This gap store is a disappointment. There are individuals currently employed here such as Brooke and Val who are both rude, racist and not accommodating the customer in any ways. They all gossip on the sales floor and it's a bad look and representation of the gap brand. The only professional employee here in Shelly. She's a sweetheart and very much appreciated. While other employees such as racist and inappropriate Shirley & Val & Brooke & fail here other employees like Shelly do a fantastic job. There is a poor value to match the poor attitudes. They offer hate & negativity & their poor attitudes & issues need to stay outside the workplace. Please make this a more inviting experience and environment in the future. Thank you. It's a better experience as all of the gap locations read more

The customer service is horrible the worst I have visited the store several times each time not a single person has ever asked me if I needed help or even acknowledge I was in the store I have trouble giving a store money. The only reason I gave them a star is because you have to. read more

Busy retail center with a Trader Joe's in it all the other stores are open, but gap decides to close at 7 o'clock. There is really few and far between Gaps around in Orange County anymore and it'd be much appreciative if the ones that they did have could actually stay open to it working persons hours? Gap needs to do better. read more

Walked in this morning around 1045, there was no one on the sales floor and no one appeared for the almost 10 minutes I was looking around. I am in need of a couple of pairs of jeans but haven't shopped at a Gap in many years so I don't know/understand their sizing, so I really wanted some help. Very disappointed in the complete lack of service and not only won't revisit this location but have no interest in trying again at any Gap store. read more

The service is awesome! The store has all the basics. I love that it is right in the heart of HB read more

Zero Stars!!!!!!! The worst store ever!!!!!!!!!!! I walked in the store for a return.. the lady at the counter said "oh great!" and laughed at me!! The worst customer service ever!!!!!! read more

The worst gap ever . I haven't shopped in a Gap for years ! We went to buy a shirt for my son's school dance , the check out person barely acknowledged us continuing to count the money in the register . We get home and look at shirt and it has a giant rip and was noted that it was detective - we would have never bought if we knew , and the check out person failed to let us know ! Terrible - never going back read more

I love GAP. I've been shopping with this Gap store for over 15 years. LOVE IT! Never had a problem. I'm a huge shopper, my experience has always been awesome. I've had interactions with difference Managers and sales associates all have been great . I love the selection, it's a smaller store with great selections. Myself I am and will remain loyal to my favorite store with great products, awesome customer service and well trained employees. FIVE STARS. read more

the worst worst gap!!!!!!! staff was rude and disrespectful! i will not name the staff but they all need to be retrained! the lady that help me with my second purchase grad my already purchase item with out my knowledge and looked threw my bag and receipt and told me that they had charged me wrong and they had to retake the item and refunded me! they embarrass me in front of customers and my family it wasnt my fault they charged me wrong! yet to be treated that way in front of others wasnt right! i'll never step a foot in that store again!!! read more

Gap - Store address! - Men's Clothing Near Me - Huntington Beach, California

Awful customer service. I had a gift with the receipt and was told that the pants I was trying to exchange could get credit for $8. They were bought for half off of 59.99. I don't think that equals $8. The service rep who was helping me wasn't very helpful and was very snippy. She asked if she could throw my receipt away for me She said she couldn't make an even exchange because she couldn't find my return on the actual receipt but I could find it!! She then said the only way I could make a return would be if I exchanged this with the exact same color I was extremely disappointed with the lack of customer service. I looked at other reviews and I agree that the manager needs to take a hard look at their staff!! read more

Rampant ageism and abilitism at store # 00264! So angry with both people who epically FAILED to help another human being. Their humanity sucks, as well as their customer service 101! As a 51 year old with rheumatoid arthritis, a Prius (at the dealer about 1 mile away from the store I was walking to cuz my car is bbeing serviced!) i felt like a pariah. I'm NEVER shopping aT that Gap again! AND, I'll be returning ALL the items I bought there Monday,01/13/2020, cancelling my Gap CC, and posting this NEGATIVE experience on fb, twittter, etc! SHAME on. Both of the 2 ladies who: didn't greet me at tHe door, wouldn't let me use the restroom, (after I begged my case; I walked with my 12 year old and had to defecate badly!-I'm obviously slow on my feet, but no exceptIons! ) Fine! But when I returned after another denied request at pet store and three people in line ahead me at Trader Joe's, the manager told me one of the items I was trying to return wasn't on my receipt! Remember, I still haven't pooped AND now I feell like I'm being accused of shoplifting. At this point I'm pissed and say "Check the tapes! I didn't just go back there (clearance area) and FETCH them! Nothing! So, after showing my original receipt, my CDL and my Gap cc, word, read more

I love this location and the staff! I have always had fast, helpful and wonderful service here.

