Lance at Apex Appliance is the best! I love supporting local businesses and you can tell Lance has…read moreyears of experience. He's honest and realistic and super friendly. He fixed a broken drum in our dryer, but told us our washer wasn't worth the cost to fix and suggested we get a new one. Scheduling is easy via texting and he has always been right on time. Can't recommend them enough!

No follow up after one month.. got a call indicating that part was ordered by Lance but I received…read moreno calls after the initial call. No follow up from anyone else. Terrible customer service... cannot imagine how they still have a sustained business. Will not ever use them or recommend them to anyone.. They did a disservice to me and my family. I feel like I should be compensated for the worst service I have ever come across locally.. they must have closed their doors. Which would be about right

Yesterday, my wife attempted to dry a load of clothes in or 10-year-old dryer; however, right after…read moreit started up she heard a noise and the drum stopped rotating. I checked Yelp for a Kailua appliance repair person and found Five Star Rated Corey's Appliance Repair. I called Corey and provided information on the make/model of the dryer and we agreed that the dryer belt had probably broken and needed replacement. Corey was at the appliance parts shop and said he would pick up a new belt and stop at our home LATER THAT DAY to perform the service. At six that evening, Corey arrived; diagnosed the situation; installed the new belt in 25 minutes; and left us with a working dryer. Corey was prompt, skilled, efficient, professional, articulate and fair-priced - the consummate repair technician. We highly recommend Corey to anyone in need of appliance repair! Bravo!

Our washer was not taking the water out in spin mode and was making a lot of noise. Called Corey's…read moreappliance service and he was able to fix it in no time and I didn't have to buy a new washer. Definitely calling again in the future. Haven't had a problem after.

Vince from VinTech was able to come out quickly to do an assessment. Once that was completed he…read morewere also quick to schedule a new date for the installation. Jun from VinTech was very professional and clean. His workmanship went beyond and he cleaned under our refridge as well as my entire kitchen floor before he left. During the repair they also found another unrelated issue, and didn't charge me extra to get it repaired. All I had to do was pay for the parts. I don't look forward to my appliances needing to be repaired but if I do I know who to call. Besides fast and efficient we appreciate the workmanship and friendly service.

I had VinTech come out to repair my GE Cafe electric range-oven needed repair. They were wonderful,…read morethank you Jun for coming out on an urgent basis on Sunday. Initially (Wednesday) I was waiting to get an appointment time arranged. In the mean time another company offered a same day visit. I notified VinTech and they were very professional and offered assistance in the future if needed. The other company's technician was not effective in fixing my oven and actually caused additional damage. Jun was so efficient and provided excellent service which repaired the initial problem and fixed the damage the prior technician caused. Thank you VinTech for excellent service!

Although there was an initial scheduling delay due to the fact that Alan is a one man repair team,…read morehis wife Sheila did a great job keeping me in the loop and updated with Alan's progress. Alan came, assessed my refrigerator ice maker malfunction and repaired it, all within about 30 minutes. Great service and value. I would highly recommend. I'd like to note that I called three other appliance repair companies listed on Yelp and I didn't even get a call back from any of them, just Young's.

