Called Smith Drain to clear a clogged underground rain water pipe for a commercial property in West…read moreGrove, PA Ron did a great job identifying the problem, clearing the clogged pipes, and inspecting the drains for damage.This resulted in a big savings for us and we avoided having to dig up the property and replace the pipes.

Ron did an incredible job. Very professional and thorough. They were able to schedule me almost…read moreimmediately and were exactly on time within the 15 minute window they scheduled me for. Ron also went far above and beyond. I will forever be using Smith Drain Solutions.

Tried to use this company for a clogged drain. Spoke with 2 different people and they stated would…read moredo the work. They stated someone would call me back before the end of the day. Never happened. They are local to my area and I like to give my business to local contractors but when they don't return call's I went elsewhere

Dave from Schaefer Mechanical came out and diagnosed my AO Smith water heater problem in a timely…read moremanner and explained the possible solutions. After changing the gas control valve and igniter assembly, the water heater is working as it should. Everyone at the company is professional and pleasant to deal with. Something you can't say about most service oriented businesses these days. They even pro-rated the time and did not charge some additional time used for getting parts, phone calls, etc. Definitely use them if you are in the Baltimore/ Carroll County area. Good, honest, professional people. Reasonable fees.

My mother's kitchen sink was clogged and two other plumbers had come out to try to snake it only…read morefor it to get clogged again soon after, even after being careful to strain what went down the drain. My mom called one of the plumbers back and they wanted to charge double for the same service. I called around and found Sterling after a few other plumbing services referred me to him. He was very communicative, responsive, and got the job done. He asked relevant questions and tried to assess the specific situation before giving his estimate. He was on time, courteous, extremely professional, charged an extremely reasonable price which was a little less than his initial estimate. He treated my mother fairly, didn't try to cheat her, and explained the process before he started, making her feel very comfortable. We would highly recommended Sterling to anyone

It was a Friday night, 10 pm to be exact, when everything just went kablooey. After a few quotes…read moreDun Rite gave me the best quote and could come early on Saturday morning. Bright and early Saturday morning Sterling showed up and proceeded to fix the clog. But I needed a further service. Guess what in the end the cost of unclogging, getting rid of a grease build up in my pipes by using a hydro jet and coming early on a Saturday - still cheaper than everybody else. Sterling was professional, knowledgeable and kind to my cat. I would definitely use Dun Rite again.

The response time was excellent. He was forthright, honest, and very respectful. He was transparent…read morein what he was doing and cost. It was a Friday evening after 7 pm. He worked diligently until midnight to repair the system. The cost was very reasonable.

Had an AC that wasn't draining water properly. Jared provided great customer service and was a…read moreprofessional. I would recommend him to everyone needing good service.

Sawma and his son Zo did excellent work on our house. Sawma found the cause of our bathroom leak in…read morefive minutes after plumbers from two other companies--one of them a big brand-name company in this area--spent hours and charged us a lot but were unable to solve the problem. Sawma and Zo also snaked our sewer main line and repaired the damaged cleanout in our front yard at an excellent price. Will definitely call BW Plumbing again.

Punctual, polite, competent, respect of the home.read more

The Drain Chief truly sets itself apart from any of the big chains and offers the kind of support…read morethat is hard to come by these days. Fred is one-of-a-kind, professional, and exceptional at the services offered! I have used his video pipe inspection services to quickly identify a piping concern as well as his water removal services during an unprecedented storm. During an emergency, he quickly returned my call and was eager to help. I'd give him 10 stars if I could!

I was referred to Fred by a plumber, it seems plumbers do not mess with clogs??? He diagnosed the…read moreproblem over the phone and with a few of his recommendations I was able to resolve the issue myself. I offered to still have him come out so I could compensate him for his time and advise and he said that wasn't needed. So hard to find honest vendors in today's age, but he is one of them.

As a business, customer service is a pillar of what separates the good ones from the bad ones. When…read morean agreed upon date and time is established based on the availability of the customer and business both are expected to honor it. Unforeseen circumstances may arise but when that occurs communication is essential. Everyone's time is valuable. That did not happen with this businesses. The agreed upon appointment was not honored, no reason was given, no phone were calls returned. Ive always given businesses the benefit of the doubt but in this case the poor communication and lack there of, squandered that.

Horrible experience: had a leaking hose in faucet in kitchen, plumber came identified that need…read morereplace entire faucet. Ok, he offered buy at Home Depot , ok - I did not have a car to follow him as he proposed. Ok/ I trusted him and thought that he will buy appropriate item with reasonable price and show me receipt that I should reimburse. Never happened, he purchased the most expensive faucet with soap dispenser installation that I dint have a hole for it and this increased price for faucet, i have never seen receipts and in the final bill he identified totally different model and brand that he Installed. When I look at price he put price that model that has not installed he installed cheapest and bill me more. also, when he wanted to turn off valve to stop water for entire house / our valve located too high near by washing machine . He did not ask for ladder he suddenly just jump and sit on top of washing machine glass top that shocked me it could be broken / pipes smashed ? What a heck ? After I put a ladder. When I called i specified at receptionist what's included in 120$ per hours she said everything?, but in practice they will bill you 60$ travel time. When i tried to talk to manager about price and brand difference for installed faucet she attacked me was very rude with inappropriate behavior to the customer. for 30 min real job time cost me - $556 for 2.5 hours 300! plus expensive faucet 256 $ - just for a simple installation kitchen faucet. Reasonable, isn't? Hell no. You can see in attached photo the real Delta product that was installed and MOEN Brush NICK brand in my bill - do not match in real life. Again why I need a faucet with a soap dispenser? to where should I put this Soap dispenser which soaked my money? Right now, I have this cheapest faucet, no promised warranty for this job / because woman manager screamed to me that I have never ever called again and never ever used this company for the future. A first time in the USA, I have a deal with a such rude, dishonest and cheating management and company. Your response to BBB request is more inappropriate than expected. I did not called you 10 times in 15 min - lie, and I have all recorded conversations with you where you attacked me and I just listened you and even could argue wiht you. I have proof of it and also can testify. I just want to know why invoice doesn't match with installed brand model and why plumber purchased the model with soap dispenser that cost more than simple faucet? Also, If you will attack like this all your customer who wants be invoiced correctly) you destroy your bussiness by yourself, wihout any help.

Get Back Plumbing did a great job replacing my main water line. Made sure everything was in good…read moreworking order before he left. Highly recommend and a fair price $$

Ty is beyond awesome. He is courteous, efficient, knowledgable and above all HONEST! He replaced…read moreour water heater that was leaking all over our entry-level floor. His attention to detail ensures that the task is done thoroughly. He responds promptly to your inquiries and is extremely fair and transparent about what needs to be done and the cost. My family and I have called on Ty to help with multiple projects, and we are glad to see him each and every time :)