I had another great service call again recently. Mario and Hugo came and did a great job with unclogging my kitchen and laundry sink. They were on time, fast, very nice and professional. Last year Ceasar came to remove roots under the toilet. They always get the job done right and never over charge me. On Time Rooter is very honest with their work. read more

This plumbing company has mastered something truly impressive: doing absolutely nothing while somehow making the situation worse. I called for help, not a social experiment on how long a human can wait for basic customer service. Customer service? Nonexistent. Communication? A myth. Follow-up? A fantasy novel. Calls went unanswered, messages disappeared into the void, and when I did finally hear back, it felt like I had interrupted them during a very important meeting titled "How to Not Care at All." At one point, I wasn't sure if I hired a plumbing company or signed up for an escape room challenge where the goal is to figure out if anyone is ever coming. Spoiler: they didn't. If you enjoy stress, unanswered phones, vague promises, and wondering why you didn't just watch a YouTube tutorial and flood your own house. Then this is the company for you. Otherwise, save yourself the headache, the time, and the sanity. My clogged pipes showed more professionalism than this business. Would not recommend. Ever. To anyone. Including my enemies. read more

Fast as heck. Polite, clean, great work. Absolutely my go to. Would recommend them highly.

I never write reviews but I had to for this business. Please find another plumber and read before you ever book with them 1) they will give you a false estimate before going to your house and overcharge you after the job is done 2) they got to my house THREE HOURS LATER than the given time & our tech was on his phone for 30 mins before working on it.... In total the job can be done in 3 hrs but it took 7 hours 3) they told us the job was supposed to be $250, but came on site and said the job would cost more. And I am okay with that but what I was NOT OK with is not having them giving me an estimate before they start the job. They ended up charging us $800 PLEASE DO NOT GO TO THIS COMPANY!!! there is lack of professionalism, no invoice was provided, no breakdown, NOTHING!!! read more

My bathroom sink was draining a little slow so I had Cesar look into it after he finished it was totally clogged up. He told me he would have to cut a pipe and it would cost $750 read more

On Time Rooter And Plumbing Guys - Water Heater Installation/Repair Near Me - Pico Rivera, California

Just posting another review for Cesar. Still offering top-of-the-line service to anyone in the San Gabriel Valley and beyond!! I called him yesterday morning and he was here the same day to replace a broken faucet and clogged drain in our second bathroom. He is always offering the very best! read more

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I love these guys they come when they say and their prices are fair. Plumbers are always a little expensive. They do the work right if it they make a mistake they come back and fix it quickly. I use them probably once a month I have three homes and they're always on time and they are very knowledgeable, I just replaced the instant hot water heater. The one that was there broke and was put in wrong. I could even tell that. They replaced the heater and fixed the bad installation. They are my go to plumbers. I usually do not say this. You can trust them. The owned is always making sure they do it right. read more

I've been using these guys for the past 10 years. They show up and get the job done. Thanks guys.

Communication leading up to our schedule was smooth. Technician Adrian showed up early and did an excellent job. Adrian was open to questions and was professional. read more

This company is horrible. My townhome is only 5 years old. We have one shower not pumping hot water since it is a guest bedroom and no one uses it for a long time. They sent plumbers over twice. We were getting water when turning to hot before, there was just no hot water. Now, the water is not even flowing. They lied that we need to break down our walls to fix it. They broke our shower and trying to fish for a bugger project. DO NOT use this company. They dont fix anything, instead makes things worse. Not to mention they lied about time coming. Send me an email saying 4-5. Then when I waited and called at 5:20, they say its actually 4-7. Who is going to wait that long on a weekday? read more

Thank you Adrian! I had a stopped up toilet that wouldn't go down. Texted On Time Plumbing through Yelp and they replied promptly. (Along with others). After viewing their website, I called and got a quote. They were reasonable, so I booked a visit. In a couple of hours Adrian came and took a look. With a quick plunging, he cleared it! (It might have also been due to the cleaner I put in the night before helped). Since it was so quick and easy, he only charged $40. (House call, I understand). He also answered some plumbing questions I had. Very satisfied, I'll call again when I need a plumber. read more

Great company to work with. The on time crew did a fantastic job repiping my entire home. They do not cut corners, very pleased with the work, service and price. Would highly recommend! read more

Adrian, as he promised, came back and install the weather protection foam for hot/ cold pipe. Competitive price, honest, follow up... I will go for him for any plumbing work in the future. Thanks again! read more

On Time Rooter And Plumbing Guys - Navien NPE-240A installed by Adrian - Water Heater Installation/Repair Near Me - Pico Rivera, California

