This place is an absolute joke, and my recent experience with their billing practices has been nothing short of unacceptable. I was a patient here for several years before ultimately deciding to move to a far better dental office due to what I felt was consistently inadequate and, at times, disrespectful care. Over a year after I stopped receiving treatment here, I suddenly received a bill in the mail claiming I had an outstanding balance. This immediately raised a red flag because I have always paid my balance in full at the end of every visit. When I called to ask about it, the staff member I spoke with told me it was likely a discrepancy related to their transition to a new billing system and that many patients had received incorrect balances. I was explicitly told not to worry about it and to ignore any additional notices while they worked with their financial team to resolve the issue. Unfortunately, that reassurance turned out to be completely meaningless. Over the course of the following year, I called at least seven separate times regarding the same bill. Every single time I was told some version of the same thing: "Don't worry about it, the balance isn't accurate, please disregard it." Not once during those many calls did anyone take ownership of the issue or resolve it properly. Then, out of nowhere, I received a letter stating that my account had been sent to collections for the exact balance I had repeatedly been told to ignore. When I called Gentle Dental to ask how something like this could possibly happen after a year of being reassured that the bill was incorrect, I was told they would "look into it" and get back to me. Today I received that call, only to be told that the balance is apparently legitimate and that I now need to deal with the collections agency myself. Let that sink in: after over a year of being told to ignore the bill, and after multiple phone calls seeking clarification, they somehow missed this every single time and allowed it to escalate to collections. This level of disorganization and negligence is staggering. A dental office should be able to manage something as basic as billing accuracy and patient communication. Instead, they repeatedly dismissed the issue, provided incorrect information, and ultimately pushed the consequences onto the patient. What is most frustrating is that this entire situation was completely avoidable. Had anyone taken the time to properly review the account and resolve the discrepancy when I first called, none of this would have happened. If this is how they handle billing and patient concerns, I strongly encourage others to think twice before trusting this office with their care. read more

​After being loyal patients here for years, the quality of care at Gentle Dental Orange has completely collapsed. This office is owned by InterDent, and it is clear that private equity profit margins now take priority over patient health and professional ethics. ​My experience on Jan 17th began with them unilaterally moving my appointment time and then rudely informing me I'd be canceled if I wasn't there by the "new" time. The receptionist was untrained and unprofessional, making vague, unsettling comments about the "type of treatment" I'd receive once in the chair. ​It only got worse. My son was pressured for a $200 "laser treatment" he'd never needed before; when he finished his exam, he was left laying back in the chair with his bib on, only for the receptionist to walk in and rudely ask why he was still there. ​The final straw was my husband's appointment on Jan 24th. He was quoted $1,200 for a laser treatment. When he requested a standard cleaning instead, he was told no one was "available" for a cleaning, despite staff being available for the expensive upsell. The office manager was combative, argumentative, and interrupted him while he was speaking to the dentist. They ultimately claimed a standard cleaning was a "liability"--a transparent excuse to force a high-cost service. ​We are currently following up with a second opinion. If our new dentist finds that my husband does not have advanced gum disease, we will be including that information in a formal report to the Dental Board of California. ​ We are done. If you value professional integrity, honest dentistry, and most importantly your TEETH stay away from this corporate-run upsell mill. read more

Shysters. Unprofessional. Only had my teeth cleaned twice and in both cases their office cancelled and rescheduled because of lack of scheduled appointments for their cleaners. When I did go in for teeth cleaning appt they had me waiting around for 50+ minutes after my scheduled time then refused to do it without me authorizing X-rays which another had done within the last 3 months. At my previous cleaning appointment they wanted to take unnecessary X-rays without my asking. They hadn't bothered to see they weren't due per insurance limits. Recommended 3 cleaning / year without checking my insurance limits. They don't track gum decay on scale when they do cleanings so can't say if it's doing the same or worse between visits like other dentists I've been to. When I did complain about a teeth pain, the dentist didn't bother with looking at the X-rays from my previous visit. The dentist started talking about a possible root canal They submitted a couple requests to Medi-cal and these were denied. Won't be going back. Too shady and unprofessional. read more

They billed my husband for a service that belonged to someone else and refused to look into it or fix it for him.

