I was really pleased when I tried this dental office. I had to change offices because of a change in my health insurance. They took x-rays and Dr. Benjamin Wachter was very friendly and cordial while he reviewed my x-rays and discussed my options. Then Abraham, the hygienist came in to assess what needed to be done. He also was very personable and listened to me as he discussed my teeth. Both Tiffany and Michelle were very nice as assistants and doing c-rays. The only problem that I encountered was with the receptionist who seemed to take a long time coming up with a copay amount using my insurance. The amount she came up with was not the amount Abraham had estimated- or even close. I said it wasn't what I had been quoted and left without making the next appointment. Abraham must have discussed it with her, because she called back with his estimate. So I made another appointment to have the work done. Overall- a good experience once everything was fixed. read more

The dentist is new to this office and he is great! The office staff is very friendly and helpful. Everyone is very detailed in explaining the procedures. Dr. Ben Wachter is very nice and takes his time to explain the x-rays. You can tell he is passionate about helping people. read more

The care is great! Holy cow I loved having my teeth cleaned by Sarah she is so good at what she does and you can tell she loves working there! She even gave me a Despicable me toothbrush!!! I'm so blessed!! Such great staff!! Doctor Woctor is a great guy and I'm glad he loves nature as much as me! And shoutout to the other lady that likes Buccess BBQ so much she wore a onesie! read more

I had a great experience here today for my first check up and x rays in waaaaay too long. Michelle the dental assistant, Abraham the hygienist and Dr. Wachter were wonderful and so professional. They all too time to explain everything which I really appreciated. Would highly recommend. read more

Victoria was very friendly and hospitable. Great introduction and explanation of the day's treatment. Abraham was a great hygienist. Worked with my anxiety issues and would recommend for anyone with dental anxiety! He settled my nerves. GREAT JOB to both Victoria and Abraham read more

My past couple experiences have been great! The doctor who has been taking care of my cavities and assistant that normally take care of me are so sweet and always make sure I am feeling comfortable. Definitely recommend them! read more

RUN! This company (and office in particilar) is the epitome of up charging services in order to make $. I can assume their dentists make commission bonuses based on the services they provide. They will push for things like "deep cleanings" and dental "crowns" in order to charge your insurance more despite not being necessary. You're essentially an ATM in their eyes. Also their communication regarding billing services is poor at best. I personally switched across the street to parkwood dental and couldn't be happier with the change! A cleaner office with better service for sure. read more

First visit very friendly environment and knowledgeable staff. Seamless flow through all the first visit processes X-rays etc.... I was in and out quicker than expected. Would highly recommend. read more

this place is something else how are you going to give your customers a attitude because they can't make it because they got called into work. I'm sorry gentle dental you do not pay my bills so Work comes first. I'm sorry I have to reschedule but If I don't mind paying the $25 cancellation fee, Why do I need to sit here and get an attitude from you guys? my kids will not be going back there. read more

What a wonderful team! Michelle, Sarah and Dr Garg were incredibly friendly and kind. I dread going to the dentist, but they quickly put me at ease by listening to my concerns and treating me with care. Highly recommend! read more

I've never had a problem with Gentle Dental, I've had a lot of work done here and Dr. Garg does great work. She is kind and sweet. The technicians were also very good. I have recommended this location to people. Signal Butte and Southern in Mesa, Az. read more

Believe the negative reviews ! They told me to show up early for my appointment to fill forms. When I got there, front desk woman would not let me in. She wouldn't even come to the door, so I had to shout through the glass so she could hear me. I couldn't hear a thing she was saying because she spoke softly as if there were I was standing right next to her. Had to wait outside in the cold for about 15 minutes. When I finally got in, they made me wait a very long time (other patients got in first), even though I had the first appointment of the morning. Complained to the manager about this, front desk woman and some other mistakes they made, but apparently nothing was changed. Got really sick several hours later -- for about 4 days -- after the appointment. Was it accidental or intentionally dirty/contaminated instruments or mouth wash...? Also, they refused to send my x-rays to the next dentist I went to. read more

Victoria & Zina were amazing they made me feel really at home during my treatment! high key recommend getting duo while getting a cleanin!

