I recently moved from out of state and was looking for a dealership to continue servicing my Honda. Unfortunately, from the very first visit, I was unimpressed by the lack of professionalism and basic customer service. During my first appointment, Justin was listed as my service advisor, though I only learned his name because another service representative mentioned it when retrieving my vehicle. There was little communication and no sense of ownership over my service experience. On my second visit, I stopped in for something extremely simple--checking my tire pressure. I was bounced between two service representatives and ultimately told it would be a three-hour wait and that I needed an appointment. The representative who delivered this information was unnecessarily rude and dismissive. Plain and simple: I would rather drive to another state--or halfway across New Jersey--than ever give this service department my business again. I have been a loyal Honda owner since 2001, purchasing multiple vehicles new through AutoNation Honda and always servicing them at Honda dealerships. I travel for work and have lived in several different states, and I have never experienced service this poor anywhere else. I'm honestly shocked this location continues to operate the way it does, given how customers are treated. This was a deeply disappointing experience and not at all reflective of the Honda brand I've trusted for over two decades. read more

Justin, you're a POS. I don't give a f if you don't work on Mondays so you feel like you shouldn't give your all on your day off. However, once they took my car for service, I asked you where should I go. You tell me to wait inside. Missing the part that I had to "check in". So here I'm waiting for two hours with a sleeping baby and a teenager AND MY CAR HASN'T BEEN SERVICED. JUST TO BE TOLD I HAVEN'T CHECKED IN. thank you Justin. Next car is a Tesla. read more

Worst service department for Honda that I've ever been to. They charged me for an oil change and tire rotation, and never did the tire rotation. Today I decided to give them another chance, I called their service department and it just rang and no one picked up. I called the operator and told her no one was picking up after she confirmed the service department is open, and again, she transferred me to a voicemail. How does anyone do business at this place? Poor service, do not take your Honda here. read more

I've been meaning to go to this place for a while. So when we finally did, we took home the car on that day. I had a great experience with them, they're very efficient! And oh look for our boy JORDAN !! He's the man, he made our first time leasing a car like a Breeze!!! read more

Was supposed to check air filter and cabin filter on a 2018 CRV.Was told both were still ok.Made service mgr check them,and they were filthy.They never checked them.Brought car in for trans mission fluid change and oil change,I hope it was done.Draw your own conclusions read more

This has to be the worst Honda service center ever. I brought my car to replace the under shield, calibrate the sensors, and fix my Air conditioning. A week and a half later, the sensor's warning returned, and the Air conditioning stopped working. This cost me $3,500. I took the car back to the service center, and they tried to tell me I must have done something for the warning lights to come back on, which did not happen. I went into the store, returned, and started the car, and the warning light came on. They changed the air conditioning compressor, which was not the problem. Now, they want me to pay $1,600 to fix what they should have fixed before. I called and left a voicemail with the service manager, who never returned my call. Please don't take your car to Garden State Honda of Passaic, NJ. I have never written any kind of review before, but I had to do it this time. read more