I have been coming to Gentle Dental Orange for years and this review is late in coming. I've never had a bad experience during multiple dental cleanings, cavity fillings, root canals and crowns. The dentists are top notch and staff employees are very nice especially Jackie. I highly recommend. read more

Been coming here for years and apparently so has my paycheck . Every time I sit in that chair, I leave wondering if I just financed a small yacht. But honestly, they do great work and keep me coming back. Maybe the real solution is for me to floss more and stop treating my teeth like rental properties. Jackie and her team are fabulous, professional, and somehow make getting charged market price for dental work feel slightly less painful than the actual procedure. read more

I want to make a bit complain about their unprofessional and late up charge 1. We went for our schedule extraction for our special needs daughter with diabetes. We arrived on time and we got told at the last second that they couldn't get in touch with Anesthesiologist. We couldn't do that because my daughter didn't anything all day and she's diabetic but they wanted her to come back at 2 pm for the procedure. 2. They inform we have to pay $900 dollar for Anesthesiologist. Then they said my daughter needs bone graft 8 of them and it would cost us $600 each???? Why they don't inform us the total price before the schedule the surgery?? They just told us the last minute that we have to come up another $5000. We end up not go with the procedure because we don't rust them. I should have read the reviews, imagine if he made a mistake with my daughter surgery, we would risk my daughter life. They show account ability. They even charge us the money $1400 prior that we thought for everything and now I hope I can get my money back, otherwise I will make a complain to the BBB Please don't come to this dental office especially if your child has a medical condition, they don't take that to consideration. read more

I am compelled to document an extremely troubling and unprofessional experience I had with the office manager, Yanely. Her conduct fell far below the standard expected in any healthcare environment. From the outset, the office manager, Yanely, communicated in a cold, condescending, and monotone manner that conveyed a clear lack of respect and regard. Her flat affect and dismissive tone created an atmosphere that was immediately uncomfortable and unnecessarily adversarial. Rather than demonstrating empathy or professionalism, she repeatedly deflected responsibility onto me in a way that felt both inappropriate and accusatory. Additionally, she directed comments toward my mother, suggesting that I needed to "speak more warmly" in order to receive a different response from her. This was both unprofessional and misplaced. At no point did I raise my voice or use profanity. I simply mirrored the tone she established at the start of the interaction. What made the interaction particularly concerning was her persistent need to assert authority. She repeatedly emphasized her title as "the manager," creating an unmistakable power struggle that had no place in a patient care setting. Despite the simplicity of the task at hand, obtaining a signature for treatment, she insisted on inserting herself into the situation when it was entirely unnecessary. This could have easily and appropriately been handled by an assistant. Instead, she remained in the room for an extended period, imposing herself into the interaction and insisting that I engage with her directly when I could have worked with someone else. This behavior felt controlling, excessive, and highly unprofessional. Most alarming was her decision to remove my mother from the room without consent. Not only did she instruct her to leave, but she physically removed her dental drape, an action that felt intrusive and inappropriate. This overstep of personal boundaries was unacceptable and demonstrated a serious lapse in judgment. Overall, this experience reflected a pattern of poor communication, misuse of authority, and a lack of respect for patient autonomy and comfort. The office manager's behavior was not only unprofessional but also disruptive to what should have been a straightforward and respectful interaction. Situations like this raise serious concerns about the management culture within the practice and should be addressed immediately. I can only imagine how it is for her subordinates, aside from her mini version, Genesis, who also does not have the soft skills needed for their roles. read more

They cancelled my appointment when I was already there just to let me know that everyone called off. But if you don't show up to your appointment it's a $40 charge. Make it make sense read more

Be extremely careful with this office they don't go by your plan of insurance. They have funny way of wording your situation to where they make more money off. You make sure what you were covered for is what they are doing. They are very dishonest. read more

Quantity over Quality. Overbooked their office and had to wait an hour for low quality work. Disappointed is an understatement.