I couldn't have been more impressed with the staff! They are professional, friendly, competent & caring. This is the best dental office I've ever been to and highly recommend it to anyone! I have had typically bad experiences with dentists, as my teeth are very sensitive to cold, let alone being drilled into and I have always had to brace myself for the inevitable hitting of a nerve. But, Yukti Garg, DDS was so good that for the first time, had ZERO pain while getting drilled for a crown. Next, Xena did a great job deep cleaning the left side of my mouth. The next morning I was back for another crown drilling. I actually trusted Yukti so much at this point, that I was able to completely relax the entire time. I was even talking during the novocaine shots, which were also easy and pain free. Xena finished up the deep cleaning of the right side, this time, without novocaine! Aimee also did a great job with everything, i.e., x-rays, temporary crowns, etc. Very funny and personable! EVERYONE was fantastic and I can't believe there are any negative reviews for this place. read more

Run as far and as fast as you can! It was cheaper to go to another dentist (highly rated) than it was to pay our insurance deductibles!! They wanted $800 to CLEAN my teeth, and I thought, ok, it has been a while, and I scheduled it to be done. Then, I brought my son in, who had been regularly to a dentist, and they claimed the same thing........we ran. It was $85 cash to do the same cleaning. read more

Dre Garg is the best dentist ever and Aimee is an amazing hygienist. The whole office staff is super nice. They have also remodeled and it looks awesome, I love how open the front desk area is now and how clean ev read more

Gentle Dental Mesa East - General Dentistry Near Me - Mesa, Arizona

I live in San Diego and a few months ago became responsible to coordinate all health care for an older sister, who's in a group home in Mesa. Liberty Dental is the provider on my sister's Medicare Advantage plan. So I find Gentle Dental Mesa East on the Liberty/Anthem website, and when I call Gentle Dental, my first question was: do you take Liberty Dental? Yes. So I make an appointment for my sister, 10 days out, and give Gentle Dental phone numbers for the group home where my sister lives, and my number, making clear to them to call ME first with any changes, since I have to contact various people from 500 miles away. I made the appointment after coordinating with my sister's friend in Mesa, who would take her to and from the appointment. Fast forward to exam day. I get a text from my sister's friend: Gentle Dental cancelled the appointment; they're out of network. Well, stuff happens, right? So I call Gentle Dental and am told, "Our answer service schedules new patients and there's 'lots' of Liberty Dentals." Why wasn't I called about being out of network? "The group home was the only number listed." So Gentle Dental DOESN'T train the answering service THEY hire to ask the right questions to discover if they actually take the insurance. Gentle Dental DOESN'T train THEIR answering service to properly record phone numbers. If that wasn't bad enough, the woman at the Gentle Dental Office (unfortunately I didn't ask her name, or she'd get a shout-out) placed all the blame on the company THEY EMPLOY to deal with new patients, didn't apologize to me, my sister, or the friend who needlessly drove across town, and THEN the actual Gentle Dental employee they pay to deal with the public hung up on me. Avoid this rude, amateur outfit like the plague. read more

Tanya is the best X-ray tech I've ever had. Thank you. All the staff is very nice and treat me well every time. Thank you.

This place is a joke I have been going there for the last 9 years only because I liked Amy. But since my last cleaning 5 months where the dentist said I needed my crown redone and told me that when they did it they set it wrong and that it would be covered. They set up a appointment and that morning they called me and said they had to cancel my appointment because they need to get it approved by Corp. So since then I have been calling them weekly and they would put me on hold and come back and just say they have not heard anything back. So fast forward to today when I called they said it was denied. Could not give me a reason to why it was. So as of the beginning of the year I will be finding a new Dentist!!! Does any one know of a good one???? read more

