I am partly writing this review because I am sad that my work has changed to Kaiser and I cannot…read morehave Dr. Sawires take care of me anymore. It's funny. Working with her office (as Dana L. says below) can at times be a nightmare, but it is definately a front office issue. Dr. S acknowledged that if I needed to get ahold of her, the best way was her private cell phone... who does that? She does. She is amazing. Great doctor, great person, great advice. She is also my mom's doctor. My mom is a double amputee and has some serious health issues - Dr. S always schedules an hour for her, and comes in early to do so. She has a great sense of humor but isn't afraid to tell you the truth. I wish she was still my doctor (but lucky me we still catch up when I take my mom to her appointments! She tends to run behind, but its worth it if you like good service. She openly dismisses the mandated 15 min appt time allocated by the medical group - she takes as long as she needs - she knows 15 minutes cannot provide for excellent service. When you are on the recieving end of this treatment it's great, but if you are waiting in the lobby and she is 30 min behind it can suck. I give her 5 stars anyway because its worth it. I just learned quickly two things: 1) make the first appt of the day or first appt after lunch so you don't get stuck waiting AND 2) call her directly or use the mysutteronline.org email service to email her if you need refills, quick response/emergency. If you do these two things, you get the attention of an awesome doctor and successfully manage the pitfalls of the office she works in. Well worth it.

I've been following Dr. Sawires for YEARS. She will know who I am if she reads this THE most…read morethrough doctor. Amal cares not only about your psychical health but also your mental/emotional health. Each time she leaves the practice I find her and reach out or switch. I've referred all of my friends and family to her. Especially the elders in my family & friends group because she specializes in elder care. LOVE HER.

Don't rely solely on the overly positive reviews. I did--and it gave me a false sense of security…read more My real experience was the exact opposite. I am angry, not just disappointed. From the beginning I repeatedly raised concern about a potentially serious medical issue and asked for appropriate workup. It was dismissed, and I was sent to an inappropriate specialty. Only after seeing another department did I finally receive the correct, more targeted testing--and the results were clearly abnormal, confirming that my concerns were not "just anxiety." What I cannot forgive is what happened next: despite abnormal test results and imaging findings, I repeatedly requested an urgent specialty referral. Instead, referrals were repeatedly incomplete or failed--sent as a generic "joint pain" note with no supporting details--so the receiving specialty clinic could not triage or schedule me. While my symptoms progressed, I was trapped in preventable paperwork and coordination errors. If you need routine care, maybe it's fine. But if you have a serious, time-sensitive concern, think carefully. No one should have to fight this hard just to get an appropriate referral.

Dr. Ling Xu is one the the most attentive doctor we ever met. Others don't like her style because…read moreshe like to order blood test before she gives you diagnosis. For me, I think that is a good idea. She does not like to guess on what is really going on with her patient. What better way is it than not knowing what is going on in your body internally before prescribing drugs for you to take. It is better for her to know the root causes of your illness and blood test can help her to get a starting point with her diagnosis. She can then at least rule out the worst or act upon emergency matters internally if there's any in a timely manner. Dr. Ling Xu's staff are also very friendly and helpful. We love her style. Keep it up Dr. Xu.

I have been under the care of Dr. Richard Ho for over 2 years. Dr. Ho is very thorough, and…read moredetailed oriented -- and highly competent. I find him to be an excellent internist. In Christ, Angeline Yu

My experience with Dr Richard Ho at Stanford Health has been extremely poor. It was impossible to…read moreschedule a physical healthy check up with him, or anyone in their practice. I finally got one that fit my schedule after 8mths! And the day I showed up a little late due to work, I was sent away! So I guess I'll have to wait another 8mths? Can you imagine if I were sick? Definitely nothing special about him or the practice. Go somewhere else. --- a frustrated patient.

She seemed to miss to order the right labs for me. To take…read moremy health in check, for a week or so I tried to reach her for the labs, and I did send her several messages online as well. But the messages just seemed to go to an abyss, where no one seemed to read or respond or take any appropriate steps. I believe she and her staff failed to do the right thing. I wish there were better medical staff.

I have been searching for a PCP for several years since my favorite moved out of state. After…read morescouring the internet and checking and rechecking reviews I finally decided to give Dr. Bachwani a try. During our initial consultation she was patient and thorough. She asked appropriate follow up questions. She was frank, informative and engaged. I like her because of these qualities. I highly recommend her if you're looking for a medical partner who will spend time to problem solve and tell you like it is.