I rarely leave really bad reviews but in this case I made an exception. I don't know if this is…read moretypical of their "customer service" but my experience with them so far has been pretty bad. First of all I called and left a message on Wednesday morning (11-4) to see if they could fix my Kenmore refrigerator ice maker. It's a really old (14 yrs) fridge and actually hadn't been working in at least 8 years. I have another fridge so it had never been an issue till my second fridge started going bad and I had to shut it off and order another one that was going to be delivered in two weeks on the 18th. They called me back later that day and the lady (I found out it was the owner's wife) asked me several questions about my fridge to first make sure they could handle the repair and then scheduled a service call for Thursday between 1:30pm-3:30pm. I thought so far, so good. On Thursday I waited.....and waited.....and waited. At 3:24 I called and left a message asking if they were on their way. At 3:54 Allan Young called from his cell saying that he was finishing up a job in Kaneohe and would be on his way. He arrived a little after 4pm to start the job. He removed the ice maker several times to check the issue and finally took it apart and found the motor was frozen. He removed some parts and tubing and put everything back and said he would need to replace the unit and should be picking it up on Friday. He didn't charge me at that point which I thought was nice and said he would be back and would write it up after it was completed. He verbally quoted the part at around $125 for a "generic" replacement rather than $250 for the original version, which I was okay with. Now the fun starts..... No word from him on Friday so I called their number. Apparently, they never answer the phone; you have to leave a message and hope they will call you back...they did not. On Saturday morning I tried to open the freezer door and found it would not open because whatever Allan had done on Thursday caused water to start leaking out of the broken ice maker and drip all down the inside of the freezer walls, shelves and the door. The water had frozen solid and built up around the door so that it wouldn't open!! I had to take a knife sharpener and chip away at the ice on the door so that I could finally get it open. Then I had to clear out all the other ice that had frozen down the walls, shelves and the bottom of the freezer. WHAT A MESS!! I called them back but no answer and no response. I remembered that he called me from his cell so I called him but no answer and his voice mailbox was full and couldn't take any messages....not a good sign. I texted him the issue along with a few pictures of the problem and asked him to call me back...no reply. It is now Monday morning and I haven't heard back from them at all and I have had to deal with this ice issue all weekend. Their office message says they'll be closed on Monday 11-9 and Wednesday 11-11, but they'll check their messages and call back "as soon as possible". The only thing I could do was to leave another message and then start looking for someone else to do the repair. I know that things are difficult during Covid times but I feel it is inexcusable for a service company to not even reply or respond to my numerous messages; especially when it is a problem that THEY caused. I am always willing to revise my review and opinion of them but at least have the courtesy to CALL BACK!. WHAT A NIGHTMARE THIS HAS BEEN!! UPDATE...11/14/2020 Okay, I have updated my review and revised my rating from 1 Star to 3 Stars. Allan's wife Sheila, finally returned my call on Monday afternoon and I explained the problems I had over the weekend. She was apologetic and said Allan was not working all week but we made an appointment for Friday afternoon. (I got in touch with another repair person on Sunday and paid him $100 to install a shutoff on my fridge water line. He came prepared with a hand-held steamer and was nice enough to remove most of the frozen ice). On Friday, Allan arrived and I explained the situation and he saw he had to remove the ice that was still frozen around the old ice maker. He cleaned and flushed out the water line and the overall repair took a little over an hour. At least it is finally done and working. Sheila called me about 20 minutes after he finished to check on the status and make sure I was satisfied, which was a nice touch (I don't know if she normally does that or called because of the problems I had). In summary, I can't give them 5 Stars because of the water leak that Allan originally caused. I feel that should not have happened or at least they could have installed a shutoff in the first place. I was actually going to give them 4 Stars but decided against that after my conversation with Allan. I told him that his voice mail was full and asked if he got my texts and photos I sent. He actually said he did but hadn't really checked his phone all weekend!!

Steve fixed my Viking fridge unit that was leaking water. Quick communication, fast service, fair…read moreprice. And very nice guy who was nice to my dog. Dog people get extra points in my book.

I had decided to get my (really old) Frigidaire ice maker fixed last November and contacted another…read morerepair service (unnamed here but I left a review) who came out the day after I called and left a msg (that should've been my first red flag regarding their customer service follow up). I should add that it's a second fridge so not used regularly. The other guy came out and removed the ice maker from the fridge to determine what the issue was and what parts he needed. He removed a bunch of tubing that was the water supply and said he'd be back in a couple of days after getting the parts. That was on a Thursday (11-4-2020). No call back by Saturday morning so I happened to check the fridge and found the water from the ice maker was leaking and completely froze all on the inside of the freezer, preventing the door from even opening. I called several times and left multiple messages and texts to the other guy but absolutely no response....I was panicked so looked for another plumber. Morris Refrigeration to the rescue. I explained the entire situation and he came out within the hour. Before coming out he gave me a solid idea of what he would be doing (and not doing) and how much it would cost. He even helped remove the ice using a heated blower and installed a shut-off on the main water line feeding the freezer (which I thought the other guy either did or at least should've done). Morris Refrigeration was very courteous and the cost was reasonable. He said he wouldn't "cut the other guy's line" and fix the ice maker since he had already started the work and ordered the parts....very honorable. If I ever need any kind of appliance (or non-major plumbing) service, I would definitely contact Morris Refrigeration. #ServiceStarShoutOut

