This is my local Game Stop, and I love it. Under new management, and they are super cool and friendly. I always purchase my Pokemon cards from here as well and have gotten great hits. Thank you so much for the great service and friendliness. read more

Genuinely the best experience I've ever had with at a GameStop. The two dudes working there, Josh and Nick, were amazing at customer service. I went with my 2 little cousins and they really made them smile. They recommended them to have sleeves to put their nicer cards in. Overall amazing experience. Give these dudes raises read more

GameStop - Pokémon Cards - Video Game Stores Near Me - Chino, California

My go to GameStop. The staff is always friendly, attentive, knowledgeable, and genuinely welcoming. A lot of GameStops and video game stores can make you feel like you're bothering them just by walking in.. but not here. I've never had a single bad experience with any employee. I come here for PSA submissions as well as buying, selling, and trading games, and the service has been 10/10 every time. The GameStop Grand location is always very tidy and organized. As well as always running cool clearance deals while also maintaining a healthy variety of items. This is exactly how a GameStop should be run! read more

My wife and I went in to exchange our old and purchase new Nintendo game consoles. The young man behind the counter was amazing in helping us purchase and transfer from old to new consoles. The process was easy, the store, super amazing. This store is definitely a gem. Thank you! read more

Went in today too trade in some games and had Josh and his staff help me out. They informed me of promotions and offers and were very kind in general. He and his team were helpful, and I would honestly be glad to go back to give them business. Keep up the good work. read more

I had a wonderful experience at GameStop Chino today. Let's just say there's a pretty popular gaming console that is in high demand and hard to find. I tried my luck to see if a restock order was coming in...and there was! Garland and Tori were so nice and helpful. They managed my expectations on timing, made no promises due to the high demand, but gave me a time window to check back. When I came back, Garland provided me with updated information. As I returned, he saw me outside and confirmed that the shipment arrived!! He walked me through different warranty options and also educated me on some additional high demand items that I could add to my list. This is all for my son's birthday next week and I can't thank Garland and Tori enough for their help and fantastic customer service. I'll have a VERY happy birthday boy next week!! read more

Great store. Clean. Orderly. The employees are very knowledgeable. Prices are competitive. Good selection. read more

Great customer service by the 3 young employees that helped me! Came with my kid to buy pokemon cards and they had a huge wall full of them (sometimes they sell out). One employee went beyond to add to my kids excitement the day we came and gave him a free pokemon card from his personal collection. My husband went another day and encountered an older employee who wasn't a nice, but I'll base this review off of my experience The store is also clean and organized. read more

One of the cleanest and best game stop stores ever with great AC and lots of amazing product and very friendly staff! They also do PSA grading for you! read more

GameStop - Jack pot - Video Game Stores Near Me - Chino, California

They never pick up the phone. I waited in line with my children for 1.5 hours for a switch 2 preorder. They handed out numbers at noon? No sign or notice. They are supposed to start at 3 pm . Called corporate hangs up. Shady company. Shady customer service, and credit card. Buyer beware! read more

For the past two years ive had bad experiences with gamestop, mostly to do with their employees. But this location at Chino Hills was different in a way that I didn't feel like I did something wrong or was being judged. Everyone there was exceptional including the manager. I've never had that type of experience since 2009. Although this location is further from me I don't mind the drive knowing that I'll be treated as a customer. This location is outstanding and the staff there are truly what makes this gamestop reputable. read more

It was free Pokémon promo day. And the worker on schedule had said " the promos were all gone . Check again Sunday . This was within 20 mins of opening This happens everytime . Why would we need to recheck Sunday if all the other gamestops had it for 2.21.25 . read more

I went to Game Stop in Chino Spectrum today and the guy was very rude his name was David I asked him for a Pokémon shirt and he was rude he not even check in his computer like the others guys do to see if it was available very racism , business are not doing good for employees been acting like assholes just because of the appearance of people . Is not the first time he acts like that is the same thing all the time when we go. 711676 David 9/23/2025 @ 1:24 read more

Me and my friends been going to this game stop since childhood. We bought a Pokémon backpack here . The game stop is small but the staff she was really nice . She made my day very sweet . My friends love getting figures and one piece. They use to have it in the other side and they move it to near the threading area . read more

Garland and Victoria rock they made my visit really awesome were super friendly and proficient with what to do and sold all the items at a reasonable price and most of what I brought in! Such a happy camper and didnt expect to find such great service at a game stop thanks guys! read more

Don't bother coming here during their hours of operations. I guess they just open at whatever time want. Got here 15 minutes before the posted opening time it is now 15 minutes past that time no answer on the phone but there is movement inside. Guess they don't want customers. read more

Garland, Dean, David, Victoria & James are great hard workers who have been helping me since day one; they were always helpful since day one & have helped me to grade my cards, find my games and anything else I have looked for. Thanks guys I'll definitely be back read more

Victoria Garland & Deen are as helpful as possible thank u guys so much for always being there for me and patient through it all I'll definitely be back and thank u for always supporting and helping me with my card journey !! read more

This GameStop has alot of selection and value of games. Service pretty good. Not too far away from chino