Wife and I had to cancel cleanings because of a family emergency. When I called to cancel and…read moretried to reschedule, I was told nothing was available for 7 to 8 months. When I asked about being called if there was a cancellation, I was told they didn't do that. I told them we would look elsewhere. We found another dentist and are happy. 2 months later, on a Sunday, we got a nasty note saying we were over due for health care, when I spoke with someone in the office today, she advised me there was no record of the text. When asked again, she suggested it was part of their automated system. My spouse is a retired dental hygiene instructor and I am retired corporate management. Extremely poor management and average care.

The only reason it's 2 stars is because, if you're lucky you get a hygienist that does a really…read moregood Job. When you make an appointment, you don't choose the dentist. So, for example, I've never had the same dentist twice. Either the dentist is no longer there, isn't working that day, or whatever the excuse of the day is. Every single appointment has been with a different dentist. Front office is flat out rude; but that type of rude that's done with a smile. Huge "bless your heart" vibes. They also like to play games about insurance, saying that they accept your insurance but then, miraculously, when paying they no longer accept it. Different people get charged different amounts for the same procedures. For example 3 adults in my family all had x-rays, fluoride, and cleaning. Charges ranged from 200 - 450. All of us had the same amount of time, and the itemized receipts (other than the costs) were the same. That was the final straw for us. Even if you were happy with your work, when you leave you're left with the impression of the office being greedy, game players (with your money), and of course... bless your heart.

Love love love this dentist. They have been soooo helpful and accommodating to my schedule and what…read moreI need done. I had my wisdom teeth extracted surgically in office and I had no problems after. Everything went smoothly and I healed up quick. Now I come back every six months for my teeth cleaning. Marquis always does an excellent job with my cleanings. He's very gentle and asks me if I'm doing ok through the whole process. I appreciate that very much because of how nervous I get for the dentist sometimes. But I highly recommend requesting him for your next visit!

After being a patient here for several years, I feel it's important to share my recent experience,…read morewhich ultimately led me to move my entire family to another dental office. I recently had a dental emergency around lunchtime that neither my dentist nor anyone else in the practice could accommodate. What was most disappointing wasn't just the lack of availability; but the complete absence of any solution. No referral, no guidance, no contingency plan for an established (waitlist for cancelation), loyal patient in need. To be clear, the hygienists and even back office payment staff here are wonderful, and I will genuinely miss those interactions. However, the doctors personal phone staff and overall customer service fell far short. Basic patient support (especially during an emergency) should be a standard, not an exception. It was like common sense and compassion was missing from this Doctors personal team, just beyond disappointing. For a well-established practice, not having any after-hours options, emergency protocols, or even the ability to point patients in the right direction to a referral/partner office shows a concerning lack of care and consideration for loyal clientele and honestly borderline negligence to their patience overall dental needs. New Flash: Life actually continues after 5pm. Because I was left without help/guidance, I had to search elsewhere on my own. Thankfully, I found another dental office that treated me quickly, compassionately, and efficiently. That experience made the contrast very clear. As a result, this office has lost not only me as a long time client but my entire family; and unfortunately, I can no longer recommend this dental practice to others as I have in the past. Customer service matters. Even when you can't solve the problem directly, showing effort, compassion, and a willingness to help goes a long way. That was missing here, perhaps this review will inspire them to make the needed changes so another client does not have this experience.

The staff were super nice and helped me with my chipped tooth super quick. They have emergency…read morevisits so I could schedule the same day and the next day I called. The dental assistant and dentist were very friendly and detailed at fixing ny tooth. They stopped multiple times at my request when asking some question. I had a great time in the room, while I was waiting for my insurance to go through. I recommend this place. :D

Really nice staff and they do a good job. Professional with good care for cleanings and basic…read moredental visits.

had a good experience with the Dentist and hist staff…read more painless extraction and very reasonable fee.

