My son went to Parmenter have his auto inspected, the car had 78,000miles on it and was well…read moremaintained, had only about 8000 miles since the last inspection so we knew that there couldn't be much wrong with it. they came out with a list of things amounting to $1200., my son called me and i told him to forget it, tell them you were going to get a second opinion, he said the guy just grinned as he paid the 21 dollar and said a second opinion is always good. ( must be wasn't the owner). He made an appointment with another garage to have the things checked that they said were wrong, but not have it inspected, they could find nothing. he then made an appointment with yet another garage to have the car inspected. He has 3 little kids and wants the car safe but he didn't want to get ripped off. The garage that inspected it let him watch as they put in on the lift and pulled a wheel, they found nothing unsafe that needed to be replaced.,. I thought the State was sending unsafe and safe autos around inspecting the inspection stations. this place needs a good going over.

Tom the tow truck driver (he told me he's the "weekend guy") went above and beyond. Stranded hours…read morefrom home on a Saturday evening, my steering wheel lost its power. First Tom checked to see if it was a "quick fix" that he could do (like a fuse). It wasn't. Not only did he tow the car to the dealer (car still under warranty), but he made sure I got to a safe hotel where there were restaurants within walking distance. (Not being from around here, he told me the hotel I thought I'd go to was next to a deserted mall). Great, helpful service.

THESE PEOPLE ARE SCAMMERS…read more DO NOT GO TO MONRO UNDER ANY CIRCUMSTANCES! From their in store employee's to their corporate structure these people will go out of their way to try and scam you. If you try to call them they will put you on hold for about 10 minutes then hang up, or just hang up on you in general. Spent about a hour on the phone trying to speak to a manager and got the run around over and over and over. All this not to even mention HOW MUCH THEY OVERCHARGE FOR REGULAR SERVICES! IT DOES NOT COST $500 AN AXLE TO DO YOUR BRAKES LIKE THE MAN ON THE PHONE TOLD SOMEONE WHO CALLED! Not only rude to me but condescending to other patrons while i was there. They will hold your keys hostage and force money out of you under duress. Only thing i should have done is called the cops to get my keys. Scammers through and through, DO NOT GO HERE!!!!! EMPLOYEES TO CORPORATE THEY WILL TRY EVERYTHING TO SCAM YOU EDIT: they have replied and sent emails on every review i've made telling me to "call and press option 2" the same number that i spent a hour trying to talk to someone and then got hung up on over and over. What a joke

Went for labor for an alternator. Next day my car started running rough and I just find out the…read morealternator is literally hanging because the bolts came off.

BRANDON the service manager was very knowledgable and practical in his guidance. Definitely…read morerecommend this location if you need repairs.

I have always been treated so well when I bring my vehicle here. They call and update you, discount…read morethe price as much as possible, they do great work, and they are just so kind to their customers!!

A bad nightmare happened after our first night of our roadtrip vacation. My tire was flat!…read more I had just filled the fires with air the day before. I googled tire shops by the hotel we were staying - luckily Horsehead is a pretty convenient town in terms of shops and stores. Mavis popped up and I spoke with a guy named Jon. Right away I could tell he's more on the thoughtful side. He told me not to drive on a flat tire because it would ruin the rim and tire. I told him I was able to inflate the tire back and it seems to be holding for now. He said to bring it in and they would check the tire for me. I explained it seemed to me like air was leaking out of the valve stem. Once there the tech put it on the lift and sprayed the tire down and checked for nails and leaks. Around the valve stem was fine but apparently the stem itself was loose. He used a tool to tighten it and voila... My problem was solved. Great attitude and helped me out big time and they didn't even charge me for their service!

Serviced my car for my tires. Gave great, honest advice and a great price. Shout out to Kyle and…read moreEli.

Got a screw in our tire as we were leaving to drive back to NJ. They plugged it right up and got us…read moreback on the road in minutes. Amazing customer service, and we're so grateful! They truly saved the day. Highly recommend!

I called as an out-of-town visitor with family at the nearby Medical Center. Cody at the front desk…read moresaid to bring it in, and they had our tire repaired and back on the vehicle very quickly and economically. I also observed that their vibe with their local customers was relaxed and positive as well. Not a big, fancy, polished facility (all of which costs the consumer money) but they score 5 stars where it really matters: responsiveness, friendliness, honesty, and value.

Honest, great guys, they know what they're talking about. All the work they do is very very good…read moreand quality. Super honest and great pricing. Will be a returning customer

I am always impressed when I take my car here. They are very communicative, very kind and take care…read moreof you. if they find something, they will call to let you know they found something else, and they worked with me to lower the blow of my huge repair. I am so grateful for these gentlemen for being so honest and kind. they made me feel respected and confident in my choice of bringing my car here. the woman at the front desk is also so so nice. 10/10 thank you for the excellent service.