This Geico is almost 5 stars. The ppl are friendly, helpful and right there. I got better coverage on two cars with Geico than one car at a different place we were at for YEARS!!! VERONICA helped me get stuff changed over after a tragic mishap with my CC. And that was painless. We had an issue with our windshield and the ppl that fixed it messed it up worse... that's putting it nicely. But the adjuster for Geico was not nice and I dropped the ball. So after I talked to Veronica at the Monterey Rd office. She transferred me to MARIAH in Macon Georgia. She was very helpful and informative as well. My fiancé and I love Geico. And are so grateful for good rates and great ppl that are so kind and considerate. It makes all the difference in the world. You have to have insurance... so you might as well have Peace of Mind also. Thank you ladies for your excellent service read more

GEICO INSURANCE is highly recommended. (Nancy ), the adjuster makes my claim easy. She takes care of the estimate and repairs quickly. She is very knowledgeable, friendly, easy to reach out and Amazing. 10 stars for the services. Salute. read more

This review is for Geico's California Auto Insurance. I do have other non-auto coverages with Geico as a broker but serviced by other companies. If I do reviews for those, I'll review the actual insurance provider instead of Geico as a broker. Many years ago, I did have Geico auto insurance. Their pricing was great, never made any claim so I don't know about service quality. I did transitioned to another provider later and just recently thought of going back to using Geico. I didn't know they have actually pulled out of California. The online quote that I got was better than the ones I checked initially. So I decided to proceed. The message was that the request will be reviewed by an underwriter and may take 15 business days, which they did. But instead of sending me an email or phone, they sent a mail asking for more information. I could either respond through regular mail or email. I sent them the information over email. 10 days later I got another letter stating that my request has been approved and that I needed to call their customer service number to pay and activate the coverage. I called, well, it was automated message saying that they no longer provide quote for auto insurance over the phone. I need to do it online or the app. I tried online, downloaded the app and checked, nothing. No way for me to check my quote or pay for the auto insurance. There was a different phone number to call. So I did, but got the same message. Wasted a lot of time. So if you're in California, forget it, don't bother with Geico for auto insurance. There are others that can serve you better for about the same price-coverage. read more

I had an accident on April 4, 2025, rear hit by a Geico insured car owner, who had 100% responsibility. However, I still had not receive any payment. I have been calling the adjuster multiple times and she has promised someone will call us back but no one called back. I am so frustrated with this process. my claim number 0683789200000008. Please help me. Yi Cai 4088324205 read more

I was in a hit and run accident. They hit me from behind and drove off. The impact somehow popped my front fender out at the top. I'm not sure if I bumped the car in front of me or not as we were at a stoplight and it all happened so fast. No one stopped. The guy who hit me had to be going about 40mph on the offramp! I made a police report. I didn't notice the front damage until I got home. Geico is now denying/refusing to fix the front of my car. Some guy named Alex said it was not going to be fixed. I don't know who he is as he was never my adjuster! I left a message with my adjuster, Tracy, as well as Alex's "Supervisor, Jennifer" who have yet to call me back. Three voicemail messages left and two online messages sent and no return calls. Hmmmm. In all of my years of driving I have never had an "at fault" accident and don't feel I should settle for having my car not fixed from an accident that was 1. Not my fault and 2. Settling for damage that was not there prior to the accident! They want to give you non OEM parts and the cheapest fix ever! They should be ashamed of the way they treat their clients! Poor business management. There's a reason their policies are "cheap" because they are "cheap" when it comes to paying for damages and don't want to have your vehicle fixed appropriately. read more

