Very quick identification of the problem, excellent friendliness and communication, and an…read moreeffective solution provided in a timely manner. The entire experience felt professional, smooth, and customer focused

Great experience! Super fast service! Will definitely be back if ever in need of new or used tiresread more

Five-star customer service! They were quick and very professional. I highly recommend them based on…read moremy recent outstanding experience.

They were informative, and sold me tires at a reasonable cost. The tires were of good quality for…read morethe money.

Fast and Happy to sell tires, but a complete burden on the buyer when in need of service, such as…read moretire rotation or fixing a puncture. I have purchased four sets and quoted a ninety-minute wait for both puncture and rotation repairs. As far as Value, I would rather pay an extra $50-$100 for a set of tires that can help extend the life of the tires. The culture of this location in the past 18 months has no gone down hill, it's fallen over the edge and so has the corporate customer service department. Rockwall Discount Tire

I ordered online my tires came in without an appointment and they saw me! Even though there was…read moresoooo many people in front of me. It did take a while so I had my husband come pick me up. But overall very very easy and they are so helpful and friendly. We just keep coming back!

Everyone at Shields has been very nice, helpful & most important: they do great work!read more

David and his team are the best! Whatever they can do, they'll do it and provide honest feedback on…read morehow to take care of your vehicle. He's the best!

Don't wast your time because they will clearly waste it for you! Quoted me a price of $45 for…read morelight bulb change and charged me $350 when I got here! Then it took over 2hours before they looked at the car ! I asked them to just put the car back together so I can go and the mechanic that took another car out for a test drive. I then waited another 35 min for another mechanic to tell me I have to wait until the mechanic that started the project comes back. Only after I requested with a sternness to please put the car back together so I can go! Was I able to leave 11 minutes later.

This use to be the place where I took all three of our vehicles to for oil changes. But, no more…read more With the new owner. He doesn't know how to put cars in line. After an hour of waiting and not seeing my car in the bay. I asked where my car was? It was pointed out parked in the back not even in line. When I asked why. The owner said he had different techs and different needs on cars. I don't know about any of you, but I expect my car to be serviced in the order that I arrived and not before anyone that has been waiting. I DO NOT RECOMMEND THIS BUSINESS. the new owner is skating on the previous owners reputation.

04/02/2026 We just left Mavis purchasing 2 front tires for my Buick. Alex D. is great, we was in…read moreand out with no problems. Now I'm back rolling and it feels great. Customer service is the best I have ever had and prices are definitely reasonable. I will be back for my car and my son truck. THANK YOU ALEX D. SEE YOU SOON

Was hauling horses and needed an emergency patch job to make it on time and Joseph jumped right on…read moreit. Much appreciated. Earned future business!

I just left the military after 26 years. You would be surprised at how many try to take advantage…read more I got a quote from Renegade and then went somewhere else that was less expensiv. (I'm military not rich) the other shop tried the bait and switch and I caught it. I went back to Renegade. After learning more of my needs, they helped me get an even lower price. I dealt with John the entire time. My installation took less than an hour. They care, are knowledgeable and you are not just a number and you feel it when you walk in the door

Requested a bed cover for my truck. Parts came in quickly and the installation was super fast…read more The service was exceptional. Kevin helped and was not high pressure. Walks you through options and helps you come up with the best match for my truck. The bed cover I got was a good value.

They are super nice and have competitive prices. We have gone here for years for new and used tires.read more

Great place and fast service genuine and honest people! I requested tpms sensors installed they…read moreknocked them out in 15 min!

People are QUICK to leave bad reviews these days, so I'm gonna be just as loud about a good…read moreexperience. These folks earned it!! I almost let the reviews scare me off, and I'm so glad I didn't because this Firestone team was SOLID from start to finish. Called ahead because my battery decided to start acting up right before Memorial Day weekend, because OFC it did. Yohon answered the phone and immediately gave "we actually know what we're doing here" energy. Quick, professional, no nonsense. Verified battery was in stock and it's was Kismet! :) I pull up, walk in and and enter Gladis, she greets me; Absolute sweetheart but low key if paperwork had a final boss, it'd be Gladis. She had everything handled w/ my fleet company before I could even stress about it. Calm, professional, and on it immediately. Enter- the Tech Eryn. He installed the battery faster than it takes some places to even acknowledge you exist. Like walks in with mic drop energy - " Ma'am car is ready". Well ok then Eryn - So awesome these 3!! No exaggeration, I think I was in and out in like 15 Mins. Seriously though, this team was great. Efficient, respectful, professional, and just made the whole experience easy when I was already stressed. Thank you

I was driving down a road parallel to a Firestone location when an employee, driving a customer's…read morevehicle, pulled out of their parking lot and struck my wife's car. The employee admitted at the scene that he couldn't see past a truck parked on the side of the road but still pulled into traffic, causing the collision. The police report clearly states that the Firestone employee was at fault. However, after 20 days of no contact, Firestone finally reached out--only to deny responsibility. They claimed they found themselves not at fault, despite the police report. We've now been informed that Firestone is self-insured, meaning they can unilaterally deny fault without going through an independent insurance company. This leaves us either having to take legal action or use our own insurance to cover damage caused by their employee's negligence. Be aware: If you use Firestone's services--or even just travel near their locations--understand that if something goes wrong, they may not take accountability, even when the facts are clear. This has been an extremely frustrating and unfair experience.

Thank you Maria and Juan with Royse City Tires!!! Maria quickly pulled together a plan to help me…read morewhen I picked up metal in the construction zone on I 30 which destroyed my tire. Within minutes Juan was there for the rescue. They were so kind, efficient, professional, extremely well skilled, and truly cared! They were a true Blessing when I was in distress!!!

The staff is amazing. The owner is amazing. They're always super helpful and friendly. great price…read morefor Tire rotations.