Well it's a tooth review, yes this is a really good one. Let me take a small walk down memory lane. Speaking of Penny the mostest nicest person working the phone,checking you in and handing your Bill as your way out. This week started Tuesday with a new Denitist, Dr. Anitha Goud .My old Doc went to a different location,need a inplant crown adjustment.Well it was a really high lab mistake.The Doc was very pleasant. And the helper was like her side kick. They were that good together, working in a thimble , there moves work like a Swiss watch. She was just about done with the crown. And I ask one of those can you do This. With her day full, sure I'll take a look. Doc Goud so nice ,took care of it with a smile. Well I asked I had lost a back of a crown and she fixed it with such care and kindness.That was 3 sepetate actions without one eye roll or I don"t have time. By Thursday I almost hit a 11 foot ceiling, I just bite down .O! if you ever put a fork in your mouth and touch. Them all at once ,Right to the moon Alice,with the old silver fillings Next to the crown ground down , so I. taught ,wouldn't you think the Dentist. the new one mess up the crown really poped it's top next to it.And I used bleach, Oil of clove, tooth pain medical thumbing. Something. Hears the last but not the least, tooth putty and crazy glue .Yes I did. Don't say why because you all out there in reading this do crazy stuff to.That's it I knew it, so just advent it , wait the best is coming. Friday the A.c.. Blow and it gets better , Saturday early , I have to get back to Gental Dental , right. This month had four teeth pulled, more inplants.no way out of this one, wait hold the phone, I call Penny Lane yes it's her name, major tooth ache.So come right in she said .The place is packed, a new Dentist this doctor is booked up and they only one. I'am trying to sell him on just , build it up and glue it on. I did my best , Doc looks at the x-Ray and it's not looking good. His name is Doctor Boss and his helper is a highly smart women. I seen a year or so ago named Curly. Hears what he tells me I can send you home with pain pills and you might need the surgeon dig it out or I'll see if I can have enough to work with. There are three in the chairs.so you'll have to wait, The pain is a 9. I' am praying he'll pull it. Know this the tooth is below the gum line. This is a really good human being, He tells my surgeon is gone for a week now it is a white knukler. And I'll need a bone graft also another in plant. This Gental Dental Saturday only Dentist is going to pull ,cut gums bone graft and save the wall's of either side by side crowns. Get this I think he is a general Dentist. But he's cool because his rooms are ice cold.he sweates, but he is a cool cat. Doctor Boss was no first timer, he pulled out a 17 mm. Root that was so infected because he knew I did't have any where to go. I know it's a long story but Doctor Boss cared about me , I'm 71 years young, and bein at this Mesa office for5 almost 6 years. If you are looking for a full staff, it starts with Michelle the manager, to the Doctor's asstenance's to all of the clecks Put your mind's at ease ,great people, fair prices, and the really care. Why shop around ,stop in get a up front astatment, take from John B. Try Gental Dental for your self. God Bless, take care of your teeth , they will for sure. Smile read more

Poor customer service, they have no regard for care, just what ever they can bleed out of your insurance and leave you with nothing. Prime examples of what is wrong with health care. read more

I'm so thankful for my level of service that I received at Gental Dental East Mesa. They made me feel special. From the very beginning making my appointment was fast and very efficient. The only negative was that the first appointment you have to be accomplished as a patient first before you get scheduled for your actual treatment. With my first appointment, I had a full exam with X rays. I met with a hygienist and the lovely Dr. They both were very friendly and funny and very thorough and very knowledgeable.They both answered my questions. Then they created a treatment plan for me. My next appointment I got my permanent filing and temporary crown put on and one filing. All staff members were kind and made sure I was well taken care. I absolutely love the Dr. She is very kind and always made sure I was comfortable. The staff made sure my temporary crown was comfortable before I left and truly listened to me as they adjusted it. My next appointment I had my four filings and my permanent crown put on. Again, the Dr. made sure I was comfortable the whole time answering my questions. She has a kind Spirit. My last dentist was aggressive and never explained anything and never took the time with me to make sure I'm comfortable. Also my last dentist said I had more cavities than I truly did. She gave me a thorough exam and confirmed what I truly needed. She was kind and efficient with her staff and made sure I saw all options for my treatment plans. I loved it! When I had my work done I almost fall asleep cause I was so comfortable. Overall , I'm so happy my teeth look great ! I'm going to get my teeth cleaned and sleep guard next. read more

Gentle dental only cares about money. They don't care about their clients. It's all about money. We were there a couple months back and made a deal to get some work done and they said we could make three payments. Today they said they didn't tell us that. They said we had to pay for it all upfront. then after we argued they came back and said we could make two payments. The front desk girls don't have a clue, and what they're doing. They disrespect their clients. I watched them talk to senior citizens as if this poor seniors were in the third grade. The front desk personnel are disrespectful and say whatever they want to get your business. On top of all that their work is pretty shoddy. I had them glue in a crown, and it fell out less than two months later. The dentist is a foreigner and shouldn't be doing an American job. I don't recommend gentle dental to anyone unless you want them to rob your pocketbook and screw up your teeth. read more

My husband went to Gentle Dental to have an infected wisdom tooth removed. They were not gentle by any means. It was very unfeeling and like an assembly line! I told them that his tooth was infected and they said he wouldn't feel anything once he got the shot but as soon as they started cutting into him they admitted that because of the infection the numbing shots don't work. But they had already started so we had no options. He felt ever bit of that painful procedure and she was yanking his head all around. So much for gentle! Every single assistant was in the room by the end trying to help him keep calm and I was cried when he told me what happened! I feel like this was a cut rate chop shop and I wish I had made an appointment somewhere else! I'll never go back here again! Oh and I didn't mention that after all that trauma they prescribed him Tylenol! WHAT? read more