If you value your teeth, do not come here! (Failed treatments and endless billing) I originally chose Gentle Dental simply because it was close to my home--a decision I now deeply regret. First, they insisted that a tooth I had treated with a root canal years ago was inflamed and pressured me into retreatment. I agreed, only to find that the inflammation never improved and, worse, they destroyed a crown that had been perfectly fine for over seven years. The replacement crown they made lasted less than one year before breaking. Instead of taking responsibility, Gentle Dental charged me again for a new crown. At the time, I didn't realize that no crown should ever fail in just one year, and that they should have covered the cost themselves. My insurance refused to pay for their mistake, and then the clinic demanded $440 out of pocket and even threatened to send me to collections. The outcome of their treatment has been devastating: My entire right side has been in constant pain for three months since they did the filling and crown replacement. A crown that broke in just one year. When I asked about it, the front desk dismissed the problem by blaming me for not wearing a night guard. They even mocked me for buying a $100 guard elsewhere instead of paying them $300 for one of theirs. So I ask: why do you charge such high fees if your crowns can't even last a year? Why is my pain worse now than before your treatment? I will be seeking an independent evaluation from a new dentist and preparing a full report. I also intend to contact the State Dental Board, the Better Business Bureau, and my dental insurance. And if necessary--we'll see each other in small claims court. Gentle Dental did not provide gentle care. They provided failed treatments, poor service, and predatory billing. Please save yourself the pain, cost, and regret. read more

HORRIBLE! Do not book here. I called at 8 am as a new patient coming in for an emergency same day treatment. The rep told me no problem, we can help you today, and booked for 10 am. I did all the steps they told me to for my insurance, then at 9:20 they call me and tell if I come at 10 I will probably not get same day treatment because their lunch is at 11. They asked at 9:20 if I can come in at 9:30 to increase my chances of same day treatment. I got here at 9:36, and they told me that there's a wait and no promises, just giving the runaround. DO NOT GO HERE read more

They scheduled me for 4pm and took me in at 4:40pm then looked at my tooth and told me to schedule another appointment because they close at 5pm. read more

The billing dept " Soledad" of this office billed my care credit without my knowledge, never given my card or signature to charge, then started to create a lab order I never agreed to start even after telling them multiple times I wasn't ready to start! Then had the audacity to charge me for it. Wont ever go to this office again as they are very shady. After seeing other reviews now I wish I would have avoided this place. read more

These people are liars the manager stated if I paid half the bill which I did . they would expunge the remainder of balance for something I didn't even agree to or gotten. This been going on for a year still sending bills to old address and emails. They haven't given a receipt because I did pay half so they can leave me alone but they continue and refuses to give me a receipt stating that was agreement and half was paid. They keep saying billing issues they will fix it. They need to fire billing and management. Please beware of this place this been going on for a year. Heather C with same issue I see this is a pattern for this business. I paid what was asked and they where to give me a receipt of the half I paid to expunge for the rest they lie about billing keep sending! read more

If I could give them negative stars- I would! TERRIBLE customer service by office staff. Unprofessional, unproductive, unfriendly! Their billing management is EVEN WORSE! DONT TRUST THEM! read more

Very happy with the employees and level of service! Highly recommend this dental practice!!!!