Repairman said my wine cooler could not be fixed because of lack of parts. He explained that US…read morecompanies have spare parts but good luck if it's a Chinese manufacturer (isn't everything made in China)? Why no spare parts? It's like built in obsolescence. I bought it from Costco too. Vinotemp. Buy at your own risk. He did not charge me for the call.

Max came in a timely manner, gave a very thorough diagnosis, lots which were over my head, but he…read morestill enabled me to decide what route to take--fix or buy new.

STOP SCROLLING! Look no further!!!! Why aren't there any 100…read morestar options?!? It's Sunday, my awesome Maytag washer's electric board was going crazy then stopped working. Thankfully I had just put towels into washer with some detergent before the water started flowing. I called Ohana Appliance Repair and a sweet lady answered my call, on a Sunday! She informed me that I would be added to Dustin's schedule and he would get back to me. I was waiting for a call tomorrow (Monday) but a white van appeared in my driveway and it was Dustin. He was in the Mililani area and saw my name and address on the request list and decided to stop by. I was nearly in tears! My 14 year old dog just passed away, now the washer is down but this sweet gentleman made the time. Turns out that the electric board was shot, and doing a price search revealed the new electric board and labor would be pretty expensive. Dustin suggested looking into buying a new washer since fixing it would be over half of what a new washer would cost. I asked Dustin if he accepted Venmo so I could pay him for the consultation. Dustin politely refused payment. It's a Sunday, Dustin could've very well been at home with his lovely wife and their new puppy, (yes, we shared our love of dogs with each other). Words cannot express how grateful my husband and I are for this way beyond exceptional service by Dustin at Ohana Appliance Repair. Also of importance is I have a 12 year old Dachshund who always barks at strangers especially men. Nope, not today. Brownie simply went to Dustin and gave him a good sniffing and approved of him. So if you don't trust me, trust my Brownie's instincts. Thank you Dustin!

Dustin came and fixed my washer, knew exactly what part to order, and worked quickly and…read moreprofessionally. This part was actually back ordered to the island but he was able to get ahold of one. When there was leaking from my washer/dryer combo, I called, and they were able to get out to me within 2 days! Quick turn around! He did some troubleshooting and found the root of the problem. Less than 30 minutes later, the job was done and he fixed my dryer. Great phone communication, quick service, and knowledgeable company. Will call with all my washer and dryer issues.

I had a washer that didn't power on & the dryer was making noise. Brian & Nani told me the washer…read moredidn't the part locally for the washer & the dryer tumbler tearing off the frame that both couldn't be saved. Brian & Nani explained thorough on both the machines, & they were very fast. I would recommend Brian & Nani to anyone who needs their washer & dryer to be fixed. They both are very honest in what they do on their work & for others. Much Mahalo to Brian & Nani.

Highly recommend--Brian and Nani were fantastic. Our dryer started making a really loud, awful…read morenoise out of nowhere, and they were able to come out quickly, diagnose it right away, and fix it on the spot. It ended up being a jammed wheel, which they replaced efficiently. We have a stacked washer/dryer in a very tight cabinet space, so I was honestly bracing for some kind of hassle or damage--but they handled it like pros. They got the unit out carefully and back in with zero damage and no stress. From start to finish, they were super responsive. I got scheduled within 24 hours, messages were answered immediately, and they kept me updated on timing so there were no surprises. They showed up exactly when they said they would. On top of that, they were just really pleasant to work with--friendly, polite, and clearly knew what they were doing. Their service put me at ease, and I wish all businesses were like this. I'd absolutely call them again and recommend them to anyone.