what a confused fool. 4 loans went through 1 bank and the second through another which was approved by another that was destroyed by Ganley in order to create a new one with the second bank to include a warranty I told them I DID NOT WANT-but they forced it in anyway-making everything higher. The bank with the 4 loans audited (at my suggestion) their records and agreed with me-they did indeed create multiple loans and the bank did the right thing and got rid of all of them. Same with the warranty company-I suggested they audit their business with Ganley-and after all the months Ganley kept my money-I finally got MY check. With word spreading to businesses that Ganley does Wrong with them an audit is proving it out. The BBB and Atty General are paid by Ganley for them to go with the business-they don't care what happens to the customer-don't waste your time with them. Ganley has probably been doing this for years and rehearsed all their lies-so people are fooled-don't let up. Like when I told them to cancel the sale. They told me they destroyed the car-so I had to buy their car to get home. Now in writing to the BBB they said I traded in my car to another dealership-yet right on the loan it states how much this dealership paid me for that exact trade in. They try to say I am confused-they are tripping over their own lies-talk about confused. Doesn't take any brains to work at Ganley-just the unethical way they ALL live and talk-job security. read more

I would strongly advise anyone who does business with this company to STOP! I was asked to co-sign on a vehicle for my son, which I did. After getting the memorandom title in the mail to my surprise, I find out that the vehicle is in my name and I am the owner of this vehicle. I feel that Ganley intentionally put this in my name due to the fact that my son does not have the best credit. They are a sneaky, deceiving, company and I would advise anyone wanting to do business with them to think twice about it. read more

Bad communication in service department. Did good work on my car, but for the two days they had the car they left my passenger window open and soaked my entire car. Didn't say anything, didn't apologize. They also called me to ask how my service was before I picked up my car so I guess they don't communicate with customers or with each other. Work was fine no complaints, fixed two recalls without me asking and fixed the problem I had to begin with. Wish they were better with customers, work was good, communication and respect for others was not good at all. Will never take my car there again. read more

Here is a copy of the complaint i just submitted. Long story short, don't damage the customer's car and then yell at them in front of the staff for taking advantage of them. Hello, I am the owner of a 2015 Malibu that i purchased from Ganley Chevy as my first ever new car out of college. I love this car and have had great experiences at this specific location since its purchase. I have moved since purchasing it so that this location is a little over 30 minutes away from my house, but when i can manage i will always come to you for an oil change. I came in for a routine oil change 3 weeks ago and mentioned to the service team that my breaks sounded bad for about 3 days before i came in. I left as they did the oil change on a very busy day, and was grateful that the service team did what they could to fit me in. They called me and stated i needed a new brake pad and it would cost me around $300. I said that sounds fine and that they were willing to get it done that day. Again i was extremely grateful. I go to pick up my car to find out that the front end of my Malibu was accidentally mangled while they were finishing up. Although highly agitated i stated that i understand that mistakes happen. They were going to fix it and have it back to me. This initially told me that they did not have a loaner car to give me and that all the keys to the loaners were in the managers office and there were no managers present as it was a Saturday. We pressed on this issue and eventually they came up with the keys to an Equinox so that i did not have to uber home. I come back a week later and a service team member (John or James, i'm not sure but i believe is started with a "J") originally asked me to pay the full price which is silly as my car got mangled by your team. He then asked me to just put down whatever price i felt was fair and he walked away. I told the cashier that i felt this should be complimentary. This is the dealership that i have purchased this car from and i like this place but i don't want to be paying for services that ended up wrecking part of my car. That was that, and i walked outside to see my car and i notice that the front bumper that was replaced was not the same shade as the rest of the car. It wasn't egregious, but it was enough that if you looked at your car every day and could see that the bumper was not the same color it would make you furious. I explained this to the service team and he could see it as well and said it would go back to the body shop to get the paint feathered and blended. I am upset at this point as i just want my car back. I come back today 3 weeks later to pick up the car and the lady who was at the service desk asks me to sign some forms. These are all the payment forms that i had from last time that i wrote a $0 on and signed. In addition to the one for the brakes and oil change tho there are the bills for the paint fix. When i explained to her that I had already signed these forms the same man as before come out and stated that he thinks i am taking advantage of him by not paying for the services which resulted in the mangling of my car. He said he never would have agreed to it be complimentary. I stated that maybe he should have stuck around to hear what i said instead of saying pay what you're comfortable with then walking away only to confront me with it after the fact. He then proceeded to yell at me in front of his staff saying clearly i didn't understand and that i don't get that mistakes happen. I stated that i would much rather have had my car not damaged and paid for the services up front than to deal with all of these issues over the past 3 weeks. I end up leaving with my car and return the loaner. I get chastised for leaving with just over a half tank of gas in it rather than the 3/4 tank it started with while gathering my stuff from the loaner car. As I'm driving home i look down to see that the spare change cup that i have in the car that if i were thinking originally i would have removed was nearly empty as clearly someone on your staff helped themselves to a tip while fixing their mistake. The sad fact is that i have no trust in this dealership anymore, and trust is what you need for people working on your car. A staff that feels taken advantage of by me to the point that they are willing to confront and yell at me is not going to be prone to treat me fairly in the future. I don't believe i will be using your service center or contemplating buying my next car from this dealership in the future. Both Spitzer and Serpintini dealerships are closer to me anyways. read more

