Bought my daughter a car here today. Jason was fast and helpful with everything. Saved us some…read moremoney on insurance too! Check out the website.

Before I came to Jax I had a horrible experience with Toyota in Woburn. I read the reviews for Jax…read moreand they were all positive so I decided to go and give this dealership a chance. Best decision I've ever made.. not only did I find a car I loved but Jason made the entire process easier then I could have imagined. All of this happened at the beginning of the covid-19 crisis and I didn't think i would be able to get the car until after due to most RMV's being closed. However, Jason managed to get in and get my plates and I had my car! Awesome customer service. I would recommend 10/10

Most people know that unless they "take someone with them" to buy a car, you're going to get kinda…read morescrewed. Scott The Car Guy IS that someone! A friend I trust was raving about Scott's services, so I contacted Scott when I tried to sell my existing car and get a new car. My situation was challenging due to high miles, however, he exhausted all possibilities for ways to sell and/or trade my existing car, plus worked with me on finding a new car based on my interests, needs, timeline, and finances. From the first time I contacted Scott about selling my used car, till the time I actually drove my new car off the lot, it was less than a week. He moves fast, handles all the research, negotiating, calls and paperwork, and makes everything painless and more than convenient than you can possiblly imagine. Definitely check into Scott if you are hoping to sell a car and/or buy a new/used car, he's friendly, knowledgeable of both cars and dealers, and his rates are super-reasonable.

This is a long overdue review of Scott. My wife and I have used Scott twice to replace her cars,…read moreand both times he delivered and surpassed our expectations. We were introduced to Scott by a colleague of mine who also used him and was happy with him. And we remain grateful for that introduction. Looking back, I can see that we continued using Scott for 4 primary reasons: 1- We trust him 2- We value his expertise 3- We enjoy working with him 4- We don't have time to handle getting new cars ourselves. We first used Scott in 2021. After reviewing what my wife wanted in her X5, he rightly advised that we go with a custom build. Scott handled everything from the negotiation of the deal to placing the order to finalizing the documents which we simply DocuSigned before the car was delivered to our home. Throughout the process, Scott tracked the progress of the car build and kept us updated, and my wife was extremely happy with the car she ended up with. Despite the car being a custom build, Scott was able to get it at 9K below MSRP at a time when car prices were already starting to get somewhat crazy. Scott's involvement didn't stop with the car delivery. The car had some tree sap on one of the mirrors, and he ensured the dealer took care of that as well. The second time we used Scott was toward the end of 2023. The last few months of 2023 were trying for us as a family with the loss of my father, then a close uncle, then our dog, and then my wife's stepfather. Those losses combined with our jobs made it difficult for us to work with Scott with much lead time. We ended up asking him to find my wife a 2024 X5 matching a specific build and he literally had days right before Christmas to do it. And he DID it. This time, the new car was again 8-9K below MSRP. And Scott again took care of handling everything from finding the car which he did in a weekend, to negotiating the deal, to finalizing the documents for us to DocuSign, and finally ensuring the car was delivered again to our home. With everything we had going on in our lives and our jobs, I can say without the shadow of a doubt that if it weren't for Scott, my wife would not have been able to get a new car by end of 2023. We highly recommend Scott, much like he was highly recommended to us. And we are grateful for his good nature and calm dealing with our constraints in 2023 because we know that couldn't have been easy for him. In a world where everything is inflated, Scott is one of the few exceptions where the value you receive far outweighs the fee you pay.

Mark made the buying process easy. The Town Car was as described and fairly priced. In addition, I…read morereceived a fair price for my trade in. The no pressure haggle free process made the transaction a pleasant experience. The cars on the lot were clean and fairly priced. If you are looking for a used vehicle Marshall's Auto Sales is the place to go. Mark is a pleasant fair minded person to deal with. Robert S

I have purchased a car from Marshall's, and also had body work done on my cars on two occasions…read more They are professional yet personal, and stay in contact with you every step of the way. My car went in for body work, and Marshall's dealt with the insurance company, saving me the hassle. The car was finished when promised, and was washed and vacuumed before I picked it up. I purchased a car for my daughter back in January, and I was impressed with the honesty of the salesperson Anthony when discussing the car. I had to change the name on the paperwork, but it was no problem and not a big deal. I plan to buy my other child a car here in the near future. If you want honesty, integrity, and a job well done, this is where you want to go.

Chris is a great mechanic! Finds the problems right away with my Jeep Liberty that other mechanics…read morecouldn't find the first time!! They are affordable and do a great job!

Honesty, and reliability are very important to when it comes to my vehicle. If I think something is…read moreoff, and it isn't Chris will say so. If something is off, he'll fix it on the same day I drop it off. I have less then basic knowledge and Chris has taken the time to explain things to me time and time again.

