Poor attention to detail. No follow through on promises. Staff was not helpful. Owner rude and…read moreuncaring about customers happiness. Cannot recommend since there was zero follow through even though we were told he would handle it. I recommend taking your business elsewhere.

As much as I would love to give these guys 5 stars, I just cannot. The lack of communication in…read morethis process made this incredibly frustrating. They failed to tell me they had actually scheduled my car's appointment even though they said they would coordinate that part with me, which I didn't know until I missed the appointment. Ultimately, it took another 2 months to get my car on their schedule. Now the day I go to drop my car off and pickup the loaner is even more fun. The loaner car had been dropped off that morning after being in a "hit and run". Jim's Auto Body employee informs me its completely drivable, which is was. Then I get in the car and it reeks of cigarette smoke and the "service fuel filter" light is on. Now lets fast forward to the day I'm supposed to pick it up. Not only did they not call me, I called them to find out that it will not be ready for another 2 days. Again, the day it's supposed to be ready, I'm the one calling them only to find out it needs another 2 days before it's ready. Now the day comes for the third time, is my car ready? Oh would you know, it'll be ready just before 5pm on closing at Friday. Which inevitably means I cannot pickup my car until the following Monday. Here we go! Lets pickup the car, finally! It's done when I get there! It obviously smells very chemically due to having fresh paint, ok I get that. They left their dust and whatever mess it may be for my cleaning detail, thanks. The best part? I went to fill up the gas tank and had to the pry the cover open because it was taped shut still from being painted. Does it look better then it did when I dropped it off? Yes. Annnd don't forget the fun 3% fee when you pay with credit card, which adds up rather quickly when you have a lot of work done! Thanks guys. Just work on your COMMUNICATIONS!!!!!!

Rated purely on gas prices, I would give this place a 1. It is usually more expensive than I see…read moreanywhere else. I know that it is right off the highway, but it is very much used by everyday "Benders" as well. I like that the people working here are generally nice. The place is very clean and has a more modern feel than most other gas stations. I also noticed the Krispy Kreme doughnuts for sale next to the coffee machines... nice choice. The gas prices make me so peeved that I generally try to line up my fillups with when I will be in Milwaukee (I commute) as it is often up to 25 cents less per gallon. When I must fill up in West Bend, I only put enough in to get me back to Milwaukee. I would recommend people do the same, especially if you live or work out of town. If you go down Paradise Road a bit more, there are other cheaper options at the next round about.

This wonderful place does "mini-serve" for women and seniors Mon - Thurs u too 2pm!!!! I am sitting…read morehere while my gas is being pumped while the rainy snow falls and I couldn't be happier!! Thank you thank you for such a lovely service - I'll be back often!

I needed new tires and I received quality tires and excellent service! Tires are expensive as heck,…read morebut Ryan found me a good deal and also a $200 Visa card rebate. He even handled the paperwork for it.

From the owner: Our story starts in 1980 with our family's founding of Grafton Mobil. Like most businesses, we saw…read morea need for our services and opened to give our community quality automotive repairs at a fair price. Since that time, it's been our privilege to serve generations of families in the Grafton area. Some of you may remember our grand opening, and now we are continuing our story with our new location under Tires Unlimited. Whether you're looking for tires, or preventive maintenance and repairs, you can count on our qualified team to do it right.

*Update: 6 weeks after we bought our car the check engine light came on and we had to spend $900 to…read moreget it fixed plus an additional $600 for new tires since the ones that came with the car were bald. Part of the expense was a new car battery which I will give the benefit of the doubt to the dealership and blame it on the polar vortex, but the auto shop found a rats nest in the filter and had to give the engine a tune up. If I had known we'd be putting another $1500 into the car, I definitely would have negotiated the price more.* We had a great experience buying our car here. It doesn't have bells and whistles and fsalesmen in suits, but it does have knowledgeable straightforward owners who treat you like equals and don't make you feel like you're being outsmarted or manipulated. They have free car faxes on file for all of their vehicles. It was a quick and easy process and we walked away with a car we feel good about. Will update after we've had it for awhile!

I LOVE Richfield Car Company. Chad was so great to work with. Honest, reasonable, and willing to…read morenegotiate. I bought a 2012 Subaru Outback and it's super dreamy. Chad had it checked out by Somer's Subaru, who gave it a clean bill of health, but just to be sure, I had it looked at by my mechanic who agreed and told me, "Buy this car, now." Thank you Chad for helping me through the hoops of the used-car-buying process! This is my verbal recommendation to go to Chad for your used-car-buying needs.