This newly decorated salon with new owner seems active with customers. The front desk has a host…read more The nail techs are in the back portion of the room with walls to allow privacy. I came here for years for mani pedis. Now, with new ownership my manicurist is back, and so am I.

I woke up on a Saturday with an eyebrow emergency ;) I really needed them shaped up for a big week…read moreahead. I got on Vagaro and searched for places with openings and good ratings. Lucky me I found Faye in Madame Butterfly's. She was very patient, professional and personable. She went slowly so I would know what the shape was and there would be no surprises. I highly recommend coming to Faye for all of your eyebrow needs!

The owner is very rude, every chance she get she has some smart comment to make. If you want a very…read moreuncomfortable experience go ahead. I see why they are two star rated..Very unprofessional business, Jaya is the only one keeping them alive with her talents. If I could give zero stars I would. Ps I have been a customer since 2015 just for Jaya solely. Never again. I didn't even wanna put one star.

Amazing shop and team…read more My eyebrows always look amaaazing! My talented technician Mia is always kind, gentle and professional. My secondary technician is the owner Margaret Clark, who is fabulous as well. Thank you continuously providing outstanding service to me/us. Barb

I love Marshae. Her work is impeccable. Each time she does my face I can't believe it's me. She is…read moretruly an artist.

Loved my makeup, but HATED the customer service. I booked online for a full face $75 w/ $25…read moredeposit... cool right? Nope they offer online specials to ppl with instagram (in which I don't have) my makeup Artist was very polite and asked me was taking advantage of the special , I told her that I booked online and I'm not sure if they'd honor that discounted rate. Once my face was done she went to the manager to ask her would I be able to receive the special since I don't have social media and wouldn't have seen it....I believe it was 45 or $50 that they were offering for walk-in/IG ppl and she said NO I booked ONLINE & she couldn't honor it! that was sucky customer service, they shouldn't even mentioned it. I didn't like feeling played

I would never recommend it to anyone. The lady i believe Stephanie, not only bruised me while…read morewaxing my brows (See the picture I attached its on the day 3rd from when I got it done), but when I told her it's burning, she immediately freaked out and said 'I am not taking responsibility for it', And no I am not on any medication or have any skin condition that may cause sensitivity. I almost couldn't believe what she said instead of being empathetic. She didn't apply any gel or anything after it, and gave me the bill and asked me to go to the counter saying she has her next appointment lined up. What???? You know, accidents happen and the bruise will heal but how you deal with it says everything. I have never ever in my life had a worse experience at a salon you'd think is such a big name. It was still burning under my eye and I had to go back home to apply the ointment Also I am sorry but her breath smelled bad, maybe due to smoking or whatever but if you are getting so close to my face, please chew a gum or maintain proper hygiene. It's Ulta. I'll never go back to the place with such an ignorant staff. I always try to see the bright side of things, but you have to call out when you know something is unacceptable.

From the owner: Feeling good is always a good look. At Benefit at Ulta Mayfield Heights, we've got all the goods…read morefor newbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

Cathy Wood is the best hair stylist. Cathy took the time to know what I wanted and my hair needed…read more It's easy took book an appointment online. Cathy is pleasant, easygoing, professional, and patient.

I love this Salon Lofts location! Cathy Wood has done a fantastic job coloring my hair (blonder) on…read morethe two occasions I've gone to her. I originally found her through the Salon Lofts website. She is incredibly down-to-earth, fun, kind, is passionate about her craft & goes out of her way (above and beyond) for clients. Her space is DARLING & impeccable. I have a third appointment with her tomorrow & would recommend her for ALL of you hair goals!

This was my first time at this location. I was gifted a certificate for a 60 minute massage with…read morefoot acupuncture. This rating is 3.5 stars rounded up to 4. First impression was not so good. I called to make a appointment and left a message. I later received a text to schedule. I asked for specific dates and times of availability and hours of operation and wasn't given a clear cut answer. I then asked for availability "on my only day off that week" She responded with what about the next day, which of course was a work day for me. After a little back and forth, we figured out a date and time. Upon arrival, I was met with a closed door. I rang the bell and was approached by behind by a lady and I advised I was there for my appointment. I was let in and told to come into a room. I was not asked for my name or my problem areas or preferred pressure. I was not told what to expect either, so I just went with the flow. The actual massage was really good and relaxing and the location was very clean The massage therapist did at least talk to me at the end, but just to tell me to pull up my groupon, tell me about other services and wish me a good day. All in all, customer service stuff can be taught. The actual service was great so I would return. Maybe they can earn a 5 star next time.

This was the best massage I have ever had! These ladies really know what they are doing! My wife…read moreand I went in for their couples package and they went above and beyond our expectations! I hope to go again soon! :) Thank you So much!