Just want others to beware that Geico is not good during the claims process. My car was damaged by a hit & run driver and it took over a week Geico to find out it was totalled even they are supposed to have the quote within 24 hours. Now I am so close to paying off my car in full I want no car payment for a while. A Geick adjuster calls me and says my car is totaled which was a shock seeing that the damage was in the rear and no damage underneath. Other people/nechanics who have seen photos of the damage say that the car could be fixed. This adjuster then becomes annoyed he tries to convince me that it is indeed the way it works out paying for replacement panels. Huh? And where is my car? The adjuster never told me that I could have it back! This has me wondering if they have a deal to total cars and then have an agreement to hand them over to someone else to fix and sell them. I pay for insurance on a rental and wait and wait for my settlement because if I don't get it I can't get a car and cannot get to work. And they haven't told me where my car is, which drives still! I called to talk to someone else who was nice and ask for an update . While I was talking to the person, the adjuster called on call wait so I excused myself and took his call. Well, Brandon told me me off asking why did I had called him and left a message I had a question? Told me I should know what's going on and he explained it ALL to me. No, he didn't do his job, he didn't get the car checked out in 24 hours - he took over a week. He told me my car was totaled - it was so sketchy. I told him I don't recall calling him (especially since he was difficult I was hoping to limit our conversations). Now mind you I had a lawyer and they were not supposed to talk to me. So I had to talk to Roberto, Brandon's boss, who tried to blame me and said they sent me a text it would be five days, at this point I am suspicious of what EXACTLY is going on. It felt like they were running a scam. Like they are not responsible for getting the car into a shop within 24 hours or totaling a car that could be fixed and then not being able to find my car because no one told me it could be returned to me. If I had this work ethic,I would be fired on the spot or I am hustling It's like criminals, They are really overconfident and seem to lack any type of standard for customer service , like NONE. Considering how overtly shadey they are and how they obfuscate and deflect everything- - what are they up to?! Really makes you wonder because none of this makes sense otherwise. GEICO has been the black hole of time, they don't want any questions. I wish this was not my experience. That is the end of the road for me. Who wants to deal with a bunch of crooks who seem to have a side hustle trading/giving/selling fixable cars no top of the stress of a hit & run. OK, then I talk Roberto's manager Emid who says he will check on things and try to get into claim processed. It's like at least 14 days later minimum . I told him that his team member Roberto seems to think things are my fault. Emid seems like he's just going to protect himself and will "listen to recorded calls". Ok so where is my car now? No answer. I used to like Geico but now that I see how they work, I would NEVER recommend them to ANYONE. What is concerning is that speaking to these GEICO adjuster and supervisors I have been suspicious of what is the reason for their attitude because it certainly feels like I am being played. Usually people try to cause a distraction when they stealing - they start an argument , deflect, omit information like I can have my car back to be fixed! I realized this is one bad experience but wanted to share in the event someone had or has a similar situation as well as to give other consumers out there a fair warning, I cannot believe how shadey GEICO has been. And if you call, they hide behind an auto answer/routing system and then send my calls directly to someone's voicemail? I see you GEICO and I know all the telltale signs of hustled, so don't think it made it past me , They have a system, not to help but scam their customers. I have not received one follow-up call. I did have to beg for them to 2nd day air the settlement check because they mail them regular mail?! We always send checks at least 2nd day so they can be tracked. Waiting to hear why they omitted that I can have my car returned so I can fix it . The car I never believes was totaled . It's unacceptable and may have me calling an insurance bureau that oversees them. Itts up to them and their track record is bad - I had never checked, but GEICO has extremely poor ratings on Trusr Pilot. All I can do is hope & pray for the best possible outcome read more

Geico is the best I recommend anyone who needs insurance for your car. Thank you Tim Lindeen from the Fix Auto Alemeda branch. Tim was verry helpful, knowledgeable about all my questions, but most of all understanding in these unfortunate events that occurred. If you want professionals this is the place for you. Thank you Tim you are awesome. read more

GEICO's Residential (home) insurance is so confusing! They have so many names (American Claims Management, Traveler's, Zurich, ...). Their phone system requires you to talk to a robot that doens't understand English. Even if I get a real person I get an agent for auto!!!!! OR I am explaining my need to file a claim and I get disconnected and no one calls back. I have had at least 2 claims. Each time, I need to spend over 4 hours on hold or calling back or being transferred or getting an inspection but finding out my claims agent has the week off and no one takes over. In December 2023, I discovered a bubble in my ceiling. After finally being able to file a claim, I got one sub-contractor to take photos. Then Geico sent American Leak Detection to diagnose the problem. Then my agent is on vacation for the week! I contacted American Leak Detection twice and left messages to get a number and name of another Geico agent --no return call. I am not sure if I need to wait for the green light from Geico or should I contact a plumber. I don't know if and how much my ceiling repair for water damage will be covered. Geico says plumbing is my problem---not covered. I tried going on line and chatting. I am in the library and wanted to chat with an agent. The robot gave me a phone number to calll. I do NOT want to call because I will get a phone robot who transfers me to another phone robnot who transfers me to a human Auto agent who transfers me ....who hangs up ... read more

Insurance companies are nothing less than organized crime syndicates run by inept morons who are too stupid to get real jobs so they come to Geico Case in point. I applied for motorcycle insurance and a week later they asked for proof of residency. This meant send them a pic of some other bill to show I live at the same address they had been sending my bills to for the last decade. Well, about three weeks go by and I get a letter stating that I had not sent them the correct paperwork and my policy was no longer active. So I call. The woman that answers states that the statement I sent them was incorrect and that the letter is very specific in what they are looking for. I then asked why didn't I receive an email saying that? I could have easily found the right paperwork and resent what you needed. She then says "that's what the letter you received was for" So, you're telling me that in this day and age nobody on your end knows how to send an email? She then starts to make it my fault for not sending the right documents in the first place. This is when I told her "thank you, but I wouldn't buy insurance from your brain dead company even if they payed me to" Don't bother waisting your money here. read more

