Twice they told me my insurance covered a certain service that it didn't and sent me a bill later. They told me I should know everything my insurance covers and basically not trust what they say.. Be careful. I let it go the first time, but now twice is a pattern. They don't really check to see if your insurance covers it. read more

I had my dental checkup at Gentle Dental in Rancho Cucamonga on Foothill Blvd yesterday and just wanted to say how impressed I was with the friendliness and care of the office staff and dentist! From xrays, to exam, to cleaning, I was treated with respect and kindness from both the dentist and the assistant. The dentist found a couple of things to keep an eye on and made recommendations for treatment, so I will definitely be coming back to get that taken care of and will be keeping my regular dental care with this dentist I definitely recommend him and this dental office. read more

This place has you doing the run around say they will return your call when you tray to schedule an appointment witch they never do ,not a recommend place if your have an emergency with any tooth pain read more

Very nice staff. Very helpful. I have terrible teeth. The doctor didn't try to upsell procedures and work that would be a waste of time.

I have left two messages from the practice manager and have not gotten a call back. My son went to a dentist appointment after my initial review and was mocked by the staff. They laughed and said "Ooh, we thought that you would never come again after your mother's review." My son never even knew I posted a review and they printed the review out for him so that he can see. Highly unprofessional! read more

Great dentist I searched for a good one for so long and finally found a good one I love it and so does my kids. My kids previously went to a children's dental and hated going now they don't mind going. Orthodontist is amazing as well overall a great experience pricing is flexible and reasonable to. I highly recommend for all your dental and ortho needs read more

Gentle Dental Foothill - Best dentist in Rancho Cucamonga - General Dentistry Near Me - Rancho Cucamonga, California

This was my first experience with Gentle Dental as we had just come from Ponderosa Dental where it was very corporate and they were always rushing the cleaning and being rude. I got X-rays and a cleaning. Everyone who helped me today was kind, always checking in to make sure I was still doing okay. Even though they were very busy, they still were thorough and took the time to answer my questions. Teamwork also showed where staff from another specialty was helping out to help with the patient flow. Overall, it felt very welcoming. read more

The entire office is phenomenal! The ladies in the front are super friendly and very welcoming. Dr. Taka and Anthony are an amazing duo. I was seen in a timely manner, very gentle during my cleaning and they made sure all my questions were answered. I've never felt so comfortable in a dental office till now. Can't wait for my next appointment read more

Man where to I start with Gentle Dental Foothill, great dental spot that really takes care of there patients. They really take there time with there patients make sure everything's great, the work is phenomenal! I'd recommend this spot if anyone needs great work on their teeth overall they really know their work. The one behind on all this, his name is Anthony. Makes sure I have a great office experience always cleaning and making sure everything is ready to go before Dr. Taka performs his duty on my teeth, both of them together make a great team. Dr taka great doctor really listens to you on what's going on and makes sure you leave happy with a great smile, I could keep going about this place, but ima let you guys go and find out how great of a work they do! read more

I had a excellent experience at the office Dr Taka was just awesome and explained me very clearly about my dental care. Anthony was fabulous and made me so comfortable as I am a very nervous person especially Dental office. Thank you very much Dr Taka and Anthony for my wonderful experience. Looking forward in coming with no fear at all. Highly recommend this Dental Office!! read more

I had great service here from all the staff could have not asked for a better experienc.

I didn't feel comfortable with the dentist. My top gums are very sensitive and I told her that. She put some numbing medication on them. After that she started poking my gums and tears started falling from my eyes from the pain. I was there two hours and nothing was done with my teeth but x-rays. Not a good experience for me. read more

They started out great and I gave them a 5 star rating but recently they have dropped the ball. We made impressions for new dentures last year but they keep loosing my impressions, now they want to make another, that makes three times. They already have my money. read more

Bad customer service, every time my dad ask a question the person get mad. He didn't understand

Rosa and Aracely are the best!!! They are always so helpful. I have been going here for years and never had an issue. I've referred family members to them and they treat them very nice. read more

First time here. Great experience. Everyone was super nice and very helpful and the dentist was awesome. Highly recommended and thank you!

This is a tough review. Though I love the hygienist, dentist and oral surgeon, their finance person is very sketchy. I had two instances. First incident, I was being charged after I was told I had credits, meaning I was over charged. After I mentioned that to the finance person, she said I didn't know that. How can she not know that if she is the one that does the billing? Second incident, I was charged over $400 for my son's oral surgeon when my insurance cover most of it. This office refused to give me my money back. I had to file an investigation with my insurance. It took them four phone calls and two letters before I finally got my money back. Can't thank Aetna enough. They were great through the whole process. I hope this place gets their books audited. read more

