I came for T-Life Tuesday blanket reward. The staff was so friendly even I did not 'buy' anything!…read more I would definitely come to this store! Very organized and well maintained. Location was prime too. Only issue was sometimes parking is difficult. If you do not mind a min walk, there are much more parking spots near BJs or Target.

The experience was 10/10. 10/10- Time was fast…read more10/10- Customer service was amazing 10/10- Knowledge of products and service is excellent 10/10- Solutions oriented with a careful approach 10/10- Updated with newest and latest offers. 10/10- Environment is clean 10/10- Staff is approachable and helpful. Definitely will come back again. Highly recommend this location. Amazing

I recently switched from AT&T to T- Mobile. I came to this…read moreparticular location to get the iPhone 17 for all 5 of our family member lines. The main reason being our AT&T bill became increasingly higher. We walked in and no customers except us and like 1 other group. The process took about 45 min. in store, the 5 phones came in 2 business days to our house. We took them to the store again and the data transfer we did at home with the E- SIMS. It didn't taken long to get back up and running with our new cell service provider T- Mobile. My phone took about 35 min . iPhone 17 be has better battery longer charges fast , a 6.3 inches screen ,256 gb memory and a little faster. The employees here were helpful and were not rude or anything . With money still owed from my old 16 pro max I was given the advice to put it up for sale on Facebook marketplace for $700-800 but it could fetch more if sold overseas once its data wiped. This location is close to SPROUTS and GameStop.

I review on a few platforms so forgive me if this review sounds…read more Oh man I LOVE MY T-MOBIL IN CROW CANYON!! I initially had signed up for data (for a tablet) last night but I couldn't get it to work. Next morning I came in to T-Mobil anticipating to be there all day and frustrated for some unforeseen problem. One employee was already helping a customer and another was next in line. I noticed she was solo so I was a bit worried that I might be there the whole day. Turns out she is a pro! I couldnt t help but hear the issues of the other customers and they seem like pretty technical stuff. She seem to work through all the issues and with a great attitude ihave to say. Personally i wouldn't want to work solo with possibly frustrated customers in line (especially at a retail phone store)! But ihave to say, she was in control and on top of it all. Anyway, based on my experience that day I actually jumped ship from my old carrier and left the T-Mobil store today with unlimited data on my ipad and now a new phone with unlimited data. I'm very satisfied and will always give credit where credit is due And today i give it all to Mia and T-Mobile. Thank you.

Another great customer experience today with Angelo. I was helped with exactly what I needed I'm…read moreso glad this store is right here in Livermore and open on Sundays.

We visited the Xfinity store in Livermore on Friday to purchase new phones, and we wanted to…read morerecognize the outstanding service we received. The entire staff was friendly, helpful and very knowledgeable. Jason was our salesman, and he was incredibly helpful, patient and knowledgeable. He took the time to explain everything clearly and made sure we felt comfortable with our decisions. At the end of the transaction, Devin, the manager, also stepped in to assist and made sure everything was completed smoothly. Both Jason and Devin were professional, friendly and truly focused on customer care. When I asked Devin if he could put the face protectors on our two phones he didn't hesitate a second. He said absolutely and did a perfect job which is one job we could never do properly and he was an expert at it! It was such a positive experience from start to finish and we couldn't recommend them more for your mobile phone needs!

"I had a great experience here. The representative was very patient, knowledgeable, and friendly…read more She helped me with everything I needed from start to finish. Excellent customer service!"

Such shady business practices and its asians taking advantage of other asians. They lure you in…read morewith promotions and when things go wrong and you want a refund or something, they don't go by the receipts they printed out for you. My mom bought two cases and wanted to return two cases but they wouldn't give back the full amount saying that she read it wrong when clearly the receipt broke down the individual costs. This place should just shut down, shady business practices and people taking advantage of the elderly, avoid!!

I spent over $200 to get my iPhone X Max screen repaired at this place. After getting my phone…read moreback, the new screen was significantly brighter compared to the original screen (something I was going to overlook) and the new screen would not "wake up" or respond if I tapped it. 5 weeks after getting the phone repaired, I noticed a discoloration in the screen in the top right corner, and now, 6 weeks later, the screen has a long crack down the middle even though I never dropped it. After reading reviews, it looks like going back to have them fix these issues is pointless, despite the 90 day guarantee, and I certainly don't want to be accused of doing this damage myself when that isn't the case at all. Save yourself the hassle and pay the extra $100 at Apple.

