Galaxy Draperies has an excellent staff. All of the people sent out were top notch. They were professional and knowledgeable. Their customer service is excellent. Response time is very fast. Eager to help. I highly recommend them. read more

Darryl came on time and was very polite and very professional. He fixed my Sunsetters Awning in less than 5 min! He had the magic touch! Thank you Darryl for taking care of us! We now can enjoy our awning without having to crank it open manually. read more

Ultimately, the people are what stood out. The product can be purchased elsewhere, but the customer service was very good.

Great service from start to finish. Consultation was smooth and professional. She took her time with us and helped us with selections. Installation was on time and done professionally. Alfredo and Darrell were kind and courteous and left the job spotless. We're very happy and would highly recommend! read more

Great service from beginning to end. Everything went very fast and smoothly. John and Josue installed our blinds very quickly, and with extremely professional knowledge and customer service. Brittany was our design consultant, and she was amazing as well. Very knowledgeable and patient. We received our custom blinds, from consultation to installation in less than 3 weeks. Great quality and value for the price. Excellent customer service! read more

Mario, Josue, and Darrell were punctual, courteous and efficient. Despite the highs winds during the installation of my Sunsetter awning, they did an expedient and professional job. Explanations were clear not requiring much in the way of follow up questions. read more

Alfredo did an incredible job with installation of our gorgeous window treatments. What a great guy. He is so nice and professional and clearly takes pride in his craft. I'd recommend Alfredo and the folks at Galaxy to anyone, anytime. We will be using them again for our next project! read more

Darrel and Alfredo, Galaxy installers, are superior consumate professionals. Not only did they do a perfect job of installing my new beautiful skylight cover, they are so clean & perfect. Galaxy has proved to be a great company throughout the process & I get a Costco Shop Card & $100 for referral. Win/win for a very satisfied customer. read more

The whole install went well. Alfredo got there at the slated time and completed the job in the time window they gave us. The window looks perfect. Alfredo was very nice and very professional. Highly recommend. read more

Great service! The installers are professional, knowledgeable and friendly. Arrived on time, completed the work efficiently and effectively and cleaned up the work area afterwards. read more

Wow! The entire process has been great...from the initial presentation with Sara, to the installation with Hutch, our blinds look great! Not a big order, but we wanted to do it right! Hutch was on time, clean (he took off his shoes, as we don't wear shoes inside!) picked up his things as he did the install, efficient work (the most 15 minutes)! Will order again with Galaxy when we need window coverings!! read more

Galaxy Draperies - New window coverings - Shades & Blinds Near Me - Simi Valley, California

We ordered window coverings from Galaxy Draperies. The process from design to installation was seamless and our installer Antonio Hutchison was meticulous. It was a great experience all around! read more

The guys, Josue & Mario, installers, just left and boy did they do a terrific job! We spent more time on getting the placement perfect, and that was time really well spent! This thing hangs perfect, centered perfect, and proper clearance for the door! We purchased this thru Costco, made things really easy. Price was perfect! Thank you all! Patrick & Margie Sullivan read more

The product was nice and the installer did a great job on a clean install and he was professional as he kept his workspace clean and was easy to interact with. read more

I bought a beautiful and very expensive set of automatic blinds about 3 years ago. Predictably, they worked perfectly yntil after the warranty expired. Every time I needed an adjustment or repair, I had to pay $250 in advance for the technician to come, no matter how minor the issue. Obviously, that adds up quickly. Also, to inquire about service or delivery or anything other than sales, you have to deal with different people in different departments, and for some reason that has felt very impersonal and sometimes frustrating. They encourage communicating by text, but there are often long intervals before you get a response--even in the middle of one conversation. In sum, I feel the blinds are lovely, but the business model and customer care leaves a lot to be desired. read more

We had faux wood blinds from Galaxy (Graber through Costco) installed. Our Galaxy service was great. The quality is very good. We had to wait for them to be available but it was worth it. The installation was done meticulously without any hiccups despite our 1940s lathe and plaster walls. read more

We had to replace our cellular shades after the Eaton fire. I found Galaxy through Costco. Everything went well. I appreciated Shirley coming to my home and showing me colors and measuring to get shades that are good and look good. Customer service, Stella , is excellent easy to get a hold of them and schedule appointments the installers John and Darrell we're friendly and very knowledgeable. I highly recommend Galaxy Draperies read more

Excellent quality and seamless installation. Well worth the cost. Everything exactly as promised.

Very pleasant experience working with Galaxy in getting new skylight shades. Thorough, great communication, & fair price. The installer Alfredo was very courteous, professional, & did a great job! I would definitely recommend them. read more

Excellent product and outstanding customer service! Went through Costco for motorized shades. Very very happy with the experience. Galaxy Draperies had a wide selection of choices across a range of price points. Angelique, the designer who met with me, was very prepared for the appointment and had excellent suggestions. Once the order was placed the commutation by Stella and Bri was excellent. They under promised and over delivered -- the shades were ready weeks ahead of schedule. Evan the installer is really really good! Very nice, knows his stuff, left zero dust or debris with the install and gave us a great hands on demo on how to work the shades. I HIGHLY recommend this company and especially these people to anyone needing drapes, blinds or shades. Total 5-star experience! read more

Galaxy Draperies - Motorized shades - Shades & Blinds Near Me - Simi Valley, California

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Niles was very informative, not too pushy, with great listening skills. We went forward in purchasing our shutters because of the quality of the shutters. read more

Today we had a service call to fix a problem with new installed draperies. Antonio (aka Hutch) showed up with a smile on his face and cheerful demeanor. He removed his shoes before entering our home. He asked and listened to the problems we experienced and He quickly assessed the problem and began fixing it. After a period of time without functioning draperies, he had them working properly In no time. Antonio is an asset to Galaxy Draperies and if we ever need another service call, we are going to request only Antonio! read more

From Designer, Stella, to Installer John, excellent service and responsiveness. My living room looks so much more elevated!! As John was removing old hardware, he ran into stripped screws. He took the extra time to find the best solution to remove the old hardware. Very happy he did. I will recommend Galaxy Draperies to anyone who asks and the Costco window treatment program. read more

We found them through Costco and were so happy with the customer care we received as well as the quality and efficient install!

