Update to my review. When I was there the appointment was fine. I had a lot of acid reflux. The dr gave me a prescription for protonix and told me I had to take it before eating for the rest of my life. First off, the dosage was double what was necessary. Secondly, had the dr suggested diet changes as an option I would have considered making changes. After taking the pills regularly for a few years, I missed my usual caffeine drink one day I decided to quit caffeine altogether to see what happens. Without caffeine, I don't need to take the pills anymore and I can eat anything that used to cause me problems. It's been a year now of no caffeine and no pills. I really wish the dr had suggested changing my diet from the get go. read more

I went here to be seen for a consult, and ultimately colonoscopy. It went so smoothly, I could not have been happier with my care through this practice. The staff were friendly, the office was clean and exceptionally organized. I even had my follow up scheduled before I had left my procedure that day! Thank you to the kind doctors, nurses, and CRNAs you make all the difference in healthcare. I would highly recommend seeing them for any GI related concerns. read more

I've visited Gastroenterology Associates twice now - for recommended colonoscopies as part of an annual physical. Dr. Choi has performed both of my colonoscopies. My primary care physician highly recommended him. Both visits - it was pretty darn easy. Yes, the prep leading up to the procedure is not the most fun thing I've ever done, but it wasn't that difficult. Both times, the staff was outstanding. This last time - the nurse that prepped me and got me ready was super nice and fun to chat with. The Anesthesiologist was also amusing. Once they wheel you back - and start the anesthesia - next thing you know - you are back in the recovery area and they are waking you up! Afterwards, once you have re-gained your senses from the anesthesia - Dr. Choi comes by to chat and review how the procedure went, provide post procedure guidance, etc. The worst part of the procedure is afterward, feeling a bit bloated and uncomfortable - gassy - as they blow air in there. Lying on one's side in bed for about 45 minutes usually alleviates most of the gassiness. One of the other reviewers mentioned this - they did not understand the poor reviews. I too don't understand this - BUT - if one goes and looks at the poor reviews written - and looks at all the reviews written by these people - the vast majority of these people have written primarily one star reviews - for almost everything. So - this means these people only care about reviewing when they have a bad experience. Makes me wonder how it is these people routinely have bad customer experiences, every where they go? Might be a statement about those people. Not a good look for them. #GastroenterologyAssociates read more

Had a colonoscopy because of a positive cologuard test. To that end, my first time in the office meeting the Doctor was the day of the appt. First booking took 6 weeks. When I had to cancel, they were able to get me a cancellation the next week so I waited a total of 7 weeks. The prep wasn't terrible, but I wish I had started earlier to get more sleep. Remember the prep restrictions start 5 days earlier! I recommend an early appt, mine was 0830. Bring a banana (fiber) for after to eat in recovery :) All the staff was great. It was cold in that little gown - ask for a warm blanket! Dr. Satchi was SO nice! He will talk to you briefly before and after. I recommend writing any questions you have for after the procedure on paper so your ride can make sure they get asked. They removed some polyps and the pathology takes 1-2 weeks. I had no Gi issues prior and I've had none since. In terms of cost, the anesthesia was the most expensive. So a fantastic, but pricey nap. Overall a great experience, as pleasant as going to the airport maybe lol Tip - Wegemans is right around the corner to grab food 'to go' or dine in. read more

Everyone here is absolutely amazing to work with, I've had 3 procedures done here and everyone from the front desk, nurses and Drs were wonderful. read more

My daughter had some scary moments where, when she swallowed her food she said she felt like it would get stuck in her chest. Twice now it's almost had her stop breathing. Her dad had the same issue but his was felt in his throat. Same as my boss. A colleague of mine says she has that problem also but actually feels it in her back. All of these people said it feels like the food gets stuck and 2 of them have had that scary moment of not breathing. Its called Dysphagia. Apparently, a LOT of people have this problem. First we called an ENT to see what to do about this. We were referred to a gastrointestinal specialist in Gainesville at the Lake Manassas. I made an appt. They sent me paperwork thru an app. Filled out and returned. They sent my daughter for a covid test 3 days before her appt. They called me and asked me same questions I had already answered on their 3 pages of paperwork. And I had to answer them all again on our virtual doctor pre-visit. I was called two times to move my virtual appointment each time it was confirmed and I was then called one more time to move our actual in office procedure appointment. I was a bit frustrated with that. Once we got to the office, we were handed a list of questions about covid. Have we been out of the country and whatnot. Signed and sat down. 45 min later, the Nurse calls us and asks where we are. Well.... Im in the waiting room. She asked for my name and questioned if I was sure I was in the waiting room. I re-confirmed. She comes out and says my name fairly loudly. I turn around and she says Hi, and the recep starts tapping on the computer. I guess no one signed me in. The place was mad busy. I'll give them that. My daughter said "They were so nice, mom" when she came out and she was smiley and right away noticed a totally different feeling when swallowing. She was starving! Nurse said you can eat anything thats not greasy. 15 min after her procedure we stopped at Subway and she ate like a champ. Pretty crazy. So for those of you who want to know more, they put a scope in her throat to look at her esophagus and stomach. They dilated or stretched something in her esophagus and she's good to go for a couple years. They put her to sleep so there was no pain. I recommend anyone who has this issue to check it out here at lake manassas gastroenterology associates. She feels a lot better. read more