I was in the market for a new car for the past month and it has been a stressful and traumatic experience dealing with most of these car dealerships. LOL Unfortunately, I had to buy during the period where there is a shortage of new and pre-certified vehicles so there are very little deals and negotiations. Im talking some of these dealers weren't budging and were asking for $5000 over the MSRP price which I laughed at and kept it moving. I had just left another Toyota dealer in Jersey and googled the closest Honda dealer near me and found this spot. We walked in and it was their used dealership location. A young lady , Ruby approached us and asked what I was looking for and I told her a 2021 Honda CRV EX with the colors I wanted and wouldn't compromise since I was buying new. Initially I was looking at 2 to 3 years old models within Toyota or Honda and the prices were soo high I said I might as well buy new. I was ready for the aggressive sales tactics and back and forth banter that I learned to manage and wrap up quick after visiting a few dealerships. Only this time, Ruby was just as sweet as she can be. Her style was very professional and laid back and she listened to what I wanted without trying to offer me something else which I hate! Don't get me wrong I was ready to tell Ruby no which I actually did and walked out when her "manager" wouldn't agree on the numbers. Ms. Ruby walked out and made a small counteroffer which was the best offer I'd received that didn't have me driving further south to purchase. So, I just accepted the offer because i was just exhausted and wasn't looking forward to going to another dealer at ALL. I had tried every website, "trucar, carguru. vroom, carvana" and just didn't have any success. We spent about a good three hours completing the deal. They had to bring the vehicle over from their new sales location, LOL and when it arrived I was cheesing hard. I was excited because it looked and smelled good but most importantly I didn't have to deal with the stress of continuing to look. I am pretty sure I could've haggled more but I didn't want to and I trust Honda's products. I know if Ruby was one of those aggressive salesperson I would've left. Her calmness and patience actually calmed my nerves and we sealed the deal. If you're in the market for a new or used Honda, please ask for Ruby! read more

Garden State Honda - My new boo. - Used Car Dealers Near Me - Passaic, New Jersey

Horrible experience. I tried leaving, but they pressured me into buying a junk car for way too much money, and when I inevitably couldn't afford it, even tough I told them I couldn't but they strong armed me into getting it anyway, they couldn't help me. read more

DO NOT TAKE YOUR CAR HERE I'm submitting this review on Day 14 with no car, no answers as to what is wrong with my car or when it will be fixed, & no attempt to give me a loaner car while they make whatever repairs they need 14+ days to make. I've already filed a complaint with Better Business Bureau, after I leave this and a Google review I'm contacting local news stations. I'm led to believe they've badly damaged my car since they're dodging my calls & won't call back when I do get through. 6/23/21 - Dropped my car off to get it serviced for a recall, & to diagnose an issue with my indicator lights randomly coming on. Kash was my service person, upon dropping the car off I was told "they were behind & it would be a couple of days". Red flag number one. Throughout this whole ordeal, Kash called me ONE TIME on 6/28, (Day 6) & asked if anyone had called me to let me know about my car. I said no, & he said "They're getting to it now, if you don't hear from us in 2 or 3 days call back". 7/2 - (Day 10) I called for answers & was told that "Kash is off, call back tomorrow and ask for Dina". 7/3 (Day 11) - Left a message for Dina at 7 am. After 3 hours, I start calling repeatedly, they stop answering. I call from my girlfriend's phone, they pick up immediately & said they were too busy & Dina wasn't even there. They then said "we ordered a new transmission but I don't know any other details" & gave me no answers as to why it needs a new transmission. At this point I assume that they've broken/damaged something in my car because they won't tell me anything. 7/5 (Day 13) - I call & am sent to Paul, he tells me the same thing about the transmission & says he can't give me any further details & that he'll call me back with more answers. We say we need a loaner car, it's been almost 2 weeks, we're spending a ton of money on ride shares & we need answers. He says he'll call back, but he never does. 7/6 (Day 14) - I tell my boss I'm unable to come to work because I've already paid several hundred dollars in ride shares for 2 weeks and still don't have a car. read more

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Scheduling a service online is easy & userfriendly on their site. It appeared to start well, I was easily able to reschedule my appt that morning when I couldn't make it. I entered the garage got greeted immediately & showed him my free oil change from purchasing my car here. Then he handed me a white paper to head on inside & wait "there" to which I assumed what I see is the waiting area straight ahead. He reassured an oil change would take less than an hour. I figured he said to have waited in the waiting room where there was coffee & bagels available. Reading a book, an hour & 15 flew by and no updates until a staff questioned why I had a white paper in the waiting room. It turns out you shouldn't have a white paper in the waiting room rather a yellow one bcuz if you didn't your service had NOT yet been initiated. He took my white paper to the desk & asked if I was told to wait by the "blue tiles" and I said no, the guy said "there" which I thought was the coffee waiting area, where else would one think to wait! It was not distinguished that one had to first wait at the benches right when you come in, one could easily miss this small area as a specific designated entrance place to be initially. There is no sign to state "Please check in here first before going into the waiting room" or have a staff checking every person in the waiting room to catch any white papers that slipped by frequently. Disappointed, had to wait a total 2.5 HOURS for an oil change despite having had an appointment made. The staff who caught the incident was very polite & professional, I greatly appreciated him understanding my dissatisfaction. I might return probably could have a better next experience, but I have checked that there is Montclair Acura or Paramus HONDA dealer nearby also. read more

