Just had a new faucet set and drains installed that were a special order for the designer fixtures the building installed, the Technician's name who Gene Johnson sent was Tsaras, he did the work to exceptional quality, I have overseen air craft maintenance workers, armament repair technicians in large depot operations and serviced bulk film and high speed photo printers for Kodak for a lot of years and know quality maintenance when I see it. Tsaras, on 1 July 2026 did an outstanding job, highly recommend him and will, if need service again, ask Gene Johnson Plumbing to send him to do the work if possible, I have have had other service techs from this company too to work for me, they always do an outstanding job and go out of their way to keep me appraised of when they will arrive on site read more

I have a simple kitchen sink back up. Nothing else wrong. The estimate for nothing more than a snake was $891. The competing estimate for the exact same service: $93. Gene Johnson wanted $125 guaranteed fee for the plumber to show up to diagnose; thank goodness I got a competing offer to waive that fee so they waived it. This place is a rip-off. Find your plumbing services elsewhere. read more

We had a horrible experience! We were charged almost 1,000$ for them to stick around for 45 minutes. The man who came out was already angry for whatever reason and didnt seem like he even wanted to be doing his job he was getting paid a lot of money for. Then he decided it wasnt worth his time and left and still charged us 1,000$ after saying it would be 1,500$ like he was doing us a favor. I will never use them again and will refer everyone to Roto Rooter who fixed our issue in an hour and a half. read more

I was ran off the road today by truck #112 while driving from Kirkland to Bellevue. I was merging into the toll lanes, where they MUST let people in from the left, and he refused to let me in, then flipped me off, drove less than a foot behind my car in heavy traffic with rain, then tried to pass me while screaming profanities out his window. Not the type of business I want to support at ALL. This isn't the first time this has happened with YOUR work trucks either. Despicable. Disgusting. I would NEVER trust anyone at this company to have my best interest in mind. And who knows - they could run you off the road while trying to get to your house! GROSS!! read more

Crazy expensive!! I should not have used these guys. I was taken advantage of, do yourself a favor and don't even call for an estimate!!!

We explained the issue to our technician Michael Keane, gurgling pipes, bubbling toilets and slow drainage. He popped off the septic riser lids and discovered the issue was with the tank not inside plumbing. He explained what course of action we should take all in all about an hour. There was no charge for the visit and diagnosis. Gene Johnson is the Les Schwab of Plumbing. 5 Stars Mike ! read more

Your Heating/AC company never showed up for their appointment, and yes they confirmed. I called twice and left a message for Jessa to call me to discuss how we can resolve this no show.I never received a phone call or an email. The Gene Johnson plumber that had an appointment showed up on time and completed my plumbing service. Feel free to contact me. You have all my contact information. On another note; I paid upfront for the service. read more

Avoid Gene Johnson Services - Misleading Quotes and Disorganized Scheduling We moved into our new home about 5 weeks ago and were told the water pressure was 60 psi. Wanting to be thorough, we signed up for a membership with Gene Johnson Services and scheduled an appointment to recheck everything. The appointment was confirmed for 7/7. On the day of the appointment, they told us last minute that no one could come - a frustrating disruption to our schedule. Then, oddly enough, a plumber did show up that same day, without notifying us. This was our first red flag -- total disorganization. When the plumber inspected the house, he claimed the water pressure was 100 psi (which two of us heard clearly). Based on that, he recommended replacing the pressure-reducing valve and the emergency main shutoff -- for a quoted price of $2,000. He also added, "It will be more expensive next year." That comment felt like a pressure tactic, but we went ahead and paid a $500 deposit to secure the work. Later, something didn't sit right. I started researching and quickly realized their quote was excessively overpriced compared to other local companies. We decided to cancel the service and asked for clarification. When we spoke with a manager and retested the water pressure ourselves, it read only 70 psi. We were shocked. The manager then contradicted the original plumber, saying their reading was 80 psi -- completely inconsistent with what we were originally told. This experience felt misleading at best -- and like a scam at worst. We were nearly convinced to pay thousands for work we likely didn't need. Be cautious: they gave us false information, used high-pressure sales tactics, and were disorganized from the start. I do not recommend Gene Johnson Services to anyone looking for honest plumbing help. Always get a second opinion -- especially when the numbers don't add up. read more

