I called Rooter & Plumbing Masters for an emergency situation in which we were not able to…read moresuccessfully change the hot and cold water valves for connecting our new washing machine, but we were also not able to turn the water back on without causing leaks. Within an hour of calling, Marvin came to take care of the problem. He was very professional and called me within 25 minutes of arrival time so I could be ready. He worked efficiently, and when the problem was fixed, I felt relieved. Something that I especially appreciated about Marvin was that he was able to explain the pros and cons to a metal part that came with the replacement valves, recommending us an alternative plastic version of the part so that it wouldn't cause electrolysis over time and damage the copper pipes. I felt like he was watching out for us by explaining possible scenarios or deterioration and sharing his specialist knowledge. I thought that the cost was very reasonable, considering that this had been a last-minute call, so I would recommend them to anyone in the Montebello area who is dealing with a plumbing emergency.

My usual plumber wasn't available for a day so searched on Yelp for an emergency bathtub faucet…read moreleak. In retrospect may have been better off just waiting on my usual plumber. Some nice things about this place is that they have someone answering phones and seems like they have multiple technicians so if you need someone in a hurry, maybe they are worth a shot. I believe my technicians name was Mark. He spent about an hour and seemingly fixed the problem. We then used the bathtub and then it was leaking once again. Some scheduling conflicts happened and they weren't able to get anyone out to my place as quickly but mark did eventually return, just much later same day. He then indicated he had to go get a part and wouldn't be able to do that until the next morning at least. Next morning he came and spent some more time and was able to maybe fix it so the leak was less but still present. Told me that was the best he could do. My usual plumber was available the following day. He came, fixed it in about 45 mins and for a fraction of the price. In the end my usual plumber said that this guy used a wrong size part and left a screw loose (potentially why it was still leaking). So overall not really happy with this company and the technician they sent out.

Called for urgent service, water leaking from toilet base and showers backed up. Vinay arrived and…read moreimmediately knew what to do. He quickly resolved the issue with professional care, and explained the how he went about it. This is the type of service company you want taking care of your plumbing needs. Thank you for a great experience.

Called them for a quick faucet install. Arrived same day with no issue. Happy with the service.read more

Geez, I feel so lucky to have found a honest efficient plumber. This review is not only…read moredeserving; but along while coming, as this is now my go to plumber, and all in all I will most likely call him; for him to give me direction in the future with assistance on my air conditioning as well. I had a situation with my air unit on top of a property that was creating a progressive leak from the ceiling ...Right away Luis came out and assessed the problem. Stopped the leak ... and replaced a pvc pipe that became clogged over time. Really, honestly saved me potentially a lot in damages. I anticipated this to be quite expensive considering it was after hours and on the weekend... but being that he's honest, he told me it actually was a smaller problem than I had assumed. The first time Luis came out was also on a emergency basis. When the main line on the same property got backed up he was the first on the scene as well. He definitely needs to look into buying a cape!! He has saved the day numerous times. Thank you so very much Luis, your work ethic and honesty is so much appreciated in this day and age. You will get my referrals for many years too come. And it goes without saying you have earned my business.

Wow, I am not one for writing bad reviews because I understand how this can potentially affect a…read morebusiness's reputation; however, I feel taken advantage of and have given the owner (Luis) plenty of time to correct this issue. So here I go... I am a new landlord who began renting my condo in October, 2017. The first month of renting, the kitchen faucet started leaking. After having the leak inspected by two plumbers (one of which was Luis), they came to the conclusion that not only did the faucet require replacement, but the hot and cold water valves under the sink were frozen (due to calcium buildup), which also required replacement. Luis immediately came onsite to replace both valves (or at least he told me he did). The total damage was $400, or $200 per valve. I did my research and $185+ is the standard labor rate per valve. I didn't mind paying the $400 because I just wanted the issue fixed. In December, I asked my boyfriend's brother, who is a plumber and manages several of the properties owned by their family, to fix the water pressure for the kitchen faucet. The tenant informed me it was significantly lower and it started becoming a nuisance. Since my boyfriend's brother was injured in October, he was unable to help me with the water valve situation. After inspecting the kitchen faucet, he decided it was best to replace it. During that process, he remembered I had paid $400 to have the two valves replaced, and asked why I was charged so much when Luis had only replaced one! I was shocked and didn't want to believe it, so I asked for a photo. I know it is slightly difficult to see, but if you look closely at the photo, you can tell that the right valve was replaced because it is smaller than the left and bottom ones (which are the originals). I texted Luis to understand the $400 fee when I should have been charged at least half of that. He mentioned that he guaranteed replacement of both valves. I said I'd feel more comfortable asking for a second opinion, and he said if I hire another plumber to look at his work, he will not replace the valves and cancel whatever warranty I had. The fact that he threatened me with that last comment, goes to show that the work he did wasn't honest. I didn't want to bother him anymore because he told me was on out of town and not returning until January. I did ask for a 50% refund (on 12/20) and now it's January 10th, and I have yet to hear from him. Lastly, and this is what scares me... there is no license number on his business card or the Yelp site. Also, he has no business website (the one listed on Yelp does not work), so I couldn't even refer to that. I also went to the California Department of Consumer Affairs and wasn't able to find any information via the business name lookup, also checked the Secretary of State website and nothing! According to the California Business & Professions Code section 7028, it prohibits contracting without a license and is also a misdemeanor to act in the capacity of a contractor without having a valid license. I am very disappointed because I obviously have no plumbing experience, so when an "experienced" plumber tells me what needs to get fixed, I am going to trust that source. This whole situation is very sad and Luis is shady. I offered him an opportunity to pay me back, but he never responded. I can't even file a complaint with my credit card provider because I paid him via check! I will definitely report this to the Better Business Bureau, and the California Secretary of State.

