This company is violating several federal regulations. Do not purchase from them. They will do what they can to repo your car and resell it at a later time. They do not respond to requests for information or an amount to recover the vehicle. Their customer service number will disconnect you after 20 minutes on hold. My friend is going through a tough time with them. read more

making payments and enjoying my car since May 2020. May 2025 my husband called in the payment Ricardo took the payment and said Congratulations and discusses pink slip three weeks later at 2AM my doorbell is ringing and there is a man in fatigues claimed to have a court order to pick up my car. My husband said that's impossible and show the zero balance we asked to see the court order and he refused so then you can leave my property he just stood there we closed the door he's still just standing there then walks around my house with a flashlight in my windows My Husband says you're trespassing FINALLY he leaves but parked outside for hours. Next morning, were dealing with this and find out we do not owe this was the past due that is due for amount of $39.00. We could have paid but still wanted to address the weirdo we get a call from corporate who was frankly embarrassed and said 1 they do not do court orders and 2 it costs at least 3,000 for this process for $39.00 corporate waived the fee and said because this is the 2nd car purchased through Ganas they don't want to lose our business and what we were thinking about purchasing another car we said now, that our oldest is soon to be 16. We were told to check out what we like and let them know to get a deal going. It was Friday we see a car take down the details and made an appt with the dealership on Monday called corporate they said great they would send notice. We arrive for the appt the car is in the back and told was set on hold for us but management is saying who's so and so and wanted to get a deal going and were like wait a minute we were told the down payment details etc. would be sent by corporate they claimed this message was never received we called corporate and no answer we had $1,000 cash the dealership was asking $3,000 we said we needed to think about it they said they'd take $1,000 cash and the other $1,000 electronically and the last tacked on the payment and were pushy about it we were kind of iffy Thank GOD! cause next day we get a call from someone saying the car was sold Thursday in El Monte we said BS I sat in the car Friday in San Fernando and saw it Monday again in San Fernando and told was set aside for us the gentleman said no it was purchased by another party so had we obliged the dealer and went in on the deal we would be back at square 1 with someone at our door getting the car back that belongs to someone else. We call corporate and told yes the car was sold we expressed how bad record keeping is and how this could have been very bad selling us a car that belonged to someone else. He promised to find the same car right away and get a deal going we've called, text and received zero responseThis is a poor way to not have us take our business elsewhere or not lose our business after they claimed they did not want to lose us as customers. VERY alarming but 2 days after this review we get a call trying to get a deal going to again wait for follow thru when they say they'll call us back and don't During the waiting period the same car I was looking at that was sold I get a call from a lady at the dealership asking how I am liking my new car i told her you're asking how I'm liking a car I did not buy because it was sold to someone else? She says no this car is still available I hung up on her Finally I get the pink slip to my car and certificate for $ amount to purchase a new car. But was told earlier I need to put $3,000 down to buy a car while my certificate says no money down. I ignore this and get a call this past weekend again to pay $3,000 bring up the certificate clearly in writing says no money down and can walk out with a car I was looking at in the first place that is in the price range of the certificate but this person on the phone is SAYING otherwise. And now this is a 4th person calling and talking to us none of these employees communicate with one another and just pick up the phone and call without doing research and embarrassing themselves read more

She was so helpfull to get mi wife car and she was so happy for her weading gift. ....... ....... ....... ..... .... read more

I've been calling trying to pay my bill for the past few days and I can't get through to anybody. The phone phones are off and it tells us to make our payments as necessary and we're responsible for them yet. Where do we make the payments? How do we make the payments? This is really frustrating. read more

Anna was very sweet and patient help us as much as she can. I recommend you going to her.

what's the point of a phone number if you never amswer!! I'm trying to pay my bill since online it's showing some inaccuracies. I call and no one ever answers. It asks if I want to be called back and they never call back! This is so frustrating!! I have been calling for a week!! read more

Anna was great help , also David the manager help me out thanks for helping me grab a Tesla much appreciated

I personally wish I had done more research on this company before I got my car. When setting up my payments, the worker who helped me said I could split my monthly payment into TWO, so it will seem easier. LIED, they are CHARGING ME THE FULL AMOUNT TWICE A MONTH. When I asked them if I could go over once a month, they said my payment would go up?!! How about if I saw the price of my car note BEFORE even agreeing to do it twice a month? They also have really terrible customer service. read more

Best service ever. Anna Maria Felix. 100 % recommended. She help me with my purchase and I'm 100 % happy. Thank you Anna.