I'm very happy with the quality and value of the service received. The plumber sent to my home, Tyler, was very knowledgeable and helped me choose from a variety of solutions that worked within my budget. I appreciate the extra effort that he applied throughout the project, and I'm very pleased with the outcome. Thank you the positive experience. read more

Gene Johnson Plumbing - Sink replacement - Plumbing Near Me - Seattle, Washington

Honest, thorough, and professional. Organized and polite. Great communication. Highly recommend!

Steven Fritz was my technician for my new water heater. Mine had leaked on the floor of my garage. What a mess. He explained everything and was very professional and experienced. He added a booster to my tank and also a alarm which would detect a leak including a drain that goes out of my house. Should there ever be a problem again? It won't be all over the floor of my garage. I had a little issue with the booster and he came out on his day off to fix the situation. This is how devoted he is to his company and to make sure I was satisfied. read more

crooks. overcharged by $2000, they did not pull a permit which puts me in the position of breaking the law and did not warranty their work. buyer beware! read more

UPDATE 11/07/25: What kind of company is Gene Johnson Plumbing? Let me tell you...despite posting a lovely reply to my review (see below) when I contacted them NO ONE CALLED ME BACK. I am not the type to write angry reviews, never have. I have better things to do. But this is so eggregious it had to be shared with others. I cannot believe the lack of integrity or accountability at this company. After causing a traffic accident they just ignore the situation? My car was totalled and my insurance carrier has tried for months just to talk and sort it out with them and they are ignored. Every letter, every call....stonewalled. I guess it will need to get escalated to the legal system because I won't just eat this loss nor will my insurance carrier. $20K of damage that they caused and they won't even respond! If this is how they handle problems I'd hate to be a customer with a complaint. Be aware Gene Johnson plumbing does not conduct themselves with integrity or honesty. ORIGINAL REVIEW: Gene Johnson plumbing and their insurance carrier do not do business with honesty and integrity. My car was damaged by a Gene Johnson Plumbing vehicle. The driver took full responsibility at the scene. But since then my insurance carrier and I have been stonewalled. It's been three months and Gene Johnson's insurance carrier will not communicate with my carrier or with me directly at all. Not even to dispute what happened. Literally no response since July 3rd. My car was declared a total loss. Because the car was new I ended up having to pay the bank ~$2000 to settle the loan plus my $1000 deductable and rental expenses. Plus, my rates will inevitably go up because the claim had to be filed against my policy because no one will respond. The accident was not my fault - it was the fault of a Gene Johnson employee. This is not the way honest companies who care about this community operate. Gene Johnson Plumbing trucks are on our highways and city streets every day. If one of their trucks causes an accident they need to take responsibility like any good citizen would. Instead, Gene Johnson plumbing has shirked their responsibility and refused to deal with my claim and the negative financial consequences this has had by them ignoring numerous emails, calls and letters. I continue to pursue collection of my losses through subrogation and, if necessary, the legal system. I am also sharing this information with the State Insurance Commissioner, consumer watchdog groups and other social media so people are aware of the risk posed by Gene Johnson Plumbing trucks on our roads. They should be held to the same standard as the people they serve. Instead, they show a blatant unwillingness to take responsibilty for their actions. read more

Alex P, Steven F and Justin came out yesterday to install my tankless water heater and update my circuit breaker panel. The level of professionalism and work ethic of this crew was above Any other company I have worked with! This crew was very easy and enjoyable to work with. They answered all of my questions and explained everything that I asked. The finished job is functional and beautiful! I'm very impressed with them as well as Belred and Gene Johnson. I Will use them again andstrongly recommend them. I wish thatthat I could give them higher than five stars! read more