Friendly staff and comfortable atmosphere. This was such a better experience than my husband had at a different doctor in our area. No one looks forward to having a colonoscopy but at least they make you feel at ease and do everything to make the patient's experience good. read more

This entire process kicked ass! They made it so easy!! See you in ten years!! Prep wasn't even that bad - broth, jello and lots of water.

Called yesterday to try to set an appointment, as soon as I said the word appointment the phone went mute. As I tried to call back I got repeatedly hung up on. Not unanswered, I could clearly hear the phone being picked up and put back down again. I kept calling as I knew they would be open for a few more minutes and all I had to do was give them my name and set a time for my visit. One of the times the phone was picked up I heard the receptionist laughing and saying "she keeps calling" and hung up on me again... Today I decided to go in in person. I asked about a kind of treatment and said I wanted to set an appointment and the receptionist said they didn't treat my issue there, which she could've told me on the phone the day before. I still didn't get my appointment. Even if they can't specifically treat my case there they still have doctors that could've helped me and she seemly didn't care TERRIBLE customer service.. I hope I find another doctors office that can help me because I'm definitely not coming back to this place read more

I've met Dr. Arnold a few times over the past couple years and he is just the best! He's very understanding and truly looks at a patient as an individual. I really appreciate the quality of care I receive from him. He also has very friendly and competent office staff! Going to a specialist isn't fun but these people really make the process easy. read more

I had a great experience during the colonoscopy. The nurses were great! I liked how simple everything went compared to a hospital. I was able to leave within 30 minutes after the procedure. I was so pleased how easy they made everything. However, several weeks later, I was not happy when I received a surprised bill of $2,000 (for a 20 minute procedure) for the anesthesia. I pay more for a PPO, so network issues won't be an issue. The Gastroenterology Associates never said anything about outsourcing the anethesia or out of pocket costs. United healthcare tried to say that Greater Washignton Anethesia Associates didn't charge them enough, so they were only allowed to pay $131 (healthcare is a racket). Things like this make me despise for-profit medicine. I encourage everyone to ask for an itemized estimate before you schedule an appointment. You need to know exactly what this is going to cost you. The estimate is now the law - No Suprise Act. read more

The customer service was problematic. They say that they do things for your convenience. But if they were they would ask you if you wanted a prescription from them or if you choose to pickup a prescription from an outside location or pharmacy. When you go for your procedure, you may feel as though you are a paycheck on a conveyor belt. The doctor was good. I feel as though they pack in as many patients as they can. Hopefully, nothing ever goes wrong because they are moving too fast. The prep person came in and started asking me questions as though they were going to check my upper body. I was there for my lower body. She had to go back and double check. I would not want to deal with their staff again. read more

I have been going there for almost 2 year and I have parted ways with this place. After extensive testing $$$$ still no diagnoses except to come in every couple of months for an office visit with no new information to provide me. The office staff is by fair one of the rudest I have ever encountered. You would think making a appointment was asking a lot from them. The billing department is another nightmare. Took them a year to bill the insurance correctly and then billed me the remainder. I asked for the billing manager because the first women was rude and now I know where they get it from! She was by far the rudest! Never again!!! read more

I don't understand the negative reviews either. My husband had a great experience with this group! We experience great customer service! No appointment troubles...no attitude. Actually, we didn't encounter a single person who was remotely unpleasant. I'm looking forward to seeing them for my tummy issues as well! My advice? Go try them out for yourself. read more

From the first call to this medical practice I was put on a hold for a length of time so I hung up. I called back and got a non native English customer service rep who was patient but not particularly efficient and we got through the process to make an appointment for the next day. I had a referral. I arrived and the receptionist was a little cold and bossy. I sit down to do the paperwork because as we all know we are never finished until the paperwork is done at a GI office. Then the young ladies started a little charade to amuse themselves while they did their jobs. It was offensive to me. I would rather get treated by the veterinarian at OHANA that have great customer service and professionalism. They cared about my dog and even followed up to see how she was doing. The waiting room was all ready packed with bout 8 to 10 patients. Go to this practice at your own risk. read more