Hello Everyone Please please read the reviews here on GOOGLE REVIEWS is a bunch of fake people they probably paid to get "Good reviews" You gloomy get a good outcome going there at all they are nice to you from the start and ignore you after and if you reach out for help they give you attitude PLEASE read each one here and DO NO GO THERE read more

I worked with Anna on my purchase of a 2021 Kia Forte. Anna is the best she explains everything in detail about the contracts and agreements. very professional experience and will be referring my family members and friends to GANAS Auto thank you guys so much love my new car read more

DO NOT purchase a car here... these people are scammers and are running some kind of scheme... when I purchased a car from here back in March, I was led to believe that the car had no mechanical issues, and there was only one key... both red flags... I also drove the car with shot brakes which they didn't want to take care of, they rushed me into purchasing the vehicle which I now wish I would've just said fuck it, take it... So allow me to get to what happened, my car was stolen two days ago... the people who stole my car KNEW exactly where TWO trackers were on this car and they also stole it without braking the window and without it being suspicious enough for anyone to call the police... My cars two trackers were both disabled and there's no evidence that a car was stolen to begin with.. broken glass etc.. now I called this office and I was told by the worker that ONLY GANAS knows where these trackers are and that "if" there was an extra key this stores manager is the ONLY person who has that info... hmmm ok... I dig deeper and called Hyundai the makers of my car.. they said, that it's EXTREMELY odd that trackers were placed on my car (even with the bs repo excuse) because usually only Lyft, Uber, etc... uses trackers... I was told by the police who took my report (two different officers) that whomever stole my car was a professional because otherwise how would they know where to find these trackers and quick enough to disable them... hmmm The insurance company also told me that it's odd that ganas accepts NO responsibility... I messaged the guy who sold me the car and he was acting very fishy.. he won't return my calls or message anymore. So I've come to the conclusion that GANAS is working with crooks and they're doing a scheme where they're stealing cars from the buyers because they know how to do it... I also believe due to there being no glass or physical evidence, they either towed my car (and made it look like a repossession) or they had the spare key and took my car. Either way, don't trust this company. I'm going to be reporting them and having an investigation done on these people. They're trying to cover up their tracks by saying it could've been repo'd however; cops check this so they're not filing false reports.... You have to be current in order to report your car stolen. BEWARE! Don't buy from here! read more

Ganas Auto - San Fernando - Car Dealers Near Me - San Fernando, California

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This was the best car experience for me. A huge Thank You to Anna Marie and Ester for everything they did for me during my process. I got a 2021 Nissan Versa and it runs great. The only thing was my key had a low battery but that was an easy fix at Autozone. I got a pack of 4 batteries for $15. Thank You Ganas Auto San Fernando. read more

No les recomiendo este lugar, son estafadores con su garantia extendida. Llevo mas de dos meses llamando y llamando para que accedan a revisar el vehiculo pero son unos ineptos, mediocres y mentirosos. El peor servicio que me han dado. Si queres comprar un vehículo y evitarte todo esto. No los tomen como una opción. Ps. Solo porque no me deja dejarlos sin estrellas, si no lo haria read more

I have two cars with this company. I should have learned the first time around. The fact that they NEVER fixed the issues I told them about when I got my first car, and now they say my warranty is expired so I have to pay out of pocket. They NEVER contacted me about the two claims I made. The company is shady! The fact that my little cousin was able to get a car with my name and I was not even there to sign any documents tells me they only care for the money. I asked them for the original documents with the signatures on them and they have yet to send them to me! I should go report all of this information and get the help I need, maybe they can get the car and I can fix all this stuff. Anyway, don't go here unless you're desperate and not thinking shit through. You'll end up regretting it! Promise! read more

If I'd had known that dealing with the people at ganas would be such a problem or that I'd get ripped off and stuck paying for it I NEVER would've done business with them. They keep trying to charge me for their insurance when I've had my own for as long as I've had the car ( a lil over a yr ) , they hassle you if your two days late and have the worst attitudes I've ever come across. I took my car for repairs and of course it wasn't covered by the warranty, they wanted to charge me 483 to fix something my boyfriend fixed for free . And while my car was there they stole my rear custom license plate that I have to pay to replace. My recommendatio is do NOT do busy with them !!!!! read more

Do not buy cars from this place , these cars come with alot of mechanical problems which are supposedly the responsibility of the buyer not the dealer Ganas Auto I have 3 months with the car and now i have to pay repairs out of pocket due to the simple fact that they dont want to own up responsibility be careful with this company. Its better to place your complaints by filling a consumer complaints . Gov read more

Ganas Auto - San Fernando - Do not buy cars from this place - Car Dealers Near Me - San Fernando, California

Don't buy cars at auto ganas They should do an audit to their financial Tricolor. Please people don't let them steal from you If you guys have this problem speak out !!! read more

Ganas is the worst car lot I have ever in my life had to deal with I don't recommend them to nobody they are all a bunch of liers they have miss lead me since day one when I first bought the car haven't had the car 6months before I started having problems with it then they charged me for the repairs trust please don't buy a car from them you will regret it read more