Had so many issues with authorization. Got three shots and then the dentist discovered they already done that tooth. Drill against my molar ready to tear up a new crown. So I asked for corporate and they called me when I answered corporate already had an attitude with a raised voice didn't want to hear my issue and just talked over me. Received nothing but excuses and then was hung up on. So I filed a grievance against them. Getting a different Dentist. read more

Had a crown installed on my upper left forward grinder and it was done very skillfully by Dr. Yasir. The whole process was handled with care, as to subject me to as little pain as possible. The assistants were very friendly and courteous and made my experience that much more pleasant. Truth be told, I dislike going to the dentist and anything to make it less intimidating, is very welcome. JonClaud Pinto read more

My Teeth are Clean! It is that time of the year to get my teeth cleaned again. If you are in the City of Orange area, please do not hesitate to visit this office. And, of course, we give credit where credit is due. They took the time and effort to verify my insurance and sent me quick reminders via text message regarding my appointment. But what made the difference today was Lisa, my dental hygienist. She took the time to explain everything happening at that moment, and you can see that what she does is what she's meant to do; she did her thing with passion and care. When you read this, and you want to go for a visit, give them a call and Please ask her to complete your treatment. And tell her Manny Send you. You will not be disappointed. read more

Dr. Randa is the best. Diffidently recommend this place for anyone looking for good dental services.

Would give this place a minus one if I could. After them scheduling me with the wrong Dr. twice, I showed up on time today for my appointment. Was told I was 30 minutes late and the specialists had left. Even after showing them my appointment confirmation they sent me, they blamed it on the new computer system. Scheduled me for a new appointment in June. read more

I have wrestled with this provider for a bill for over 2 1/2 years for services I paid for. I have called over 20 times and the last time it was a new manager that said "wow I'm surprised we haven't sent this to collections". If I were not clear on this bill I would have been taken advantage of. I just received another bill. I'm so furious this hasn't been handled. read more

Don't go here unless you want to be lied too........ I went in for a full evaluation of all the work I needed to get done before I have my cancer treatment done . So the first dentist I see does a cleaning and x-rays of my entire mouth , I already knew I needed a tooth pulled . So then comes up with a bill of $3000 for tooth removal and cleaning with dentures to fill the missing teeth. I signed up for a payment plan to pay for it all. After the evaluation the dentist tells me to come back for the tooth removal at a later date then proceeds to tell me I have no cavities so I am all good to go. I say to her I have no cavities ? She tell me nope no cavities !! I say cool ok . So I come back at a later date to get the tooth pulled , it's a different dentist at the time she proceeds prep to pull the tooth then she takes a look at my mouth and tells me why am I not getting any of the cavities delt with , I tell her the other dentist said I don't have any cavities She tell me look , shows me with a mirror, do you see that brown dot on your tooth that's a cavity. She then does a full evaluation and finds 8 cavities a couple of fillings and a few crowns I need. I tell her why didn't the other dentist find all these problems but instead tells me I have no cavities. What kind of half ass dental office is this !!!! You come in and get a half ass evaluation!!! I am so pissed. Then try's telling me they are going to have meeting with both dentist and call me the next day to figure out what they are going to do about this issue Of course no call and it's been a week now. My opinion find another place to go get your dental work done this place does half ass work and does not take responsibility for there fuck ups The better business bureau will be here from me about this ...... read more

If it the only insurance you have, then you use it. Be aware they are all about upselling. You cannot get your teeth clean because you need a deep cleaning (many dentists do that now) and deep cleaning is very expensive even with insurance. Do yourself a fave or and go to the local dental hygienist school and get it done for $20. Recently I had a molar that caused me great pain and it took several weeks before they could see me. When I did get in and examined I was told I needed almost $9000 worth of work and the molar would need to be cared for by their specialist and he wouldn't be in for another 6 weeks. Finally got it taken care of, but get this, when the regular dentist was getting ready to put in a new crown I was handed a tablet and asked to sign for the consent form. Shouldn't that have been read and signed before I got in the room? I will say that the specialist was excellent and caused me no pain. I just pray that the work done will hold up. If I need the work they suggested, I would go across the border before I ever put out that kind of money. Oh by the way, there is only one dentist doing all the work. read more

I came in for a full exam on Tuesday and was attended quite quickly! I stayed for a cleaning, which was performed by Mimi the hygienist :) she is extremely gentle with her work, I did not feel any kind of pain or discomfort. Definitely recommend this location :) read more