I had a lovely interaction with this company today, they were able to come out same day to service my radiant heat, they found and fixed the problem fast and cost-effectively in 1 hour, and even called with a detailed summary. Eric was great, and is my new expert since their guy Mike had retired. Thanks again for the prompt and friendly service and making everything right! read more

A Rheem tankless water heater thermistor replacement typically costs between $10 and $20 depending on the specific model and where you purchase it, with the thermistor itself usually costing around $10 and additional labor fees if you have a plumber install that's from google and this how much this company will charge me with labor and the part Rheem tankless water heater thermistor replacement As Low As $24.80/mo Your Price $1,958.30 PremiumPremium Navien NPE240S2 Installation - Tankless to Tankless This is a special order position and delivery time may vary. As of today estimated time is 1 week. Price includes parts and labor, however it could be decreased depending on the time spent on the repair. 1. Shut off the water supply and drain the residual water from the unit. 2. Disassemble the main control board to get an access to the Moldex connection. 3. Install a new heat exchange thermistor. 4. Ensure that the system is working properly . Trust them u tell me read more

Left an extra hole in home wall while installing split AC. Joe Maly and Jonny Sanchez assured it will be fixed soon but it's been 11 months. They haven't done a thing. All I keep getting is Delay delay delay. Email confirmation from them but that's all I got. _______________ Yes, your understanding of the scenario is correct. We will be covering the cost of the issues caused by our install team. Once we understand the timeline of when this will be completed, we will let you know. Thanks, Johnny Sanchez Project Coordinator Office: 425-493-5353 read more

***The most dishonest and unethical plumbers I've ever dealt with. *** Last week, our hot water heater wasn't working properly so we called Gene Johnson and had them come out and address the situation. According to the first technician, with only a five year old hot water heater we were supposed to be flushing it every year and that's why it ended up not working. We paid for the total flushing and replacement of an element which ran $1300. We promptly paid. Later that evening, we were once again without any hot water. The following day another technician came out (a different one) and he said that not only had the previous technician not provided any notes, they also caused a leak in the hot water heater (it was leaking all over our garage floor) but also did something to the valves that would require us to purchase an entire new one. After I essentially told him that was not going to happen, he went out to his truck and was on the phone with the "home office" for an hour. He then began working on the hot water heater for another two hours and claimed it was all fixed. Two days letter, once again, we had no hot water. We had guests coming in that weekend and had to push back the cleaners twice, which we had to pay (the full service despite they couldn't clean due to lack of hot water) for on top of paying Gene Johnson to come out twice. I called the manager at Gene Johnson 5 times since attempting to have them cover a portion of the cleaners which we had to pay for twice due to their ineptitude, and he never bothered to call me back. Completely disrespectful and dishonest. Additionally, we had no hot water in the house over Easter, which forced us to cancel our family plans. They are now coming out a third time, expecting us to pay them once again. I have retained an attorney to deal with this, but didn't want anyone else to have to experience this type of service (or lack thereof). They are completely dishonest and in all my years of working with various plumbing services in the area, Gene Johnson is the absolute worst. If I could give them negative stars, I would. Overall, a horrible experience. read more

Mike Pierce inspected my water heater and answered all of my questions, highly recommend!

I'm a small apartment complex owner and it's always hard to find good honest plumbers but Gene Johnson consistently delivers and has earned my trust. Mark Ochoa was great, made sure I understood all of the issues and options, and when he was done I couldn't even tell they'd been here. read more

For an annual furnace maintenance, Nathan Hjellen was on time for the appointment, professional, courteous, knowledgeable, and thorough. Well done! read more

Do not hire this company. We were scammed by a man named Pavel Murashev. Over charged and under communicated. Totally unprofessional

GENE JOHNSON PLUMBING PUYALLUP: I had TRAE MORRISON swap out my old [Water Heater Elements] and put in new ones. He was excellent in so many ways. The best Plumber I have used in as long as I can remember. He was careful draining the tank, he used limited pipe dope as I suggested to not contaminate my water, he had me turn on the hot water tap upstairs to let out all the AIR in the tank on the refill, refilled tank and tested, etc. etc., and the price was billed for ONE HOUR LABOR ONLY (no parts) since the TITANIUM ELEMENTS were bought by me at Home Depot. A more polite, more knowledgeable plumber than the others I have used; a friendly plumber that you can talk with about all aspects of the job and analyze with, and no BS with him. Better than Harts Plumbing & better than Olympic Plumbing Technology, just as a comparison of recent plumbers... TRAE, you are the best my friend, thank you. Bill B. read more