I've been a patient since December and have had 4 visits to this office. My first visit was the routine check up and cleaning. During this visit the Dr gave me a consult. I needed to have a root canal and crown put on my front tooth. I was informed that in order to put the crown on, I'd need to get braces to make room for the crown. During my cleaning, the office had to send the assistant to lunch. So the Dr did my cleaning by herself and I swear on everything, she asked me to help her with the suctioning. I seriously had to do my own suctioning during my cleaning and was charged for it. When I went to pay cash for the cleaning the front staff told me they couldn't accept cash and had to be billed. Second visit was for the orthodontist consult. That went fine but was told that the price for the braces would be about ~$5,500. The braces were solely to make room for the crown on my front tooth. Third visit went fine also. I got the root canal and the Dr and her assistant were amazing. Very minimal pain. During this appointment I specifically asked if I needed to have a crown or can I just get a filling in the root canal. The Dr told me I was able to get just a filling. Fourth visit, I checked in and first thing the receptionist told me was the I was going to get a crown and gave me the cost. I told her I was under the impression I was just getting a filling as that's what I made an appointment for. So they take me back for another consult with a 4th Dr and now he's telling me that he needs to put a crown in. I asked him about the braces needed to make room for the crown. He told me I didn't need them. I asked about the filling the other Dr told me I could get and he said they were wrong. When I asked to have the filling done again they finally said ok. But now they were going to charge me and not use my insurance. The receptionist told me the filling was cosmetic and not covered so I had to pay out of pocket to fill a hole they put in my tooth and said it wasn't medically necessary. This office is very unorganized and unprofessional. I received multiple calls to make down payments to pay thousands of dollars for a procedure that , by their own Dr admission, I didn't need after all. They wouldn't take my cash, lied to me multiple times, refused to use my insurance for procedures and to top it off, after I paid and went home the office called me back and said I didn't pay after all because they lost my receipt that I signed and said I had taken it with me. After I signed the receipt I saw the receptionist hand it to the girl beside her and asked her to file it. When I called back the receptionist said " oh we found it. Forget the call". It's a little insulting to be accused. Beware of this place. They lie straight to your face and are extremely unprofessional. Usually I don't believe the 1 star reviews but after dealing with this office I can tell you to read the reviews. I guarantee they are true read more

Anthony was so amazing through my appointment. He was really kind and explained everything that was happening. Dr. Taka made my treatment easy. read more

Had my appointment at 11am was taken to the back and had X-rays done only to be sat down to wait over 40mins+ for my cleaning. Overbooking themselves to the point where they can't assist clients on timely matter. To top it off they reschedule me 2x. Had to reschedule for another day due to their lack of time management. read more

I have been going to Gentle Dental for over 7 years. The office staff are super nice and helpful. The dentist and assistants are genuinely concerned about being gentle and good about explaining recommendations. I keep going there because I'm totally satisfied. read more

Great experience today at the dentist!! Came Here to have a checkup and cleaning, and it went very well and smooth. Staff members were amazing, they explained all that they were supposed to and proceed to do the treatment. They accepted my insurance and ended up just making a small payment. Definitely coming back read more

I'm a new patient here and I was hesitant at first because of their 2.5 star rating, but I'm glad I chose this place because they were very kind and patient with me. I get anxiety at the dentist and they talked me through the whole thing and were very understanding. I'm definitely making this my go to dentist. read more

This is the worst dentist that I've ever been to. They always want to charge you for services that the insurance doesn't cover so they can get money out of you. They're trying to charge me $100 for a missed appointment that I canceled because we changed dentists. Do not recommend. read more

Staffs very helpful and Doctor/assistance are very professional I give Gentle Dental 2 thumbs up

Gentle Dental care and are kind to your needs as a patient . Friendly staff and professional practice. i would recommend General Dental to anyone who has fear of dentistry . read more

The ladies in the front desk were helpful and informative. Dr taka and Anthony made the experience enjoyable and easy. They offered great dental service I've had in a while and I will definitely come back. read more

It's difficult to find a reliable dentist. I've been looking for awhile. As a single mom with three children, I have been looking for an honest dentist and staff that are kind and compassionate. I found it today. The staff at Gentle Dental in Rancho are amazing! Dr Johnson is so kind, gentle, and most importantly, honest. The name is so appropriate for the care that is provided here. Their two dental hygienists, Michelle and Gabby, are so awesome! They've been so patient and kind with my children. Even Aracelli and Rosa at the front desk are amazing! They treat you like family here. read more

I really like the new doctor and hygienist. Young and innovative. The only thing they did not do was to floss my teeth which in the past was part of the visit. read more

Not professional. Charge the patient without explaining prior to the procedure. Even when I have insurance . They should explain to the patient the cost of the treatment , not just charging us when we finished the procedure. read more

Amazing spot! They are so nice and caring! They tell you everything you need to know and are very informative. Literally gentle. Love this dentist! read more

Staff are very friendly and take care of you quickly and gently. I appreciate the hospitality and definitely recommend them.

