This is a 7 diamond all-inclusive resort. It is very expensive but you will enjoy yourself here and be amazed with how well everything runs. Now, you can obviously get similar items for much cheaper somewhere else but it will require planning, research, and coordination because no other place will have this combination or quality and service. You do not have to get the all inclusive when you stay here but it is worth it. This was my first all inclusive experience where the food tasted good at all venues and even the room service tasted good. Room service only took about 30 minutes. The pools and views are amazing. The rooms and individual bathrooms are great as well. I do not have any complaints. read more

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Had to give it a solid 4-stars this time around. We went during Thanksgiving week and had a blast. Have to give a special shout out to Jorge by the beach/pool and Erick the pool manager for always providing an excellent experience. Food was amazing, room service was top notch and the whole atmosphere was extremely family friendly. The resort was busy but thanks to Mousai it never felt over crowded. Why it did not make the 5-star's? 1. $200 per hour late check out fee 2. Food at Zuma 3. Construction Other than that it was amazing. Read my previous review for all the TIPS and TRICKS to make your stay as stress free as possible. Cheers! read more

This is probably the best resort where I have vacationed. I have been to Cancun before but never had such a luxurious experience. From the moment you arrive you are greeted with cool towels and wine/beverages. I definitely recommend going for the all-inclusive option as it will alleviate a lot of the "thinking" while you're here and it includes all of the restaurants, room service and poolside service. The food and drinks were all great quality. They will give you PLENTY of bottled water everywhere: your room, the pool and even in the restaurant if you don't want the water served in the glass. The rooms are immaculate. They are connected suites so be aware that it won't always be perfectly quiet. The doors are heavy so you will know when your neighbor is going in and out. I tried to be courteous and not let my door slam shut because it is loud! That's not a complaint but rather something to be aware of- and maybe a pet peeve I developed with my neighbors:) Anyway, this place is pricey but once you're here you'll understand why. It's worth it. Book transportation in advance through the hotel and confirm it. Book excursions through the hotel, in advance or when you get here. It'll save you the hassle of being inundated by people trying to offer you services at the airport. #liveandlearn Again, 10/10 recommended. True five-star resort! Enjoy! read more

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Garza Blanca is always a nice travel destination when I travel to Cancun. The hotel is well maintained with staff that are always polite, helpful and attentive. The rooftop pool was amazing and a fun time to meet others and enjoy a hosted game poolside or simply bask in the sunshine overlooking the infinity edge to the gorgeous green/blue water colors. When you come to the Garza Blanca, you don't need to leave. There are good restaurants onsite, easy, delicious and no cab ride. You can also enjoy the lower pools, as there are several of them to choice from. The swim up bar is a welcomed addition and the sights of the beautiful water, sand and other travelers await to engage in shared conversations. You won't be disappointed but will miss out if you don't give it a try yourself! Fun times! read more