Pros: 1. Came on time 2. Got the job done so I can go on with my life. A kitchen sink clog really snails everything. 3. Reasonable charge - the line got cleaned also but the clog was on the side line and the technician resolved it with a plunger. 4. Did not try to sell expensive fixes. Improvements on the following will get 5 stars: 1. Maybe too busy, I have to be more active in asking if they are coming on time. And asked for the receipt. 2. A little casual attitude - should have a little more professionalism and dedication and respect for customers. But since this is a mere kitchen sink job, trivial. 3. I have longer than 1 week warranty from other plumbers for drain cleaner. But this one just gives me a week. I promised not to throw lemon into the garbage disposal again. I had lemon to clean it but I left big lemon parts inside. This review will remind me if I should call them again. read more

Everyone I have encountered on this team is great. They are professional, prompt, and communicate very well. I have been using their services for about 4 years and have never looked back. Give them a call, they wont disappoint. Projects: Tankless water heater installation. Full House water line horizontals replaced Washer Hookups Galvanized Removal and replacement on drains Main Drain Clay removal and Replace Misc Matinence Adrian, Cesar, and Pablo, thank you for all your hard work through the years! read more

Fast service, courteous, honest diagnosis of problem, great pricing, and took ALL the proper safety pandemic precautions. Rest assured your problem will be fixed without worry of being up sold unnecessary add on work (like some other company reviews indicate). Adrian was referred to us by a close friend and for good reason! Amazing service and will be referring to others as well. read more

I was worried I might get scammed, but not only he gave me a good quote, but explained how to deal with overflowing kitchen issues. I am a loyal customer! Thank you read more

Completed the job in a timely matter. Good price and responsive service. Very clean

One price to install toilets, as opposed to another plumber who was going to charge almost double to install an old one and even more to install a new one. Thank you Adrian and Cesar. read more

I've been on Yelp for years (mostly searching for food) and this is my FIRST review ever, which says a lot about how happy I was with Adrian's service. :) My family was in need of getting their kitchen sink drained, so I looked on Yelp to see what I could find. On Time Rooter was at the top of my search and rightfully so! It's a Sunday afternoon, and we're in the middle of some heatwave. I didn't expect anyone to be available until the weekday, but Adrian is 24 hours and really did respond within 10 minutes of me messaging him on Yelp. He was able to come by to evaluate the problem, same day. He was in and out in 30 minutes and our sink is no longer clogged! He also helped us discover a much bigger issue with our pipes, which explains a lot. I'm definitely having him come back. He made it so easy, and there was no pressure. Here's what got me...I would like to reiterate that it's Sunday, Adrian is available 24 hours, it's really hot outside AND this weekend was his daughter's birthday! His daughter, who proudly came to work with him, because dad just had to work. I felt really bad for having him out here, but he got here and got the job done. I'm a sucker for supporting hardworking, local businesses with INCREDIBLE customer service. Who doesn't?! This is one of those businesses, and it feels really good knowing that your money is in the right hands. Will definitely recommend them to everyone, and call again for future plumbing needs. read more

Our house had been having plumbing issues for months- our laundry room flooded with every load, the sink drained slowly, our dishwasher didn't seem to be draining well, and to top it off, in the month before we called On Time the sink garbage disposal stopped working! I had enough and called On Time Rooter And Plumbing. Jesse answered the phone, and I couldn't get an estimate over the phone like I had originally asked for on Yelp (apparently the person handling their Yelp conversations doesn't communicate with the company base?) so that was slightly disappointing. Jesse was very nice though, explained about the price of a plumbing inspection, and we set up an appointment for a day later for someone to come assess the issues. The window for my appointment was 10-1 but Adrian showed up half an hour earlier! I usually have to wait even past the window for techs so that was quite a surprise. As soon as I let him in and explained the issues, he went right to work. He was very courteous about putting covers over his shoes every time he entered the house, until I let him know it was okay to leave them off- poor guy kept having to go inside and outside constantly. He fixed the garbage disposal very quickly, and let me know where the water leakage (that I hadn't even noticed!) was likely coming from, and recommended we install a new faucet. He didn't push it on me to purchase and have one installed the same day, just mentioned that they did installations and it was entirely my choice when and who to do it. Adrian ended up staying longer to figure out the problem with our pipes, and snaked in two different places before he could get everything cleared up. He even climbed to the roof briefly when he found he couldn't snake the pipes from our bathtub and needed to do it elsewhere. He really did all he could to make sure the problem was fixed. At the end he only quoted me for the two pipe clearings and gave me a little discount as a new customer. Really nice guy who got the work done, thanks! read more

