get my dad a cell phone and in a hurry. This store did not have the phone I wanted in stock yet Tawnya told me where I could get it and to come back to set it up. I was able to get the phone and bring it back quickly so Tawnya set it up for me perfectly and was fast. I am extremely pleased with Tawnya's above and beyond service and now my dad has a service provider (Verizon) we know will work and have signal. Tawnya is a major asset to this store! read more

Went to this store 2 months ago, the manager Mohamed helped me. He was busy as he was the only one working. Anyways I traded in my device , 2 weeks later Verizon said they never received my old device . Called customer service they had to review camera footage to determine that I did in fact leave my phone. The trade in value at the time was $830 my phone was in great condition. 8 weeks of going back and forth with them, they said they can only give me partial the trade in value because that is what the "manager wrote" the manager reached out to me on his personal number saying he would make it right "I give you my word" now I'm stuck with an increased phone bill. Horrible experience, horrible service. AVOID going here read more

I waited two hours for someone to help me. They had one employee. I was picking up a new iPhone that I had ordered. During the setup process they did something that caused the phone to stop working and they couldn't fix it. It was at the point in the process where they had already transferred the data off my old phone so I couldn't use my old phone. I was told that I needed to go the Apple to fix the new phone I just bought from them. I left their store with no working phone! Do not use these guys! Find a real Verizon store not this independent store. 2 1/2 hrs of my life wasted! read more

This is an Authorized Verizon Retailer. This was a Verizon Store operated by an independent under a franchise arrangement. This store also carries other brands of cell phones as well as Apple. Several months ago, my wife's older iPhone started to have charging problems. This meant that it needed to be replaced. I got my Android Samsung Note 10 from this store so it was a natural for me to go there first. That's when I discovered that it was now Russell Celluar. Anyway, this is a short review to advise folks that Verizon service/products are alive and well at this store under new management. The change is really not noticeable. Signage, decor, layout, services and products are all the same as before. I was extremely pleased with the service I received from Mike Koshak. He patiently reviewed our situation and he quickly understood that my wife did not need much more than a basic cell phone. Therefore, he recommended the iPhone SE and that was fine. He took really good care of us and was happy to set up the new iPhone for my wife and went over the changes in this upgrade. He loaded the existing apps, files and contacts info into the new phone. This did not take very long and we were on our way in a short time. Bottom line, the service and proficiency we received from Mike was outstanding. If you need some service or to upgrade your old unit, see Mike! I'm sorry it took me so long to post this. Jim read more

I just started my service with Verizon for one week. Got my first bill and they charge me $35 for an One time "activation fee." I paid for this in the store $35 which They claim it's a One time "set up fee" OMG so smart Verizon. The ladies that works there were nice with good service but did not clearly spell out I'll be hit with another $35 fee. Overall just not a honest business model. Feels so sad to see something like this read more

Never come here. The people that work here will tell you something then your bill goes up $100. Been going to the store 3 times now and no one will help me. Avoid!!!!! read more