They don't require a drivers license or for you to have insurance. This maybe good news for some but it's illegal to operate this way and it leads to having your car impounded and you ticketed. read more

Over priced cars not in the best conditions considering high down payments they demand bought a truck. Was half ass clean. No gas. Through check engine light after 2 days. They require to take it in to El Monte. Waste a day off work and gas key fob was broken took it in to get another a shady looking guy in a car gave me another one but did not cut the key inside the fob there not very responsive after you sign the deal still waiting for plates. And a call back now having trouble with insurance I have my own full coverage with AAA. AND THEY WANT A $200 deductible insane that will increase my payment I have had $1000 deductible with all my finance cars never had a issue. Don't go here find a other spot willing to help with bad credit. They are many I found after I purchased here DONT not recommended at all read more

These people is so nice to you up until you get the car and drive off lot.. I got my car 3 weeks ago a week after driving it the engine light came on I got in fix my self because they was being rude about everything I refer my friend to get a car also after a week of having her car it broke down gave her problems about that too but finally after a week they finally fix it. Alma Inguanzo is a straight up liar she don't care about her customers. She's so fake it is crazy. I referred her a customer. She promises me $100 but lied. Never got it I would not buy a car from these people you will be on the side of the road I promise you Alma Inguanzo karma is a motherfucker you shouldn't lie so much you too old for that you shouldn't even be working there. God bless bless you ma'am. read more

Okay, these terrible people had my review removed because it wasn't specific enough of a customer experience. Well, my experience was so bad I never became a customer because they're a rip off operation. Here is my PERSONAL experience: I was looking for a used car. While on Facebook, I saw a number of used car ads posted by a Ganas Auto employee in the FB Marketplace. The ads had low prices on cars. When I contacted the employee, she would not give me any information about the cars. She said I had to visit the dealership. I thought this was strange so I called the dealership to get questions before wasting my time driving over there. They refused to answer any questions about prices of cars and said I had to come to the dealership and talk to them. Because the apparently low prices, I drove over to the dealership. When I got there 20 minutes before opening time, I walked around the lot. The cars that were advertised for cheap were mostly there and in seemingly great condition but no pricing information anywhere on the car. At that point I realized that the low prices being advertised on Facebook Marketplace was a downpayment, even though it clearly stated that it was the cost of the car. The cars themselves were MUCH higher. On my phone calls to the company, their people were very defensive and hostile. The employee removed all the bogus ads from Facebook once I pointed it out what they were doing. It's apparent that they lure in people - mostly Spanish-speaking folks - with the bogus price which is actually a downpayment and then give different people different prices depending on what they can get. Then they sell buyers their own financing and insurance. Buyer Beware! read more

Listen up please please no compren carros aquí! Te estafarán y los carros que venden te dará muchos problemas! Por favor no vallas aquí. Busca en internet información sobre esta mierda de dealership y no les compres. Yo cometí el error de ir aquí y estoy pasando por muchos problemas por la culpa de este dealership. read more

The worst dealership you can ever deal with!!! They ripped me off! They never answer my calls unless to make me pay for smth! My car had issues since the first day and they never fixed it even though I turned it back more than once! I wish I never came here read more

Ganas sold me a car with a bad transmission. I don't know how these guys are in business. They should be closed down. Don't ever think of buying a car here they are the worst of the worst. The only reason I gave this a star is so I can post this. They don't deserve any stars read more

I was in touch with a dealer and she assured me the car THEY POSTED would be here and it is not. Such a waste of time and gas I wouldn't recommend these liars. read more

What in the WORLD is going on at this place? You call it a BUSINESS? A dealer who DOESNT GIVE A PRICE until you come in? What kind of bs is that? That's absurd. I originally messaged someone on Facebook Markets for a vehicle and they kept giving me the run around. I asked for the mileage and price and he kept giving me a different response. I then called the location to directly speak to the manager (Freddy) and he said he can give me the mileage but not the price? Lol..... I'm sure this business is doing great. Seems like it, with their excellent reviews on yelp... Insanity. Talk about customer service. Their strategy is to yank someone in their store so they can manipulate and force you into a deal. I see they have multiple locations, in low-income areas, where the people who live their tend not to speak good English. They call their business strategy something other than a dealer, I call it a SCAM. Can't believe I spent more than 20 minutes on these guys. It was a red flag ever since my initial question wasn't answered and it bothered me so much, that I had to come here and write about it even though I barely make any reviews. Stay away at all cost, unless did you want to empty your bank account with these guys. read more