Not only geico gives poor service, it also makes noise and pollution over our heads :( Geico is not welcomed in California! read more

GEICO Insurance - Not only geico gives poor service, it also makes noise and pollution over our heads :( Geico is not welcomed in California! - Auto Insurance Near Me - San Jose, California

Geico is useless. One department doesn't know about other departments. Customer service is non existent. Claims process is even worse. The insured has to do all 5he leg work, research, pic taking. They don't care if you are handicapped or going through cancer treatments. It can be very illeterite and mechanically inclined they leave everything for you to resolve. I did everything but write the check. read more

The worst insurance company ever. They switched my coverage and removed collision coverage without my request or approval. There was an accident and immediately said our party was at fault within minutes. I sent pictures and the diagram and then they had to retract it and say it wasn't our fault. Then they said they were covering nothing b/c it was our fault that we didn't read our new policy that didn't include collision coverage. I asked to prove that I requested it and they couldn't find the recording of the call where the Geico agent suggested that I split my policy. They said I should've read the email policy which I never received and that it was available online and that they mailed it to me. Shame on me for picking this garbage insurance company. Literally, zero coverage or help for $1600. Our car is totalled and they're doing zip. DO NOT USE GEICO. read more

Avoid this insurance carrier. In almost 12 months of back-and-forth, for a basic auto damage claim, three different "Auto Damage Adjusters" have been in charge of this claim. None returned voicemails or emails. 2 of them left geico, which I only learned when calling every week to try and get any input. The third person continues the trend of unresponsiveness. It's been too many hours of wasted time, so I'm giving up over $300 of damage reimbursment and moving to a different car insurance company. read more

I have been a Geico policy holder for many years. We got hit by a car and the truth about Gaico started coming out. The liability was the other insurance in our case Travelers. The sad part is Gaico is not even willing to get us our rental refund. For over 4 month they told us they will reach out to travelers and get the refund then one day we found the case is closed. Surprised as we were reached out again but one lady from the claim adjuster team told us nothing they can do and told us May be try to reach out to travelers. No more Geico. read more

A poll hit my car October it's November they can't fix the broken windows. They recommend safelite the highest auto glass but they can't pay for it. It's still broken. The person at fault is saying it's not his fault. read more

This insurance company is a big disappointment to auto insurance business. Whether you are the insured or claimant as accident victim caused by their insured driver. I was involved in a car accident together with my wife last September 2023. The culprit who tried to run away from us keeps on telling a lie that he was not at fault is Ricardo Emmanuel Zambrano Rodriguez. We told our own insurance company which is AAA about the accident situation and AAA paid for the damage of our car but not the personal injury and emotional distress that we suffered. AAA said that if the identity of the driver was not known, then they will pay our injury claim but since we got the identity of the culprit then we have to pursue his insurance which is GEICO. To our disappointment, the adjuster named Katherine Lowe as well as the claim supervisor named Candice Greene were giving us a difficult time to obtain a personal injury claims on what happened because they based everything on word versus word statements and not being fair to us on our end. We suffered physical injuries and emotional distress but for them, our statements are nothing even we have presented major evidences towards that accident via pictures and video. We are being pro active on our case and bring it to the Department of Insurance as well as the Small Claims Court. I can say that these GEICO guys have no empathy, don't look outside the box and just rely on their own tiny bit of grey matter on their heads. They are easily led pets like lame parrots. I hope that the people who are thinking of insuring with GEICO as well as AAA will not proceed to patronize these companies because they are like evil and unprofessional. read more

I originally had infinity insurance when I got the Mercedes Benz. They were easy to get at 10pm at night when we purchased the car from the dealership. Yet when we purchased the Road King motorcycle four months later, we knew we had to get some kind of bundle deal. A price that we could afford. Infinity insurance did not offer what we were looking for sadly. But when we gave gieco a call, right away I knew we were going to switch. When i called and spoke to a representative named jessica she proposed an auto policy was almost identical to what we were offered at infinity insurance but half the price!!! Woooohooo!! I love to save money and this is definitely the place to do it. They offered us a marriage discount, a good drivers discount, and it was even cheaper because we got our license when we were young. I thought we would only get a discount for switching like progressive but we didn't even need it. We saved so much cash that we were finally able to get a lit up Mercedes-Benz emblem installed on the front of the car. As well as airbags for my husbands motorcycle. Now we can ride in style baby! Thanks Jessica and gieco for making me feel like I'm cutting corners by saving some serious money. We were able to get full coverage on both the car and the Road King at a rate lower than what we were paying for the Mercedes-Benz alone. Sweeet! What blew my mind was were able to do everything over the phone. Talk about fast and easy. Saving us TIME and MONEY now. LOL. All they had to do was just sent me four pieces of paper that had to be signed and dated and walla. Done! Easy as 123. I filled them out and sent them right away. read more

GEICO Insurance - Road King baby! - Auto Insurance Near Me - San Jose, California

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One of there insurers hit my Cadillac and giving me the run around. Terrible customer service company.