Garden State Honda - Coffee snack station but not where you should first go. Hand white paper over to desk attendant before coming here - Used Car Dealers Near Me - Passaic, New Jersey

I took my car for recall repair, oil change and fixing my tire trim on the front. In the few hours I received the call telling me that I need to change all 4 tires. I refused as my car is only 2 years old. When I picked up my car, the trim was not fixed properly. My fault I didn't check while there. I texted representative and she said that it was bent, well I guess I took it for the repair because it was bent. So I had to go there second time, they kind of fixed it, but said that I need to go to the body shop to resolve the problem. It was a second service call that I had to come back for redo. read more

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Please save yourself the hassle and don't go here. Bought the car here two years ago. It was new used. It had some dings on it they refused to fix. Then started bringing the car there for service. It's the worst experience you'll ever have. For an oil change expect to wait two hours because 9 times out of 10 the service advisor forgets you're sitting there and it's only until you look for them they say oh, yeah! You're ready. They will tell you you need certain services when you really don't. My last oil change there they said I needed front and back brakes, rotors included for a grand total of $1200! Brought the car to my local mechanic and they said my brakes were perfectly fine. Scam artists. Do not go there! You'll regret it. read more

What a terrible scam! I came here because I was on the hunt for a new car when my lease was ending. I came because I was promised a $25 gift card on Amazon for a test drive. I figured I would hit two birds one stone. I sent several follow up emails to Pernell Sterling and he refused to give me the code. Do not be lured by their tricks! They have still not given me the gift card after 6 months!! read more

Don't buy here.They fixed the air con last August on my Honda crv, new compressor for $1,3000. It wasn't working when it got hot this spring. I had to wait until the end of June to bring it back to them. They've now had my car for 2 days. They promised to call first thing this morning. It's not after 1pm, and I've been on the phone for almost 30 minutes trying to find out if they've even looked at my cat. Never use them!!! read more

I brought my CRV into the service department because the brakes were making a loud noise. They didn't even look at it for two days. On the third day, at end of day, they returned the car to me. It wasn't fixed. I brought the car to another Honda dealership and they found that one of the struts was leaking badly and needs immediate replacement. How did Garden State miss this? read more

They don't let you leave zero stars, so I had to pick 1. This is the worst service center in the entire state of New Jersey. I paid for a tire rotation, they didn't rotate the tires (I marked one). I paid for an oil change, AFTER the oil change the oil life indicator read 60%. What the EFF. It's the second time I took the car in for a radiator leak, and the second time they couldn't find a xxxx thing. I took it to Pep Boys, they found it right away. They are also EXTREMELY slow. Expect to wait an hour just to drop off and pick up your car. Never go to this place. They are the WORST! read more

Garden State Honda -- and CJ and Debbie in particular -- helped make my first time leasing a car bearable. After a brutal experience at another dealer, my husband and I came to Garden State Honda hoping to lease an HRV. We were introduced to CJ, who helped us weigh our options and ultimately helped us decide that our best bet was to go with the mid-tier model -- the EX. We gave CJ a price we wanted to be at, and he was able to get us there without any issues. He explained what was happening every step of the way, and was patient whenever we had questions or concerns. A few days later, we came back and signed all the paperwork and left with our brand new car. I was pleased to find that when we signed everything, there were no hidden fees. Everything was JUST as CJ described. TL;DR If you're in the market for a new car, I HIGHLY recommend Garden State Honda for their excellent service and knowledge of cars! read more