Do not ever shop here! If you do, back up your device first. I went here to ask about a battery and…read morecharging port replacement, and if it could be done on an S7 which was an older phone. I didn't authorize anything, just asked. I was told I would need to call and order in the parts. No offer from the associate to order the parts for me right then and there. Tajar plugged my phone into the charger to see if the issue was as I described, which he did not need to do. I noticed he was holding the phone in an odd way and walked off to discover that my phone was booting in maintenance mode. I panicked and went back asking why my phone saying it is erasing all data, knowing it was performing a factory reset and there was nothing that could be done to reverse it. He claimed no responsibility, was extremely rude and unhelpful, claiming that a phone cannot be reset without unlocking. Unfortunately Galaxy S7 can easily and quickly be factory reset by holding down the up volume and home button keys for about 10 seconds. It is just about impossible to do this by accident, as you have to hold them down hard. Lost 2 years of data. Ended up bringing mall security into things, filing a complaint with the mall about the shop, and will be forwarding the report to Cellairis HQ. The associate there is an absolute clown with no concern for customers or value for their property.

I've been with metro 15yrs now. Today I was having phone issues. And Laura and her co worker went…read moreabove and beyond to help me! Not only were they so efficient, they both couldn't have been nicer! I'm so impressed with the service I received! Great job! I'm very appreciative for all you both did today to help. 2 huge assets to a good company!!

"Fantastic Service, as Usual."…read more We've been customers of Metro PCS for many years. We have three lines with the company, and am very happy with the service we have received. Whenever I have questions of any kind, they are quite helpful. They are very patient with me, and hardly ever make fun of me. They did not laugh too hard when when I brought in my five year old phone to upgrade. Today, I had some technical questions on the use of my new A21 Samsung Galaxy phone. For example, I did not know how to stop the phone from dimming whenever I made a call. The answer was so simple, I felt silly. There is a sensor on the phone, and when you hold it near your head, the dimming stops. It's a pleasure to patronize this store. Honestly, I don't know how you could do any better. When I went in, five separate employees jumped up to help me. This is absolutely true--I am not making this up. They were not trying to pressure me to buy anything--they just wanted to help. That's what I call great service The nice people answered my questions quite readily. Next time, I will come up with tougher questions to try to stump them.

Terrific business for TVs and sound systems. Solid selection and they always have great deals well…read morebelow Best Buy & Costco prices for the better systems. I've purchased multiple TVs for myself, family and friends over the years, but my most recent experience was exceptional. I purchased one of the highest rated, modern 77" TVs and needed it shipped to my home near Brentwood/ Stockton, and they offered it. I also wanted professional wall mounting (with no cables showing) and they offered that too. TLDR; The TV is spectacular, even with my highest standards. The price was reasonable. Service was excellent. Shipping was handled via their installer Brandon McKinney, who was absolutely exceptional. Ultra professional and gave me an installation that exceeded my expectations. He recognized my equipment and set everything up so I was rolling before he left my home. Top notch experience from store to home. I couldn't be more satisfied. If you're looking for a great TV, Video Only is the best source in the Bay Area.

Went in last night to look at new TV I had a 13 year old 50" flat screen and since I ditched my…read morecable it was all but useless. Was looking at 72"-75" smart tv's. Walked in guy walked up asked a few questions like how big what use what quality and budget. We talked a few options and ultimately settled on the Samsung QN70F 75" QLED with mini LED. Got home put it on the wall went through start up process which is wonky cause i didn't want to make a Samsung account but just used my Gmail Google account and it was great. YouTube l searched and loaded super fast! So far really happy with help and product. It was actually cheaper than Costco which was an added bonus.

These people will cheat you on whatever you buy. If you pay cash for goods or services they will…read morepurposely not give you back correct change. They will give you a receipt for the correct amount but never ever give you back correct change owed. Ever. Avoid Avoid Avoid. Taking my business elsewhere. The owner should know better but he consistently short changes every time. Ridiculous to think he feels he can hold your money as he sees fit despite the amount you paid on the receipt. Done.

Very easy and smooth transaction would do business with them again . My box was to big for my item…read moreI was shipping the lady cut the box and helped me save $50 from the original quote thank you again