They are always short handed and I'm always in a rush! They lost a $75.00 sale because I was sick of waiting around to pay for the dress. No worries they saved me some cash lol! read more

I've shopped in this location for the last 20 years. Typically the service is pretty decent, and the location is easy to get in and out of. This review is for the manager Vanessa. Unfortunately today I didn't have a great experience and won't be coming back which is a bummer because it is so convenient for me. I purchased 3 items a week ago and admittedly I took the tags off 2 items as I was going to wear them. After I put them on and finished getting ready (10 minutes, tops) I decided I needed a different size. I set the tags aside and put the items back in the bag. I spent about an hour in the store today, and selected several items for my exchange, totaling approx $500 retail. Sales person Shelley was awesome and helped me. She was very friendly, outgoing, and provided great customer service. My issue came up with the manager on duty Vanessa. Apparently the shirt I was returning had the inside tags were cut out. How that happened is a mystery to me since I only cut off the price tag (which i unfortunately left on my dresser). Therefore she would not return my shirt. All I heard was 'it's policy and there is nothing I can do for you' several times, and even slightly snippy. If I wasn't leaving for a trip tomorrow I would have just gone to South Coast to buy my stuff. And walked out. Granted I did cut the price tags off and left them at home so my bad. While they returned my $100 pants without the tag, this store lost a customer for a $17 shirt I was exchanging for a different size. The attitude and how she spoke to me is the issue I have. I was also basically accused of doing something I didn't do (cutting out the garment tags, I am assuming the shirt was purchased and returned already). But I get it, and have heard all the same stories over the years. I actually work in retail and these days brick and mortar stores are doing what they can to provide amazing service to create loyalty with their customers to keep them coming back. My interaction with manager Vanessa did the complete opposite. I've seen similar reviews on here from customers that were hassled for returning items. #shame read more

I'm not surprised this Gap has the worst reviews of the local Gaps. They told us they wouldn't honor the store sale for us until we had to have another person come over who gave us the sale. I'm not sure how this Gap can operate outside of the general Gap rules but it seems like they make it up themselves based on who they like and who they don't. Do yourself a favor and go to South Coast and Long Beach. read more

extremely displeased with the service. Specifically the manager name Monica from what i heard her employees called her since they dont have name tags. I felt ignored while looking for some clothes for my kids who im expecting. When i asked her for help. She totally disregarded any attempt to assist me. Also Ive seen the way she mistreats her employees in front of my eyes. I was amazed in how she targeted this one employee and spoke down to her like she was an animal and it infuriated me. Im never going here again. Corporate please take Monica out of management. Incredibly unsuitable for anything to do with customer service. read more

Being one of the smaller locations, the selection's not as good as the one in South Coast Plaza, but if you need to pop in and get some stuff it's not bad. The big selling point for me is its location in an outdoor shopping center--you don't have to trek all the way in to a mall to get to it. The sales staff is hit-or-miss--sometimes you get a great salesperson and other times you're completely ignored. Ah whatevs, it's just a Gap, you either like the clothes or you don't. I generally like their stuff so I come here every once in a while to see what's up when I hit up the other stores in the center. read more

I went there this morning for the big sale and was really pleased by the whole experience. The customer service was excellent and an employee named Synclaire Was really friendly and helpful. I usually don't write reviews but I felt like I had too today because of my experience in store this morning. I will come back for sure. read more

This is the worst Gap! The manager refuses to open up the cashier area of the kids area! The line can be out the door and she doesn't care. I guess she doesn't want to close out that register at night. How she keeps her job I don't know. Bad attitude and rude on top of it! read more

Gap provides such a variety of clothes that are pragmatic and cost efficient. I find myself in this store every great once in a while. And I actually don't mind some of their clothes. With the selection of items this store has, I oughta give them 4 stars. The store is huge. The selection (as I've said before) The prices are reasonable The atmosphere is... Well, it's Gap. Why 3? It's summertime, you're by the beach and you have not a lot of that for me... I'll come back next time. To give you a reevaluation. Just to ba fair (because you deserve more stars). read more