DO NOT GO HERE. This is the worst dental office I've been to. The front office ladies are inconsiderate. And the dentists are only there to profit off people. They charge more than your insurance rates are and refuse to only charge what your insurance rates are. I had 2 crowns done in the same day per the dentist less than a year ago. Only 2 weeks later I returned saying I was in pain and I didn't feel the crown on top sealed completely. I was told all was fine. Still in pain returned again to be told nothing was wrong but they would do a facial cavity to make me feel better. This helped nothing. I've gone to another dentist who says now I need a root canal because of the shotty dentistry done on me. So now I'm out the money on the original crown and must have a root canal and new crown done. Thanks for being a greed minded run medical facility. read more

Gentle dental helped me with three fillings and a cleaning. Dr barkett did my filling and curleisha did my cleaning. Great to deal with and fair pricing. read more

Whoever is intending to go to this dental place, I cannot recommend it at all. Their business model from my point of view is totally immoral and careless towards the patient. When I first called this clinic, my idea was to do a regular cleaning. They started doing the X-Rays without my permission or request; I asked if this was going to be part of the cleaning, they said "no, this is only the first appointment". I left the clinic thinking they had a laugh at my face, and feeling like a money wallet. The next appointment I was informed that I owed X amount of $ because my insurance didn't cover those X-Rays that I didn't ask for. The general Dentist Anitha Goud "worked" on my two times, and never heard a word from her, not hello or bye, she was totally indifferent really, which I don't care at all, as long as she did a decent job. The short experience I have had with them was bad, and this is why I would not recommend this to anybody. read more

The other dentist I visited told me to revisit Gentle Dental as they were not acquainted with what happened with my root canal. I went there yesterday and got my filling cleaned up and got a cleaning today. Everyone was friendly and straightforward as they have new staff in finance and dental work was great. read more

I needed a place to go for what I call my "mid-life mouth remodel" and I found myself at Gentle Dental in Mesa. Like many others, I had a traumatic dental experience as a child and I was less than thrilled about having to go through this extensive dental process. Aimée is a very kind and supportive dental hygienist​, she taught me how to take care of my teeth and my new bridge. Dr. Chow is truly an artist, I get many compliments about my new dental work. I also received an extraction and a root canal, I have had experience with all the departments except the orthodontist and for me, they were all very positive. I recommend sitting down with Janet in the front office to talk about treatment costs and payment plans. That is what I did. So I went into the process with a full understanding of what was going to happen. I also scheduled my appointments directly with my providers. I think this is the reason why I did not have the bad experiences that others have had. I have no problem recommending this place although I do understand the frustration with the front desk. That can be avoided though. read more

Went to office as a new patient thinking they were following covid guidelines. None of the front desk staff had masks on. Waited for a long time in the waiting room since no one was there. Four people came in with no masks, was getting nervous and thought about going out to my car but felt the office should have been doing more for the safety of their patients so I left. Now have to find a dentist with better protocols in place. read more

Less than one! Horrible costly experience! They took out one molar the girl put in one beautiful temporary. When I went back for my permanent bridge the dentist yanked the temporary out cussing and put in 2 baby size teeth then tried charging me for 2 teeth instead of one. I paid them what my 1st quote for the one tooth was but refused to pay more they even submitted this to the main office and they agreed I needed to pay for 2 teeth. They sent it to collections, I received nasty phone calls. I have a very uneven looking bottom set of teeth. DO NOT GO TO THIS DENTIST!!!!!!!! I can't believe they are still in business! read more

This place is non professional..not organized, and they do not practice safe 3rd party rules and regulations for safely cleaning germs from being transferred to patients. Showed up today for scheduled 9am appt. (2nd visit and last time) Waited 20 minutes and my preferred hygienist. Jeanine was replaced without my knowledge. read more

Make sure you check prices before they do procedures. They overcharge you and use codes not covered by your insurance company, Case in point My wife got charged $1000 for a 30 minute root canal, after Insurance, $530 of that was for a charge NOT Recommended by the Endodontist's of America. The code was defined as a money revenuer I brought this up and they did not care, We no longer go there, People that work there are great read more