We've used Gene Johnson (formerly Fox) for over 30 years. Tyler just did some maintenance work on the water heater, kitchen faucet and he also wrapped the outdoor water spigots to protect against winter freezing. He was friendly, knowledgeable and efficient. read more

I'm really disappointed in this company. Our technician Diego was wonderful. He had great communication skills, punctual, followed up. The company it's self wouldn't call me, our permits failed not because of Diego, but because dispatch didn't follow through. I have had to manage this company, not the other way around. It should have been seamless. They have purchase Bel-red, and the same thing happened, great technicians, but our permit there isn't finished. They failed the permits and a month later I still have to follow up and I'm so annoyed with this whole process. They need to get their act together. It's a mess! read more

I have used Gene Johnson Plumbing and Heating on two previous occasions. Both services at that time received a 5-star review. I called GJ for annual maintenance services. I inquired about the prices for my hot water heater, and other maintenance. To my surprise, I was told they could not disclose the prices, not even ball-park cost. This sounded a bit strange...? Going on the two past times I made the appt. Before Tyler arrived, we moved the dryer to allow ample space for the service. I wiped down the dust and cleaned the area. Tyler arrived and started to work. I asked if there was anything he needed from me before he started. He replied "No". Several minutes later, I checked on him again, and he pointed out to the release valve and said "the valve is leaking". Imagine my surprise, since there was no sign of a leak when I wiped the dusty water heater, and my cleaning towel was NOT wet! I mentioned this to him, no sign of water leaking, no puddle, and he said "well I see it". Erring on the side of caution, I okayed a replacement...Tyler also did other work-- a Moen faucet replacement, was charged as a Kohler. Although both jobs were acceptable, I couldn't help but questioin the "dripping" water heater valve. I would have noticed. I questioned my husband when he got home from work, as he helped with clearing the work area. He agreed that it was not leaking whe he wiped down the top of the water heater. I made everal calls were made to Tyler, for over a week to get a response. I spoke to several employees at Gene Johnson to make sure he got my message to call. Time was scheduled for the call. He claimed he called but the phone never rang. When he kept ignorning my efforts to communicate and get an explanation for the inconsistencies. I could not help but be suspicious of his work ethic. No one at Gene Johnson could speak to his actions or charges, or his error on the invoices. After speaking to some neighbors about this incident, I got a "not surprised" response from one person. "Not new" from the other. read more

Gentleman was polite and courteous (including taking off his shoes without being asked before entering our house). He was immediately knowledgeable as to the issues and fixed one of two problems immediately on a Labor Day weekend. The cost to fix the second item was a bit pricey, however, they were up front and honest. Despite not liking the final price, they were 100% on the overall service. read more

Gene Johnson and Bel Air are now one business. When I called to have them come fix a broken condensation pump that is leaking all over my garage and into the furnace and duct work, the earliest they could come out is in a week. In a week the whole mess will be 1000% worse. So glad I can count on them to fix something they installed in an emergency! I would NOT recommend them. read more

We can't say enough good things about Gene Johnson Plumbing! After months of dealing with a sewer plumbing issue that multiple other companies tried (and failed) to fix--while giving us the runaround or recommending unnecessary full replacements--Derek Solberg came out and solved the issue in just half an hour with a straightforward, simple fix. He was incredibly knowledgeable and honest, and we're so grateful for his expertise. We also had a general plumbing inspection done by Ferris Al-Aboudy. Farris was not only thorough but also extremely knowledgeable and friendly, providing us with helpful DIY homeowner maintenance tips, plus issue spotting on certain things that would/should need replacing. Thank you Farris!! We've found Gene Johnson Plumbing prices are fair and the service and quality you receive are worth every penny. Thanks to Derek, Ferris, and the rest of the team, Gene Johnson Plumbing will be our go-to for plumbing, heating/cooling, and electrical needs. Their service is consistently top-notch, and we trust them completely. Highly recommend! read more

