BE VERY CAREFUL BEFORE RENTING FROM THIS STORAGE FACILITY…read more
Based on our experience, I would strongly caution anyone considering storing their vehicle, trailer, or belongings at this facility. There have been multiple break-ins, and the lack of security and response from management has been extremely concerning.
Our trailer was broken into and damaged while it was on the property. The door was actually drilled through and damaged in order to gain entry. What is perhaps most disturbing is that no one from the facility contacted us to tell us what had happened. No phone call. No notification. No concern. No follow-up.
We were left to discover the damage ourselves.
This was not an isolated incident. Vehicles were broken into and catalytic converters were stolen from an entire row of vehicles. There have also been trailers damaged and broken into and storage units burglarized.
The situation raises serious questions about the facility's security and surveillance. From what we experienced, the cameras do not appear to be functioning properly, and it does not appear that anyone is regularly monitoring or even checking the camera footage. What is the purpose of having security cameras if they aren't working or being monitored when multiple break-ins are occurring?
We were also told by an officer that people have been renting storage units online using false information specifically to gain access to storage properties and commit theft and vandalism. If this is occurring, the facility should be taking its security and access procedures extremely seriously.
And what happens when you report a problem?
In our experience, nothing.
The property manager never contacted us, never followed up, and showed absolutely no concern about the fact that our property had been vandalized on the premises. No one even bothered to notify us that our trailer door had been damaged and left open after someone drilled through it and broke into our trailer.
Instead of feeling like management was concerned about the safety of customers and their property, we were left with the impression that the attitude was essentially, "Your problem."
The security at this facility is a serious concern. During our experience, I personally observed the employee responsible for the office/security area sitting on her cell phone and eating chips while customers were dealing with stolen and damaged property. Watching this while people are losing valuable property is incredibly frustrating and unacceptable.
The prices at this facility are outrageous for what is being provided, and based on our experience, there is simply not an adequate level of security or customer service to justify the cost.
A storage facility should take security seriously. When a customer's property is broken into, management should at minimum notify the customer, acknowledge what happened, document the incident, review available surveillance footage, and follow up. We received none of that.
If multiple vehicles can be broken into, an entire row can have catalytic converters stolen, trailers can be vandalized, and storage units can be burglarized without customers being notified or management appearing to take meaningful action, that is a major security failure.
If you are considering renting here, please do your research first. Ask very specific questions about recent break-ins, functioning cameras, whether surveillance is actively monitored, access control, and how management handles theft and vandalism.
Our experience has been extremely disappointing. I would not recommend this facility to anyone who is looking for a secure place to store valuable property.
If I could give zero stars, I would.
