I've been going to this salon for over a year, but after this, I'm done and honestly, I shouldn't…read morehave come back in the first place. My first chunky highlight appointment with color was great but expensive at $380, but at least the result justified it. Six months later, I came back for a retouch of the same style and was charged $650. The only explanation? An extra $210 for "additional color." That is completely unreasonable. There was no clear estimate given beforehand, so I was blindsided at checkout. Charging that much for "color bowls" is ridiculous. To their credit, after I raised concerns, they did issue a refund and agreed to honor the original pricing for both that visit and future services of the same kind. Even so, that kind of price jump completely broke my trust. For context, I maintain my color at home for about $10 every six weeks. I understand salon services cost more, but this pricing is excessive and feels dishonest. Despite everything, I still gave them another chance. I asked for a simpler service, just bleaching a few chunks, adding color, and a haircut. My appointment was at 5:00, and I arrived at 5:18, slightly past their 15-minute policy. Instead of making any effort to accommodate me, they immediately refused service. What makes this worse is that my stylist had me booked later in the day specifically for the color portion, so I know I was scheduled well beyond that time. I wasn't asking for the full service anymore. I was asking for less: even just a partial service. That wasn't accommodated at all. They didn't even offer alternatives. I had to ask if a basic haircut was possible, and only then was I told I could either do just the cut or reschedule. At that point, I was so frustrated that neither option felt worth it. There was zero effort to work with me, just a flat refusal from the receptionist. Completely inflexible and unprofessional. Typically receptionists should at LEAST try to negotiate a solution. On top of that, their vivid colors are terrible, they bleed everywhere. Overpriced, poor communication, and awful customer service. They've lost my trust and my business for good.

I have been coming to this salon for a few years, the service is decent. Recently it has become…read moreridiculously difficult to schedule an appointment. I had an appointment on Valentine's day that was cancelled due to my stylist calling out. I understand that things happen, but there was no attempt to work my appointment in, nor was there any restitution offered for my ruined Valentine's day. The next time I came in the owner avoided me, and the stylist appologized for the cancelled appointment. I called this past Wed and needed to move my Saturday appointment to Monday at 10a. I am a busy person and a paying customer. The earliest they could do was 1p. They didn't even seem to care when I said I needed a more flexible salon, they offered to leave a note for the owner. I'll take my business to a salon that respects my time and loyalty.

Jessica the owner is great at doing extensions! Know that the hair was very expensive but great…read morequality, The only thing is that some of the hair was way too blonde so I could not pull it up ever. That was a bummer.

Response to owner's reply: Your response only further proves…read morethe lack of professionalism and accountability I experienced. Saying "sorry" multiple times does not fix the fact that your team was inconsiderate and dismissive. I was explicitly told I could either wait AT LEAST 30 MINUTES or reschedule -- which, in other words, means leave. There was no genuine effort to respect the fact that I arrived on time, made a clear effort to be there, and arranged childcare -- which comes at a cost. Let's be honest: would a simple "sorry" from me be enough if I showed up 30 minutes late? Would I be let off the hook if I canceled under 24 hours and just said "there was a miscommunication"? Absolutely not. So why does your business expect different standards when the inconvenience is on your side? Instead of taking ownership and offering a fair solution, your response comes off as defensive, dismissive, and frankly, childish. Saying that "nothing would've been enough for me" is a weak excuse and a clear attempt to deflect responsibility. What would have been enough? A sincere effort to fix the situation, not a passive apology. This whole experience -- and your response -- reflects poor management, a lack of customer care, and a complete failure in how to run a responsible business. INITIAL REVIEW: Unprofessional and Disrespectful Service! This salon charges clients 100% of the service fee if you're late or miss an appointment -- but when they're the ones causing the delay, they offer nothing in return. I had an appointment with Kaylin and arrived on time. At the front desk, I was told she was running over 30 minutes behind. No one contacted me beforehand. When I asked if someone else could take me, they said no one was available. I explained that this delay was costing me both time and money -- I had arranged and paid for a babysitter. Their only response was that there was a "miscommunication." No apology. No compensation. No effort to resolve the issue. I was simply told to either wait or leave. The staff was rude, dismissive, and completely unprofessional. They held no accountability and showed no respect for my time. If the situation were reversed, I would've been charged in full. This one-sided treatment is unacceptable. Be cautious -- this place does not value clients, and they will not take responsibility when they're at fault.

My girl Gemma? Did a great job. Salon people very friendly. Liked the atmosphere and the locationread more

Vulnerable post! A couple of weeks back I went to get my…read morehair redone because it was due for a balayage retouch but at this point it has been months so I had to get it basically redone. And after doing my due diligence of researching some places nearby, I found another aesthetician who ruined my hair. Not only did I sit in her chair for eight hours but I also walked out with a $200 hair note and a fucked up hair situation. It was completely messed up. Needless to say, I was in DESPERATE need of some immediate hair repair. I called THIS SALON AND CRIEDDD on the phone to Jordan, who was kind enough to take me in and take care of me last minute without an appointment. Jordan not only did she only fix my hair, but she was also super kind and understanding of my situation. She deserves a fucking EMMY FOR BEST HUMAN EVER I swear. She was able to fix the damage to the best of her ability and I can't wait to see her again next week!! Thank you Jordan!!!! You're amazing!