In the past, the doctor really seemed to care if you were in pain or not. A year ago, I returned to…read morethis doctor regarding an implant he had previously done years before. The implant began to bleed upon cleaning, so the doctor related that he needed to lay the gum back so it could be cleaned. After the healing process was completed with the cleaning; a lot of the gum was missing from the implant and the metal could be seen from the implant. The tooth with a crown in front of the implant was also missing gum as well. When pointing this out to the doctor several times, he did send me to a gum specialist to have a gum tissue graft on the tooth with the crown in front of the implant. The specialist did not want to do anything to the gum around the implant. However, the implant was still without gum and metal was still showing. The gum stayed sore so he sent me back to the gum specialist who I went to before and he dismissed me and said no one could see it because the tooth was in the back. Because this would be a favor to the doctor, I do not think the specialist wanted to deal with it. To this day, the gum remains sore and I cannot eat on that side of my mouth. What once used to be a comfortable tooth to chew with and a nice appearing gum line is now gone and there is ugly metal showing and to fix it has been estimated at thousands of dollars. Sadly, I am left with this problem and will have to pay out of my own pocket to fix it or try to live with the pain. I e-mailed the doctor but never heard back from him.

I finally got dental insurance, so I was actually excited to go to the dentist for once lol. I…read morecalled Gainesville Family Dentistry because I thought part of an old filling had fallen out from a few years ago. They were very honest and let me know it was actually something else and not my tooth, which I really appreciated. I ended up having a few visits for other things, including a cleaning, and every single time the staff was very nice and welcoming. I had Dr. Habib, who was absolutely phenomenal. He's very kind, efficient, and clearly knows his stuff, which made me feel really comfortable. The office itself is clean, modern, and has state-of-the-art equipment. There's also plenty of parking, which is always a plus. The only reason I'm giving 4 stars instead of 5 is due to the billing. A few times my insurance got mixed up, and while I was there, I noticed other patients coming in with billing concerns as well. To be fair, that could be more on the insurance side than the office, but it did cause some inconvenience. Overall, I would definitely recommend them and will continue going back!

I wanted to point out one of their dental hygienists, Asheley. She does an excellent job. She's…read morenot just friendly but she uses a water jet to clean your teeth/gums which is gentle and thorough. It makes for a much more pleasant visit. She's also a nice conversationalist.

Was referred to this practice by another dentist. The quality of work was not worth the $$$$$…read morecharged. Now have to pay another dentist to fix this provider's work.

Staff and dentist were very helpful and nice. Was able to see me in short notice and worked fast to…read moreget everything set up and contacted my insurance same day. Very good experience

Came here with an emergency procedure, I had a crown fall off. The office worked hard to get me in,…read moreas I was not (yet) a registered patient. The dental team, Dr. Taylor and a PA, did their best to get my problem resolved, spent quite a bit of time with me setting up my status for a new, registered patient (Full X-rays and history). Their concern for my comfort was exceptional and unexpected - this practice is NOT like most dental practices that I've been to. I also noted that the entire staff, reception, billing, scheduling, assistant and the DMD herself were all smiling and, it seemed, happy to be working there and so welcoming to a new face. I'm sold. I'm delighted to have found such a caring team.

Everyone at Taylor Dentistry seems so genuinely kind. It really feels like they care and want me to…read morefeel comfortable. I would recommend them to anyone! My insurance was about to expire in a few weeks after I hadn't been to the dentist in years, and I reached out. The office staff fit me in immediately and kept looking for openings for me for my follow up appointments. They also helped me with confusing insurance information, without me even asking! Dr. Taylor herself is also very friendly and sweet. Best dental experience I've ever had.

Jonesville Denistry is the best dentist I've ever been too. The doctor and staff are the best…read more Caring and generally concerned with my happiness and comfort up til the end. Need dental try Jonesville Denistry first. You will not be disappointed.

Great dentist. Very friendly and pleasant hygienist...nothing but problems from billing. Six phone…read morecalls to dentist, 2 to insurance company, and three more to their billing company and still no resolution.