horribly dishonest company. i needed a replacement glass section for my van. i called on monday…read moreand was told they had my part. bad streaking within the tinting is a known problem so i specifically asked if someone could inspect the glass for the streaking. i explained that i was over an hour s drive away. i was told on monday that the glass was perfect. i called back tuesday to confirm the glass was still on hold and asked the second man if he could please inspect the glass for syreaks in the tinting. he also said it was excellent. i went to get the glass and it was heavily streaked. it was shit! both men lied. they never did inspect it or saw the streaks and lied thinking maybe i would buy it anyway. whether i spoke to a manager or someone pretending to be m anager, the only responses my complaint got was amused smiles.... subtle smirks saying "oh too bad..you drove over an. hour for nothing: unless you are absolutely desperate with no other source for a part just be smart and pay a little more if you have to, but try to find a more honest company to deal with.

Always a wrong or broken part when I order something from this disasterous place, all these years…read morein businesses and can't seem to get t together. Buyer beware, if you get something go pick it up yourself!!!

The customer service representatives were very kind and helpful. They did a wonderful job with the…read morecar and kept everything very clean. They even had a towing service that made life easier. Repairs were quick and they kept you updated on text.

To be fair, the work they did seems solid…read more My tesla was rear ended in August of 2022. They billed just over 21,000 for the repair. They were well compensated by the persons insurance that hit me. DanRich Carstar customer service is the worst I've ever dealt with in any business I ever patronized. My car was dropped late August. This repair shop was chosen because they boasted that they were a preferred Tesla repair facility, which I was told meant they would have priority access to parts. Tesla does have an issue with parts, from my research. My car was finally put into structural repair on Nov 3. They have an app to update their progress and I was given weekly updates. I was told that my car would be ready for pick up on December 23. I was specifically told that any delays in pick up would be communicated by a phone call. My area was forecasted for a winter storm on December 22. I called to confirm pickup on December 20 & 21 and 22. No return call was given. I showed up to pick up my car on the 23; the facility was closed. They had a sign on the door. They did not return my calls or message. They did not change their voice message to alert anyone of the closure. I called the following week, assuming that missing a few days because of the storm, my car would be ready the following week. They did not send me a message until January 6, saying at that point my car was entering reassembly. They updated my pickup date to January 12. I picked up my car after hours on the 12th. When I got in the car, I noticed that the steering wheel leather was peeled off. I left the car and returned the next day. After a wait, I was addressed by Rich, of DanRich. He had no explanation of why my wheel had the leather peeled off. After a brief discussion, I was assured that a new wheel would be ordered and installed at the facility expense. I called the following week, as I was told it would take a week to receive the steering wheel. I followed up with Jordyn at customer service on January 19 and was assured I would hear back by the 20th. I gave her to the 27th to call me back, they never did. I was given excuses of how they didn't hear back from anyone at Tesla, that the issues in getting parts was far out of their control and that the peeling on the steering wheel was probably from my oily hands. It's a shame that a business such as this does everything in their power to not take responsibility for the easiest thing they can control....how their customer sees them. All they needed to do was tell the truth, instead they lied, sidestepped responsibility and pointed fingers at anyone and everyone. I won't use them again, and If this review can help one person to choose any other repair facility, then it accomplished its goal. Not that it matters if they can bill 20K to every car they bring in.

My poor car has definitely been through A LOT with me. But every time Tony always manages to keep…read moreit alive and working even better! Unlike other places who take advantage of my lack of car stuff knowledge, I trust this place to always have my best interest!! Quick and efficient service, no long waits, reliable and answer quickly. The prices are super fair and the value is extraordinary

This business was recommended by a trusted friend. As it turned out. Elite Transmission was spot on…read morewith everything I was told by my friend. Charles was my contact person by the way was amazing! Knowledgeable, friendly and completely professional. For any Transmission issues, Charles is the go to guy. Thanks again Charles for all your hard work...

Came here last week to pick up a hood for daughter's car. Part was exactly what we needed, even a…read moreperfect color match. I ordered during the week, they called when the part was pulled, and everything was ready to go when we got there. Swapped it out in the parking lot and they were super helpful. Great price on part and excellent service!

Came here to pick up (4) rims for my Honda Odyssey and a fender liner. The staff was very helpful…read more If this is your first salvage yard here are a few tips. Bring tools, gloves, impact wrenches, etc. things that you're gonna need to take parts off the vehicle. Bring a furniture blanket so you're not lying directly on the gravel. The benefit of salvage parts is that you're getting original genuine parts (at a deep discount) which even used are typically superior to aftermarket parts. If you need help, ask them because they will pull parts off vehicles for you, just be patient because if they are going to pull it, you may not get it the same day and have to come back.

Bob's Advanced Auto is a family run business that truly cares about your family! I've been using…read moretheir services for years and if I do have a complaint, they don't mind hearing it and they will fix the problem ASAP! I highly recommend Bob's Advanced Auto for all your mechanical tires and towing needs! I hope this helps everybody that needs it.

This place is no go for me, never again. I brought in my vehicle 3 times because they kept…read moremisdiagnosing the issue, in the meantime paying dearly because they can't figure it out !

This is always my go-to store for everything I need for true quality parts for my vehicles. I love…read morethe fact that it's a local family business, and I can pull up a stool at the counter. You just can't do that anymore at any of the other "parts stores". You will always find Lee behind the counter working hard. The team here really knows their stuff. Not once have I been given an incorrect part. You can sign up for emails from Napa online to check out promotions and discounts.

I just went to Napa auto parts in Lockport Illinois today to get parts that I ordered two weeks ago…read moreand the front rotors were $25 at the time and he told me that I had to pay full price and I asked why and he said the sales over I said, but I ordered at that time. He says it doesn't fucking matter. I said you talk to your customers like that he says does it matter so I said you know what just keep your parts and as I was walking away, he goes boo-hoo and I turned around and said what and he goes. What did you fucking say to me and I said I'll never shop here again. That was the first time I ever went in the store, so what does that tell you about that place?

Nice new location. Store personal are friendly and helpful, good inventory of parts, tools and…read moreaccessories.

This is the first time I've gone to this dealership. I previously went to Castle Subaru in McHenry…read morewhere I purchased my car and had been extremely happy with them. When I called to make a service appointment they said they would be pleased to continue having me as a customer but suggested I go to a closer dealership. That is how I found Hawk Subaru in Plainfield and I am fortunate to have done so. I made an appointment and upon arrival was greeted by both the Justin the Service Manager and John the Assistant Manager. They were welcoming, friendly and extremely helpful both saying that if I had any concerns to contact them immediately. I went to the waiting area and was updated at each step by text; describing what they found, suggested doing, the cost involved and requesting my approval or rejection of each item. When I had any questions I received an immediate understandable response from John. The service provided was done efficiently, completely and in a timely manner. My charges were explained and their appreciation of my business was expressed. I shall not think twice about returning to this dealership for service and, in the event I decide to purchase another vehicle I shall return to Hawk. I highly recommend their service and thank them for their assistance and friendliness.

Took my subi in for a issue. They spent all of 20 min checking it then told me if i wanted further…read morediagnostics i would have to leave it overnight. I did and basically their idea of more diagnostics was checking the same component two more times. What a waste of time taking my car there