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Awesome! Definitely one of the better all inclusive experience we've had. First thing first, MAKE RESERVATIONS for restaurants!! If you want a good time, it gets booked up a month in advance. Some restaurants would be completely empty and they'll tell you they can't seat you. Rooms: very comfortable. The rooms were nice and big and comfortable. There's also a ceiling fan. Nice balcony with a hammock. The tub is a nice feature but I wish they had one in the balcony too. The bathrooms are very nice. All the toilets are Totos bidet Japanese style. It's AMAZING! The shower is double shower head, rain fall and a regular shower. Everything was luxurious. Also, nice little fridge stocked with beers and soft drinks and a Espresso coffee maker. Pools: plenty of pools for everybody! Lots of chairs, we were always able to find a good seat. Pool service was good if you got the males, especially Chewy. Great guy! Don't forget to tip. Our last day we got this lady and she was horrible, not happy and wasn't attentive. The beach was not great. It had too much seaweed. It was gross. Restaurants: -Hiroshi Sushi: pretty decent sushi. They have nigiris, cooked fish, sushi rolls, yakitori, and even noodles. Their nigiri wasn't too bad, some fish were better than others. One day I think they messed up regular tuna for otoro, we got lucky!! That's an extra cost item. The sushi rolls were ok too. Octopus carpaccio was delightful. The yakitori was good, lots of meat. Eat it with rice. I got the miso baked salmon and that was DELICIOUS! A good restaurant overall. -Dao (Chinese): the worst restaurant at Garza. It was bad. We got XLBs, dumplings, fried shrimp, shu mai, beef noodles, wonton noodles and the epic dessert. Their dumpling wraps were too thick. The shu Mai was super salty and overuse of white pepper. The soups were decent, you can get half bowls. It needed sriracha or a spicy sauce. The dessert show was cool but too much alcohol made it bitter. -Bocados (steakhouse): they have "dry age" beef, which doesn't taste like American dry age. So don't get your expectations up. I got the surf and turf. I got a medium on the filet and they cooked it right. Good flavors. The regular ribeye tasted better than the dry age. Steaks were pretty decent. Do not get the salad with the sweet vinaigrette, it was inedible because it was so sweet. Their onion soup was bomb! -Villa del Palmar: La Casona STK- I thought this steakhouse was a little better than Garza one. They had flank and their ribeye was better. Dessert was good too! -Villa del Palmar: Davino (Italian)- this we thought was the best restaurant. Everything was elevated here. I got the seafood squid ink pasta and it was so good! Their t bone steak had great flavors too! Their beet salad was on point and their desserts were so much better than all others. -The rooftop/Pool food: the rooftop has better pool food than the main pool. We really liked their ceviche and aguachile. They also have tuna poke bowl. Both pools have pizzas, burgers. The pizza on the rooftop has a garlic crust, made it good! Their burgers are hefty and thick. I liked it! Pretty good pool food. -The gourmet hall: for breakfast Buffet, standard breakfast buffet, good variety of American and Mexican. I love the omelette bar. They have a Mexican stewed meats near the end. Espresso bar, juice bar, fresh fruit. Their green juice is very good! -Bar: the lobby bar is the best! These guys at the lobby bar are mixologists, they make really good drinks. Gym: pretty good gym. They have dumbbells weights, kettlebells, smith machines, a rower and plenty of treadmills and a yoga stretch room. Also water and plenty of towels. We came early, like super early before check in. They have a wellness center with couches where you can take a nap. It's connected to the gym, so bathrooms and showers. Well just the women's shower, the men's was under construction. They let us check in as early as 9am, if there's a room available. My friends weren't so lucky to get an early room, but we were. But they are the only Mexican resort that ever let us checked in early. Ever. And as always, avoid the timeshare scam! Don't do the presentation ever. It'll waste 3-4 hours of your life even though they say 1. Strong sales too. Watch out. And always check your bill. If all inclusive make sure you cross out the total and include gratuity if you like. Otherwise cross out and take picture so you can account for every item when checking out. I heard some servers add extra gratuity. But we were cautious and always took pictures. You have to sign for everything because there are people without all inclusive. Great experience! Definitely one of the better resorts! Totally recommend. They do need to up their game on the key card, put an RFID on the bracelets and have an app that you can have a map or check resort amenities and menus. Also I hate the reservations system bc many tables left empty, just accept first come first serve. read more

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This was definitely a luxurious resort experience! I had such a great time at this hotel. The resort was just beautiful and the amenities were amazing. I wish I had the chance to stay longer. When we attended the resort was not at full capacity, so I am sure now it must be a lot more packed. But at the time it was very easy to enjoy the pools and the surrounding areas. I will say that the one downside was the quality of the food. The food was OK, but we had much better food going to some of the surrounding restaurants outside of the resort. Overall this is a great spot to have a nice relaxing vacation. But I do think that the food is catered more to tourists and less to an authentic experience. read more