Bought a car there because they accept bad credit. Point is the assistant manager showed up the car yet she did not know anything about it. I asked about the button from the trunk if it worked or how and she did not know. Besides that we bought the car because we really needed one. When my husband picked up the car he noticed that the drivers side was 1.missing the sun visor 2.the lights from inside did not turn on. 3.the button to close the trunk does not work. 4.when my husband opened the hood he noticed there was a piece in a place it was not supposed to be. 5.there was pieces of glass in the back seats on the ground 6.the passenger side light from the door at the bottom is broken plus does not turn on. 7.the rotors on the car are rusty and their mechanic admitted to cutting it because they are allowed to do that. Even though i love the car i wish they had payed more attention to the car. They should not have someone who does not know nothing about the car show it to the customers. read more

Horrible customer service, don't waste your time or money here The cars they have come with so many miles and sell it for so much than it's worth. Don't go here beware of this place !!!!! read more

If I can give them a zero I would give them negative 1000 because this is bullshit they do shit wrong they take advantage of people they just make you sit at a computer and that's how they tell you all the information they have ....they take advantage of people that are young and dumb and take all their money and tell them it's taxes shame on all of you ... shame on you Jason Chevez for putting false information on someone's FINANCIAL status now he/she will have a fucked Up! recorded because of what you did ....because of you she/he won't be able to get a car worth his credit now this is stuck to him/her for 7years this is bullshit read more

Worst experience buying a car yet. Buyer beware! Absolute worst customer service and overpriced cars. I've had my Honda Accord for 2 years and our A/C is already not working, not to mention the headlights are already failing. Please save yourself the trouble, shame on this place. Their portal to allow payment is also trash, doesn't recognize the account number THEY GAVE ME. read more

I support small businesses but this place don't. I wish I would have never bought a car here. To late now. This company doesn't take responsibility for their place at all. Customer service is a mess. Don't call you'll never get a answer back. Call in to be put on hold for 30 mins to an hour, only to be hung up on. If its the end of day you can just forget it. They claim they don't have supervisors. So every one just comes to work and does wetf they want. Any body get there license plate, registration. 90 day is cali law to file, them nope! They do incorrect paper work and not finish after months beyond expiration dates. They have a lot of complaints the dmv has informed me. Sucks to go have to go to extreme to get your car paperwork fixed right. If your having issues just report them and if your out buying a car NEVER SHOP HERE. GO SOME WHERE ELSE. read more

Worst place to buy a car, do your self a favor & save some money & time by not buying a car here, i bought a 2017 Altima on May 2020 & transmission, acceleration & brake problems have already started! I took it once to their mechanic shop but they said there was nothing wrong with it, they definitely sold me a POS car! When i took the car to the mechanic shop a salesman from different ganas auto location told me that he would never buy a car from them because the interest rate are really high! And not to talk about their costumer service on the phone!!! So if you want headaches & your willing to be waiting hours on the phone for someone to answer you go ahead and purchase your car with ganas auto with a 29%APR good luck read more

Ganas Auto - San Fernando - Car Dealers Near Me - San Fernando, California

I would give no stars if I could. Their customer service is terrible , they always hang up when you call and don't want to help. I have been waiting since December to change my due dates and nobody has helped but they sure want to call when they want their money. They are so unprofessional every single one I have dealt with has been unprofessional. They hire anybody apparently. read more

If I could give them 0 stars I would !!! They are a scam they will drain your pocket payments are every 2 weeks Plus they sell messed up cars my sister in laws car had the same problem my 2 cars had ! Transmission issues If I could I would return this car now I'm stuck with a car that the transmission is messed up plus the payments are high!!!! Pretty much paying double of what the Nissan I got is worth ! read more

Emanuel played games with me, staking me with messenger and text after repeatedly asking him to stop, he was pissed cause I wouldn't come to dealership because he couldn't give price with out coming in, needs to learn social etiquette and manners to succeed in the business world read more

Arturo is the best! He got me a great deal on a 2013 Chvy Silverado and I didn't need a high credit for it. You got to understand what you are paying for but it's the only dealership that I felt wanted and not just a number! Plus I got a year and a half warranty on the truck! Now I can work and get some money... Thank you Arturo! And thank Juan for helping us too! You guys are the best! read more

Ganas helped me out when I really needed it!! Martha was amazing and she took her time to help me out and explain the process completely. The process was smooth and I ended up with a great car for a great price. Definitely check them out and go to Martha! read more

Don't waste your time with ganas auto after 3 hour of telling me they would help me despite credit problems and me willing 2 do 1500 down payment they wanted more and trying to screw me with a 2011 car that everywhere was with the mileage lower about 11,000 and I was getting the same damn car for a lot more mileage for 19,000 big difference, they wouldn't even give me a price out front very dishonest,at least in recognized dealers they would tell you price and down payment and why read more