I'm a first-time client & the staff including Desi, Soriya & Dr. Palmer were friendly & very…read morehelpful with my dog, Scout. Had a limited budget so they prioritized the essential treatments needed for his skin allergies & fleas & he's already doing much better. Thank you!!

Never take your pet to this place! I was proscribed ear medication for my dogs ear infection from…read morethe veterinarian. That medication made my dog go deaf. They had no idea what happened or what went wrong. I was told to wait and they'll call me with more information. 2 1/2 weeks went by before I heard anything from them. I called multiple times to get information about what the next step is. By call #3 I was already pretty upset about being left in the dark without any information. I may have been a little stern but respectful in what I said but the Vet techs took it as disrespect and with that being said the Veterinarian decided to withhold information Regarding on what the next steps should be for my dog. Completely unacceptable and unprofessional! the Vet techs are completely incompetent it's a horrible place to take your dog! Find someone else!!

I can't say enough wonderful things about Modern Animal, especially Dr. Ginsburg. She has cared for…read moreall three of our dogs--each with different sizes, breeds, and personalities--and treats every one of them with genuine kindness, patience, and compassion. She takes the time to explain everything, and it's clear how much she truly cares. Our dogs are completely relaxed with her, which says everything. The entire Modern Animal team has been exceptional, and we couldn't imagine trusting anyone else with our pups' care. They've earned our loyalty for life. Highly recommend!

This is a very clean and sanitized place, the staff and doctors are great. This is the place to…read morecome.

Losing a pet is an incredibly heartbreaking experience, but I cannot thank Dr. Gamez enough for the…read moreway he supported us during such a difficult time. Yesterday we had to make the painful decision to put our dog down, and Dr. Gamez turned a devastating situation into one filled with peace and dignity. From the moment we walked in, he was exceptionally understanding, empathetic, and comforting. He navigated the entire process with a level of kindness and professionalism that truly set us at ease. He provided his expert medical advice with genuine care, ensuring we felt confident and supported in our decision. Even in the midst of our grief, Dr. Gamez was a light of positivity. He treated our dog--and our family--with the utmost respect. If you are looking for a veterinarian who combines expert knowledge with a truly compassionate soul, I cannot recommend Dr. Gamez and this hospital enough. Thank you for making a "hardest day" just a little bit easier.

I wouldn't recommend this business. The staff is extremely rude. LOOK AT THE LOW STAR…read moreRATING.THERE'S A REASON FOR THAT. I spoke to a woman named Bianca and my dog is a regular patient there. I told her the name of my dog and my last name and then she asked me the same question that I just gave her the information for. Then I repeated it. Because obviously she wasn't listening. Then I told her that my dog still has an ear infection in the right ear. Then she asks which ear is it? Is it both ears or the right or the left?...... Seriously? You can't pay attention? You know there's medication for that. ( I didn't tell her that but I mentioning it in this review that if she has some sort of an attention problem then she needs to take care of that so she can do her job whether it's through medication or whatever). If you can't do your job then you need to get a job elsewhere because if you are not able to pay any kind of attention. And unfortunately this is prevalent these days that people don't pay attention. I told her that I already told her which ear. And she became pretty nasty so I asked for the manager. And the manager was pretty nasty as well. Very disrespectful. Listen if you can't handle the stress at your job and you're taking it out on innocent people, maybe you need to get another job. Maybe at a garden center or cherry picking... Maybe cleaning toilets would be more meditative. So I'm never going to take my dog back. These people don't know what they're doing and are rude about it. I wouldn't recommend this place at all.

We brought our dog to this facility several times before he passed away unexpectedly last summer…read more Without fail, the staff was welcoming, kind, and extremely competent. I just tried to drop off some old towels and learned that the facility is closing. This is truly a loss for the community. ..Thank you for the excellent care that you provided. We will miss you..

Closed!! Not sure for how long but we were waiting for it to open Saturday morning only to find out…read moreit was temporarily closed.

I have been bringing my dog to Modern Animal Playa Vista since it opened, and I've had a…read moreconsistently positive experience here. I primarily go to Modern Animal for routine care and minor concerns. The space is clean and organized. The waiting area is small, but there are two sides so it is possible to keep distance between us and other pets. Our wait time is usually pretty minimal. Tech appointments tend to be very fast. The nurses and vets always ask if they can give my dog treats to make him feel more comfortable, and with my permission they will do so. I really like this about them - I think it really helps my dog feel more comfortable there. They communicate clearly and answer all the questions I come in with. I like the team at this location. They are kind and knowledgeable. I try to see the same doctors if available. It's not as personal as going to 1 specific veterinarian, but it works. Modern Animal as a service overall works really well for me. I like the app, the ease of making appointments and the chat communication. I feel like the membership fee ends up paying for itself if we go in 2-3 times in a year - it also allows us to go in as needed without the stress of additional exam fees. I also like the documentation and the access we have to all of it. The individual services/treatments, which are separate costs from the membership, are more expensive than what I've seen at other places. However, it has been worth the cost for me.