I have shopped at gap for years. I went to this location a week ago and had horrible customer service but still ended up spending $200+. I gave it a second chance again yesterday and still had an awful experience. When I went to try on clothes there was no one in the dressing you to assist me, when I was done trying on clothes I was walking around with my 2 year old and a ton of stuff in my arms and no one employee asked me if they could hold my items at the front for me... totally thought that was rude. And then when I went to check out the lady was not friendly at all! My little one was saying hello to her and she was totally ignoring her. Safe to say I will never shop at this gap location ever again!!! read more

This place is terrible, worse service employees are not trained properly. My wife was in a spot her cell phone died and had to call someone to be pick up and asked if they would let her make a phone call, they said NO! I think pretty sick not to help a 77 year old in need of help, "GIVE ME A BRAKE! By the way everyone I told this to said they never go back to Huntington Beach Gap!!!! read more

These workers are great! You should give them all raises. One helped me pick out a pair of jeans that fit just right. Love this store for my casual wear. My wife loves the jeans too. read more

Sales people are sweet and super friendly, however.... Why on a Saturday afternoon is there 7 people (that I counted) working and only ONE person cashiering and why is the only cashier open on the side with no air. I like Gap cause you can run in and out, which is key with a toddler, but to shop and then have to wait in a long line when there's clearly plenty of employees working is kind of bewildering. When I asked to speak to the manager she was sassy and irritated. Definitely below par for the Gap experience I'm used to. read more

I rarely write Yelp reviews but the customer service at this store is so bad that it warrants a negative review to hopefully get the attention of management/ownership. For the last 3 years I have lived and shopped right next to this location so I pop in from time to time to see what selection/sales they have. Sometimes I just browse, sometimes I try on and purchase. The customer services has been consistently, across the board appalling. I agree with the rest of the reviews that say they were ignored. Not one single time in 3 years has a sales associate: 1. Greeted me when I walked in the store (even if there was a sales associate present in the front) 2. Asked me if I needed help while shopping or informed me of deals 3. Asked me if I needed help or different sizes while in the dressing room, despite someone being in the back putting away clothes. In fact one time I asked a male associate if they had a different size and he said he didn't know and turned around to keep putting away clothes. Did not offer to check for me. What retail clothes store doesn't offer?? These are basic clothes store expectations and if it was one or two or even 3 experiences like this, I wouldn't say anything. But at this point it is just humorous how bad it is. When I do purchase something and walk up to the counter, there is usually no one there and when they do come up I am not greeted with a smile or friendly demeanor at all. These sales associates CONSTANTLY seem like they are working on a project (of changing the store or putting away clothes etc) and that THAT is their main focus, and the customers are just a distraction or interruption. Consistently. They talk among themselves about their project while standing right in front of and ignoring a customer that clearly looks like they could use some help. I also had the experience the other reviewer had where I was lectured for returning something with the tags removed 24 hours after purchasing. Its fine if they don't accept it that way but he accepted it while giving me a lecture about how they are "cracking down". There is a tall gentleman with an accent that is there often (manager?) and while I'm sure he is a nice person, he seems constantly focused on other things and treats the customers like they are an annoyance. It is seriously comical how bad his interaction with customers is. I like Gap and I love the convenience of this location which is why I keep coming back, but I'm assuming sales reflect the poor service and I'm afraid of this location closing, which is why I'm writing a review. Hopefully with enough feedback, management will make a change, though from these reviews it appears the service has been bad for quite a while. I hope they can turn it around so this location can pull it together and stay! read more

I go here because it's convenient but the customer service is meh. Going on a weekday around 8 and guaranteed no good service, everyone has tunnel vision and they are just trying to go home. read more

Seriously...to limit loyal customers' return policy to 30 days is one thing. To 1)refund only the sale price (even when a receipt dated 42 days ago on date of return is presented showing full purchase price paid ) & 2) then not apply a credit to their Gap card or credit card (even when they pay their bills in full on a timely basis) but instead send a refund check via snail-mail is so anti-customer service and so anti-green. For a medium quality clothing store, it seems assinine to impose such strict and foolish return policies,especially on this economy. I often buy clothing for my neices here and since they are getting more choosy with their clothing, I've often felt safe buying anyway knowing I could easily return items they may not like as much as I dud or that may not fit. No more. Sorry, Gap. Only more business for Nordies now. read more

I'm surprised this store has such low reviews. People expect someone to greet them immediately at the door when they had 3 employees working their butts off. Grant greeted me when he was on his way out to grab clothing for someone in the dressing room and later offered to take the clothes in my hands and set up a fitting room for me, how great is that?!?!? That's great service!! He runs back and forth between the fitting rooms and out front to assist customers while Jason is at the register ringing away. The third person was not as visible. Jason was so patient with the lady ahead of me wanting all sort of returns and discounts. I also had a return and his line was getting longer and longer as he remain calm while working diligently. Plus they have all the inventory currently online making my comparison so easy! Definitely will come back to this store. read more