I have always gotten nervous and scared coming to the Dentist intill I came to Gentle Dental. They are all welcoming and their wait time is so efficient. The ladies up front are phenomenal. Anthony took my X-Rays so fast and painless. I was impressed by his professionalism and knowledge. Dr.Taka was so knowledgeable and very detailed in every step of my exam. They offer Top Notch Dental Treatment and I would recommend this office to friends and family. read more

Went in there for routine check up and cleaning and have no complaints. Dr. Khala very efficient and had a sense of humor which made my visit quit pleasant. She explained everything thoroughly, made recommendations and provided options. She cares and values her patients time which is a plus in my book. The office is clean and cozy and the staff was nice and pleasant. Rosa is great and it's nice to see that she's still there. Every time I go there it's new staff wish that wasn't the case. read more

No concern for appointment time more concern with payments. Office staff not helpful will let you sit and wait until you beg to be checked in. read more

Im a new patient, went in for X-rays and cleaning. I hadn't been to the dentist for a while so I was nervous but their dental hygienist was very friendly and patient. She answered my questions and was gentle with x rays. The dentist was quiet and respectful. Overall, I will be returning for my next six month check up. read more

Very dirty place all good reviews are fake , I went personally there with a very bad pain after I called and they took my insurance information and after I went they said ohhh you have to pay in full and ended up they called 911 for me because I said why you did not tell me that over the phone , anyone can imagine clinic called 911 for a patient in horrible pain !!!!!!!!!!!!!! Save your life from dirty place and dirty people like that I am encouraging everyone have a problems with that place to report them to dental board of California if the problems related to your health and I'm sure there is too many people had an health issue with them. Or report your issue if it is related to customer service with California Business Bureau . Let us all we have problems with that place to share our experience so we will give alarm for new patients who cares about their health read more

April 6th I wrote a great review for their service. Today I'm writing for the lack of professionalism of the company. On July 22nd (by my provider) I was advised that Gental Dental had charged me for services that they should not have, $535 (which also included co-payment). I went back and forth, UNTIL OCTOBER 24TH when they agreed to refund me. I had to return to their office to get my credit applied back to my card. BUT WHEN I GOT THERE THEY (Rosa) ONLY PAID ME ONLY $500, THEY KEPT THE $35 FOR CO-PAY, WHICH IS NOT APPLICABLE PER MY PLAN!! SEE COPY OF DOCUMENT THAT SUPPORTS MY CLAIM! Good service, but lousy Customer Service!! read more

Gentle Dental Foothill - Grievance Request - General Dentistry Near Me - Rancho Cucamonga, California

Everyone was professional and respectful. The location was clean and organized. The dentist was helpful and was open for questions. He took his time to make sure you left with no doubts. read more

I have had a very difficult experience since moving to this dental office. They told me I needed a crown and all went well until the crown came back looking like a huge fang when it was put in my mouth, much larger than any other teeth. I was told that was because the dentist did not cut enough of the tooth, so a new dentist did that and put the temporary crown back on. The tooth broke off the next day when I was in another state. When I got back, I was told I needed an implant and they gave me a price, pulled the tooth and started the implant process. I assumed the price covered the entire cost, but was told 3 months later, that I needed to get a CT scan from someone else and would have to pay them $250, which I did. I then went in for what I was told was a "free consultation" only to be called after I left and told, that I owed them $62 for a consultation fee. At the consultation from a different doctor, I was told that I needed a small cavity filled prior to the implant. When I went in to get it filled, I was told by another dentist I had not seen before, that I would need crowns on three teeth adjacent to where the tooth was pulled and that it was likely they would brake off and I would need three more implants, so he referred me to a specialist that was not covered by my medicare insurance. I tried to talk to the office manager about my concerns and she was not helpful, and changing her story about what she did or didn't tell me. I asked to speak to her supervisor and she said she didn't have one. I eventually found out that it is true and that even the insurance company can only talk to her and no one above her. As far as I can see, there is no certified dentist covering the work, as far as quality control. The surgeon that said I needed a small cavity filled did not consult at all with the dentist that said I needed three crowns/most likely implants. I was not told that any dentist consulted with any other about my care and the office manager does not appear to be qualified to provide quality control for dental care. As I was trying to get this resolved, the office manager contacted my insurance and told them to send me elsewhere, and cut me off, so that I would have to pay again for a consultation to finish the implant that they started five months prior. When I filed a complaint with my insurance company, they requested my records from the office, but then called me and said the office had not sent the records after two attempts, so I would have to go get them. When I went to get them, the office manager said she had received no request. After conferring with the insurance, I went back to get the records and the office manager said they had been sent. I had to get copies of the records anyway since my insurance company said they had not received the records. I am so glad that I went to my former dentist, whom I trusted, even though the medicare insurance would not cover it. She did the three crowns with no problem, and I found a great dentist to do the implant for a cheaper price than I would have paid with the insurance, and he has no bad reviews like you see are evident with this office. read more