Update, this company decided to do the right thing and came out and warranty serviced our system at…read moreno charge. They were able to fix the issue which turned out to be a known issue and everything is working properly now

Used their web form to request information. They called the next day to set up an appointment the…read morefollowing week. Two days before I got an email to confirm which I did. On day of the appointment they didn't show up. Got an email next day saying they didn't have my phone number and had address as 56XX not the correct 66XX. Attempted to blame me. They coulda saved this with a sincere apology, instead they wanted yo blame me for their errors. Looks like I have to take my chances with someone else.

I cannot really comment on the plumbing prowess of this company, as they simply replaced a plug-in…read moresubpump at my house, but I can let you know that they charged me $953.75 for this job. The pump cost $150, so according to my rudimentary calculation, they charged me over $800 for about 20 minutes of work. You might want to go with a company that charges $150-200/hr, which is industry standard for the Spokane area, rather than these guys. Receipts are attached.

I am very happy with Division one plumbing! I called and was able to get them to my house same day…read more Dave and Terrin were kind, quick, and fixed a problem we had been having for months no problem. I would definitely recommend them for all your plumbing needs! 10/10

Yo, Taylor pulled up on the scene like he just hopped outta a lowrider in South Central with a…read moretoolbox full of platinum hits. We had a unit colder than a diss track--no hot water, tenants lookin' stressed, vibes all bad. My man took one look at the situation and said, "Say less." No cap, he went straight to work. No duckin', no weavin', just straight bars and pipe wizardry. Before long, the water heater was back droppin' heat harder than a summer block party. Taylor got that real get-it-done energy. Dude treats plumbing problems like rap battles--he shows up, handles the competition, and leaves with the W. His confidence is smoother than a G-funk bass line, and his work is tighter than a freshly laid beat. If plumbers had mixtapes, I'd be bumpin' "Hot Water Chronicles Vol. 1" all summer long. Much love to Taylor for keeping the hot water flowing and the residents from taking ice-bucket showers. Homie earned every one of these five stars. Straight fire. Would book again.

Easy to make appointment, Edward Baca was there right on time, totally friendly, my plumbing issues…read morewere fixed at a fair price. Easy. I will definitely use this company again.

It will be so clear once you read this review how I feel about the professionals at the most…read moreadvanced, knowledgeable, and trusted water service company in the Spokane region! The team beginning with the entire company staff an DRE the delivery expert, the best of the best--EVERYDAY, ALL THE TIME. I would recommend Primo to everyone from corporation, residential to commercial. They are the A-Team for sure. So, if you are looking for an all-around great water company for your needs, look no further, you can't go wrong with my pick: The Primo Water Service Company, AND THE ENTIRE A-TEAM are a team of experts you can count on! Everything, Primo Brands Water/Crystal Springs Water--clean, cool drinking water! Dg Garcia Big Trout Condo Association Happy Homeowner

Worse service! They keep delaying order and keep calling…read morethat delivery is tomorrow keep bottles out. When you call customer service; all to get is a prepped answer. No accountability, no compassion, no local office contact, no supervisors and no timely resolution. Now, its the limit I will be suing them and filing a complain to BBB and Sec. of state and going to Small claims court

A week ago I had a new toilet installed in my bathroom. After the plumbers left, I noticed a leak…read morecoming from the toilet. I did not call the plumbers who installed the toilet, I called Michael to fix the leak. He came out and discovered the seal between the toilet tank and the toilet bowl was not secured properly and leaking. Michael tightened the bolts and fixed the leak. He went over the install and checked to see if there were other problems. He found a couple and recommended some repairs but since it was a Saturday and repairs were not urgent, I decided to wait on the fixes. I found Michael to be very professional explaining what he was doing and what needed to be done. It was quite a different experience from the plumbers who installed the toilet and who were in a hurry to finish the job and move on. I highly recommend Michael for all plumbing needs and by the way his rates are very reasonable. If you want your plumbing job done correctly, call My Guy Plumbing. If just want someone who may show up, call some else.

I bought a hot water tank and had it installed. He did great work. Explained info well…read more I called and asked him to get back to me about an estimate for some work. He never called back. I had some family issues and called about a year later. I reminded him that I called. I asked him to call me and set up an appointment. He never called back. I won't be calling again.

We had our old King water softener for 28 years and needless to say is was getting old and not…read morefunctioning well. We called King for an estimate on a new softener unit and the company sent Joe Cernik to install the unit. The unit joe suggested is just perfect for us and my husband doesn't have to put bags of salt in it weekly. Joe was very professional and he was very patient with us and explained everything. He also guaranteed that if there were any problems he would follow up with us personally. We really appreciate Joe and all his hard work. Thank you King Soft water and thank you Joe. Auleen Duffy

Our entire family, which includes three houses, have ordered water softener salt from King Soft…read moreWater. They are always punctual, in fact many times early, and help us separate the order into three deliveries for each individual family. For the convenience of the delivery, reasonable cost and friendly drivers, we will not go anywhere else to buy our product. Thank you King Soft Water.

I detest writing bad reviews, but our brand new Culligan Water Softener was installed by their…read moretechnician on 8/24/20. Three weeks later Mike Brown, both a sales rep and technician, did a salt use check for us. He discovered the softener had not been hooked up to the cold water pipes for the bathrooms and recommended we hire a plumber to have that corrected. I didn't think that was right, that we should have to pay for their mistake. One month later I saw Mike again and kindly suggested Culligan finish the job. He said he'd look into it. Three or so weeks later I called and left a voicemail which he never returned. Except for Thanksgiving week, I began calling about every 10 days. It is now December, and although the last time we spoke he said he'd get back to me either that day or the next, having either the installer finish the job or he would do it himself since he has the tools in the back of his truck. Notta. No word, no call, no communications at all. I left him a voicemail this morning. We are having our bathroom redone next week and really don't want the calcium etc to damage the new hardware. I've been telling him this all along, and now the time has come. I'm really sad it has come to this, but I think 2+ months is long enough. $3,102 and I should have to hire my own plumber? ****UPDATE*** Well, I did indeed report to the BBB, and the next day I got a response. I also got a better number to contact, not the usual Customer Service number, and a few days later the technician (a different one) finished the job. Totally worth it, and I can feel the difference already.

I have reverse osmosis and I had a monthly payment for 24mo. They knew I wanted to cancel it after…read moremy contract. I made an appointment to get my filters changed and told the lady I wanted to cancel after my filters are changed. Nobody told me that you have to give a 30 day notice. So they're charging me another month when it should've been done with. I'm very disappointed with their customer service and would definitely not recommend them.