Excellent customer service right out of the gate. Buying high-end jewelry isn't about hunting for…read morethe cheapest online price; it's about investing in a relationship built on mutual trust. You want to work with someone who listens, shows patience, offers genuine expertise, and can seamlessly source or custom-build exactly what you envision. That's exactly what you get here. You aren't just buying a product; you're investing in an experience that requires responsiveness, open communication, and zero sales pressure. You get on a first-name basis immediately, and they actually remember who you are the second you walk back through the door. You also want a jeweler who offers financial flexibility, including fair value on trades. House of Diamonds (HOD) hits every single mark. Beyond the initial purchase, they provide a long-term relationship where you can easily collaborate on modifications, handle alterations, and get routine servicing without being nickeled-and-dimed. When you consider the entire experience of making a serious financial investment, HOD's pricing is incredibly fair. Brent and his crew make that level of elite service clear from the absolute moment you walk through the door.

I cannot recommend this place enough! From when I first walked in to now they have consistently…read moretreated me with the upmost respect and kindness. They made creating my dream engagement ring with my fiancé the best experience I could've ever asked for. When I go back in for cleanings they keep the same energy as well. All staff members are so sweet and helpful. I had gone to other ring shops and none of them compare!!!!

We had an amazing experience with Hamra Jewelers and Patrick! From our first visit, Patrick was…read moreincredibly knowledgeable, genuine, and generous with his time. He took the time to share his knowledge and make the entire experience enjoyable and truly special from start to finish. We really appreciated the personal attention, communication, and exceptional level of service. If you're looking for a jeweler where the relationship matters just as much as the purchase, ask for Patrick. He made customers for life out of us, and we couldn't recommend him and Hamra more!

Had a Rolex that seemed to not be keeping correct time. Talked to Jesse and was very friendly and…read moreprofessional. Checked it out and everything was fine, just needed to not just rely on the nightly watch winder. Will be back for any need.

David is a really nice guy, I called ahead and we discussed a small jewelry repair. I showed up,…read morehe fixed my two necklaces and I was on my way. He charged me for a new clasp on one and repaired the other for free.

Just had a Rado watch repaired. David did an EXCELLENT job; fast, polite, thorough, and reasonably…read morepriced. Will definitely return.

Larry is the BEST. Got recommended by a family friend. He is honest, straightforward and sincere…read more He is creative with his designs and wants to make his customers happy. He went out of his way to make sure that he crafted an engagement ring to our vision. Larry is forever attached to our story. His prices are fair and much cheaper than the big jewelry stores for high quality items. I highly recommend him.

I have never been so happy in my life. Brought my ring in to have it sized & it came back looking…read morebetter than I could have ever imagined. I keep looking at my hand & smiling! This is the place to go!!!!!

Michael and Allison are so helpful! Michael went above and beyond to help me with my questions and…read moresimply emanates kindness Allison likewise has a warm, open, helpful and friendly disposition. The jewelery is beautiful and they clearly care about the custumer experience. I highly recommend popping in and seeing how they might help you find the perfect gift!

To be honest, I'm surprised I'm writing this review, but our experience in our recent visit made it…read moreso we're definitely never returning, and would highly recommend people go elsewhere for their needs. The first time my fiancée and I visited, we were freshly engaged and needed her ring sized a bit smaller (from a 6). We saw that Schmitt had good reviews and it was in our neighborhood, so we paid them a visit. During our first visit, the employees (a young woman and a gentleman who was billed as sort of the "expert" on ring resizing) were very kind to us and worked with us to determine the correct size to go down to on the ring. The gentleman was extremely insistent that we need to go all the way down to a 5 and, despite the fact that my fiancée was honestly and vocally uncomfortable with it, we trusted his expertise (after all, we had gone in seeking advice) and paid to have it resized to a 5. Fast forward almost a year of us convincing ourselves a 5 was the right size, my fiancée is at this point having extreme anxiety about how much effort (and pain) it takes to put on & take off the ring every day, and we decide size 5 is simply too small. While a 5 fits her finger fine once the ring was on, getting it over the last knuckle is difficult and painful, and has been leaving the skin on her knuckle irritated and inflamed. Yes, Schmitt was wrong (and confidently, emphatically wrong), but we understand that nobody is perfect and we were totally willing to trust them again to get it right this time. However, when we visited this time, the energy we were given by the employee who "greeted" us at the door (an older woman with gray hair wearing a ton of jewelry) was immediately hostile. When we explained our situation and that we were hoping to have the ring resized (and obviously willing to pay to have it done), the woman was flippant and condescending and not AT ALL consultative. Without seeming to give it much thought, the woman asked if we wanted to go to a 5.75. While we were open to this, we pointed out that the previous gentleman we worked with was insistent that a 5 (from a 6) was the right size, so we were hesitant to go all the way back three quarters of a size so easily. The woman suggested that my fiancée's knuckle "must have grown an entire size" in the time since our first visit. She then again asked us if we wanted to go to a 5.75, with the impression that she didn't really want to go back-and-forth any longer. I understand that ring sizing is a sort of imperfect science and that bodies (and fingers) DO change, but the energy and attitude we received was seriously off-putting and, frankly, unwelcoming. We probably don't look or dress like most of Schmitt's customers, but we are nice people and can afford to shop there (not that that should matter). We left Schmitt's and took the ring to another local jeweler (see my other reviews) the same day where we received excellent, friendly, and consultative service. Turns out you can put beads on the inside of a ring that is slightly too big to help balance things out! My fiancée now has a perfectly-fitting ring, size 6 with two small beads on the inside to help stabilize it once over her knuckle. We gave Schmitt's an honest chance even after they messed up badly the first time, and they blew it. Please go elsewhere.

