In my experience, this business took advantage of me during an emergency. They said one thing…read morebefore towing my truck, but once it arrived at their shop, they changed the terms completely. My truck was towed only 7 miles and I was charged $1,726. I was told the rate was $300 per hour, then it was changed to $350 per hour without my approval. I was also told a part costs $120, but they demanded $2,759 to install it. Because of this unreasonable price, I refused the repair and did not authorize any work. Despite this, I was still charged $1,000 in labor, even though no repair work was done. I believe this shop uses misleading statements and pressures customers in difficult situations. I am leaving this review to warn others to be extremely cautious.

Cops called for a tow. No price mentioned. Found out they charged me 900 bucks for a one mile tow…read more Price gorges. I'm filing complaints and charges. ​

My son went to Parmenter have his auto inspected, the car had 78,000miles on it and was well…read moremaintained, had only about 8000 miles since the last inspection so we knew that there couldn't be much wrong with it. they came out with a list of things amounting to $1200., my son called me and i told him to forget it, tell them you were going to get a second opinion, he said the guy just grinned as he paid the 21 dollar and said a second opinion is always good. ( must be wasn't the owner). He made an appointment with another garage to have the things checked that they said were wrong, but not have it inspected, they could find nothing. he then made an appointment with yet another garage to have the car inspected. He has 3 little kids and wants the car safe but he didn't want to get ripped off. The garage that inspected it let him watch as they put in on the lift and pulled a wheel, they found nothing unsafe that needed to be replaced.,. I thought the State was sending unsafe and safe autos around inspecting the inspection stations. this place needs a good going over.

Tom the tow truck driver (he told me he's the "weekend guy") went above and beyond. Stranded hours…read morefrom home on a Saturday evening, my steering wheel lost its power. First Tom checked to see if it was a "quick fix" that he could do (like a fuse). It wasn't. Not only did he tow the car to the dealer (car still under warranty), but he made sure I got to a safe hotel where there were restaurants within walking distance. (Not being from around here, he told me the hotel I thought I'd go to was next to a deserted mall). Great, helpful service.

THESE PEOPLE ARE SCAMMERS…read more DO NOT GO TO MONRO UNDER ANY CIRCUMSTANCES! From their in store employee's to their corporate structure these people will go out of their way to try and scam you. If you try to call them they will put you on hold for about 10 minutes then hang up, or just hang up on you in general. Spent about a hour on the phone trying to speak to a manager and got the run around over and over and over. All this not to even mention HOW MUCH THEY OVERCHARGE FOR REGULAR SERVICES! IT DOES NOT COST $500 AN AXLE TO DO YOUR BRAKES LIKE THE MAN ON THE PHONE TOLD SOMEONE WHO CALLED! Not only rude to me but condescending to other patrons while i was there. They will hold your keys hostage and force money out of you under duress. Only thing i should have done is called the cops to get my keys. Scammers through and through, DO NOT GO HERE!!!!! EMPLOYEES TO CORPORATE THEY WILL TRY EVERYTHING TO SCAM YOU EDIT: they have replied and sent emails on every review i've made telling me to "call and press option 2" the same number that i spent a hour trying to talk to someone and then got hung up on over and over. What a joke

Went for labor for an alternator. Next day my car started running rough and I just find out the…read morealternator is literally hanging because the bolts came off.

BRANDON the service manager was very knowledgable and practical in his guidance. Definitely…read morerecommend this location if you need repairs.

I have always been treated so well when I bring my vehicle here. They call and update you, discount…read morethe price as much as possible, they do great work, and they are just so kind to their customers!!

Excellent work, friendly service! I had a nail in my tire, and arrived 20 minutes before they…read moreclosed because of my work schedule. They were so helpful and quickly repaired the tire. Good customer service is hard to find today, but John was so helpful!

Had a starter replaced there when my truck wouldn't start near Mavis. Mavis way over-charged me…read more For the exact same rebuilt starter that auto stores sell for $175, I was charged $485 but they gave me $94 off - so it still was $391 (more than double). Also charged me $200 for labor when job took under 45 minutes. Was hoping for better.

I called as an out-of-town visitor with family at the nearby Medical Center. Cody at the front desk…read moresaid to bring it in, and they had our tire repaired and back on the vehicle very quickly and economically. I also observed that their vibe with their local customers was relaxed and positive as well. Not a big, fancy, polished facility (all of which costs the consumer money) but they score 5 stars where it really matters: responsiveness, friendliness, honesty, and value.

Made a 10Am appointment for tire sensor , oil change and tire rotation. I'm 20 minutes away I get…read morethere and they say they will try to get me in at 10:30. The place is dirty and unreliable. No apology or anything. Never again.

Honest, great guys, they know what they're talking about. All the work they do is very very good…read moreand quality. Super honest and great pricing. Will be a returning customer

I am always impressed when I take my car here. They are very communicative, very kind and take care…read moreof you. if they find something, they will call to let you know they found something else, and they worked with me to lower the blow of my huge repair. I am so grateful for these gentlemen for being so honest and kind. they made me feel respected and confident in my choice of bringing my car here. the woman at the front desk is also so so nice. 10/10 thank you for the excellent service.

An appointment apparently means very little at this Firestone location. I scheduled a tire…read moreinstallation more than a week in advance for Saturday at 10:00 a.m. and dropped off my car at 9:50. By 10:55, they had not even started working on it. When I checked again around 11:25, I was told it would take another 45 minutes. At approximately 12:05, I went to ask for an update and noticed my car sitting in the parking lot. The employees at the front did not even seem to know that the technician had moved it there or what the actual status was. I understand that Saturdays can be busy, but that is precisely why customers make appointments. Waiting more than two hours for a scheduled tire installation--with no proactive update, no reliable estimate, and obvious confusion about the location and status of my vehicle--is unacceptable. If they were running behind, the courteous and professional thing would have been to tell me when I arrived. This was not simply a delay; it reflected extremely poor scheduling, communication, and management. Based on this experience, I cannot recommend this location and will not return.

I always find the manager there to be kind, courteous and helpful! You want someone who knows cars…read moreto assist you when you are having problems.