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This resort was beautiful! Now keep in mind that they are still in the time period of their soft opening and will not be having their grand opening until October 2021. What they do have completed so far was wonderful! We got the junior ocean view room and when looking straight out it does look onto the construction of the second half of the hotel but once you're on the balcony hanging from your own room hammock you can enjoy the view of the ocean and resort below. The room service was quick and delicious. We ordered the Pepito sandwich and club sandwich with a variety of deserts and they all came fast and warm. Each night when we got back to our room the bed had been turned down and mini fridge restocked with included snacks. We went to Blanca Blue for breakfast twice and Jorge and Leonel were absolutely wonderful servers and we wanted for nothing while they took care of us! All the breakfast items were beyond expectations and we were just blown away by the great customer service! Highly recommend the huevos rancheros and chilaquiles. Heaven! We spent a good amount of time at the swim up bar on one of the days and Edi and the other bartenders there made quick and STRONG drinks! The mango margaritas are a must and they always served them up with a smile! Keep in mind as well because they are still under construction they don't have an official front lobby yet so the check-in process is a bit weird but we got through it in a good time and they served champagne as we sat there with them so I was definitely kept happy! During this construction period they are sharing the resort with Villa de Palmar so you get to walk around and enjoy the perks of both resorts. Holy moly you HAVE to have lunch or/and dinner at Zuma. We tried their shrimp tacos, ceviche, mole and many other items there that completely rocked our worlds. These resort is not only a peaceful beautiful stay but the customer service is the best I've ever had. I walked up/passed one of their morning meetings and 20 employees stopped and turned just to say good morning! I can't imagine how much more amazing it will be after their grand opening. Go and check it out. You won't be disappointed! read more

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We have been owners at this establishment for over five years and we recently went back and upgraded, we love it so much! Every time we've ever traveled there we get exceptional service and our butlers are always amazing!! I would suggest going on VIP to get their three day package for $499 go to one of their orientations and see what it's all about. Either way for $499 you get your moneys worth. We usually pack our own alcohol from the states so we don't like the alcohol from Mexico. That's just a heads up. We take our bottle of whiskey and vodka. read more

This resort is the most beautiful spot in Cancun. I've been vacationing in Cancun for 2 decades, and there's no other place like it. It's all inclusive and the food is phenomenal. The spa is state of the art, and includes a stream room, sauna and hydrotherapy system. The customer service is unmatched and everyone here seems happy. It's beaches are pristine, with white sand, blue water and tons of water activities. I also love that it has babysitting and a kid's club included, in case parents need a break from their kids. Lol. Oh, I almost forgot that the rooms are amazing, with high tech toilets, motion lights for the evenings and programmable shades. We love Villa del Palmar and Garza Blanca! read more

Shittiest ocean view I've ever had. Service seems decent so far. 3pm room ready turned into 3:45. Here for a wedding. Will update either way with the rest of our stay. read more

Garza Blanca Cancun - Shittiest ocean view I've ever had. - Resorts Near Me - Cancún, ROO

Amazing resort, delicious restaurant options. Most beautiful views of the ocean. Will definitely be back! A word of caution, however... The hotel is only partially built, so there is a lot of construction going on, starting at 7:30 a.m. read more

Garza Blanca Cancun - View from our room... - Resorts Near Me - Cancún, ROO

My wife and I went to Garza Blanca needing a romantic getaway. Garza Blanca and Villa Del Palmar are beautiful properties with fantastic rooms and the best service you can ask for. Our stay was very comfortable and the all inclusive worked out great. A lot of reviewers have said how important it is to make reservations, this is partly true... When you get to Garza Blanca you are assigned a "butler", whom I would assume most folk under utilize. Our butler was able to get us into all of the restaurants that were otherwise booked full. In addition they will even do small things like have a bubble bath ready for you when you get back to the room. Anyway, we did enjoy the amenities, butler service, food and drinks. The ONLY reason I give 4 stars instead of 5 is due to the fact there are more children than adults running around the resort and they only provide one Adult only pool. So the "romantic" part of our getaway was a bit difficult. All of the restaurants, bars, and pools were filled with loud children. There is a swim up bar at one of the pools, if there weren't children actually sitting at the bar, they were playing hide and seek literally right behind us. It's kind of weird to drink alcohol with children at the bar. There are 7 pools and only one dedicated to adults and it was on the rooftop. No matter what time of day or night, even at 10pm at night there are kids playing tag at every restaurant. So that is my only gripe... would have been more romantic if there were more space dedicated to adults. read more