This is honestly the worst office ive ever been to.they don't greet you when you walk in the door, nor do they explain anything to you in the front. I was scheduled for an appointment an I get there an the front office lady tells me that she realized an hour before my apointment that I need to see a doctor before I get my cleaning but was just in the week before getting work done.they need better communication with there staff an patients. I've worked in the field for many years an never had this problem with any office I've gone into until now.I would never recommend this office to anyone unless they wanted to get treated rudely. they need new front office staff!!! never going back here read more

I won't even give them one star if I could. Had my two kids get there wisdom teeth removed there. I had no choice because of insurance. The staff if rude the orthodontist that did the work actually complained because my daughter had to be put under because of medical reasons she was mad because the insurance wasn't charged because they didn't do their job and put in for Anastasia so I paid 120.00 out of pocket which was less then they charge the insurance. She was yelling as I was sitting in the waiting room so I could hear her said that I she is being cheated money and I did it on purpose by not going through insurance. Ah no it was your fault. Top it off when procedure was done I was let in the back to get my daughter she was soaked because of the IV bad leaking on her the bag had a hole in it she was supper cold as soaking wet and they rushed us out of the back not caring that it was cold out side and she was wet. So they were really rude I won't go there or recommend them at all and no this was before covid so no reason to be that rude read more

I have a fear of dentists. I think my whole family does after years of bad dental service in Chicago. (The Chicago hygienist was so bad that she could make my tough-guy dad cry during a cleaning. I never stood a chance.) Therefore, you can see why we were drawn to a dental office with "gentle" in their name. And they live up to it! I have the most visit-experience with the hygienist, Aimee. She always remembers me, and we can almost pick up a conversation exactly where we left off six months ago. Aimee is thorough of course - my teeth are in excellent and beautiful shape - but she cleans my teeth in such a way that my gums aren't sore for three days afterwards. To her I can answer honestly that, yes, I am flossing, but no, not as often as I should, and she just politely reminds me of how flossing would improve specific areas of my mouth; she never makes me feel embarrassed or guilty. Let me put it this way: I live in Central Phoenix and happily drive out to East Mesa every six months to go to Gentle Dental and see Aimee. When you've found a good dentist that doesn't give you anxiety for the week leading up to the appointment, you know you've got a keeper. read more

Gentle dental really lives up to the name! My doctors all had me laughing during each of my treatments. I brought my wife who is absolutely terrified of the dentist, and they got her through her work with ease. I'll definitely be back to get all of my work done here. Thank you ladies for the wonderful service and all of the help! read more

Not sure why there are so many low star ratings. Nobody LIKES to go to the dentist, but I have had fairly good to excellent experiences at this clinic. Insurance problems happen at ALL dentists, and generally it is the insurance company that tries to screw the customer. I have had emergency extractions , emergency root canals and just plain general dentistry done here, and have no complaints. I have had extensive dental work done in my 71 years and the results here are as good as any I have had. Sometimes stuff happens. I have had bad experiences at some other locations. If the dentist is not solving your problems then demand better service or a refund. read more

I want you people out there in Arizona, if you're looking for dentist to go too! I suggest Gentle Dental, which my oldest daughter Sabrina told me. I must tell how really professional, courtesy, & friendly the whole staff were to me. When I went to the shade match, the lady there, even complimented on the temporary crown work, that Dr. Goud did, just got the original crown put on this afternoon today! I'm well pleased with the result. Thank you Dr. Goud, your assistance, forgive for forgetting his name, Lisa H., & Penny, who told me this morning, when I had to go in, that we were born on the same day of August 3rd! Anyway, check Gentle Dental out for dentistry work you might need done! No insurance, no problem, they have a affordable plan to help meet your finance. Check them out, I promise you want be sorry! Dennis " Bluman " Dickey. read more

Both Larae & Penny at the front office were terrific. I came in without an appointment because I was in pain and they got me in. Dr. Geronimo did a great job too of quickly diagnosing my problem. When it was determined that I needed a root canal, the women of the front office called all over trying to locate one of the dentists qualified to do a root canal. When none were available, Dr. Geronimo used his influence to get me taken care of the same day at Apex Endodontics (they did a terrific job too). Dr. Geronimo knew that I was on break and that getting this taken care of the same day was a big deal for me. The front office staff took care of scheduling it with the other office and were fast, efficient and made me feel valued. I also go here for my braces and the results are already looking good after only 6 months! Vanessa is the one to see for painless bands! ;) I am SO grateful to everyone there! I love Gentle Dental! ~ Susan read more