Daniel, Aaron, and Kevin all did great work troubleshooting and resolving a tricky issue. They are excellent communicators, masters of their craft, and thorough. Kudos to the Gene Johnson/BelRed team for providing excellent, consistent, and prompt service. They stand behind their people and their work. read more

Just not a quality experience. Tech came twice and unable to fix a simple weak flow faucet. First told me it was cartridge (in a brand new faucet). Ran around town over two days to buy it for $55 and install myself. Lo and behold no impact on problem. Came back a second time and could not diagnose issue. So I'm left with their $275 bill and a part I never needed and an unfixed issue. Oh and repeated texts to rate my service. Well here it is. Keep scrolling for another plumber. read more

Gene Johnson has done it again! Superior service, timely and didn't break the bank. We needed a new toilet install and Andrew was fantastic. Incredibly knowledgeable, especially about our old house/plumbing and got it done lickety split! read more

Fantastic service. Every technician has been super knowledgeable, friendly, and great at what they do. Highly recommend read more

Tyler a technician from Gene Johnson plumbing, heating and electrical, came out to repair a leaking sewer line and do a rough in for a kitchen remodel that I have started. The job turned out to be quite alot more difficult than anticipated, taking two days, instead of one day. The reason it took longer, is, our house is 114 years old and Tyler needed to bring water lines from the basement into a difficult to access crawl space. Inspite of taking much longer than Tyler thought to finish the job, Tyler remained focused on doing quality work. I am very pleased with how it turned out. I highly recommend Tyler at Gene Johnson plumbing. read more

This is hands down the worst company I've ever had the displeasure of dealing with. The communication was horrible and their prices exorbitant (found out too late). A simple install of a new AC, which I was told would be a basic one day job, has turned into a 2 month affair. The office never seemed to connect with the service workers and no one ever told me what was happening from day to day appointments. People would show up and then find out other technicians hadn't been scheduled for pre-work. Incorrect items were ordered due to improper assessments at start. The office sent people out without telling me who they were or what they were doing. Several weeks after, I found I was supposed to have to separate inspections. That was never communicated to me once. Upon both of those inspections it was discovered that the company installed them incorrectly. It has at this point required 3 separate fixes and, therefore, 4 inspections. Everyone's answer was always to blame it on someone else for not communicating properly. I attempted to address this with upper management, who has refused to return my calls. Avoid this company like the plague. You will regret it 100%. read more

A pipe installed in my bathroom by Gene Johnson failed after 2 yrs. I had them come back to replace it, thinking they would do so for free. They charged full rate. Very disappointed. They are owned by a private equity firm and probably have less generous views on this kind of thing than before. read more

Our combi tankless boiler stopped working New Year's Eve - one plumbing company came out and claimed to fix it, charged us and then it died again within the hour. Eric at Gene Johnson came out, diagnosed the problem accurately, and then ordered the part. Days later when it arrived he installed it correctly. Eric was professional, courteous, and most importantly he solved the problem. We really appreciated the service. read more

We had a water heater that they installed fail under warranty. Manufacturer agreed to replace but they didn't follow the protocol which kept us from getting the warranty. They were uncommunicative and unhelpful throughout, requiring us to pay upfront for the new unit which manufacturer called "a swindle". read more

Tyler was great! he was prompt, friendly and thorough. Aside from doing all the required items, he located and remediated a potentially deadly issue that had existed since the install ( yes, we have had yearly maintenance from various companies and no one else caught it) read more

I had new hoses added to two toilets. The next day one of them began leaking I called Gene Johnson plumbing and was told the soonest they could send someone out would be in 4 days unless I wanted to pay for an emergency visit, in which they could come the next day. When the plumber showed up he chuckled and said "Oops, I forgot to tighten it." Very disappointed. read more