Amanda is the sweetest Southern Belle, she is a pleasure to visit and get your hair done. I've…read morebeen having her do my hair for years now and have never been disappointed. She also does my daughter's hair so is up on current fashion. I love what she does with my hair which is natually curly and difficult to work with. My daughter's hair is the envy of all her friends. Did I mention she is reasonable too?

I'm extremely happy with Amanda. She's always done a great job with my hair & her prices are very…read morereasonable. I highly recommend her!

The Hair Whisperer I…read moreoriginally was only taking my son (1yr. Old) to Hairport & Co. for haircuts, but then I decided to try out Natasha when my busy schedule wasn't permitting me to see my original hairstylist (who's 1hr away). My husband was surprised that I was trying someone new, but there was something different about Natasha. Today was my appointment day and I will never regret this decision! Natasha did such ab AMAZING job from beginning to end. Just go and look at my results! I highly recommend Natasha Haggerton @hairprt&co. ! Here is her booking info: (Telephone) 480-694-2884 (Email): tasha@hairportandco.com

Natasha is an amazing hairstylist! She's been doing my hair for about over 7 years. I'll never go…read moreto anyone else. She's the absolute best. She does everything from color cut style to extensions Brazilian blowouts and so much more. She's so talented :)

So surprised to get a hair appointment the same day of calling to make an appointment...Angela did…read morea fantastic job of covering my gray roots and shape up my hair. The atmosphere was quite homey and the ladies were very pleasant. I'm already looking forward to my next appointment!

I came in for highlights and left with significant hair breakage and a salon that refused to take…read moreaccountability. My biggest concern wasn't that the highlights weren't what I asked for. It was the processing. While half of my head was sitting in bleach, Maria stopped my service to wash, blow dry, style, and check out another client before returning to finish my hair. As a result, one side of my hair was exposed to bleach substantially longer than the other. I initially noticed breakage while my hair was being brushed and blow-dried at the salon. After washing my hair at home twice, the damage became even more obvious, with the bleached sections continuing to break off. I contacted Celia after seeing the extent of the damage. Rather than investigating my concerns, I was repeatedly told my hair was only in bleach for 30 minutes. I asked her to review the salon's camera footage to verify the timeline, but she refused and continued insisting my hair was fine despite the ongoing breakage and photographs I provided. I was offered a treatment even though management already knew I live out of state. When I requested a refund instead, I was given multiple conflicting reasons why one could not be issued, including being told that "the bank does not allow refunds." The damage to my hair is upsetting, but the complete lack of accountability, refusal to investigate, and dismissal of my concerns were even worse. If something goes wrong with your service, don't expect management to take your concerns seriously.

I cannot say enough good things about Tic-Tac-Toe Hair Salon in The Colony and Aubrey. Over the…read morepast six months, they have truly been a blessing in my life, not just for beauty but for care and compassion. After I had neck surgery, I was bedridden for nearly two months and physically couldn't lift my arms to brush or wash my hair. I ended up with severe matting on one side of my head and was honestly scared I would have to cut off a large amount of my hair. Lala (Lanira), the owner, spent over 3.5 hours patiently and gently removing a massive mat. She SAVED my hair. I will never forget that kindness or the care she showed me during such a vulnerable time. Since then, she's helped me with protein treatments and hair care to rebuild the thickness and fullness I lost. My hair is finally growing back healthier, and it's because of her expertise and dedication. She truly cares about her clients and their confidence. I've also had my hair braided several times by Beunka, and she is just as wonderful -- sweet, thorough, and incredibly talented. Every style I've gotten has been beautiful and long-lasting. They do everything: extensions, treatments, braiding, and natural hair care. They are especially amazing with Latin warm toned hair hair like mine, along with curly, mixed, and textured hair. They even have barbers in the back for men's cuts and braids. It's a full-service, welcoming salon for everyone. Most importantly, they treat you like family. You don't feel like just another appointment -- you feel cared for. If you're looking for a salon that combines skill, professionalism, and genuine heart, this is the place. I recommend them wholeheartedly.

Love this salon, and absolutely love the atmosphere and services that the ladies provide. Jolie did…read moremy son's twists form Prom and she did NOT disappoint! He's very picky about his hair and who I do it he always got something to say, but when Jolie did it, he was absolutely feeling hisself. He couldn't stop looking in the mirror when we got back in the car. Now we can't afford to go here every week, but for treatments and special occasions when you have to look your absolute best, we will definitely be back! 100%Highly recommend!!!

Emily is amazing! I did highlights and lowlights. I also did a base color to cover the gray…read more She is a true sweetheart and so easy to get along with. Go check her out, you won't be disappointed.