WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

I'm usually willing to give people a benefit of the doubt, but honestly, I should trust my gut more…read morewhen there are multiple red flags from the start. I reached out to Empire Satellites Inc after looking online for someone to install my new Starlink dish. Chris responded promptly via text from a different number (red flag number one). Quoted a price for the install - $349, which I thought was reasonable. Set up an appointment for the same day at 2:30pm. At 3:00 get a text that he we will be "couple of hours late" (red flag number two). OK, no problem. Finally shows up at 6:10pm. Started to look around the house to find a good location to mount the dish. Settle on a tall side gable (single story house), but his ladder is only 18', so he says that that's as high as he can mount it, not at the gable apex. Not ideal, but OK. Casually mentions that he charges an extra $100 for the "attic work" (major red flag number three). As if most people expect to have wires hanging on their exterior walls? I don't argue, but at this point I am really expecting to see stellar work quality, above and beyond attention to detail. This is where things really go to shit. Chris gets up to the facia and starts mounting the dish in a mount that I provided. I am looking from below and clearly can see that the mount is not plumb and is wobbling, as he puts three lugnut screws through the facia. He assures me that it is plenty stable. Red flag number four. Drills a hole through the wall for the cable and goes inside the house to fish for it in the attic. In the meantime, I get up the ladder and take a picture of the mount. It is clearly not fully bolted to the facia, with one of the bolts screwed at a 45 degree angle. The thing wobbles like crazy. Thirty minutes later, and two more holes in the ceiling plate from the attic, the cable is still not down to the final location, despite the fact that 5 extra ethernet cables were routed through the same wall from the attic by my electrician a few weeks before. Chris offers to surface mount the wire to the wall in the finished pantry room - ugliest, laziest install ever. Red flag number five. This is when I say "that's enough" and kick him out of my house. He is genuinely surprised when I offer to pay him only $250 for the horrendous job he did, and not the full $450 he was expecting. Before he leaves, he blames me for providing a bad mount for the dish, and tries to upsell his own mount for $100. Unbelievable. I have worked with dozens of subs int he last two years while building my house, and know my way around tools and trades. This was one of the worst experiences. The guy has the worst work ethic and zero integrity.

Thomas the owner is like non other, he has compassion. This company treats you with the highest…read morerespect. Love this company over all others. When I buy my house they are coming with me !!!!

Owner Tom is always right there when you need him. For many years Coastinet has taken excellent…read morecare of us. You are very much appreciated by your two senior citizen out in the bush.

I ordered internet and Spectrum installed the next day. Raymond was excellent and he was so…read moreprofessional. He went overboard to get us up and running the same day. We like the invincible internet which we hope will never go down. I can't thank you guys enough.

Horrible. ! Wanted to add two additional lines to my service and was told I had to have my phones…read moreshipped and signed for unfortunately no one would be home to sign for them . I was told they could not override it and I would have no other option but to have them shipped ! Mind you the phones were available at that store ! I'm so mad and honestly am driving to another carrier as I type this ! Any other carrier would love to receive my business with 3 lines. The kicker was they had a corporate visit with higher ups there and they still couldn't do anything. I would like to mention my account is current , active and I have been a customer for over three years. This is beyond crazy ! This is definitely a sign to go somewhere else where they have better customer service. The fact they would lose a customer is wild just because they could not override the system. Remember there is always someone above the next person, all this tells me is they were lazy and had no problem losing a customer.

PCN answers the phone for my business and they are awesome. I run a small business and it is hard…read moreto be available all the time. And who wants to put their cell phone number out there so that clients can call at all times of the night. The operators at PCN answer every call for my business, try to connect with me, and if they can't reach me they take a message and text it to me. It couldn't be any more convenient. And my callers have had nothing but good things to say about the operators who answer the phone. They are very professional and friendly and they get all of the information that I need. I can't imagine running my business without PCN.

I have used their answering services on and off now for about 3 years for my company. They really…read morefill a needed hole in small business and have always been responsive and professional with my clients.

This is NOT a spectrum anymore--this is a tax service now, the owners are really nice though, so…read moregive them a shot.

I received a bill from Spectrum on 8/22/23 for the service period covering 8/18/23 through 9/17/23…read more The bill went up by five dollars again, and as I have decided, I would close my account the next time they raised their rates, but when I called Spectrum and spoke to a nice lady named Martha, if I were to close my account today, I would not get any adjustment to my bill. Spectrum does not forewarn customers about bill increases and now Martha tells me there will be no adjustment to the bill which is due on 9/4/23 if I decide to close the account now. I am forced to stay until the end of this billing cycle because of this. Spectrum operates like a con man. Had Spectrum sent me the bill before 8/18/23 showing the increased rate and before the next billing cycle had started, I wouldn't be with Spectrum anymore. I will be closing my account on the 15th of September. They will not be missed. They tried to pull the, "Oh, wait, I think we have a promotion..." to keep the rate at the previous amount, but thanks, no thanks. It will be good riddance.

I turned in my prehistoric phone and got an iPhone 14 mind you I'm not about to pay big bucks so I…read moresettled for this one. But unfortunately, I couldn't remember my password and that was locked out of my phone. It took me three trips but he was so helpful, I also got a Wi-Fi box and some equipment for my phone. You guys need to ask for Brian I'm telling you he's full of awesomeness!!!!!!

Went in straight from work and Brian was very helpful. I was in and out of no time . He really was…read moreable to break down all the information I needed and explained everything with detail . If ur looking to be in and out quick with knowledgeable info ask for Brian sales rep !

My parents got Frontier internet, they didn't like the service because it was not fast enough…read morepriced increased. They cancelled in May 2026 they knew they would pay that month and a cancellation fee. My parents are older I checked their bank statements and they still got charged for June, and July. When I called after I got the bank statements the customer representative said because it was because they did not remove the debit card. They did not reimburse them and said that they would remove the debit card as if that made it okay. I don't trust this company or how they treat the elder the service is not good, the over gauging is terrible, and they take advantage of older people. Don't use them.

I just switched to frontier internet and was promised the world...a lower price, billing would not…read moretake place until 6 months, etc. but in reality that was a lie. They are charging me a higher price and billing started immediately I called customer service and they are so rude and unprofessional including the supervisor. There are other options out there. If it sounds too good to be true... it's a lie! Frontier shame on you!

This is an incredible store. The associates in this store show high levels of customer care…read more They care about those who visit the store. I had a great experience with Weston, Sam, and Denise in assist me to transfer over the data on my iPhone 6s Plus to my new IPhone 13Pro max. If you want to feel valued visit this location My many thanks to the 3 associates at this store. Steve

We decided to switch our service from Verizon to T-Mobile but was still very hesitant. Alyssa…read morehelped us transfer our service. She was very knowledgeable and answered all of my questions. We walked out with a comparable plan at a better price. Wish we had done this sooner. She was a real pleasure to work with!