I very rarely write reviews and rely on others for input. I…read morehave lived in Pinnacle Peak area for more than 30years and since Michael's opened its store been satisfied with the quality of work and that they will even handle the little things like watch batteries and a recent small repair I had. This was not me purchasing expensive gifts for my wife as in other visits. I'm not sure who JJ D is who left such a negative review of Tina who he was very willing to be frankly abusive and yet he doesn't have the courage to even leave a name. To me anyone that critical yet be anonymous says that he must have another agenda and sad, but given my experience needed to provide an absolute glowing review of how Tina treated me as though I was buying my wife a priceless diamond. I was greeted immediately professionally with a smile and compassion over a family necklace that needed a simple fix prior to a trip which I knew would never happen before I left, BUT Tina took it upon herself to get this small ask turned around in 2 days better than expected, and called me the second was back so I would have and couldn't be more thankful. Again I have been using this store since day 1 and I see a group and team that is very happy and helpful and would highly recommend this store to anyone looking for the very best jewelry products that also happy to do the smallest things as well. Tina keep up the great work and Dari is fantastic as well!

I have one of the worst experiences I've ever had at Michael's a couple of weeks ago. I brought…read moreabout six watches in to the store to have the batteries changed out and Tina waited on me.. After Tina wrote up the invoice, she took off to help another client and just left my six watches sitting on the counter. Any customer could've picked up a watch and walked out the door with it. Then about 12 days later, I had to actually call the store to find out if my watches were finished. I've had batteries changed out at the store multiple times. It only takes a day or two to accomplish this.. Tina never had any intention of calling me. They were just sitting on her desk. This is really bad customer service. The day I went to pick up the six watches Tina was not in the shop. My six watches were thrown into a Ziploc bag in a pile on top of each other. I was an aghast when I saw the Ziploc bag with the watches . The way the watches were thrown in the bag the watch faces could've been easily scratched. The woman that waited on me when I picked up the watches was very nice, and she was also upset about the way the way the watches were thrown into the Ziploc bag. She took out each watch and wrapped it in tissue paper for me and then placed it into a Michaels store bag. I've never seen Tina in the store before, but I hope she never waits on me again. This is not good customer service. I've had two other women help me and I've also had a man help me in the store and the experience has always been enjoyable. Tina may have thought these watches were not expensive enough for her to pay any attention to. But there was at least $15,000+ worth of watches sitting in that Ziploc bag. I hope Tina never waits on me again.

We've always have such a wonderful experience at Jared! Whether we're purchasing a beautiful new…read morepiece of jewelry or coming in for maintenance and service, the team consistently provides excellent care and high-quality products. Everyone is friendly, professional, and truly makes you feel valued. We especially want to thank Jaime Duhart, who is currently at this location on a temporary basis before heading to the Avondale store. We feel so lucky to have met her! She helped us with some scratches on our rings, and the results were amazing. Our rings left looking sparkly and beautiful again. Her attention to detail and genuine kindness really stood out. Thank you, Jaime, and thank you to the entire Jared staff for always taking such great care of us!

We had a really great experience at Jared, we've actually never been there before but we're…read moreshopping for a replacement wedding band for my husband. We had the pleasure of working with Wendy who taught us a little bit about the different materials that are used today, she also gave us great advice about checking their website for all of our options. After doing a little research on what he was looking for, we returned and she helped us with our final decision. It was a very pleasant experience and will definitely shop there again

6/4/26 Paid another visit during Scottsdale shopping day…read more Today I brought in some of my un-used diamond rings and heavy Gold bracelet to liquidate memories of the past. Although not quite at its peak, Gold is valued at ~$4k/oz. My diamonds are being removed for future use and the gold from these rings was purchased by LG. Total Gold weight priced nicely. Don't let your never-to-be-used jewelry sit in the safe alone in the dark. Separately, I'm having Jamie size a couple of others that don't fit because of fitness progress (Yes). Trust David, Jamie and London Gold to take care of you my Friends-SYOY!

Even though I no longer live in Scottsdale, I used London Gold for my diamond earrings purchase and…read moreI'm so glad I did!! I was lucky enough to have Nicolette as my sales person!! She didn't miss a beat. She went above and beyond. She deserves 10 stars!!! Will definitely use her and London Gold again!!