I like him. I had…read morebeen with my previous PCP for 15 years, and was heartbroken to have lost her by not being able to see her any longer. The best thing about her was her trust and belief in me (not doubting me), and having her listen and order/do any or all the medical & prescription requests I needed and required. So I was really nervous and anxious about trying out any new doctor. I went through all the PCP's in my health insurance provider search list, and landed on Dr. Dhawan. Granted, ratings for doctors are limited and sparse; usually weighted heavily on the negative side since those are what usually instigates people to even leave ratings & reviews (if a good & satisfying job is done, then people just go on about their lives). But considering all of those, his was high enough rated amongst the other available doctors/options. And I'm happy with my search and results! He's pretty forward, no-nonsense, leaves out small talk or what's extraneous, and is pretty direct. But at the very least, he does listen and considers what I let him know and inform him about (which can't be said about many doctors). He works with my goals and what I'm trying to obtain or accomplish (in terms of my medical needs and wants), considers my health and medical history and current well-being, and I'm able to get out of him what I would like for myself and my medical health. He keeps it simple; which is what I am looking for being the type of man I am -- I have conditions and concerns, he provides and observes and manages them. MOST IMPORTANTLY he does it without me needing to insist or force or convince or fight for it; he actually works with me and tries to understand and at least be open to it. So he keeps things with him and my needs & pharmacy to go pretty uncomplicated. I do appreciate & like that his office (Epic Care) works with MyChart and also Care Everywhere, so he and his office is able to coordinate with my other health care providers (medications, lab work, lab results, etc.) What I would criticize is that he's not so readily available -- appointments with him have to be made out weeks in advance. Another thing; as I mentioned, I enjoy Epic Care being accessible through MyChart, but anytime I communicate and coordinate with his office through MyChart, they are not quite responsive; so much so that I've actually had someone in his office tell me that it's better to call and arrange/discuss things than going through MyChart! For reference/context; I'm speaking about referrals, prescription orders & dosage changes, appointments, even some minor/general medical questions that relate to my care. I don't know if it's a good or bad thing, but he's located in both San Leandro and Castro Valley -- which I don't mind and if it makes him more available, than I'm all for it; but I live literal blocks away from his San Leandro location that I rather that. Also, as he does leave an impression of simplicity, I don't know if I would trust leaving him with anything more complex or very nuanced. I guess time will tell and/or if more trust & confidence in him is gained to be able to say in the end. So, at the very least, I believe him and so far he's been able to work with me and what I ask from him and what I'm trying to accomplish.

Dr Dhawan is a great internist. I have been seeing him for years. My insurance quit covering me…read morethere, and I panicked! He always listens and takes time with my appointment. His office is very efficient too.

Wow, I was attempting to delete the review that I gave based on an experience that I had. I would…read morelike to make a revision and say that the office reached out to me apologized, and though she apologized, and I do appreciate that the experience was still the experience I hadn't seen the doctor so I can't speak about the doctor. I can say that the program Director called me yesterday if I'm not mistaken and she was very sweet very helpful and empathetic to me with respect and I appreciate that so I went in to try and delete the first review and it's not allowing me to so I decided to go ahead and make another review

Doctor Abudayeh made my distressful experience much better and allowed me to find some solace in my…read moretroublesome time. He offered continuous support and diagnostics throughout the entire process. Already recommended the knowledgable doctor to some family and friends.

Dr Una was my doctor for quite awhile, until I explained how I went to urgent care while camping,…read morethat Dr gave me a very strong shot of antibiotic, for whatever reason my back pain just disappeared, no explanation for it it just was what it was! When I explained it to Dr Una, he slid over to me with his stool, looked at me and said, YOU NEED TO SEE A PSYCH! After being his patient for awhile, I was extremely taken back and have never returned, called my insurance and let them know what happened! I am a senior Citizen in my 60's at the time! I am quite sane!! Never expected that behavior from my doctor! Really sad! I can't get it out of my Mind, it hurts to hear a comment like that out of nowhere!

I had a "first" visit with Dr. Steven Una for a general checkup. Although he had never seen me…read morebefore, when he walked into the exam room, instead of saying hello, or introducing himself, he made an insulting "racial" joke about my surname, saying that it looks like they are finally letting people of my ethnic background into the building. Coming from a doctor who I had never seen before, this was shocking and completely out of line on his part. Although I managed to continue with the general checkup, before it was over I told Una that I didn't appreciate his racist joke. He gave me some lame excuse that he had friends who were also of my ethnic background. Hey, Una, I'm not one of your friends, so save your racist jokes for them! And BTW, Una, what is your ethnic background(s) and has your ethnicity ever been discriminated against? If so, you haven't learned much from that. Una needs to take a course in "racial sensitivity", and learn what kind of language is inappropriate when conversing with patients. Of all the years that he's been practicing medicine, you would think that by now, he would greet each new patient with professionalism, courtesy and friendliness. A point to ponder: people who are "insecure" often compensate for that insecurity by trying to put down other people! I said this was my "first" visit with Una. It was also my "last" visit with Una!

The ghetto is alive and well. Go somewhere else. This place…read moreis horrid and the staff and doctors not any better. I have had numerous bad experiences here. This is where my insurance had me go..I switched insurance. This place is a nightmare.

I usually go to the office in Hayward but this office is pretty nice. The office is pretty small…read morethough with a few patient rooms. If it wasn't farther, I would have gone here instead. The staff is really friendly and helpful. The only thing is I am not sure if they are experienced? They had a small lab room and one lady was in charge that day; very nice though. I had to draw blood but the lady didn't even get a vein??? So I had to get poked again? Geez. They may have had a hard time since I had small veins so they had to get the manager to do it. The Hayward office at least could get to the vein... I would still go here but not sure about having them poke me? ;-/

My friend has been telling me how great this practice is for years. Today, I finally understood…read morewhy. The staff is super friendly, accommodating and ready to help! Dr Zandi has the best bed side manner of any doctor I've been to. He's super gentle and explains everything patiently and clearly. I am super grateful of finding such a great practice that understands people's needs and strives to fill them. Thank you, Dr Zandi and wonderful staff!!!

After many years with Dr. O'Brien, I am very pleased with the transition…read moreto Dr Zandi the last couple of years. It as been seemless, having the same staff has made it very easy. Plus his recommendations have helped keep me at a weight I enjoy.