The team at Ganley Chevrolet was great. I recently leased a 2019 Colorado from them. My sales person Nathan was awesome. He loacated the truck in the color I wanted and the features I was looking for. Jack in finance and Dale who went over all the features as well as getting me signed up with OnStar and hooking up my phone were awesome. It was a great buying expierence and I would certainly be looking to get my next vehicle from Ganley when my lease is up. Thank you guys for the great service!!!! read more

This is the worst customers service car dealership in Cleveland Ohio and this is managements fault, even the employees wanted to help me and couldn't. I brought a 45,000 convertible car there last year and during the time they were cleaning it they ruin the top and then blamed me and my wife. They gave me the run around for weeks yes we going to fix it, then decided it was my fault. Do not service your car here, you can do it at any Chevrolet dealership, do not buy a car here go anywhere else. This company Ganley does not respect you as a customer just a $ figure, Don't believe me read the BBB reviews for yourself. read more

Switch and bait. They sent me a offer for an oil change and then charged extreme amount for putting in filters. When asked if they could put in the filters gave me price on the filters but not the extra LABOR charges for something they were already in there looking at. When my husband called the service manager he was rude and unreasonable. He offered I could come back and take the filters out. Really?!?!?!? If I could leave zero stars I would. read more

WONDERFUL service department but HORRIBLE sales and finance. Why does it take 4 hours to purchase a car now? I was done with picking out the car, test drive, trade in, and finance paperwork in 1 1/2 hours but still did not get out of the dealership until a total of 4 hours had passed. Was low balled on trade-in and the was give false high interest rate, then they dropped rate to make it seem like I received a deal. I went to my credit union and refinanced the car at a 0.99 rate, not the 3.99 rate they gave me which I was told was a great deal. read more

I wouldn't let my worst enemy buy a car from this place. We drove TWO hours to purchase a car we had confirmed twice was still there. They even called us day of to confirm we were still coming to look at it a few hours before we left. Then, when we got there, oops they sold it a few days ago, but if we would like something more expensive they could definitely help us! The whole thing felt like a scam because they told us that "well that's just how it is, sometimes it takes a few days to update things". Um, no it doesn't. How hard is it to click a box that says "sold" and take down a listing on their own website??They weren't even that apologetic, they were more excited to try and upsell us even though we were firm on our budget. Again, THEY called us twice to confirm that we still wanted to come up and buy the car, but somehow didn't confirm that they still even had it. Lousy service, lousy place.0/5 Stars if I could. read more

Dan and John were excellent! They went above and beyond to make sure my experience was the best. Coming from another dealership and out of a lease where our experience wasn't the best, we were apprehensive, but Dan and John were seamless and put us at ease right away... I love my new Malibu! read more

If I could possibly give this dealership less than one star, I would. Im not sure why I even bothered to take my car back here a second time after my initially experience. (Maybe because of its proximity to my house). My first appointment was supposed to be for a oil change and recall service. They claimed to not have any knowledge of the CHEVY based recall and gave me a hard time. I sat there for HOURS and finally they only changed my oil. I later took my car back there for another oil change and an issue the car has only had since I took it there the first time. It wasn't making the noise before I took it there. They don't hear a noise... Ok but I hear it, my husband hears it, my father hears it. People look at me funny when I start my car in parking lots. It's making a noise! It took them 4 days to tell me this. Meanwhile in carless with a one year old the week before Christmas. Thanks for NOTHING. I'd take your car to a quick oil change place or drive to any other Ganley dealer. This is the worst one in NE Ohio. read more

This dealer is the most shady dealer I have ever dealt with. When I purchased my 2018 Silverado from them I was offered a extended warranty for an extra $10 a month. But after I looked at the invoice I noticed I was charged $4500 plus the extra $10 month. So I went back the next day and asked for a refund and they said ok we can do that but it won't show till your next statement. Well it is December 21 today and I bought the truck on August 2 and the money has still not been refunded. This dealer seems to get annoyed with me when I try to call them to ask them what is going on with the refund. So I called the warranty company and the bank and they told me that they our waiting on the dealer to refund the money. This dealer is holding my money and I don't know why. I just want my money back. It's been over 4 months sense I asked for a refund and it seems like I am never going to get it. Do your self a favor and don't buy from Ganley. Your better of buying from a private sale! read more