Last week I had my Spring Well Water Conditioner combo installed by Bill and he is excellent! Very…read moreknowledgeable, very pleasant and very quality work. After installations, Bill double to check all components to make sure everything is perfectly working. I highly recommend him for all plumbing installation.

Good morning Mr 626 Mr Bill . I really want to thank you yesterday for not showing up because now I…read morerealize really what kind of person you are I appreciate that no call not I'm sorry none of the above so no thank you next I'll find a real plumber in my area thank you I hope you enjoy your day

They are awesome to work with. Quickly took care of everything. Very friendly and communicative.read more

Patrick from 5 Star Best Plumbing really helped me out with a bad root situation in our sewer pipe…read more He was friendly, professional, and knowledgeable. Kept a very neat work area. Would definitely use his services again.

I needed about ten feet of copper pipe replaced and a gas stub moved, plus drywall patching tor all…read morethe holes cut in the walls. Jaime the office manager?/receptionist? was very friendly and helpful in getting me a quote and arranging the plumber visit. On my scheduled day, she called 1 hour into the 2 hour window to let me know the plumbers were delayed from an earlier project and to check if I needed to reschedule. The plumbers were very professional and answered all of my questions adequately. When the project had to extend into a second day, they clearly explained the plan on what had been completed and what they would do the second day. The patchwork was perfect - with a smoother and more even finish than my prior contractor from a remodel. Overall everyone I interacted with was professional and patient with my questions. My final bill came in exactly as quoted so no surprises there either. Will definitely use them again though I hope I don't have to.

I left multiple messages for this business and per their voicemail, I sent a text and didn't get a…read moreresponse. I think they are out of business.

I needed a plumber to fix leaks in my shower and kitchen faucets, so I searched online and came…read moreacross Fraser's Plumbing Company. With so many 5-star reviews, I decided to give them a try--and I'm glad I did. Long story short, Fraser's Plumbing Company has earned my business and will be my go-to plumbing company from now on. The service was professional, reliable, and exceeded my expectations. Andrew was the plumber who handled the job, and he was incredibly knowledgeable, courteous, and helpful throughout the entire process. His expertise and kindness made the experience even better. In my opinion, the cost was worth the work done. I'll definitely be calling them again when it's time to install my new water heater cabinet. I highly recommend Fraser's Plumbing Company to anyone looking for quality plumbing services.

They are quite professional and on time. After my calling they came to my home in 30 minutes and…read morelook forward problems immediately and explain to me promptly. They finished their job successfully and carefully.

Chris and his team did an incredible job for a fair price! They came in and got the job done…read morewithout delay, and planned ahead knowing I was going to be putting tile in, they created traps so if any real bad clogs should happen, no plumber would need to break into a wall. I also hated the hard water and wear on my fixtures and he installed a filtration system which has made a huge difference! While it did add to the cost, during his evaluation he noticed that pipes under house had tiny leaks. Nothing had been replaced since built in the 50s. He showed me pictures before and after and I'm happy and relieved to have that peace of mind. Everyone I know who has hired this company has not only been pleased with their final product, but found them so professional to work with. I'm so happy a friend referred them to me. Chris in turn referred me to an excellent tile guy. The compliments on his work never ceases.

After calling a few plumbers from Yelp, I got different quotes and solutions to fix my problems. I…read morewas referred to Kustom Plumbing by a friend who had used them so I called. Chris and Kustom Plumbing was a lifesaver. We had leakage, clogs and major plumbing issues. They were quick to respond, reasonable pricing and quick to fix my issues. Their Hydro Jetting service did the job. Super happy with their quality and service. Thank you Kustom Plumbing!