Called today to schedule an appointment but was told that Dr Arnold had no availability until after April 1. I told the receptionist that that was fine as I wasn't available until after March 7. She said she couldn't schedule anything as she didn't have his schedule. They have done this in the last few years. How do I schedule an appointment for when he has availability but they won't schedule anything? Then when I call they are booked up again. She said she advised calling a couple of times a week. I told her it was absurd and would just go elsewhere. Two years ago right before COVID I had a procedure done at the hospital. This group got the results. Kept sending me letters that I needed to see him immediately. I would call and they would say 1) the above or 2) because of COVID they were not scheduling any appointments or 3) that they don't have any record of such communication. I called several times and got this run around. After several times, I insisted on speaking to someone other than the receptionist and they transferred me to a nurse. She claimed to research my records and find no such communication. Shortly after this call I got yet another letter. But when you cannot actually schedule anything it doesn't matter if they know what they are mailing out or not. Just a monumental waste of time. I decided, as I told the person who answered the phone today, I will just find another doctor. read more

Despite liking Dr Choi and believing him to be a good enterologist, I had a very bad experience at Gastroenterology Associates in Gainesville, VA. After my routine colonoscopy I developed a painful hemorrhoid. While he could have mentioned it as a possible outcome, all we discussed was the minute chance of puncturing my colon. Not that I might have the first hemorrhoid of my life. When I tried to schedule a follow up, his staff told me he could only see me a month later. They were definitely on to the next customer. After some persistence they agreed to squeeze me in. Then while waiting for him to enter I could hear the nurses laughing about my condition with him. "I wouldn't want your job! Ha ha ha." And "you should just push it back in, ha ha ha." It was shockingly unprofessional. I'd expect that in a high school not a medical office. I told him I'd heard them through the door and he apologized, but he didn't stop it. No apology yet from the nurses. I think you can do better. read more

I recently tried to schedule an appointment with Gastroenterology Associates. After being on hold for 20 mins someone came on the line, took my information and promised me a call back within the hour. Two days later and no callback. So, I called to find out why. The tech blamed me! She said that I didn't leave the right information and that they had no record of my call. She offered to make an appointment for me, (so magnanimous), but I know a sh!tshow when I see one. I went elsewhere to spend my money. read more

Everyone I came in contact during my appointment was welcoming, kind and efficient. They took great care of me from the time I arrived until my procedure was complete, and then the doctor explained her findings clearly. read more

Dr. Ahmed is an excellent Gastroenterologist and Doctor. Very good bedside manner. My wife and I met him when I was scheduled for an Endoscopy and Colonoscopy to determine where I was loosing blood, there were no visible signs. Dr. Ahmed filled in for Dr. Kim because Dr. Kim was called out of town for an emergency. Skeptical at first because I had never met Dr. Ahmed. I immediately felt comfortable with him. Dr. Ahmed found an ulcerated area in my lower ascending colon. He sent a sample out and found that it was stage 3 colon cancer. Dr. Ahmed reassured me that he will take good care of me, and referred me to and outstanding surgeon in Fairfax county. She removed the cancerous area and Dr. Ahmed referred me to an excellent oncologist Dr. Mitul Gandhi. After 12 rounds of chemo and 2 cat scans no disease can be found. I feel that Dr. Ahmed took a very active role in my medical history and am very grateful. read more

While the doctors at this practice are great. The staff especially Natasha, is disrespectful and unhelpful. While my wife was on the phone with another staff member she could here Natasha in the background complaining about her. All my wife needed was her to resend some paperwork for a lab. read more

Don't do it. Business is a mill. Went here on recommendation of my GYN for screening at 50+. Staff member who greeted me prior to procedure had computerized list of medications that were prescribed to me, which I did NOT list on intake form. Guess they contacted my pharmacy, also asked for on the intake, without my permission and got a list of previous medications. Violation of privacy?? Brought in for procedure and the two "ladies" who were "assisting" were chatting on about their personal matters just before I went under. "Procedure" room cluttered. The clincher: When you are recovering from anesthesia, they stick an Ipad in front of you and ask you to rate your doctor! Seriously. I should have walked out before it began, but did not want to go through the purging again. If I had it to do over, I would. Unprofessional treatment. Find someone who cares. read more