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Super expensive but doesn't live up to the price point and claims of "elitism". I would NEVER recommend this to anyone. We splurged for the "All-Inclusive" Package and were sorely disappointed. The alcoholic drinks in the AIP are bottom shelf. The wines are terrible - I wouldn't even use as mouth rinse. The food in all the included restaurants are decent, nothing to write home about though. We tried an "extra priced" item and didn't get wowed. We supposedly had a butler who supposedly made dinner reservations but were not honored at the restaurant. So, the butler did the next best thing - and had the food delivered to our room. It was tasty, but cold'ish and served in disposable containers and well, we bused ourselves. So much for that experience. The location is great, the pools are awesome, and the accommodations are very good. But, all in all, a most underwhelming experience for the price paid. Never again. read more

Stayed here a couple of years ago and wanted to come back to write this review. Stayed here when the first opened, very clean, great restaurants and friendly staff. The pools are cool and we got to try out a bunch of the restaurants. We originally had a 2 bedroom room but once we got there upgraded to a 3 bedroom 3 story with a rooftop hot tub! Totally worth it! Enjoy!! read more

The best service from beginning to end. Food is amazing at all of the restaurants. If you don't have a reservation, there are roof, pool & beach side options that are equally delicious. Room service also available 24/7. Our butler was very attentive & helped up with anything that we needed during our stay. Very clean. I can't wait to go back. read more

We will be leaving tomorrow from GB...we're quite sad to go. We have the 1-bedroom swim up (4006). The only 2 negative reviews are for the beach scenario and the amount of room noise. The beach is not nice especially if you have kids with you. The room noise can be heard throughout the night from running from water, washer/dryer, foot steps to luggages rolling. Everything else was amazing from the service to the food. The pool service was impeccable, and their chicken fingers was the best I've had. Our butler (Alexa) was perfect and made our stay highly memorable. Hiroshi was good but our least favorite, but Blanca Blue and Dao were the best so far but have Bocado to try tonight. Their kids club was adorable too. We would absolutely return in the future just will stay on a higher level. Simply the best hand down read more

We loved our stay at the Garza Blanca. Clean, friendly staff, great views. We were there in March 2022. CONS: The downfall to this hotel, which was really huge for us was that they close down ALL pools, bars, jacuzzis and lounge areas SUPER EARLY, 8:00 PM. It became Ghost town around the hotel. It felt like we were children with a curfew and had to be back in our room. There is no form of night life attraction or community events hosted here. None. Additionally, because the hotel is not situated on the main drag of Cancun, there is no surrounding night life nearby neither. So you can't even walk down to any fun entertainment. If you are looking to maximize your nights at a resort for vacation, this wouldn't be the hotel for you, your friends, or your significant other. I wanted to have a good time spent together with my fiancé for the evening being socially entertained, but there was none here. Unfortunately, for this reason, we won't return. read more

This is the best resort that I have ever been. The staffs were super friendly, all can speak English fairly well. Everything I need, just asked and they would accommodate them in timely manner. The room is beautiful and SUPER CLEAN. In fact, they clean it twice a day, every day. The foods are good and fresh, plenty restaurants to choose from. Too bad they don't have Thai nor Korean foods, but it's okay. The pools and clean, clear and beautiful. It has a beach too, looks really nice but we did not swim there because of seaweeds season. If you come here in seaweeds season and would like to swim in the beach, I would strongly recommend to go to Isla Mujeres, via ferry. I do not recommend to book for private boat to that island from Cancun. Take the ferry will be both faster and less nauseated. If you want to go for the whole boat tour then once you are on the island, book a private boat there. It will be cheaper with the same destinations as the one from Cancun with less vomiting. Oh and the Front Desk can help you setting them up too. Overall, if you interested in Cancun's resort, you should check this one out. read more

Garza Blanca Cancun - Resorts Near Me - Cancún, ROO

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This property is amazingly beautiful but for the cost the service and food are not nearly worth it.