The receptionist at the front is a B.I.T.C.H... no hello, no welcome just a ghetto stare. She pretty much wanted to throw the clipboard at me. I did get checked in with in 10 mins. Once I got to the back office ti get my cleaning I could hear the the patient next door getting worked on (FYI: NO DOORS/ NO PRIVACY). I tried to get sold some enamel and a night guard b4 seeing the dentist. Once the assistant left I fell asleep for 15 to 20 min. Then got woken up and they went to town on my teeth. Once got to the front that sane lady was mad dogging me and I said have a nice day!, all she said was Bye with a condescending voice. This will probably be my last time here. Careful with the receptionist. She is the lady with a tattoo on the finger read more

I met Cassandra, the ortho manager, and she was super helpful! Because of her I will be returning with my family. Thank you again Cassandra,

I never understand what people meant by "SHADY dentist" until I went here. I chose this place purely based on location (close to work for mid day appts). I figured with **healthy teeth**, never having a cavity since about age 10 & past dentists saying I had excellent bone density... it should not matter how great the dentist I chose was. I just needed by biannual teeth cleanings. First visit, I walked in with no pain. They found multiple "cavities" when I asked to see the X-ray & for further explanation they didn't seem pleased. They also couldn't explain the difference between a stain (in a back tooth) and a cavity .... Pretty sure I had a stain drilled & filled. Fast forward a year, they tried to tell me the same tooth they put a filling in a year ago was a cavity. I had to prompt them to look at the past years scan. Nice try. After the most aggressive "cleaning" I've ever had, the hygienist told me my gums bled a little, so I should make sure to brush daily ... but "don't worry, with practice you'll get better." Demeaning much? They also *automatically* add on additional cost services that insurance doesn't cover, rather than asking if you'd like to add it on. Ethical? Shady! Working in healthcare myself, it frustrates me to see a practice taking advantage of patients who aren't as willing to ask questions or know the right questions to ask. Goodbye forever shady practice. Not worth it even for a teeth cleaning. Plus the stained old light above you the whole time, gross touch to stare at for an hour. read more

Where to even begin. SHADY and rude would be two words that sum up this office in short. They tack on dental work that won't be covered by your insurance and say that you need it. I came in and got an evaluation for work to be done and was told it would be $800. I called my insurance and had them go over the treatments they called the dental office and told them I should only be billed $150......karma is going to come down hard on them. read more

Walked in 10 minutes late and they said there was other patients in front of me and I had to reschedule my appointment a month from now. No thanks! read more

Dr. Bacol is so kind and undertanding. I am always so nervous coming in but she answers all of my concerns. The dental hygienists / dentist assistants who help her are also amazing thank you for helping me overcome my fear of going to the dentist read more

As a 68 year old senior citizen on a fixed income, I went to Gentle Dental because I had a tooth ache. I was told I needed a dose of Arestin. After I paid $236.00, my tooth pain got worse. I went to a different dentist, and was told I needed a Root Canal, and a Crown. Because I wasted $236.00, I feel I should be reimbursed. This Dental is always trying to upsell you. BE CAREFUL if you come here. read more