We needed a new rim thanks to a nasty pot hole on route 80. You need to order and I pay for in person a day in advance. Once the part comes in, they fit you into the schedule. All went as expected but I would have preferred to pay via card over the phone to l limit covid exposure. read more

I kept having to call and try to get a hold of the service center 15 times to see if my car was ready for pickup, half of the time they don't pick up, the other half of the time the phone lady just transfers you to the service advisor the moment you say their name. I had to tell her to stop freaking transferring me after the 15th time and just to check their system to see if the car is ready. When she looked through the system,which took less than a minute she was able to see it wasn't ready, I was obviously frustrated at this point and told her if she'd just listened to me before transferring me Immediately I wouldn't have had to call over 15 times, She then hung up on me as I was mid sentence. Why do you have these idiots working at your store, train them better.... read more

Had my car towed to this place through USAA. They didn't even want to let it off the flatbed, and the guy was being a jerk about it. A week later, we get the call that nothing is wrong with our car that we had to have towed there.??. However the check engine, transmission, and emission lights have come back on. A certified Honda dealer could not find a problem with our 2013 Civic which is one of the most common cars in the world. What a joke. They had the car, probably reset the lights and called for us to pick it up. Frauds!!! read more

Garden State Honda - Nothing wrong I guess, must be a mistake. - Used Car Dealers Near Me - Passaic, New Jersey

This is worst place for service I have seen. I have owned multiple toyota cars and jeeps that I got brand new and took them to dealer service centers all the time and never had a problem. But this one is most horrible one I have ever seen. I had a oil change appointment at 10. I was there at 10:03. I drop the car and they made us all wait outside in a line in the cold weather for 10 minutes. Then I was asked to go and sit. I called and texted the number they gave me multiple times with no response. Ultimately at 11:23 I asked them whats happening with the car and they said that they havent started on it yet. They gave me 2 options, take the car or wait another 45 minutes. Since I had already wasted an hour and 30 minutes, I just left and they happily gave me the car keys. I would never go there and would recommend everyone stay away from it unless you have nothing to do in life read more

Something has to be done about communication and customer service. I noticed two customers who 1. Was waiting in the waiting room for a lengthy time and had not checked in. Later on he explained to the advisor that it is not clear when to check in , the advisor was rude ,and brushed him off. I AGREEE there has to be a better check in system that gives an order to customers who arrive . You drop off your car and speak with an advisor before sitting in waiting room. 2. Ladies didn't even get a ticket and had to go back get a ticket to then sit and wait for an advisor AGAIN! This place gets two stars today because a gentleman checked me out when he stepped out the office. I was waiting for some time to just pick up my car and the rude advisor told me to sit and wait for my assigned advisor to get back to the desk, instead of him just helping me and just giving my key back. Management needs to refresh the customer service and the order of check in. Waiting room is outdated. read more

made an appointment for an oil change at 545. got there the man was rude. asked me why i came so late i td him that was the time open on the website. long story short...they did not do my multiple inspection..or check my brakes..fluids etc just changed my oil which i now believe they didnt even clean it. he said they close at 6 and they cant but the website SHOULD NOT have that slot open when i stated the reason i was coming in. theres always a problem when i go to this lazy dealership read more

Since 1988, My family and I have always had excellent and competent service at Garden State Honda. My service advisor Ramon always patiently goes out of his way to explain any mechanical issues and costs. He always takes care of other issues such a loaner car etc... The other service advisors are good too. The cashiers are friendly and efficient. The service center's waiting area has Wifi, two TVs, computers, seating and snacks. Many thanks to the Service Director Deana for running a well organized service center. read more