This is the best GAP to shop at if you are short on budget. They recieve clearance clothes from other GAP stores and have the best selection of reduced price merchandise of any GAP that I have been to. The staff is very nice and always help me find what I am looking for. They even have adviced me a few time to come back the following week when the item I was interested in would be likely to be further marked down or available in my size. The only negative about this store is that it is small in size. read more

Customer service has always been poor at this store. The staffing is never super helpful and most of the employees come with a bad attitude. When I have asked for assistance I was given the look like I was crazy and that they can't be bothered by my questions. The floor staff tend to turnover quite a bit and based on my observations the attitude is being promoted by the store management. Order online the service will be better. read more

The sales associates at this store need to be retrained on their treatment of ethnic customers. I endured discrimination on multiple accounts at this store. They ignored me not once but 4 times when I asked for help. Each time, I was told that they were busy and then proceeded to walk away without recourse. They then proceeded to help another non-ethinc customer within seconds after ignoring my need for assistance. It is unacceptable for customers of any means to be treated in such a disrepsectufl manner. My experience in this store was horrible. I was shocked to be treated this way as we are in a era where discrimination should not exist. I will never shop here again. I have reported them to corporate in hopes that corporate will re-educate their employees to treat all customers kindly and with respect. read more

I am a huge fan of baby gap and the employees there are always very sweet and friendly. I'm giving the adult side of gap 1 star all because of the experience I had with Hayley. She was very rude and had horrible customer service when I brought in my return. I have never been treated so rudely and I think the manager needs to relook at the people being hired to make sure they don't bring in any more people like her! read more

I'm actually surprised this place has such low marks/stars. Lisa was at the register today and she was so nice and made sure everything was correct and good before I left. This is a truly good place. I always shop here too. read more

This store has the most unfriendly management that I have ever experienced while shopping at Gap stores. I was helped by an older blond/gray hair man at the register who was uninviting, unfriendly, and had a bad attitude. I mean, why work at a place and deal with customers when you don't want to provide customer service. read more

Horrible customer service had a defect button up purchase within 24 hours and they would not return it. I purchased the button up with my Banana republic card and still given a hassle. No longer a customer at gap horrible customer experience! read more

Came here recently and had a great overall shopping experience. The layout of the store is spacious, love the two front large mirrors near the door, bright colors, and the great selection of sale items! My mom and I found great dresses and Aubrey and Jason were great! Luckily I did find the sizes and colors I was hoping for, as Jason searched in the back, and while Aubrey called other store locations. This is customer service that I appreciate and definitely look forward to future visits! Thanks for making a great shopping afternoon and can't wait to wear the dresses! read more

Gap at five points...best in Orange County...great customer service...friendly ..helpful..drive from south Orange County just to shop there..favorites..Gap jeans and jackets. H.H. read more

This store is definitely a lot smaller than a lot of the other Gap, and customer service here has always been such a hit and miss with me. They do, however, always keep the store very clean and neat. read more

I am a very frequent shopper at this location, probably at least a few times a month and this review is strictly for the cashier with long dark hair. I'm not sure if this woman is a manager or if she simply hates her job but her attitude is TERRIBLE. I wish I had her name but she never wears a tag and I only have her cashier #. Every time I visit this Gap and she's working I almost leave knowing my experience will be less than ideal. Today I arrived with a return from online and she hassled me the entire time making comments like, "I guess I'll do it for you this time.." I brought my receipt & was well within my right to return the item because I did not like the fit. In another similar instance this same woman refused to take my return @ all because the item was not currently in her store. Instead of arguing with her I went to South Coast where they returned my item without issue. If she could be relocated to another store I would be THRILLED, literally every other employee there is so friendly and helpful. read more

I frequent this location and have never had a single complaint until TODAY: Manager - MONICA. I returned a pair of unworn jeans, tag removed but still provided to her, and she totally lectured me about removing the tags. Typically not something I do - I know what size and what jeans I wear from there, and never need to try them on. This time when I got them home, this particular pair fit too big, so I immediately returned them. I felt like I was a small child being reprimanded by her. VERY UNFRIENDLY AND GRUMPY. When I explained the situation to her and told her I NEVER have issues with GAP jeans, she did NOT respond. For a $70 pair of jeans, a LOYAL customer should not be treated that way. read more