I came here only once for a routine cleaning and check up. My last dentist was out in Pasadena so this was more conveniently located. I saw Dr. Reza. I debated posting anything but I really feel bothered by the whole thing. We started on a bad foot when they hadn't verified my insurance information before I got there. I gave them the info when I called to make the appointment. They spent a good 45 minutes calling to verify but then said they would start me on X-rays and the eval while I wait, if I didn't have coverage then the X-rays were free! Wow much generous. They didn't confirm anything with me until after everything had been done and were ready to talk financials. Oh yeah, I did have coverage. My biggest peeve about my experience was that the dentist basically shouted out all my health conditions and the medications I take for them. There are no offices or closed walls so every other patient and employee in that office heard. This was my sensitive, protected health information. I wanted to say, should we call the Taco Bell and see if they got that down too? In case they didn't hear? Then they told me I didn't have a crown on a root canal done by the endo I saw. I said, I'm pretty sure I have a crown, it's my mouth I'd know. I was told no, I need a full work up and build up etc etc. okay...come to find out during my exam the crown was there. I'm sorry this wasn't the money grab you thought it was going to be. Then I casually mention maybe I grind my teeth, I'm not sure, and then I'm sold some custom night guard that the dentist couldn't tell me exactly how much I needed, even though I specifically asked. It was a sales pitch and nothing personal to my needs or wants. I got the cleaning I came in for, and much to their disappointment could not find cavities or anything wrong really. Sales push for braces I don't need, talking about teeth rotation, which I told them was hereditary it's not a defect and has no effect on my ability to do anything. If there's any reason anyone wouldn't like going to the dentist it's this. I can deal with pain and cavities and whatnot but don't push unnecessary treatments and definitely don't announce anyone's personal health conditions for everyone to hear. read more

They really took the time necessary to do everything right - and as a new patient took some really good time to get to know me. The staff and hygienist were very professional and skilled, top to bottom. read more

Highly recommended. I went in for my general check up and cleaning on 7/24/2023. I felt welcomed as soon as i stepped foot in the office. The front staff is professional, kind and attentive. As soon as i was called in by the hygienist Lisa, i was greeted with a smile and a "welcome to our office". We took some xrays, Dr. Loung came in and did my exam. Everything looked good, quick peek at my teeth, no cavities. Proceeded with my cleaning with Lisa. She was gentle with my cleaning. Recommended some arestin (locally placed antibiotic). Got it done, finished the cleaning and headed to the front to schedule my next check up and cleaning appointment. Leticia and Marlo answered any questions i had and helped with my appointment. Paid my dues and got on about my day. Not much wait although we are called patients for a reason just incase there is a bit of a wait. Very professional and clean office. Caring staff and diligent attention to detail. Thank you Gentle Dentle of Orange!! Highly recommended for anyone looking for great dental service! read more

I LOVE this place. We came here for my daughters dental work (high anxiety) she needed braces and 4 extraction. They were great at helping with a payment plan for both. She had her extraction (4 teeth at once) done today with some nitrogen oxide to help ease the anxiety, and she did GREAT. The Dentist was AMAZING along with her assistant. The couple of times my daughter did feel some pain the Dentist was quick to pause and add some anesthesia and give my daightef her time to breath, she never once tried to force or rush the process and this meant the world to myself and my daughter. Thanks to thIs place my daughters anxiety with dental work is gone. We definitely will not be looking for any other dentist soon. I wish myself and my son had better insurance so that we could be patients as well!!! Thank you Gentle Dental Staff!! You are AMAZING!!! read more

I understand COVID delays, trust me, I do & I respect the work they do here. However, there is something about life called HONESTY & COMMUNICATION!!!!!!! These are 2 skills this office DOES NOT HAVE! My appmt was at 10:30, I was told (only because I ASKED) that they are short staffed & 30-40 min behind. No problem, I waited 1 hour to give them the benefit of doubt & no one told me anything up to 1 hour of me waiting...I stand & ask when it will be my turn..."oh im sorry its still going to be ONE MORE HOUR!" Again, I said no problem I live 10 min away call me in 1 hour when Its my turn- give the girl my # with no apology or any sympathy. I go home, understanding they are short staff etc, 1 hour passes & NO phone call, I call them- no answer- I SHOW UP- & STILL ANOTHER "15 minutes" which turned out to be more like 30 MINUTES! You know, if they had BASIC, sincere customer service skills they'd get 5 stars but sometimes when you're genuinely apologetic, honest, & if you just COMMUNICATE- things would be so much more simple. read more

Waited over 2 hours to just have my X-rays done when I came in for a bad tooth. If you make an appointment make sure they actually have the time to see you. read more