The worst customer service The worst agents The worst body shops The worst communication The worst supervisors / managers read more

Useless office not sure why they're even there if they can't help guests. Now looking for new insurance company that can help their customers in person. read more

Geico raised prices because they can't afford repairs and claims this is straight from a customer service rep also Gieco does not notify its customers when they make payment changes bad business policies if they would stop making the stupid commercials they would enough $ to pay claims and repairs. I have been a loyal customer for 5 years without a ticket,accident or any other issues so you would think they reward drivers instead they raise your premium at least Flo's commercials at Progresive insurance are funny read more

I have been with Geico for more than 10 years I am very happy with their services. My car has been hit and run 3 times within the last 5 years and they took care of everything. I paid my deductible and they took care of the rest. Their agents are so friendly and accommodating. Recently I got my cat converter stolen and they processed my claim fast and made it simple for me. Adam Matthews a Geico inspector was very understanding and emphatic. He was able to schedule the inspection quickly so I got my car fixed and was able to drive less than 3 days. Thanks Geico. Excellent and impressive customer service!!! read more

I want to give this company zero stars but it won't allow me to. This is the worst company to do business with. My car was totaled 1/21/2020. First they tried to pay the person who hit my car and blame me for the accident when clearly she ran into my car on the driver's side. When I contested that they changed and said it was her fault. When the claim was closed they took my deductible out of the payment which made no sense to me and when I questioned why they said they decided to make it a no fault accident. So now they are still taking the monthly payment from my bank account and when I called to asked why, the person on the phone was asking me questions about the claim that has been closed and they have access to. Just adjust my account!! I'm canceling my policy. I can't do stupidity!! read more

Went in to Geico Insurance because my wife insisted it would save me money. As usual she was right. I got better coverage at more than $200/year less with Geico. Jake helped me enroll in Geico and cancel with my former company. A good experience and unlike my last visit to my former agent i was not harassed about buying investment products or credit cards. Let me repeat.......better coverage at a lower price plus the wife gets to have an attitude for a few days! FYI this place appears to be busy so call ahead or be ready for a wait. read more

Did you know that if this insurance company can't contact their client if they back into you that they don't cover claims? Worst insurance company ever. Left a voicemail telling me they wont cover my car damages because they cant make contact with their client. Terrible how they go about doing business. I had pictures of this persons license,vehicle, registration and proof of insurance and damage pictures. They are only suppose to contact my insurance company not harass me on a Sunday when I'm in the middle of a church service. read more

I will never consider you again- I will never refer you again as many people as I have referred to you over the years- I will never say anything good about you as I always have- I have been with you over 11 years under my maiden name "Tatge" and prior under "Shelly Standen" for several years. When I Bought my car in April from CarMax I had to have insurance to drive away- I called and switched from my truck to the 2010 VW. It was all straightened out in June when I called your office on June 9 2016 and was told my insurance lapsed- I advised that was incorrect as I have always been on auto pay and there was a mistake and to please set it back up as I know I receive discounts. I asked why I was not notified and they said they sent me information. No- I found out however to my amazement when I went to DMV to get my tags they hit me with a $501.00 fee because of Geico's mistake. I left and called Geico. They stated they cannot help me so I requested a supervisor and there were none available and would call me back. No call so I called back again- none available and will call me back. no call so went to the Geico office. The rep at the desk called corporate and had a manager on the line. Unbelievable - Lie number 1 out of his mouth was there is a note they left you a message- I have one number for contact and no message - I advised him if I had received a call I wouldn't be in the office - Lie number 2 - he stated I asked to be taken of ACH last April - totally untrue - I said look at history - always on ACH and obviously someone didn't set the flag to auto pay in April as I DID find out in June and thought it was resolved. so for being with the company about 20 years total he would not do anything for me and I had to pay the fee- however I am NOT with Geico- company has no integrity. read more

In my 34 years of having car insurance this accident/repair was the worst experience. Six months in the shop (for moderate damage), insistence of after market parts (not BMW parts), wrong parts, numerous agents, numerous supplements, refusal of reimbursement after I finally poured MY money into fixing the car CORRECTLY. AND the car still pulls to the right. Thanks for screwing up a perfectly good car GEICO. Put your money into customer repair not your advertising lizard. read more