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I had an appointment here today that I booked 2 weeks in advance so. I can get a loaner they person that booked my appointment confirmed to me that I will get a loaner I took time off work to go drop off my car I was greeted by a person with an attitude which not something I wasn't expecting in Honda service center but the very unprofessional part is that this person said that they have no loaners and get this it's a first come first serve basis with loaners weather you have an appointment and a confirmation in an email or not i showed her the email confirmation from their business showing a loaner included she didn't care asked for a manager also didn't care his response was I have no loaners that's it I took my car back obviously Don't use this dealer for buying or servicing trust me you will regret it the same way i do now read more

Service Dept: Dishonest, incompetent, unresponsive, and slow. I really have tried to give the benefit of the doubt, but after dealing with Garden State Honda over a period of 2 years trying to get the same major issue fixed properly (and having them botch basic maintenance in between), I know what I'm talking about. I have put in the time, the interaction, and the misplaced trust. Don't let the surface politeness fool you (though there is a chance you will get hung up on for calling too much and expecting a response or completely ignored while standing there in person) and don't get caught up in their hustle of trying to do the least. read more

Horrendous customer service in Passaic. Rude, condescending and disrespectful, and uncommunicative. Mostly on the management level.

Though I really enjoyed my experience buying my vehicle from here, I'm going to have to advise against coming here for anything. 1. When I bought my car, it was handed over to me with previous owners belongings in it and dirt and grim, clearly the cleaners did a subpar job, paying 0 attention to detail. 2. The wheel lock key wasn't provided in my spare tire kit. So when I got a flat tire I had to miss an entire day of work to resolve issue and receive wheel lock key to have my tire changed. 3. My mistake for returning for the free oil change offered. As information I received from previous service employee here, they will purposely take their sweet time working on your vehicle. So don't ever expect a service to be done in a timely manner. You will have to wait 2 hours for a simple oil change that takes 15 min anywhere else you go. read more

BAIT AND SWITCH. DOES NOT HONOR THE OFFER LISTED ON THEIR WEBSITE. I went there to lease a civic. Should've yelped before going in. Elvis and his manager wasted 2 hours of my time just to try to charge $350 a MONTH for a 2019 civic lease. read more

After I dad some issues with my credit card they called 4-5 times and apologized for mistake which was nice. I will probably go back for service read more

After receiving emails telling me that you did not need an appointment for an OilChange when I went two times I was told they were only taking appointments this was after waiting on line for 15 minutes. I told the man who was checking people in he said I don't know nothing about that. I tried calling when I got home and phone just rang. Bad Bad Customer Service. I tried posting on their page and it was deleted. Guess they are use to bad ratings! read more

Garden State Honda - Used Car Dealers Near Me - Passaic, New Jersey

I will never ever ever ever ever come back here again. I'm usually the most optimistic person when it comes to experiences, but this was truly unenjoyable. This was my first and last time coming here for car service. I prefer other Honda locations which I've had zero issues prior to this one. The customer service is non existent. The representatives are very slow, condescending and rude. The waiting area is uncomfortable and when it was time to pick my car up they told me to go outside and find it in the lot. What? I just hope that no one else has this experience so I would encourage you to go elsewhere. read more

!!!!DO NOT BRING YOUR CAR HERE THEY WILL LIE AND CHEAT TO MAKE YOU PAY!!!! I brought my car here for service when my air conditioner stopped working. They got the car back to me the same day claiming that they replaced the condenser under warranty. The entire day the failed to answer questions when I called. The first indication that they had found an issue was when they called me to say come get your car while I was standing in the service center trying to find someone to tell me about my car. The next day the air conditioner didn't work again. I called asking when I could bring it in again was told I would be called back. Never got a call. After a week of service department dodging my calls and refusing to call back when I left messages I finally got them to tell me I could bring my car in on the following Monday a full week after they had my car the first time. After a full week of the car being in the shop they had replaced the compressor (which wasn't under warranty) the ac only worked for a week before it stopped blowing cold air. No one calls me back no one want to acknowledge that they need to fix the issue or that they might have screwed something up Update as of today 8-5-21 I got my car back for the third time. I come in and talk to the technician. I asked what was the issue this. He tells me that the condenser was faulty so we put a new one in. I said ok well then I want a refund for the compressor that was replaced the second time I brought the car in cause if the new condenser was also faulty I obviously didn't need a new compressor. He stares at me like a deer in headlights. "I'll need to get a manager to take care of that." So he goes and finds a manager. The manager comes out and says there was a hole in the condenser cause by a rock. I tell him that's not what I was just told a few minutes ago. He says "I can go get the condenser and show you." I tell him "it's a service department I'm sure you can show me a bunch of busted car parts if I asked to see them. The fact is you already replaced the condenser. The A/C didn't work after a few hours I have to fight with you on the phone to get the car looked at a second time and the compressor is bad not covered under warranty. The A/C still doesn't work and your technician says it was a faulty condenser. This dealership is full of lying sneaky people that will do anything to make money read more