I have a kitchen sink overflowing issue, and called this morning to book appointment for available time in between 2pm - 5pm. I live Alhambra, which is right above Monterey Park they located. The guy name Roy called at 4:45 pm and tell me my location is too far to do the service. I told him I live in Alhambra, which is 10 minutes away from Monterey Park, and he start to give me other excuses. I wasted whole day for unreliable local business. Update: Roy says they stop service in Apartment complex. I told an associate I located in 2nd floor of condo. I don't understand why they have information discrepancy. If you're in Apartment of multi floor condo, look for other businesses. read more

On Feb 10 -Reached out to this establishment based on the reviews by previous costumers. Cesar was the one to respond Feb. 12. He was friendly and professional. He was not able to diagnose the problem with the water heater since the diagnosing flashing light was not on at the time of his visit. He turned the heater back on and asked me to send him a video of the flashing light when it occurs again, so I did on Feb. 16. He ordered the part and we waited 5 more days for it to be mailed out. That's 5 days of freezing showers, pretty terrible, specially in winter weather. It's finally fixed Feb. 21. The technician he sent was Angel, fixed on the same day the part arrived. My recommendations would be to call the number on the heater that says not to return water heater to where you bought it, have the serial number ready and tell them what the water heater is displaying ( the number of blinks) Get the parts and then call for a technician. Cesar was very patient and kept me updated. He made the phone calls and got me the parts. I didn't pay for the parts because my water heater was still under warranty. Labor was $ 250. Very long stressful process... read more

We got a tankless water heater from On Time Rooter & Plumbing Guys, Inc. They were on time, quick, professional, and friendly. They did a great job installing the tankless water heater and answered all the questions we had about it. We have hard water so they also put a filter on that would help with that. We are very happy with their services and professionalism and will definitely call them again whenever we may need something done. read more

I had an emergency plumbing issue they responded quickly and pinpointed the problem. Hydroflushed the house pipes and then cesar followed up to give estimates on needed repairs for future. Always very professional helpful and honest. Thank you to all and all you hard work. It's very appreciated read more

Prompt response for a drain issue in my washroom, very fair price technician had a great personality and was quick to resolve our drain issue. read more

Adrian helped us on Father's Day of all days!! I looked on Yelp for Plumbing reviews. On Time Rooter and Plumbing had some of the best customer reviews, so I decided to reach out. Adrian responded very quickly. He came in assessed the issue and took care of it in a matter of 10 minutes. Thank you Adrian for your promptness, efficiency, & professionalism. I will definitely call Adrian for future plumbing needs. read more

I used this company because of the great Yelp reviews. I did not think they lived up to their reviews much less their name. I had an 11:00 appointment to have a kitchen faucet replaced for $169.00 ( I purchased my own faucet) they did not arrive until 12:20, what is so ON Time about this? They could have at least called to tell me they would be late, instead I called them to find out what happened. Same B.S. story so many flaky companies give you. I requested Adrian come out and do the work ( he had been out previous to diagnosis the problem), I was told that would not be a problem. Yet, instead Pablo shows up looking like he had just crawled through a sewer pipe. Honestly hesitated allowing him in, he was very very dirty! Pablo was a nice guy and did do the job, but be aware of how this company rolls. Adrian was going to reset the garbage disposal when he returned, well he did not return and Pablo could not do the job. Instead he offered to replace the garbage disposal for $350.00, I will most definitely look for another company to do that job. These folk will not get another dime from me! Adrian, I would normally pay after the service is provided. Because you were late in arriving I was not able to be present when Pablo finished the job I was at a scheduled appointment. I responsibly paid my bill on line the following day. You see I am not flaky like this company ! read more

Very disappointed with this company today! Had a clogged main line. Called for appointment. Was told they would be here between 12 and 3 p.m. Great! Then received a call it would be between 2 and 5 p.m. At 4 :05 p.m. received a call that they wouldn't be able to come until the next day!!! Sorry won't be calling them again :( read more

I had an emergency plumbing issue and these guys were here in less than an hour. They promptly investigated the issue and got it repaired. Adrian (I think that was his name) was fantastic and professional and I will be using this company from now on for all my plumbing needs. read more

I hired on time rooter for a major project (thousands of dollars) of repiping my entire house. Even though they did the job they were paid to do, I'm used to working with professionals which a quality I thought they strongly lacked. Because of that I would not recommend or hire them again. read more

These guys know what they're doing. Their friendly and efficient service left me with great confidence. I highly recommend On Time as they are very versatile; water heater, plumbing, toilets, etc. They will help you pretty much with most appliances. However, my case in particular was the plumbing and they not only kept the mess to a minimum, they provided the utmost professional opinions and advice to help you save some money for the long run. Cesar, thanks again boss!! read more