Zero stars would be generous. Endoscopy center is not equipped to provide services to all patients. Some patients are forced to go to other facilities for the same procedure that is done in the office but at a cost 3 times higher. The office has no provision for equitable service. read more

I became a new patient in December of last year (2019). I had my first signs of a diverticulitis flare. It runs in the family and I know what to look for. I went in, had appointment, set up a cat scan. Scan confirmed it. Meds and away we go. Well, after you take antibiotics for some time, women can get nasty yeast infections. I requested diflucan to nip it in the bud before it got worse. I was told over and over again that my doctor was not in and no one else could send in a prescription for that. Are you kidding me??!! Anyhow, days of not being able to leave my house because of the stomach and the strong meds ripped me raw. Again, it was like pulling teeth for them to call it in. I ended up getting it from my ob/gyn just by asking. That was first issue. NOW, here it is June 2020. Covid. I have ANOTHER diverticulitis flare up and sadly I am also recovering from foot surgery. Can't walk on it. Started feeling sick on a Saturday. Started liquid diet Sunday, then Monday called them. "We have nothing until Friday." So, I ask if I can just get started on the antibiotic because a liquid diet all the way 'til Friday will be tough. No, have to wait and "if you feel worse, go to the ER." Ok. Friday comes, appt on phone at 10:30 am. Told prescriptions will be sent. All day. Nothing shows up. I keep call pharmacy. Nothing. I call doc office at 4pm. "We will resend and I will call them to make sure." Yeah. Didn't happen obviously. No meds. Called after hours and had on call doc paged. No call back. Now, it's Saturday, a full week later from symptoms starting. I call pharmacy at 10:15am first, just to cover my bases, and still no prescriptions showing up. I call after hours AGAIN and have the SAME doc paged. He calls back around 10:45ish. After everything I explain and how upset I am, I get excuses about how busy he is and that "I will try sending it again." I tell him that the lady at the doc office promised she would follow thru on making sure it got to the pharmacy and obviously it didn't happen! I told him instead of electronically sending to just call the prescriptions in! Yeah, well, I was left hanging with no confidence in this medical practice or staff. Don't risk your health at this establishment! read more

2 month wait after I was in the ER. Also the nice lady on the phone chuckled when I asked if I could call back in 10 minutes. I mean how am I supposed make sure I have a ride. I'm in pain I can't drive in pain. But the practitioner appointment go quick though. Eh I guess it's funny that I have problems but maybe you guys should tell them to be nice and laugh at patients when they have hung up the phone already. Seriously think about other people, not everyone knows the way your system works. So for me to ask a seemingly simple question and you turn it around and make me feel ignorant for asking it is unprofessional and honestly a waste of my time. I should never have to feel stupid for trying to get help. This is why I hate calling to schedule appointments. People are rude, and uncaring to your personal feelings. And also, I think it makes me this mad because I work in customer service and would never treat someone with disrespect no matter what they come to me about. And I have two jobs that I deal with these people. The car industry and the food industry. Apparently the health industry is rough. Thanks. read more

I went to the warrenton office to do my paperwork and get my instructions for my procedure. All the staff there was very helpful and answered all my questions. I then had my procedure done in theGainesville endoscopy suite by dr Arnold. Everyone there was equally friendly and helpful. My experience with this practice is 100% to my satisfaction. Highly recommend this group to anyone who needs a GI dr. read more

Doctors and practitioners are knowledgeable but you have to follow up about your labs and tests multiple times to get responses. They also change your appointments constantly at the last minute, not everyone has an open schedule, hence the reason for making an appointment time. It takes months to get in but, which is expected but if you can't make the appointment that they switch you to without your consent then they won't work with you to get you in in a reasonable amount of time, you'll just have to wait another few months, when they'll probably change your appointment on you again. Another family member of mine was actually sent the wrong lab work results as well. As someone who works in healthcare I definitely don't recommend this practice. read more

I was referred to Gastroenterology Associates by a local Doctor. I was examined by one of their "Midlevel Providers". The provider recommended I get a CT Scan which I did. Results were provided to Gastroenterology Associates yesterday, and no one from that practice could bother to contact me to review my results either yesterday or today. I called the Gainesville location three times today with no call back. Finally, at the close of business today I spoke to a helpful office manager in their "Manassas" office who reviewed my results. At this point, I have requested that Gastroenterology Associates forward my medical information to the Division of Gastroenterology at Georgetown. I have zero confidence in Gastroenterology Associates. Even though I am resident of Haymarket Va., and I am choosing to drive all the way to Georgetown for this care. Pay attention to these reviews, I wish I did. read more