Jeannie, the estimator, was thoroughly delightful, thorough and thoughtful with great suggestions.

Galaxy Draperies is an exceptional company to work with! From meeting with Rihaun, whose valuable input helped me choose my beautiful blinds within my budget, to Carol who thoughtfully kept me informed and up to date with the process, to Darrell, who installed them so perfectly and professionally, and everyone in between, I am absolutely ecstatic with the outcome! read more

Good communication, excellent service, great product. Installed within timeframe, no issues noted. read more

Galaxy Draperies - S curve vertical blinds. - Shades & Blinds Near Me - Simi Valley, California

I'm adding 3 more stars to my former 1-star review as the Project Manager reached out to me in a timely manner with some solutions and an additional warranty that made the experience, in the end, better. The project manager is outstanding, I just think that things were just a bit off with my order, which I'll treat as a one-off situation. Fast-forward to a year later, the product is excellent, I've used it every single day other than on rainy days, since it was installed, and today I will be ordering 2 extra side privacy panels, in addition to the front one I have. read more

Galaxy Draperies - Using it as an outside office - Shades & Blinds Near Me - Simi Valley, California

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Great product...great price...great people! Stella and Carol made sure that everything Jackie assured us would happen happened. Antonio installed them and patiently made sure they not only looked great but worked perfectly. Great work from a great team!! read more

They have a great product and the installation was done very professionally. It had to be installed so it did not interfere with our Murphy bed or the cabinet door above the bed. read more

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Niles was an excellent salesman (I signed up!), very professional, knowledgeable and pleasant to work with. I ordered slatted shades. Evan was a great installer. He came out first to re-measure. Then he came out to install the blinds. He was on time, and very helpful dealing with placing the brackets so that the screens could be taken out and put back for window cleaning. Overall, a terrific experience! read more

Galaxy Draperies was great from Start to Finish and exceeded our expectations. My elderly parents needed automatic blinds. Bernadette came out to their home and walked them through all the options and materials step by step. She made the order process so easy for them. They really enjoyed her lovely personality. Stella from scheduling took over coordinating every visit thereafter and was a great communicator. Alfredo came out to their home to take the measurements for their order and was very kind, professional and personable as well. He went over all the details and specifications to make sure they were getting exactly what they wanted. Their new lovely automatic roller blinds were installed by Antonio. They love their new beautiful blinds and they absolutely raved about Antonio. He was so patient and kind. He worked through setting things up for them so they not only could control the blinds via remote control, but also through their Alexa via voice commands. I live out of the country and my parents are not technical. He worked with me via the phone to get the required app downloaded on my parent's phone so they could get the Alexa connection working. This was so incredibly helpful and he was so patient and generous with this time. But then, Antonio went ABOVE AND BEYOND.... when I mentioned my dad's hearing aids had lost the bluetooth connection to the TV, he even sorted that out for them. What a wonderful, kind man. My parents were soooooo happy! Thank you to the great team at Galaxy Draperies. We are very grateful and enjoyed working with you. read more

The Roman shades I ordered were very nice and installation was good. However, I was promised a 15% Costco shop card. i ordered right away and was given a 10% shop card. Galaxy says the 15 % offer had expired but there was no date mentioned by them and i did not like the bait and switch tactic to get business. Costco should reevaluate doing business with Galaxy Draperies Since it does not live up to their transparent and honest business model. read more

I am happy with the product and installation. Anthony who did the installation was Very professional, friendly and neat. After installing the product , he explained to me how to operate it and made sure everything working as it should. Would highly recommend This company, which i found through costco. Thank you. read more

Galaxy Draperies - Shades & Blinds Near Me - Simi Valley, California

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If you want to increase the value of your home, call Galaxy. Their team is the best in the business. One of the founders did the design and he has amazing taste. That experience was only bested by Antonio, who did the install and my place now looks and feels like a million bucks! Beyond highly recommend! Oh, and I git a big FAT discount and credit at COSTCO as they are a key partner - Wow! Thank you!! read more

Everything went well! Antonio arrived on time actually even a little early. He was neat pleasant efficient. He took his time doing the jar right. I couldn't have been more pleased with him. read more

From stat to finish, the whole experience was fantastic. At all stages of the project, I was kept informed periodically. Appointment times were convenient and the installer was professional and efficient. Would definitely recommend to a friend. read more

Using the Costco program they were very professional. Someone came out originally to help me style and decide. She was knowledgeable, price conscious and patient. She explained how the program worked and various payment options and helped me get the contract and scheduled. The installer came to measure and ultimately install a few weeks later. It was streamlined and full service. Yes it took time but that's expected for a custom product. It definitely looks more modern! I did check with another competitor and the price was similar but they couldn't do skylights--appreciated galaxy was a one stop shop for this project. read more

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Window shade treatments look great, just what we had in mind. Salesman and Antonio, the installer were terrific. Definitely recommend Galaxy. read more

The design process was easy, the communication excellent and the installation perfect! I love my new shades! read more

Galaxy Draperies - 2 roller shades over 4 windows. The intent was privacy when needed but no impediment of the view otherwise. - Shades & Blinds Near Me - Simi Valley, California

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