Horrible girl tells me about an hour I need to get to work so I wait 3 hours later I'm still here and now I'll never make it to work on time thanks for the horrible service never again I'd rather pay a real mechanic double read more

I had an appointment for an oil change. I arrive and some of the staff were not wearing their masks properly and I saw one person in the car repair section not wearing one at all. After sitting down with a rep I asked where I can wait for my car and he directed two two waiting rooms. The first was full and also had 2 people not wearing or wearing masks wrong. The smaller room had someone in there not wearing it at all. I told the staff member and his response was "well you have to leave your car" NO, I don't. I left. It is up to a business to keep their employees and staff safe and enforce the signs they have up that say 'no mask no service' I did not feel safe and didn't want to continue to wait for the 2 hours they said it would take in the rain outside. read more

Had to replace windshield wiper rubber. Small "repair". Thanks to Wellington for getting the part and replacing it on the wiper assembly. A small thing I know but he took the time!!! Thanks again!! read more

In 2016, I leased my Civic from Clifton and it was a great experience. I had a few months left on the lease, and wanted to discuss options. I was looking for the Clarity but they had sold out on the lot. Angelica was very helpful and great to work with. She asked me what color I liked, which was green, but I'd go for silver or black if I had to. They said they could find me one, and wouldn't you know they did! It so beautiful and I'm extremely happy with my new car. They worked very hard to make things happen and Angelica is the best! read more

Garden State Honda - Used Car Dealers Near Me - Passaic, New Jersey

This service facility is declining, they also seem to be understaffed. Today after not receiving a pickup call I waited about 30 mins on a line to check out my car sitting in the lot. read more

This place always gets confused for the Honda Service which is located adjacent to this in the back. This review is for the used car dealership, not the service which can be checked into and reviewed separately. I have been here many times, mostly during my waiting for my car to be services. They dealers here are friendly, they have decent amount of used cars for sale which most of you can find online on their website with prices. Dealers were friendly and not pushy at all during all my visits, I told them I was just browsing and they left me alone. Based on market value prices here are decent on used vehicles and they all seemed to be well maintained. If you do your research you can get a decent used vehicle here at a good price. read more

After looking for an HRV online I came across Garden State Honda. I put in a request for contact and was called shortly after regarding the vehicle I wanted. After speaking with the salesman he told me 3 were in stock and assured me that they were not doing msrp markups at this time. I was happy to hear that and was ready to do business. A few hours later I was called back and the salesman did not want to give me a price, kept dancing around the topic. After being blunt and asking why they were being so hesitant the salesman responded that they are charging $6,000 over msrp for all HRVs!! 6k????? I asked why they advertised the vehicle for msrp and why the original salesman said they were not doing markups... their response was "oh it was some internet salesman who didn't know"... yeah ok. After telling them no, I got a call a few days later. Now they were asking me to purchase a CRV model for msrp. Once again I said I wanted an HRV, and once again they asked for $6,000 over msrp. SHADY SALESMAN, AND SHADY DEALERSHIP. I will not be making any purchases from them. You have been warned! read more