Never and never i go back this hotel they giving you free wifi and after charging $200 in the restaurant they bring the wagyu and didn't tell you that $500 extra charge charging without letting you know so at the end i got charged $900 my sister $1500 service is so terrible the good restaurant was only rooftop mexican is the worst smells so bad if you get all inclusive thats means at the end we payed $2400 together read more

Resort is very beautiful, we opted for first floor suite w swim up - room is gorgeous. Check-in the dumbest process ever- after a day of travel last thing u want is delay that's wrapped in a sales pitch,,,about the time we were losing it, the room became ready. Bar service and bar food very good, breakfast great, staff super friendly , so far I would rate eve restaurant food as good. Mexican restaurant was our final eve dinner and was fantastic. Duck w mole' incredible. Construction noise including pile drivers next door varies from background noise to absolutely unbearably loud. No cash at restaurants or bars -pesos or US and they don't like cc's - everything based on room charge OR opting for all inclusive- things nice to know before getting here. I wasn't looking for a bargain get away but this is neither cheap or expensive. Sunscreen 30 bucks in their hotel mini store. I thought the new side was adults only and maybe misunderstood but kids everywhere and in every pool. Not Terrible but w shear number of pools it could easily be divided- just sayin. It was a fun time and I think really geared for those w kids. read more

Garza Blanca Cancun - Resorts Near Me - Cancún, ROO

The pools are so warm and all of the food is on the lobby also it was all good the guacamole was the best I have ever had they made it in front of me there mangos were very good and they listened to my allergies and got the chief to make it a special they used new everything read more

Beautiful, clean, on the water, hammocks on the balcony, and offering impeccable service. We loved our stay here.

Total scam, he careful with the concierge personal dressed in black. They will tell you lies to get you to go to a time share event. The concierge promised so many things to include a return visit for $200 5days. When we returned to redeem it was just a lie and the deal change because the manager was new and didn't know the process. Total scam we heard other guest complained about the same tactic. Hotel and food good but the sales of time share be careful. By the way the presentation is 4 HOURS LONG not 90min including breakfast. Don't let them get you drunk while they do the presentation they want you just to sign and pay. Again total scam. read more

Beautiful resort. Phenomenal food and excellent service from the time you arrive until the time you leave. David by the pool worked diligently to make sure we had everything we needed. He had our lounge chairs waiting on us each day and went overboard to make sure our food was perfect. Resort is beyond clean, they take pride in everything they do! read more

Just spent a long weekend at Garza Blanca Cancun. We have been to Hotel Mousai in PV and love it there so we had high expectations! The staff at Garza Cancun did not disappoint! Hector, our waiter at the rooftop pool went above and beyond each day. Chef Alex up on the rooftop served up amazing eats every day and surprised us with a Super Bowl Sunday farewell dessert. Our butlers, Candido and Salvador, were attentive to everything we needed at all times. On our final day Shelbi and Marta in the spa gave us the perfect morning of relaxation and destress to head back to our busy work. Thank you GB Cancun for an amazing stay... we are Elite Members for a reason! Such a great staff read more

***BEWARE*** This hotel has "Elite" or "VIP" members who get first access to all the chairs around the pool, reservations to all the restaurants, priority when it comes to ordering food and drinks. To be an elite member you have to book the penthouse suite or buy into a time share scam which the try to sell you the minute you speak with a concierge. I was waking up at 530am, on my vacation, to grab a chair by the pool for my family, only to be told that all the chairs are already taken. The beach is littered with seaweed and there is a bulldozer that is constantly running to clean up the mess. Otto, the hotel manager, either has no control over his employees or is perpetuating this problem at the expense of non-"elite" guests. Do yourself a favor, go to the other side of Cancun, the hotel zone. There are more hotels to choose from, its closer to the airport, cleaner picturesque beaches (the ones you see on postcards), and hopefully a much better staff. Worst experience ever. read more