Cesar came out to fix our plugged toilet on a Saturday night during a big party. I was so worried we would have to send everyone home but Cesar saved the day and worked on getting the blockage clear (we think a child dropped an object into the bowl) until the toilet was usable again. Fast and friendly service. read more

These guys are great! Our kitchen sink was backed up over the holiday weekend and they provided an estimate quickly and sent someone out the same day we requested their service. We recently purchased a new townhome and had requested service from our home warranty company. The plumber they sent was either lazy or inept. He snaked the line 15-20 feet, then declared that it was the HOA's problem. We reached out to our HOA to get more info about the plumbing, access points for snaking, where our piece ends and the common space begins, etc. With the new info, we requested the home warranty company re-send their plumber, but they refused because their plumber said that it couldn't be cleared from the unit and it was something in the shared line. When Cesar answered the phone he confirmed that they had a longer snake and if it was the sink plumbing, but that snake wasn't long enough, they had another that would just take some additional time to get out here. When he arrived, he not only cleared the sink clog using the snake he brought with him, but also checked the additional pipe/access point and explained what it was for (it was the main sewer line and since it was clear, it implied that the issue likely was just in the kitchen plumbing). Will definitely be keeping their business card for any future plumbing issues. read more

Cesar and Adrian expedited the diagnosis and repair of my clogged shower and toilet issues within a very timely manner. They were very courteous, professional, and kind. I was so appreciative of their kindness to my dogs and Cesar's trust in digitally invoicing me for payment. The price was so very fair. They seemed like very trustworthy people who place much trust in their clients. Highly recommend Cesar and Adrian from On Time Rooter & Plumbing Guys!! read more

Everyone needs a local plumber. If you don't have one yet in the SGV, let me recommend one to you! On time Rooter is pretty amazing. They are prompt, forthright, and reasonable. Jesus was awesome. Very Nice guy and very respectful to common, everyday, Japanese situation when it comes to in home customs like wearing shoe slips in the house. Big props to him for being so understanding... and aside from that, he was an amazing plumber. Mahalo, On Time Rooters! I found my local plumber! read more

Cesar and his team was prompt, extremely professional, quick customer service needs, they did a custom gas line installation and also installed my tankless water heater, for my above ground pool, this is the kind of professionals I prefer and recommend, now I know why they are 5 stars rated on yelp, and the reviews are true if they do rate 5 stars I can concur with them. I will sure go with them again for the next project. They worked from morning to night, really appreciate all of them to stay and get the job done. Great work guys keep it up. read more

After receiving outrageous quotes from other "major" plumbing companies who wanted to do the job in an easier fashion, On Time Rooter and Plumbing Guys gave me a reasonable quote. Not only that, the first time I got their estimate, the staff was listening to my needs for my custom job. I had started a copper pipes replacement for our house, unfortunately, due to unforseen circumstances, I couldn't finish the job. These guys came in, took over what was left, and finished the job! They were always communicating with me. Were tentative to my needs and situation, and were great to work with. The precision on the copper pipes was immaculate. They removed the old pipes, fixed all issues, and came back to check and make sure everything was taken care of. I will be referring them to anyone I know who needs them in the future and I will be using them if I need for any other issues as well. This company was truly professional and worked extremely hard and efficient. I am very happy with my results. Please support these guys, they are different, in a positive and great way! read more

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Great work by these guys! Super responsive and fast! Messaged them late last night when our toilet and shower flooded with water. We set an appointment for early this morning and Adrian arrived promptly. They started working on snaking the clog but discovered that there was a bigger issue. They left and came back with a bigger snake and it resolved the issue but it would only be a temporary fix. We could have ended the work and called it a day but we didn't feel comfortable having this issue haunt us in the future. Instead of trying to upsell us on many repairs, they took the time to show us the issue with their camera and recommended the best solution to resolve our main pipe clog. After the fix, they even took extra time to show us with the pipe camera that the clog is now gone! Unfortunately, we saw a few cracks in the pipe that may need future repairs but they don't recommend it right now since it's fine. Honest guys. Hopefully the crack won't get bigger but as the least they provided us a heads up in case something comes up in the future with how the tree roots may grow around the pipes. Thank you so much Adrian and Caeser! read more

Our company hire these Plumbers to unclog the ladies restroom but I don't think it was a good experience First of all I don't like the fact that the plumber was flirting with the coworkers They unclog the drain but they left a mess in the restroom I had to clean the walls and the floor After 2 days the train got clogged again we call a different company and they forgot to put the wax ring properly I think they need to be more professional there are young and they need to learn more read more