First visit to Playa Vista Modern Animal was OUTSTANDING! I changed veterinary practices because…read morethe one that I had been taking my 9 year old Rottweiler to for four years had changed. They took my dog away to a back room and asked me to muzzle her. She shakes nervously when she's there so Modern Animal was a delight. The doctor, who had an assistant to aid her, examined her and discussed her condition with me while recording everything. She had a tool to measure lipomas that I hadn't seen before at the previous vet who said they should just monitor them. We went outside to videotape her gate to determine which leg was causing a limp. Diagnosis was made and future plans and directions were given to me and my questions were answered. Visit info is available to view on their app. My dog was SMILING by the end of the exam, loving all the attention! HIGHLY RECOMMEND!!!!

Dr. Rosnick helped us 3 times with euthanasia. He is very…read morekind, supportive, and professional. During these very heavy and hard times, he is always available and caring.

Dr Rosnick came to my house and helped us in a difficult time. Gentle and compassionate made the…read morewhole process easier. Explained everything ahead of time. Highly recommend. This is the second time. Five stars

We have been long-time customers of Dr May. She's worked on 4 of our animals at home (regular…read morecheckups and dental) -- yesterday was our first time doing surgery in the clinic she uses (fat mass removed and dental with several teeth removed). Nice spot, a friendly staff and Newberry Park is a very nice place to spend the day. We were there about 8 hours because we didn't want to drive back and forth -- but I wanted to just pop in and say -- if you are thinking about having Dr May do surgery -- do it! BTW - if you go to the newberry location for surgery -- try the pizza place and the old-fashioned ice cream place in the same shopping area.

Very unprofessional. Aggressive leading with vegan vet but has forgotten how to be human. Very…read morescattered, kirt, abrupt, no follow through, checking messages vs tending to pet during house call did not check with me prior to tooth extraction JUST TOLD ME WHAT SHE DID which is not what she claims. She claims to advise prior to extraction. Very defensive by nature so every responder is an unnecessary argumentative exchange....everything she told me she would do, all paperwork she sent not highly incongruent and again unprofessional. Tiptoeing walking on eggshells you name it miss use of Authority and the pet suffers as a result. Highly inhumane. What was once a very optimistic sigh of relief for a very nervous rescue could not be further from that situation at this point only found out after working with her. I already paid once for an after visit follow through for information. She should've followed through naturally on her own with. It's very disheartening to attempt to be reprimanded by your vet because of their unprofessionalism and lack of follow through and for me to be pointed out as difficult. All dialogue post initial visit should have been included in the initial visit or she should've stayed to follow through during that time. By no fault of my own, I continued to follow instructions and continue to believe and take her for her word. She talks over you and doesn't let you finish. She doesn't hear what you're saying or whatever you're saying she hears it incorrectly and lashes out at you. Very disappointed. I was very hopeful and very happy at one point. There are many other mobile vets in Los Angeles. Keep looking elsewhere. I'm a very compassionate, patient and kind and absolutely generous client. There is no reason for this behavior from any "professional."

We brought in our dog Winnie in twice to see Dr. Alina K. and we love how thorough and kind she is…read more She is always there for us and gives us options a, b, and c. The clinic is very clean and modern and staff are all great and sweet to our little Win, which is all we can ask for. This place is the best and we trust the team completely. Thank you to Dr. K for finally getting her diarrhea in check and managing her ear infection, our carpet thanks you!

I never thought I would be back to Palms & Paws, but I did give them a fair and honest rating of 3…read moreon my last review. I decided I would give them one more chance doing something I thought they could handle. My first rating of 3 was a gift. It means satisfactory. It was truthful and clear. This time we called and they said they could handle the issue, so we called today to make an appointment and they will not see us--I guess they don't like the truth. Now they have ever right to not like a review and instead of responding to it, to just try to erase that person, but that is rude and not wise. And they were so rude on the phone. We were shocked. They could have been decent and nicely said we did not care for your 3 stars on Yelp so we think it best not to see you. We would have said thank you and been on our way. So, they have no need to worry. We will never call them again, because I don't enjoy rude customer service and I really don't enjoy sure make an appointment and we call to do just that and someone answers who has no manners and is rude. Really bad business practice.