If you are a disabled veteran Do Not go to Ganley Chevrolet. We were in search of a vehicle capable of supporting a lift to transport a scooter so my husbands quality of life could improve. An Equinox, approved by the VA, is one of the more reasonably priced vehicles able to do this. We explained our situation at the dealership. We were Not offered a test drive. When warranty came up we were told we could purchase it, not made aware of what was included in the price. Various packages were Not discussed, only the most expensive was presented. Different maintenance packages were presented. When I questioned price I was Impatiently told I should not worry about that because it would be worked into the price. The dealership pulled a Transunion report. It had a lower score than credit karma. The best the dealership could offer with the Transunion score of 692 and 50 percent down payment was 8.50 percent for 75 months. Please take advantage of our experience and shop elsewhere. Everyone, especially disabled veterans, deserve a fair, honest deal. read more

Went to look for a new car...found one that I liked. They couldn't give me a price until they ran my credit. After running my credit they came back with a mediocre offer and tried to tell me my interest rate would be about 13.5%....actually they wouldn't even tell me the rate, but would only tell me what my payment was. I went home and calculated it myself and when they called me to try and get me to come back, they didn't deny it it, instead stating that "was a worse case scenario". Funny thing is I was able to obtain financing on my own for 2.1% and negotiated a better deal elsewhere. read more

I went in here looking to buy a car, I dealt with a peter saa, all I can say is that this guy is the most unprofessional person I have ever dealt with, how anyone would let him deal with the public in their business is beyond me! He was very rude, very condescending, I asked to speak to a manager, he informed me that he was a manager and if I had any complaints that I had to take them up with him, at that point I could not wait to get out of there! With people like peter saa working there I definitely would not recommend dealing with this place! read more

TERRIBLE company - Worst experience ever! DO NOT GO HERE FOR SERVICE OR SALES!!!!! I went to Ganley Chevrolet in search of a new car. I bought a 2012 Chevy Cruze and thought that everything had gone well. However, after owning the car for nearly a month and my bank already providing the funding to the dealer, Ganley called me. They had sold me a car that already had a lien on it with the bank of the person who traded the car in to them! As there was this quite large lien, I had to return the vehicle and start everything over with my financing and searching of a new vehicle. They illegally sold me a car that had a lien on it and then I had to go through the hassle of returning it and finding another. For some stupid reason, I did get a different car from them (2013 Buick Verano) and ended up having to have it serviced already. Again stupidly, I brought it back to Ganley Chevrolet for their service department. There was a bubble / ball on my tire that another dealer noticed during an oil change and said to take it back to my dealer as the warranty should cover it and the passenger window went up very slow. The dealer had my car for 6 hours and never called me! When I called them at this point, they were done and had been done but had no excuse for not calling to let me know that. The Service Consultant told me that I must have been in an accident to cause the tire ball and that the window was normal. I assured him that the vehicle had certainly never been in an accident (On-Star would have had a report of this if it were by the way) and that it can not be normal for one window in the car to take 10 seconds longer to go up than all three others. He proceeded to get an attitude with me and argue and just act completely unprofessional. When I got to the dealership to pick up my car, he continued to be completely rude and unprofessional. I attempted to speak with him and try and come to a resolution about this, as these issues were by no way at fault of myself and the car was under full bumper to bumper warranty, but he wanted no discussion. He did not even just simply argue back against me, but he became extremely rude, arrogant, and just simply - mean. I requested a manager and he said one was not in and refused to provide me a name or number to call at a later time, stating that there was no one else I could talk to. At this point, I was ready to just leave and come back or call Monday morning for a real manager. Prior to leaving, I asked what had been done, as he did mention on the phone that maybe they could lube the window but that would be all. So I wanted to know if at least this was done. However, he would not tell me. He ignored me and the question and would not speak to me at all, just smirked at me and ignored me. As we were getting nowhere with him and he began to completely ignore me altogether, I went and found the Sales Manager. I advised of the situation and he took down all of my information and apologized for the way the serviceman had been acting. He promised that he would get with the Service Manager regarding all of this and have him get back to me via phone call on Monday. Well here we are on Wednesday, still with no call whatsoever. DO NOT GO TO THIS DEALER FOR SALES OR SERVICE. This experience was just so terrible and I could not wish it on anyone else. AVOID at all costs! read more

Went to buy a new car here awhile back. Thought the staff was rude, saying I rolled back my odometer. They offered $500 for my car and the place where I bought my car from offered me $2000. I would totally shop around and not trust anyone here. Wouldn't recommend them at all. read more

spoke to Pete this am in trying to schedule my car for emergency service - he was not helpful at all - didn't seem to care about my situation and his lack of compassion/customer service led me to call Serpentini Chevrolet where they were happy to listen to me and eager to help. read more