Great customer service and quality vehicles. Everyone was friendly and helpful. I would definitely…read morerecommend them to anyone looking for a good vehicle at a fair price.

Great customer service, quality vehicles, and affordable prices. Everyone was friendly and helpful…read more I would definitely recommend them to anyone looking for a good vehicle at a fair price.

Qualified technicians led by two great owners who are honest and committed to exceeding customer…read moreexpectations in quality, cost and service. They will work with the customer to correct automotive problems in the most affordable way without compromising quality and safety. What more can you ask for. Rick Pozniak Billerica

Pulled up at 9:50pm to get gas and the employee came out and put an X with his hands signifying we…read morecouldn't get gas 10 minutes before they closed... don't expect to come here and get service during operating hours I guess

3rd Time purchasing a vehicle from Jhon, and last assisted by Owen. Great service as always, no…read moreways around or trying to get u on vehicle ur not interested with. and with a guarantee approval 100%. Definetly recommend and will come back if needed.

Awesome people,honest and very friendly, I would recommend this dealership.read more

This is for the car sales part not their service department…read more We worked with John and he was great. This was by far the best car buying experience I have ever had. There was no pressure, no following you around, no let me check with my manager and going back and forth with prices. Hassle free, easy buying experience! We worked with someone online prior to going in and new the exact lowest price we could buy the car for and it made the experience so much easier and less stressful. John helped us decide the color and trim level that worked best for us and even delivered the car to me over an hour away from their dealership. I would highly recommend this dealership to anyone - go see John!

I'd like to share our experience with Herb Chambers Kia in Burlington, MA, in the hope that it…read morehelps other prospective buyers avoid the trouble which we experienced. In November 2023, we purchased a 2021 Kia Seltos Certified Pre-Owned for my daughter. Unfortunately, what should have been an exciting and satisfying experience turned into a frustrating one from the very beginning. We had to make **three separate attempts** to take delivery because the vehicle wasn't ready, despite the dealer's commitment to have it ready on a given date. Before the third pickup attempt, I sent the dealership a detailed email documenting the outstanding issues, including: * No inspection sticker, despite having already paid them for it. * Wheel locks that had been promised but were still sitting in the trunk instead of being installed on the car. * A vehicle detail/cleanup that fell well below what I would expect for a Certified Pre-Owned delivery. The car was dirty and soiled. * Significant hazing on the driver's-side headlight that had not been corrected. * Noticeable curb rash on one of the wheels. * Dings and scratches that had not been repaired. The used car sales manager acknowledged these issues and assured me they would be addressed before delivery, however it took my calling attention to the details to get them to deliver a minimally acceptable product. Incidentally, the sales rep went missing in action during this process and barely acknowledged our presence during delivery. The biggest disappointment, however, surfaced after we owned the vehicle. The air conditioning never worked properly from day 1. We initially assumed it was a minor issue, but after additional service visits and expenses, it became clear that the problem existed from the time we took delivery. A Certified Pre-Owned vehicle should not be delivered with a non-functioning air conditioning system. And the dealer should stand behind a Certified Pre Owned Vehicle, for which a significant premium was paid. But, instead, they seem eager to hit us with a bill greater than $3K instead of honoring the spirit of the CPO warranty and doing the right thing by the customer. What disappoints me most isn't that a used vehicle needed repairs, as used cars sometimes do. It's that we experienced multiple delivery delays, had to point out numerous quality issues before taking possession, and ultimately ended up with a vehicle that had a major mechanical problem from day one. And every time the car is brought to Herb Chambers/Asbury for service, the communication is nonexistent or elusive, requiring my daughter and me to make multiple phone calls over several hours to reach a human being. They never call us to tell us that the car is ready to pick up. And the Tekion multipoint inspections and associated paperwork provided by the company were not informative or accurate, adding to the frustration factor. I recognize that many people have had positive experiences with Herb Chambers dealerships (and our family has bought more than 9 cars from their Honda and Lexus dealerships), but this was our first experience with the Kia location. If you're considering purchasing a Certified Pre-Owned vehicle, I would encourage you to perform an exceptionally thorough inspection of every system, including the air conditioning, before accepting delivery. I hope sharing this experience helps someone else avoid the frustration we experienced. Again, think twice before purchasing a certified pre-owned vehicle from Herb Chambers Kia of Burlington, and if you do find the perfect vehicle there, have it inspected by an independent third party. And if you take delivery of the vehicle in the Winter, be sure to test the AC the moment you get a warm day. You might want to look elsewhere, as this dealership doesn't stand behind their vehicles and have a very unprofessional approach to their customer service.